Employee NPS Survey (eNPS)
Employee Net Promoter Score (eNPS) is the gold standard for measuring employee loyalty and engagement. This comprehensive template goes beyond the basic 0-10 scale by including driver analysis to understand what factors influence employee satisfaction. The survey automatically categorizes respondents into Promoters, Passives, and Detractors, with tailored follow-up questions for each group. Perfect for quarterly pulse checks or annual engagement surveys.
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export function employeeNpsSurvey(form: FormTs) {
// Employee NPS Survey - eNPS with driver analysis
// Demonstrates: RatingScale (NPS), MatrixQuestion, EmojiRating, SuggestionChips, dynamic styling, conditional visibility
// ============================================
// HEADER
// ============================================
form.addRow(row => {
row.addTextPanel('header', {
label: 'Employee Voice Survey',
computedValue: () => 'Your honest feedback shapes our workplace culture',
customStyles: {
background: 'linear-gradient(135deg, #6366f1 0%, #8b5cf6 100%)',
color: 'white',
padding: '24px',
borderRadius: '12px',
textAlign: 'center'
}
});
});
form.addRow(row => {
row.addTextPanel('anonymity', {
computedValue: () => '🔒 This survey is completely anonymous. Your responses cannot be traced back to you.',
customStyles: {
backgroundColor: '#f1f5f9',
padding: '12px',
borderRadius: '8px',
fontSize: '14px',
textAlign: 'center',
fontStyle: 'italic'
}
});
});
// ============================================
// SECTION 1: Employee NPS Score
// ============================================
const enpsSection = form.addSubform('enpsSection', {
title: 'Employee Net Promoter Score',
customStyles: () => {
const category = enpsSection.ratingScale('enpsScore')?.npsCategory();
if (category === 'promoter') return { backgroundColor: '#d1fae5', padding: '16px', borderRadius: '8px' };
if (category === 'passive') return { backgroundColor: '#fef3c7', padding: '16px', borderRadius: '8px' };
if (category === 'detractor') return { backgroundColor: '#fee2e2', padding: '16px', borderRadius: '8px' };
return { padding: '16px', borderRadius: '8px', border: '1px dashed #cbd5e1' };
}
});
enpsSection.addRow(row => {
row.addRatingScale('enpsScore', {
preset: 'nps',
label: 'How likely are you to recommend our company as a place to work?',
showCategoryLabel: true,
showSegmentColors: true,
showConfettiOnPromoter: true,
isRequired: true
});
});
// Dynamic follow-up based on eNPS category
enpsSection.addRow(row => {
row.addTextarea('enpsReason', {
label: () => {
const category = enpsSection.ratingScale('enpsScore')?.npsCategory();
switch (category) {
case 'promoter': return "Fantastic! What makes you proud to work here?";
case 'passive': return "Thanks! What would make this a 9 or 10 for you?";
case 'detractor': return "We appreciate your honesty. What needs to change?";
default: return 'Tell us more about your rating';
}
},
placeholder: () => {
const category = enpsSection.ratingScale('enpsScore')?.npsCategory();
if (category === 'promoter') return 'Share what you love about working here...';
if (category === 'passive') return 'Help us understand how we can do better...';
if (category === 'detractor') return 'Your feedback is crucial for improvement...';
return 'Your thoughts...';
},
rows: 3,
autoExpand: true,
isVisible: () => enpsSection.ratingScale('enpsScore')?.value() !== null
});
});
// ============================================
// SECTION 2: Current Mood
// ============================================
const moodSection = form.addSubform('moodSection', {
title: 'How Are You Feeling?',
isVisible: () => enpsSection.ratingScale('enpsScore')?.value() !== null,
customStyles: { backgroundColor: '#f8fafc', padding: '16px', borderRadius: '8px' }
});
moodSection.addRow(row => {
row.addEmojiRating('currentMood', {
label: 'How would you describe your current work satisfaction?',
preset: 'satisfaction',
size: 'lg',
showLabels: true,
alignment: 'center'
});
});
// ============================================
// SECTION 3: Engagement Drivers (MatrixQuestion)
// ============================================
const driversSection = form.addSubform('driversSection', {
title: 'What Drives Your Engagement?',
isVisible: () => enpsSection.ratingScale('enpsScore')?.value() !== null,
customStyles: { padding: '16px', borderRadius: '8px', border: '1px solid #e2e8f0' }
});
driversSection.addRow(row => {
row.addMatrixQuestion('engagementDrivers', {
label: 'Please rate your satisfaction with the following aspects:',
rows: [
{ id: 'management', label: 'Quality of management/leadership', isRequired: true },
