Hotel Stay Feedback Form
This professional hotel feedback form helps hospitality businesses collect detailed guest reviews. The form covers all aspects of the stay experience including room cleanliness, bed comfort, staff service quality, amenities usage, and value for money. With conditional logic, guests who had issues see relevant follow-up questions, while satisfied guests can highlight what made their stay special. The built-in NPS question helps track guest loyalty over time. Designed for hotels, resorts, boutique accommodations, and vacation rentals.
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export function hotelStayFeedback(form: FormTs) {
// Hotel Stay Feedback - Comprehensive hospitality review form
// Demonstrates: MatrixQuestion, multiple StarRatings, Slider, conditional sections, EmojiRating
// ============================================
// HEADER
// ============================================
form.addRow(row => {
row.addTextPanel('header', {
label: 'Share Your Stay Experience',
computedValue: () => 'Help us make your next visit even better',
customStyles: {
backgroundColor: '#0ea5e9',
color: 'white',
padding: '24px',
borderRadius: '12px',
textAlign: 'center'
}
});
});
// ============================================
// SECTION 1: Stay Details
// ============================================
const stayDetails = form.addSubform('stayDetails', {
title: 'Your Stay Details',
customStyles: { backgroundColor: '#f0f9ff', padding: '16px', borderRadius: '8px' }
});
stayDetails.addRow(row => {
row.addDropdown('roomType', {
label: 'Room Type',
options: [
{ id: 'standard', name: 'Standard Room' },
{ id: 'deluxe', name: 'Deluxe Room' },
{ id: 'suite', name: 'Suite' },
{ id: 'penthouse', name: 'Penthouse' },
{ id: 'family', name: 'Family Room' }
],
placeholder: 'Select your room type'
}, '1fr');
row.addDropdown('stayPurpose', {
label: 'Purpose of Stay',
options: [
{ id: 'business', name: 'Business Trip' },
{ id: 'leisure', name: 'Leisure/Vacation' },
{ id: 'conference', name: 'Conference/Event' },
{ id: 'family', name: 'Family Visit' },
{ id: 'romantic', name: 'Romantic Getaway' }
],
placeholder: 'Select purpose'
}, '1fr');
});
stayDetails.addRow(row => {
row.addInteger('nightsStayed', {
label: 'Number of Nights',
min: 1,
max: 30,
placeholder: 'e.g., 3'
}, '1fr');
row.addDatepicker('checkInDate', {
label: 'Check-in Date',
maxDate: new Date().toISOString()
}, '1fr');
});
// ============================================
// SECTION 2: Overall Rating
// ============================================
const overallSection = form.addSubform('overallSection', {
title: 'Overall Experience',
customStyles: { padding: '16px', borderRadius: '8px', border: '1px solid #e2e8f0' }
});
overallSection.addRow(row => {
row.addEmojiRating('overallMood', {
label: 'How would you describe your overall stay?',
preset: 'satisfaction',
size: 'lg',
showLabels: true,
alignment: 'center'
});
});
overallSection.addRow(row => {
row.addStarRating('overallRating', {
label: 'Overall Hotel Rating',
maxStars: 5,
size: 'xl',
alignment: 'center',
showConfettiOnMax: true
});
});
// ============================================
// SECTION 3: Detailed Ratings (MatrixQuestion)
// ============================================
const detailedRatings = form.addSubform('detailedRatings', {
title: 'Rate Different Aspects',
isVisible: () => overallSection.starRating('overallRating')?.value() !== null,
customStyles: { padding: '16px', borderRadius: '8px', backgroundColor: '#fafafa' }
});
detailedRatings.addRow(row => {
row.addMatrixQuestion('aspectRatings', {
label: 'Please rate the following aspects of your stay:',
rows: [
{ id: 'room_cleanliness', label: 'Room Cleanliness', isRequired: true },
{ id: 'bed_comfort', label: 'Bed & Sleep Quality', isRequired: true },
{ id: 'bathroom', label: 'Bathroom Facilities', isRequired: false },
{ id: 'noise_level', label: 'Noise Level', isRequired: false },
{ id: 'wifi', label: 'WiFi Quality', isRequired: false },
{ id: 'air_conditioning', label: 'Air Conditioning/Heating', isRequired: false }
],
columns: [
{ id: '1', label: 'Poor' },
{ id: '2', label: 'Fair' },
{ id: '3', label: 'Good' },
{ id: '4', label: 'Very Good' },
{ id: '5', label: 'Excellent' }
],
striped: true,
fullWidth: true
});
});
// ============================================
// SECTION 4: Staff & Service
