Project Completion Review
Capture comprehensive client feedback at project completion with this professional review form. Designed for agencies, consultancies, and freelancers, it covers all critical project dimensions: deliverable quality, timeline adherence, budget management, communication effectiveness, and overall value delivered. The form includes NPS for relationship health and detailed ratings to identify specific strengths and improvement areas for future engagements.
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export function projectFeedback(form: FormTs) {
// Project Completion Review - B2B/Agency project feedback
// Demonstrates: MatrixQuestion, StarRating, RatingScale, EmojiRating, SuggestionChips, Pages, dynamic labels
// ============================================
// HEADER
// ============================================
form.addRow(row => {
row.addTextPanel('header', {
label: 'Project Completion Review',
computedValue: () => 'Help us improve our services with your feedback',
customStyles: {
backgroundColor: '#059669',
color: 'white',
padding: '24px',
borderRadius: '12px',
textAlign: 'center'
}
});
});
// ============================================
// MULTI-PAGE STRUCTURE
// ============================================
const pages = form.addPages('projectPages', {
heightMode: 'current-page'
});
// ============================================
// PAGE 1: Project Overview & Deliverables
// ============================================
const page1 = pages.addPage('deliverables');
page1.addRow(row => {
row.addTextPanel('page1Title', {
label: 'Page 1 of 3: Project & Deliverables',
customStyles: {
backgroundColor: '#d1fae5',
padding: '12px 16px',
borderRadius: '8px',
fontWeight: 'bold'
}
});
});
// Project info
const projectInfo = page1.addSubform('projectInfo', {
title: 'Project Information',
customStyles: { padding: '16px', borderRadius: '8px', border: '1px solid #e2e8f0' }
});
projectInfo.addRow(row => {
row.addTextbox('projectName', {
label: 'Project Name',
placeholder: 'e.g., Website Redesign, Marketing Campaign',
isRequired: true
}, '1fr');
row.addDropdown('projectType', {
label: 'Project Type',
options: [
{ id: 'development', name: 'Development/Engineering' },
{ id: 'design', name: 'Design/Creative' },
{ id: 'marketing', name: 'Marketing/Campaign' },
{ id: 'consulting', name: 'Consulting/Advisory' },
{ id: 'implementation', name: 'Implementation/Setup' },
{ id: 'strategy', name: 'Strategy/Planning' },
{ id: 'research', name: 'Research/Analysis' },
{ id: 'other', name: 'Other' }
],
placeholder: 'Select type'
}, '1fr');
});
// Overall impression
const overallSection = page1.addSubform('overallSection', {
title: 'Overall Satisfaction',
customStyles: () => {
const rating = overallSection.starRating('overallSatisfaction')?.value();
if (rating !== null && rating !== undefined) {
if (rating >= 4) return { backgroundColor: '#d1fae5', padding: '16px', borderRadius: '8px' };
if (rating >= 3) return { backgroundColor: '#fef3c7', padding: '16px', borderRadius: '8px' };
return { backgroundColor: '#fee2e2', padding: '16px', borderRadius: '8px' };
}
return { padding: '16px', borderRadius: '8px', border: '1px dashed #059669' };
}
});
overallSection.addRow(row => {
row.addStarRating('overallSatisfaction', {
label: 'Overall project satisfaction',
maxStars: 5,
size: 'xl',
alignment: 'center',
showConfettiOnMax: true
});
});
overallSection.addRow(row => {
row.addEmojiRating('projectMood', {
label: 'How do you feel about the completed project?',
preset: 'satisfaction',
size: 'lg',
showLabels: true,
alignment: 'center'
});
});
// Deliverables rating
const deliverablesSection = page1.addSubform('deliverablesSection', {
