Plumbing Service Quote Form

A pipe bursts at 2 AM. Water is flooding the basement. Your customer grabs their phone and searches "emergency plumber." They find three options. One says "call for service." One has a generic contact form. Yours shows exactly what emergency service costs and lets them request help immediately. Who gets the job?

Plumbing emergencies don't wait for business hours. Neither should your quote process. A form that captures the problem, shows pricing based on urgency, and collects the right details upfront converts panicked visitors into booked jobs.

This guide covers building quote forms for the core plumbing services: repairs, installations, and emergency calls. Each needs different information and has different pricing models.

Service Type Selection

Start by understanding what they need. The entire form adapts based on this first question.

form.addRow(row => {
  row.addDropdown('serviceType', {
    label: 'What do you need help with?',
    options: [
      { id: 'repair', name: 'Repair / Fix a Problem' },
      { id: 'install', name: 'New Installation' },
      { id: 'maintenance', name: 'Maintenance / Inspection' },
      { id: 'emergency', name: 'Emergency Service' }
    ],
    isRequired: true
  });
});

Four categories cover most plumbing work: repairs (fixing existing problems), new installations, routine maintenance, and emergencies. Emergency gets its own category because the pricing and urgency are fundamentally different.

Problem Type: Different Flows

What's wrong - or what they want installed - determines the next questions. The options should change based on whether it's a repair or installation.

form.addRow(row => {
  row.addDropdown('problemType', {
    label: 'What type of problem?',
    options: () => {
      const service = form.dropdown('serviceType')?.value();

      if (service === 'install') {
        return [
          { id: 'water-heater', name: 'Water Heater' },
          { id: 'toilet', name: 'Toilet' },
          { id: 'faucet', name: 'Faucet / Sink' },
          { id: 'garbage-disposal', name: 'Garbage Disposal' },
          { id: 'dishwasher', name: 'Dishwasher Connection' },
          { id: 'sump-pump', name: 'Sump Pump' },
          { id: 'water-softener', name: 'Water Softener' },
          { id: 'other', name: 'Other Installation' }
        ];
      }

      return [
        { id: 'leak', name: 'Leak / Dripping' },
        { id: 'clog', name: 'Clogged Drain' },
        { id: 'no-hot-water', name: 'No Hot Water' },
        { id: 'low-pressure', name: 'Low Water Pressure' },
        { id: 'running-toilet', name: 'Running Toilet' },
        { id: 'burst-pipe', name: 'Burst / Broken Pipe' },
        { id: 'sewer', name: 'Sewer Issue' },
        { id: 'other', name: 'Other Problem' }
      ];
    },
    isRequired: true
  });
});

For repairs, focus on symptoms customers can identify: leaks, clogs, no hot water. For installations, list the fixtures and systems you install. "Other" catches everything that doesn't fit neatly.

Problem Location

Where the problem is helps you prepare - and sometimes affects pricing. Basement work might need special equipment. Multiple locations suggest a bigger issue.

form.addRow(row => {
  row.addCheckboxList('location', {
    label: 'Where is the problem?',
    options: [
      { id: 'kitchen', name: 'Kitchen' },
      { id: 'bathroom', name: 'Bathroom' },
      { id: 'basement', name: 'Basement' },
      { id: 'laundry', name: 'Laundry Room' },
      { id: 'outdoor', name: 'Outdoor / Yard' },
      { id: 'multiple', name: 'Multiple Locations' }
    ],
    isVisible: () => {
      const service = form.dropdown('serviceType')?.value();
      return service === 'repair' || service === 'emergency';
    }
  });
});

Checkbox list allows multiple selections. "Water in the kitchen AND bathroom" tells you more than either alone - possibly a main line issue. This helps your team arrive prepared.

Urgency Tiers

This is where plumbing businesses differentiate. Emergency service costs more - customers expect that. What they want is transparency about what each tier means and costs.

form.addRow(row => {
  row.addRadioButton('urgency', {
    label: 'How urgent is this?',
    options: [
      { id: 'emergency', name: 'Emergency - Water flooding / major leak' },
      { id: 'urgent', name: 'Urgent - Need help today' },
      { id: 'soon', name: 'Soon - Within 2-3 days' },
      { id: 'scheduled', name: 'Flexible - Schedule at convenience' }
    ],
    defaultValue: 'soon',
    isVisible: () => {
      const service = form.dropdown('serviceType')?.value();
      return service !== 'maintenance';
    }
  });
});

Four tiers work well: true emergency (active flooding), urgent (same day), soon (2-3 days), and flexible (scheduled). Price each tier clearly. Someone with water pouring into their basement will pay the emergency fee. Someone with a dripping faucet will happily wait for the cheaper scheduled option.

Property Details

Property type and age affect both diagnosis and pricing. Older homes often have galvanized pipes, different code requirements, and hidden surprises.

const propertySection = form.addSubform('property', {
  title: 'Property Details'
});

propertySection.addRow(row => {
  row.addRadioButton('propertyType', {
    label: 'Property Type',
    options: [
      { id: 'house', name: 'Single Family Home' },
      { id: 'condo', name: 'Condo / Townhouse' },
      { id: 'apartment', name: 'Apartment' },
      { id: 'commercial', name: 'Commercial Property' }
    ],
    defaultValue: 'house'
  });
});

propertySection.addRow(row => {
  row.addDropdown('propertyAge', {
    label: 'Approximate Age of Property',
    options: [
      { id: 'new', name: 'Less than 10 years' },
      { id: 'medium', name: '10-30 years' },
      { id: 'old', name: '30-50 years' },
      { id: 'very-old', name: 'Over 50 years' },
      { id: 'unknown', name: 'Not sure' }
    ],
    defaultValue: 'unknown'
  });
});

Commercial properties have different needs than residential - higher capacity, code requirements, business hours considerations. Property age helps estimate what you'll find behind the walls.