{ id: 'growth', label: 'Career growth opportunities', isRequired: true },
{ id: 'compensation', label: 'Compensation and benefits', isRequired: false },
{ id: 'worklife', label: 'Work-life balance', isRequired: false },
{ id: 'culture', label: 'Company culture and values', isRequired: false },
{ id: 'team', label: 'Team collaboration', isRequired: false },
{ id: 'recognition', label: 'Recognition and appreciation', isRequired: false },
{ id: 'purpose', label: 'Meaningful work', isRequired: false }
],
columns: [
{ id: '1', label: 'Very Dissatisfied' },
{ id: '2', label: 'Dissatisfied' },
{ id: '3', label: 'Neutral' },
{ id: '4', label: 'Satisfied' },
{ id: '5', label: 'Very Satisfied' }
],
striped: true,
fullWidth: true
});
});
// ============================================
// SECTION 4: Positive Highlights (for Promoters/Passives)
// ============================================
const highlightsSection = form.addSubform('highlights', {
title: 'What Do You Value Most?',
isVisible: () => {
const score = enpsSection.ratingScale('enpsScore')?.value();
return score !== null && score !== undefined && score >= 6;
},
customStyles: { backgroundColor: '#ecfdf5', padding: '16px', borderRadius: '8px' }
});
highlightsSection.addRow(row => {
row.addSuggestionChips('bestAspects', {
label: 'Select what you value most about working here (up to 4)',
suggestions: [
{ id: 'people', name: 'Great colleagues' },
{ id: 'flexibility', name: 'Work flexibility' },
{ id: 'leadership', name: 'Good leadership' },
{ id: 'learning', name: 'Learning opportunities' },
{ id: 'impact', name: 'Meaningful impact' },
{ id: 'benefits', name: 'Benefits package' },
{ id: 'culture', name: 'Inclusive culture' },
{ id: 'innovation', name: 'Innovation focus' }
],
max: 4,
alignment: 'center'
});
});
// ============================================
// SECTION 5: Areas for Improvement (for Passives/Detractors)
// ============================================
const improvementsSection = form.addSubform('improvements', {
title: 'What Should We Improve?',
isVisible: () => {
const score = enpsSection.ratingScale('enpsScore')?.value();
return score !== null && score !== undefined && score <= 7;
},
customStyles: { backgroundColor: '#fef3c7', padding: '16px', borderRadius: '8px' }
});
improvementsSection.addRow(row => {
row.addSuggestionChips('improvementAreas', {
label: 'Select priority improvement areas',
suggestions: [
{ id: 'communication', name: 'Communication' },
{ id: 'management', name: 'Management' },
{ id: 'growth', name: 'Career paths' },
{ id: 'compensation', name: 'Pay/Benefits' },
{ id: 'workload', name: 'Workload' },
{ id: 'recognition', name: 'Recognition' },
{ id: 'tools', name: 'Tools/Resources' },
{ id: 'processes', name: 'Processes' }
],
alignment: 'center'
});
});
improvementsSection.addSpacer();
improvementsSection.addRow(row => {
row.addTextarea('improvementDetails', {
label: 'Please elaborate on what needs to improve',
placeholder: 'Be specific - your feedback helps us prioritize changes...',
rows: 3,
autoExpand: true
});
});
// ============================================
// SECTION 6: Additional Context
// ============================================
const contextSection = form.addSubform('contextSection', {
title: 'A Bit More Context',
isVisible: () => enpsSection.ratingScale('enpsScore')?.value() !== null
});
contextSection.addRow(row => {
row.addDropdown('tenure', {
label: 'How long have you been with the company?',
options: [
{ id: 'less-6', name: 'Less than 6 months' },
{ id: '6-12', name: '6-12 months' },
{ id: '1-2', name: '1-2 years' },
{ id: '2-5', name: '2-5 years' },
{ id: '5+', name: 'More than 5 years' }
],
placeholder: 'Select tenure'
}, '1fr');
row.addDropdown('department', {
label: 'Department (optional)',
options: [
{ id: 'engineering', name: 'Engineering' },
{ id: 'product', name: 'Product' },
{ id: 'design', name: 'Design' },
{ id: 'marketing', name: 'Marketing' },
{ id: 'sales', name: 'Sales' },
{ id: 'hr', name: 'Human Resources' },
{ id: 'finance', name: 'Finance' },
{ id: 'operations', name: 'Operations' },
{ id: 'support', name: 'Customer Support' },
{ id: 'other', name: 'Other' }
],
placeholder: 'Select department'
}, '1fr');
});
contextSection.addRow(row => {
row.addThumbRating('stayIntent', {
label: 'Do you see yourself working here in 12 months?',
showLabels: true,
upLabel: 'Yes, likely',
downLabel: 'Uncertain/No',
alignment: 'center',
size: 'lg'
});
});
// Follow-up for uncertain stay intent
contextSection.addRow(row => {
row.addTextarea('leaveReason', {
label: 'What would make you consider leaving?',
placeholder: 'Help us understand retention risks...',
rows: 2,
autoExpand: true,