title: 'Deliverable Quality',
isVisible: () => overallSection.starRating('overallSatisfaction')?.value() !== null
});
deliverablesSection.addRow(row => {
row.addMatrixQuestion('deliverableRatings', {
label: 'Rate the quality of deliverables:',
rows: [
{ id: 'quality', label: 'Overall Quality', description: 'Meets professional standards', isRequired: true },
{ id: 'requirements', label: 'Requirements Met', description: 'Matched what was agreed', isRequired: true },
{ id: 'attention', label: 'Attention to Detail', description: 'Thoroughness and polish', isRequired: false },
{ id: 'innovation', label: 'Innovation/Creativity', description: 'Fresh ideas and solutions', isRequired: false },
{ id: 'documentation', label: 'Documentation', description: 'Clarity of handover materials', isRequired: false }
],
columns: [
{ id: 'na', label: 'N/A' },
{ id: '1', label: 'Poor' },
{ id: '2', label: 'Fair' },
{ id: '3', label: 'Good' },
{ id: '4', label: 'Very Good' },
{ id: '5', label: 'Excellent' }
],
striped: true,
fullWidth: true
});
});
page1.addRow(row => {
row.addEmpty('1fr');
row.addButton('next1', {
label: 'Next: Process & Communication',
onClick: () => pages.goToPage('process')
});
});
// ============================================
// PAGE 2: Process & Communication
// ============================================
const page2 = pages.addPage('process');
page2.addRow(row => {
row.addTextPanel('page2Title', {
label: 'Page 2 of 3: Process & Communication',
customStyles: {
backgroundColor: '#d1fae5',
padding: '12px 16px',
borderRadius: '8px',
fontWeight: 'bold'
}
});
});
// Timeline section
const timelineSection = page2.addSubform('timelineSection', {
title: 'Timeline & Milestones',
customStyles: { padding: '16px', borderRadius: '8px', border: '1px solid #e2e8f0' }
});
timelineSection.addRow(row => {
row.addRatingScale('onTime', {
preset: 'likert-5',
label: 'The project was delivered on time',
lowLabel: 'Strongly Disagree',
highLabel: 'Strongly Agree',
alignment: 'center'
});
});
timelineSection.addRow(row => {
row.addRadioButton('timelineActual', {
label: 'How did the actual timeline compare to the estimate?',
options: [
{ id: 'early', name: 'Delivered early' },
{ id: 'on-time', name: 'On schedule' },
{ id: 'slightly-late', name: 'Slightly delayed (acceptable)' },
{ id: 'late', name: 'Significantly delayed' }
],
orientation: 'horizontal'
});
});
// Delays follow-up
timelineSection.addRow(row => {
row.addRadioButton('delayHandling', {
label: 'How well were delays communicated and managed?',
options: [
{ id: 'excellent', name: 'Proactively communicated, well managed' },
{ id: 'acceptable', name: 'Communicated when asked, reasonably managed' },
{ id: 'poor', name: 'Poor communication about delays' }
],
orientation: 'vertical',
isVisible: () => {
const timeline = timelineSection.radioButton('timelineActual')?.value();
return timeline === 'slightly-late' || timeline === 'late';
}
});
});
// Communication section
const commSection = page2.addSubform('commSection', {
title: 'Communication & Collaboration'
});
commSection.addRow(row => {
row.addMatrixQuestion('communicationRatings', {
label: 'Rate communication throughout the project:',
rows: [
{ id: 'responsiveness', label: 'Responsiveness', description: 'Timely replies to questions', isRequired: true },
{ id: 'clarity', label: 'Clarity', description: 'Clear and understandable communication', isRequired: true },
{ id: 'proactive', label: 'Proactive Updates', description: 'Kept you informed without asking', isRequired: false },
{ id: 'listening', label: 'Listening', description: 'Understood your needs', isRequired: true },