Service Call Pricing

For repairs and emergencies, you can't quote the fix until you see the problem. But you can quote the service call based on urgency.

const serviceFees: Record<string, number> = {
  'emergency': 199,
  'urgent': 129,
  'soon': 89,
  'scheduled': 69
};

form.addRow(row => {
  row.addPriceDisplay('serviceFee', {
    label: 'Service Call Fee',
    computedValue: () => {
      const urgency = form.radioButton('urgency')?.value() || 'soon';
      return serviceFees[urgency];
    },
    isVisible: () => {
      const service = form.dropdown('serviceType')?.value();
      return service !== 'maintenance';
    }
  });
});

form.addRow(row => {
  row.addTextPanel('feeNote', {
    computedValue: () => {
      const urgency = form.radioButton('urgency')?.value();
      if (urgency === 'emergency') {
        return '24/7 emergency service. Fee waived if repair exceeds $500.';
      }
      return 'Service fee applied toward repair cost if you proceed.';
    },
    isVisible: () => form.dropdown('serviceType')?.value() !== 'maintenance'
  });
});

The fee waiver note removes friction - customers don't feel like they're paying twice. The diagnostic fee rolls into the repair cost if they proceed. For small repairs, some plumbers waive it entirely.

Installation Estimates

Installation pricing is more predictable. You can show ranges based on what they want installed.

const installPrices: Record<string, { min: number; max: number }> = {
  'water-heater': { min: 800, max: 2500 },
  'toilet': { min: 200, max: 500 },
  'faucet': { min: 150, max: 400 },
  'garbage-disposal': { min: 250, max: 450 },
  'dishwasher': { min: 150, max: 300 },
  'sump-pump': { min: 500, max: 1200 },
  'water-softener': { min: 1000, max: 3000 }
};

form.addRow(row => {
  row.addTextPanel('installEstimate', {
    computedValue: () => {
      const problem = form.dropdown('problemType')?.value();
      if (!problem || !installPrices[problem]) return null;

      const price = installPrices[problem];
      return `Typical range: $${price.min} - $${price.max} (parts + labor)`;
    },
    isVisible: () => form.dropdown('serviceType')?.value() === 'install'
  });
});

Use ranges rather than exact prices - installation costs vary based on access, existing plumbing, and specific product choices. The range sets realistic expectations without committing to a price you can't honor.

Service Area Considerations

Plumbing is local. You probably have a service area, and customers outside it waste everyone's time. Consider adding address validation early in the form.

For customers at the edge of your territory, you might charge a travel fee. See our address validation guide for implementing distance-based pricing.

Complete Example

Here's a working plumbing quote form covering the main service types:

export function plumbingQuote(form: FormTs) {
  form.setTitle(() => 'Plumbing Service Request');

  // Service type
  form.addRow(row => {
    row.addDropdown('serviceType', {
      label: 'What do you need?',
      options: [
        { id: 'repair', name: 'Repair / Fix' },
        { id: 'install', name: 'Installation' },
        { id: 'emergency', name: 'Emergency' }
      ],
      isRequired: true
    });
  });

  // Problem type
  form.addRow(row => {
    row.addDropdown('problemType', {
      label: 'Type of Issue',
      options: [
        { id: 'leak', name: 'Leak' },
        { id: 'clog', name: 'Clogged Drain' },
        { id: 'no-hot-water', name: 'No Hot Water' },
        { id: 'toilet', name: 'Toilet Issue' },
        { id: 'other', name: 'Other' }
      ],
      isRequired: true
    });
  });

  // Urgency
  form.addRow(row => {
    row.addRadioButton('urgency', {
      label: 'Urgency',
      options: [
        { id: 'emergency', name: 'Emergency ($199)' },
        { id: 'today', name: 'Today ($129)' },
        { id: 'scheduled', name: 'Scheduled ($69)' }
      ],
      defaultValue: 'scheduled'
    });
  });

  // Contact info
  const contact = form.addSubform('contact', { title: 'Contact Information' });
  contact.addRow(row => {
    row.addTextbox('name', { label: 'Name', isRequired: true });
    row.addTextbox('phone', { label: 'Phone', isRequired: true });
  });
  contact.addRow(row => {
    row.addTextbox('address', { label: 'Service Address', isRequired: true });
  });

  form.configureSubmitButton({ label: 'Request Service' });
}

This handles the core flow: service type, problem identification, urgency selection, and contact details. Add your specific pricing, service area, and you have a working quote calculator.

After the Form

What happens after submission matters as much as the form itself:

• Emergency requests - Call back within minutes, not hours
• Confirmations - Show what they requested and when to expect contact
• Instructions - For emergencies, tell them how to shut off water
• Scheduling - For non-urgent requests, let them pick a time window

The form captures the lead. Your response time converts it to revenue. In plumbing, speed often matters more than price.