isVisible: () => contextSection.thumbRating('stayIntent')?.value() === 'down'
});
});
// ============================================
// SECTION 7: Summary
// ============================================
const summarySection = form.addSubform('summary', {
title: 'Your Feedback Summary',
isVisible: () => enpsSection.ratingScale('enpsScore')?.value() !== null
});
summarySection.addRow(row => {
row.addTextPanel('summaryContent', {
computedValue: () => {
const score = enpsSection.ratingScale('enpsScore')?.value();
const category = enpsSection.ratingScale('enpsScore')?.npsCategory();
const mood = moodSection.emojiRating('currentMood')?.value();
const bestAspects = highlightsSection.suggestionChips('bestAspects')?.value() || [];
const improvements = improvementsSection.suggestionChips('improvementAreas')?.value() || [];
const stayIntent = contextSection.thumbRating('stayIntent')?.value();
if (score === null || score === undefined) return '';
let emoji = '';
if (category === 'promoter') emoji = '🌟';
else if (category === 'passive') emoji = '💭';
else emoji = '⚠️';
let summary = `${emoji} eNPS Feedback Summary\n`;
summary += `${'═'.repeat(25)}\n\n`;
summary += `📊 eNPS Score: ${score}/10\n`;
summary += `📈 Category: ${category?.charAt(0).toUpperCase()}${category?.slice(1)}\n`;
if (mood) {
const moodLabels: Record<string, string> = {
'very-bad': '😢 Very Dissatisfied',
'bad': '😕 Dissatisfied',
'neutral': '😐 Neutral',
'good': '😊 Satisfied',
'excellent': '😃 Very Satisfied'
};
summary += `\n${moodLabels[mood] || mood}\n`;
}
if (bestAspects.length > 0) {
summary += `\n✨ Values: ${bestAspects.length} aspects highlighted`;
}
if (improvements.length > 0) {
summary += `\n📋 Improvements: ${improvements.length} areas flagged`;
}
if (stayIntent) {
summary += `\n\n🎯 12-month outlook: ${stayIntent === 'up' ? 'Likely to stay' : 'Retention risk'}`;
}
return summary;
},
customStyles: () => {
const category = enpsSection.ratingScale('enpsScore')?.npsCategory();
const baseStyles = {
padding: '16px',
borderRadius: '8px',
whiteSpace: 'pre-wrap',
fontFamily: 'monospace',
fontSize: '14px'
};
if (category === 'promoter') {
return { ...baseStyles, backgroundColor: '#d1fae5', borderLeft: '4px solid #10b981' };
} else if (category === 'passive') {
return { ...baseStyles, backgroundColor: '#fef3c7', borderLeft: '4px solid #f59e0b' };
} else if (category === 'detractor') {
return { ...baseStyles, backgroundColor: '#fee2e2', borderLeft: '4px solid #ef4444' };
}
return baseStyles;
}
});
});
// ============================================
// FORM CONFIGURATION
// ============================================
form.configureSubmitButton({
label: 'Submit Anonymous Feedback',
isVisible: () => enpsSection.ratingScale('enpsScore')?.value() !== null
});
form.configureCompletionScreen({
type: 'text',
title: 'Thank You for Your Voice!',
message: 'Your anonymous feedback has been recorded. We review all responses to make our workplace better for everyone.'
});
}
Frequently Asked Questions
What is Employee NPS (eNPS)?
eNPS measures employee loyalty by asking how likely they are to recommend your company as a place to work. Like customer NPS, it uses a 0-10 scale and categorizes employees as Promoters (9-10), Passives (7-8), or Detractors (0-6). The score ranges from -100 to +100.
How is eNPS different from customer NPS?
While both use the same 0-10 scale and calculation, eNPS focuses on internal satisfaction and employee advocacy. The question asks about recommending the company as a workplace rather than as a product or service. eNPS typically correlates with retention and productivity.
What's a good eNPS score?
eNPS benchmarks vary by industry, but generally: below 0 is concerning, 0-20 is acceptable, 20-50 is good, and above 50 is excellent. Tech companies often see higher scores (30-50), while manufacturing may see lower averages. Track your trend over time rather than comparing to others.
How often should we run eNPS surveys?
Quarterly is most common, providing enough time to act on feedback between surveys. Some organizations run monthly pulse checks with a subset of questions. Avoid survey fatigue by keeping frequency reasonable and always acting on results.
Should eNPS surveys be anonymous?
Yes, anonymity typically leads to more honest responses. However, you can ask for optional contact information for employees who want follow-up. Always communicate how data will be used and protected to build trust.
What drivers should we include?
Common eNPS drivers include: management quality, career growth opportunities, compensation/benefits, work-life balance, company culture, team collaboration, recognition, and meaningful work. Customize based on your organization's focus areas.