{ id: 'availability', label: 'Availability', description: 'Easy to reach when needed', isRequired: false }
],
columns: [
{ id: '1', label: 'Poor' },
{ id: '2', label: 'Fair' },
{ id: '3', label: 'Good' },
{ id: '4', label: 'Very Good' },
{ id: '5', label: 'Excellent' }
],
striped: true,
fullWidth: true
});
});
commSection.addRow(row => {
row.addStarRating('overallCommunication', {
label: 'Overall communication rating',
maxStars: 5,
size: 'lg',
alignment: 'center'
});
});
// Team section
const teamSection = page2.addSubform('teamSection', {
title: 'Team & Expertise'
});
teamSection.addRow(row => {
row.addStarRating('teamExpertise', {
label: 'Team knowledge and expertise',
maxStars: 5,
size: 'lg',
alignment: 'center'
}, '1fr');
row.addStarRating('teamProfessionalism', {
label: 'Team professionalism',
maxStars: 5,
size: 'lg',
alignment: 'center'
}, '1fr');
});
page2.addRow(row => {
row.addButton('back2', {
label: 'Back',
onClick: () => pages.goToPage('deliverables')
});
row.addEmpty('1fr');
row.addButton('next2', {
label: 'Next: Value & Future',
onClick: () => pages.goToPage('value')
});
});
// ============================================
// PAGE 3: Value & Future Partnership
// ============================================
const page3 = pages.addPage('value');
page3.addRow(row => {
row.addTextPanel('page3Title', {
label: 'Page 3 of 3: Value & Future Partnership',
customStyles: {
backgroundColor: '#d1fae5',
padding: '12px 16px',
borderRadius: '8px',
fontWeight: 'bold'
}
});
});
// Value section
const valueSection = page3.addSubform('valueSection', {
title: 'Value Delivered',
customStyles: { padding: '16px', borderRadius: '8px', border: '1px solid #e2e8f0' }
});
valueSection.addRow(row => {
row.addRatingScale('valueForInvestment', {
preset: 'likert-5',
label: 'The project delivered good value for the investment',
lowLabel: 'Strongly Disagree',
highLabel: 'Strongly Agree',
alignment: 'center'
});
});
valueSection.addRow(row => {
row.addRatingScale('metGoals', {
preset: 'likert-5',
label: 'The project met our business goals/objectives',
lowLabel: 'Strongly Disagree',
highLabel: 'Strongly Agree',
alignment: 'center'
});
});
valueSection.addRow(row => {
row.addRadioButton('budgetAdherence', {
label: 'How did the final cost compare to the estimate?',
options: [
{ id: 'under', name: 'Under budget' },
{ id: 'on', name: 'On budget' },
{ id: 'slightly-over', name: 'Slightly over (10-20%)' },
{ id: 'over', name: 'Significantly over (>20%)' }
],
orientation: 'horizontal'
});
});
// Strengths and improvements
const strengthsSection = page3.addSubform('strengthsSection', {
title: 'What We Did Well'
});
strengthsSection.addRow(row => {
row.addSuggestionChips('projectStrengths', {
label: 'What stood out positively? (select up to 4)',
suggestions: [
{ id: 'quality', name: 'Quality of work' },
{ id: 'communication', name: 'Communication' },
{ id: 'timeline', name: 'Met deadlines' },
{ id: 'flexibility', name: 'Flexibility' },
{ id: 'expertise', name: 'Expertise' },
{ id: 'creative', name: 'Creative solutions' },
{ id: 'responsive', name: 'Responsiveness' },
{ id: 'proactive', name: 'Proactive approach' },
{ id: 'budget', name: 'Budget management' },
{ id: 'professional', name: 'Professionalism' }
],
max: 4,
alignment: 'center'
});
});
const improvementsSection = page3.addSubform('improvementsSection', {
title: 'Areas for Improvement',
isVisible: () => {
const overall = overallSection.starRating('overallSatisfaction')?.value();
return overall !== null && overall !== undefined && overall <= 4;
}
});
improvementsSection.addRow(row => {
row.addSuggestionChips('improvementAreas', {
label: 'What could we improve? (select all that apply)',
suggestions: [
{ id: 'communication', name: 'Communication' },