// ============================================
const staffSection = form.addSubform('staffSection', {
title: 'Staff & Service',
isVisible: () => overallSection.starRating('overallRating')?.value() !== null,
customStyles: { padding: '16px', borderRadius: '8px', border: '1px solid #e2e8f0' }
});
staffSection.addRow(row => {
row.addStarRating('frontDesk', {
label: 'Front Desk Service',
maxStars: 5,
size: 'md'
}, '1fr');
row.addStarRating('housekeeping', {
label: 'Housekeeping',
maxStars: 5,
size: 'md'
}, '1fr');
});
staffSection.addRow(row => {
row.addStarRating('concierge', {
label: 'Concierge/Help Desk',
maxStars: 5,
size: 'md'
}, '1fr');
row.addStarRating('restaurant', {
label: 'Restaurant Service',
maxStars: 5,
size: 'md',
tooltip: 'Rate if you used the hotel restaurant'
}, '1fr');
});
// ============================================
// SECTION 5: Value & Amenities
// ============================================
const valueSection = form.addSubform('valueSection', {
title: 'Value & Amenities',
isVisible: () => overallSection.starRating('overallRating')?.value() !== null,
customStyles: { padding: '16px', borderRadius: '8px', backgroundColor: '#f0fdf4' }
});
valueSection.addRow(row => {
row.addSlider('valueForMoney', {
label: 'Value for Money',
min: 1,
max: 10,
step: 1,
showValue: true,
defaultValue: 5
});
});
valueSection.addRow(row => {
row.addSuggestionChips('usedAmenities', {
label: 'Which amenities did you use?',
suggestions: [
{ id: 'pool', name: 'Swimming Pool' },
{ id: 'gym', name: 'Fitness Center' },
{ id: 'spa', name: 'Spa & Wellness' },
{ id: 'breakfast', name: 'Breakfast Buffet' },
{ id: 'bar', name: 'Bar/Lounge' },
{ id: 'parking', name: 'Parking' },
{ id: 'roomservice', name: 'Room Service' },
{ id: 'laundry', name: 'Laundry Service' }
],
alignment: 'left'
});
});
// ============================================
// SECTION 6: Issues & Problems (Conditional)
// ============================================
const issuesSection = form.addSubform('issuesSection', {
title: 'Did You Experience Any Issues?',
isVisible: () => {
const rating = overallSection.starRating('overallRating')?.value();
return rating !== null && rating !== undefined && rating <= 3;
},
customStyles: { padding: '16px', borderRadius: '8px', backgroundColor: '#fef2f2', borderLeft: '4px solid #ef4444' }
});
issuesSection.addRow(row => {
row.addCheckboxList('issueTypes', {
label: 'What issues did you encounter?',
options: [
{ id: 'cleanliness', name: 'Cleanliness problems' },
{ id: 'noise', name: 'Noise disturbances' },
{ id: 'maintenance', name: 'Maintenance issues' },
{ id: 'staff', name: 'Staff behavior' },
{ id: 'billing', name: 'Billing errors' },
{ id: 'amenities', name: 'Amenities not working' },
{ id: 'booking', name: 'Reservation problems' }
],
orientation: 'vertical'
});
});
issuesSection.addRow(row => {
row.addTextarea('issueDetails', {
label: 'Please describe the issue(s)',
placeholder: 'Tell us what went wrong so we can improve...',
rows: 3,
autoExpand: true,
isVisible: () => {
const issues = issuesSection.checkboxList('issueTypes')?.value() || [];
return issues.length > 0;
}
});
});
issuesSection.addRow(row => {
row.addThumbRating('issueResolved', {
label: 'Was your issue resolved during your stay?',
showLabels: true,
upLabel: 'Yes, resolved',
downLabel: 'No, not resolved',
alignment: 'left',
isVisible: () => {
const issues = issuesSection.checkboxList('issueTypes')?.value() || [];
return issues.length > 0;
}
});
});
// ============================================
// SECTION 7: Positive Highlights (Conditional)
// ============================================
const highlightsSection = form.addSubform('highlightsSection', {
title: 'What Made Your Stay Special?',
isVisible: () => {
const rating = overallSection.starRating('overallRating')?.value();
return rating !== null && rating !== undefined && rating >= 4;
},
customStyles: { padding: '16px', borderRadius: '8px', backgroundColor: '#ecfdf5', borderLeft: '4px solid #10b981' }
});
highlightsSection.addRow(row => {
row.addSuggestionChips('highlights', {
label: 'Select what you loved most (up to 4)',
suggestions: [
{ id: 'location', name: 'Great Location' },
{ id: 'view', name: 'Amazing View' },
{ id: 'staff', name: 'Friendly Staff' },
{ id: 'food', name: 'Delicious Food' },
{ id: 'room', name: 'Beautiful Room' },
{ id: 'cleanliness', name: 'Spotless Clean' },