{ id: 'timeline', name: 'Timeline management' },
{ id: 'scope', name: 'Scope management' },
{ id: 'quality', name: 'Quality control' },
{ id: 'documentation', name: 'Documentation' },
{ id: 'responsiveness', name: 'Responsiveness' },
{ id: 'budget', name: 'Budget adherence' },
{ id: 'expectations', name: 'Setting expectations' }
],
alignment: 'center'
});
});
// NPS and future work
const futureSection = page3.addSubform('futureSection', {
title: 'Future Partnership',
customStyles: () => {
const nps = futureSection.ratingScale('projectNPS')?.npsCategory();
if (nps === 'promoter') return { backgroundColor: '#d1fae5', padding: '16px', borderRadius: '8px' };
if (nps === 'passive') return { backgroundColor: '#fef3c7', padding: '16px', borderRadius: '8px' };
if (nps === 'detractor') return { backgroundColor: '#fee2e2', padding: '16px', borderRadius: '8px' };
return { padding: '16px', borderRadius: '8px', border: '1px dashed #cbd5e1' };
}
});
futureSection.addRow(row => {
row.addRatingScale('projectNPS', {
preset: 'nps',
label: 'How likely are you to recommend us to colleagues?',
showSegmentColors: true,
showCategoryLabel: true,
showConfettiOnPromoter: true,
alignment: 'center'
});
});
futureSection.addRow(row => {
row.addThumbRating('workAgain', {
label: 'Would you work with us again on future projects?',
showLabels: true,
upLabel: 'Yes, definitely',
downLabel: 'Probably not',
alignment: 'center',
size: 'lg'
});
});
// Testimonial permission
const testimonialSection = page3.addSubform('testimonialSection', {
isVisible: () => {
const nps = futureSection.ratingScale('projectNPS')?.npsCategory();
return nps === 'promoter';
},
customStyles: { backgroundColor: '#d1fae5', padding: '16px', borderRadius: '8px', marginTop: '12px' }
});
testimonialSection.addRow(row => {
row.addCheckbox('testimonialPermission', {
label: 'You may use my feedback as a testimonial (with approval)'
});
});
testimonialSection.addRow(row => {
row.addTextarea('testimonialQuote', {
label: 'Would you like to share a brief testimonial?',
placeholder: 'Share your experience in a few sentences...',
rows: 2,
autoExpand: true,
isVisible: () => testimonialSection.checkbox('testimonialPermission')?.value() === true
});
});
// Final comments
const finalSection = page3.addSubform('finalSection', {
title: 'Final Thoughts'
});
finalSection.addSpacer();
finalSection.addRow(row => {
row.addTextarea('finalComments', {
label: 'Any other feedback or suggestions?',
placeholder: 'Share anything else about your experience...',
rows: 3,
autoExpand: true
});
});
// Summary
const summarySection = page3.addSubform('summarySection', {
title: 'Feedback Summary'
});
summarySection.addRow(row => {
row.addTextPanel('summary', {
computedValue: () => {
const projectName = projectInfo.textbox('projectName')?.value();
const overall = overallSection.starRating('overallSatisfaction')?.value();
const communication = commSection.starRating('overallCommunication')?.value();
const nps = futureSection.ratingScale('projectNPS')?.npsCategory();
const workAgain = futureSection.thumbRating('workAgain')?.value();
const timeline = timelineSection.radioButton('timelineActual')?.value();
const budget = valueSection.radioButton('budgetAdherence')?.value();
const strengths = strengthsSection.suggestionChips('projectStrengths')?.value() || [];
if (!overall) return '';
const timelineLabels: Record<string, string> = {
'early': '✅ Early',
'on-time': '✅ On time',
'slightly-late': '⚠️ Slightly late',
'late': '❌ Delayed'
};
const budgetLabels: Record<string, string> = {
'under': '✅ Under',
'on': '✅ On budget',
'slightly-over': '⚠️ Slightly over',
'over': '❌ Over budget'
};