{ id: 'amenities', name: 'Great Amenities' },
{ id: 'value', name: 'Great Value' }
],
max: 4,
alignment: 'center'
});
});
// ============================================
// SECTION 8: Recommendation
// ============================================
const recommendSection = form.addSubform('recommendSection', {
title: 'Would You Recommend Us?',
isVisible: () => overallSection.starRating('overallRating')?.value() !== null,
customStyles: () => {
const nps = recommendSection.ratingScale('npsScore')?.npsCategory();
if (nps === 'promoter') return { backgroundColor: '#d1fae5', padding: '16px', borderRadius: '8px' };
if (nps === 'passive') return { backgroundColor: '#fef3c7', padding: '16px', borderRadius: '8px' };
if (nps === 'detractor') return { backgroundColor: '#fee2e2', padding: '16px', borderRadius: '8px' };
return { padding: '16px', borderRadius: '8px', border: '1px dashed #cbd5e1' };
}
});
recommendSection.addRow(row => {
row.addRatingScale('npsScore', {
preset: 'nps',
label: 'How likely are you to recommend our hotel to friends or colleagues?',
showCategoryLabel: true,
showSegmentColors: true,
showConfettiOnPromoter: true
});
});
recommendSection.addRow(row => {
row.addCheckbox('returnIntent', {
label: 'I would stay at this hotel again'
});
});
// ============================================
// SECTION 9: Additional Comments
// ============================================
const commentsSection = form.addSubform('commentsSection', {
title: 'Additional Comments',
isVisible: () => overallSection.starRating('overallRating')?.value() !== null
});
commentsSection.addRow(row => {
row.addTextarea('additionalComments', {
label: 'Any other feedback you would like to share?',
placeholder: 'We value all your thoughts and suggestions...',
rows: 4,
autoExpand: true
});
});
commentsSection.addRow(row => {
row.addCheckbox('allowContact', {
label: 'You may contact me regarding my feedback'
});
});
commentsSection.addRow(row => {
row.addEmail('contactEmail', {
label: 'Email Address',
placeholder: 'your@email.com',
isVisible: () => commentsSection.checkbox('allowContact')?.value() === true,
isRequired: () => commentsSection.checkbox('allowContact')?.value() === true
});
});
// ============================================
// FORM CONFIGURATION
// ============================================
form.configureSubmitButton({
label: 'Submit Review',
isVisible: () => overallSection.starRating('overallRating')?.value() !== null
});
form.configureCompletionScreen({
type: 'text',
title: 'Thank You for Your Review!',
message: 'Your feedback is invaluable and helps us improve our service. We hope to welcome you back soon!'
});
}
Frequently Asked Questions
When should I send the hotel feedback form to guests?
Best practice is to send the survey within 24-48 hours after checkout while the experience is still fresh. You can also offer a QR code at the front desk during checkout, or include a link in the checkout confirmation email.
What is a good response rate for hotel surveys?
Industry average for hotel feedback surveys is 5-15%. To improve response rates, keep the survey under 3 minutes, offer incentives like loyalty points or discounts, and personalize the invitation with the guest's name and stay dates.
How do I handle negative feedback from guests?
Respond promptly and personally to negative feedback. Acknowledge the issue, apologize sincerely, explain any corrective actions, and offer compensation if appropriate. Many guests who have issues resolved become loyal advocates.
Can I customize the rating categories?
Yes, you can fully customize all aspects of this form. Add or remove rating categories, change the scale (stars, numbers, emojis), add property-specific questions about your spa, restaurant, or other amenities.
How does the conditional logic work?
The form automatically shows relevant questions based on the guest's overall rating. Guests who rate 3 stars or below see issue-reporting sections, while guests rating 4+ stars see sections to highlight what they loved. This keeps the survey relevant and respectful of guest time.
Should I use NPS or Star Rating for hotels?
Both are valuable. Star ratings are intuitive for guests and easy to display publicly. NPS (Net Promoter Score) measures loyalty and likelihood to recommend, which is a strong predictor of repeat bookings and referrals. This template includes both.