let emoji = overall >= 4 ? '🎉' : overall >= 3 ? '🤔' : '😟';
let summary = `${emoji} PROJECT REVIEW\n`;
summary += `${'═'.repeat(28)}\n\n`;
if (projectName) {
summary += `Project: ${projectName}\n`;
}
summary += `\nOverall: ${'★'.repeat(overall)}${'☆'.repeat(5 - overall)} (${overall}/5)\n`;
if (communication) {
summary += `Communication: ${'★'.repeat(communication)}${'☆'.repeat(5 - communication)}\n`;
}
if (timeline) {
summary += `\nTimeline: ${timelineLabels[timeline]}`;
}
if (budget) {
summary += `\nBudget: ${budgetLabels[budget]}`;
}
if (strengths.length > 0) {
summary += `\n\n✨ Strengths: ${strengths.length} highlighted`;
}
if (nps) {
summary += `\n\nNPS: ${nps.charAt(0).toUpperCase() + nps.slice(1)}`;
}
if (workAgain) {
summary += `\nWork again: ${workAgain === 'up' ? '👍 Yes' : '👎 No'}`;
}
return summary;
},
customStyles: () => {
const nps = futureSection.ratingScale('projectNPS')?.npsCategory();
const baseStyles = {
padding: '16px',
borderRadius: '8px',
whiteSpace: 'pre-wrap',
fontFamily: 'monospace',
fontSize: '13px'
};
if (nps === 'promoter') {
return { ...baseStyles, backgroundColor: '#d1fae5', borderLeft: '4px solid #10b981' };
} else if (nps === 'passive') {
return { ...baseStyles, backgroundColor: '#fef3c7', borderLeft: '4px solid #f59e0b' };
} else if (nps === 'detractor') {
return { ...baseStyles, backgroundColor: '#fee2e2', borderLeft: '4px solid #ef4444' };
}
return { ...baseStyles, backgroundColor: '#ecfdf5', borderLeft: '4px solid #059669' };
}
});
});
page3.addRow(row => {
row.addButton('back3', {
label: 'Back',
onClick: () => pages.goToPage('process')
});
row.addEmpty('1fr');
});
// ============================================
// FORM CONFIGURATION
// ============================================
form.configureSubmitButton({
label: 'Submit Review',
isVisible: () => {
const currentPage = pages.currentPageIndex();
return currentPage === 2; // Show only on last page (0-indexed)
}
});
form.configureCompletionScreen({
type: 'text',
title: 'Thank You for Your Feedback!',
message: 'Your detailed review helps us continuously improve our services. We truly value our partnership and look forward to working together on future projects.'
});
}
Frequently Asked Questions
When should I send project completion feedback?
Send within 1 week of project delivery, while the experience is fresh. For long projects, consider mid-project check-ins as well. Avoid sending during billing disputes or before final deliverables are approved.
How do I handle negative project feedback?
Respond promptly and professionally. Schedule a call to discuss concerns, document learnings for your team, and consider what compensation or remedy is appropriate. Turn criticism into a learning opportunity.
Can I use this for internal projects?
Yes, with minor modifications. Replace 'client' references with stakeholder terminology and adjust the value/pricing section. Internal project reviews help improve cross-functional collaboration.
How do I request testimonials based on this feedback?
For promoter scores (9-10 NPS), follow up with a testimonial request referencing their positive feedback. Quote specific comments with permission, or ask them to write a brief testimonial based on their ratings.
What if the client contact changed during the project?
Consider sending to both the original and final contacts if possible, or to whoever has the most comprehensive view. Note in the survey intro that feedback on any project phase is valuable.
How should I share results with my team?
Share positive feedback publicly to celebrate wins. Discuss improvement areas in private team retrospectives. Use scores to benchmark across projects, clients, and team members over time.