Gym & Fitness Center Feedback
The Gym & Fitness Center Feedback form helps fitness facilities collect comprehensive member feedback across all touchpoints. This multi-page survey covers equipment quality and availability, facility cleanliness, staff helpfulness, group fitness classes, and overall value. Dynamic sections adapt based on which services members use, ensuring relevant questions while keeping the survey concise.
Try the Form
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export function gymFeedbackSurvey(form: FormTs) {
// Gym & Fitness Center Feedback - Multi-page member satisfaction survey
// Demonstrates: Pages (multi-page wizard), StarRating, MatrixQuestion, CheckboxList, EmojiRating, ThumbRating, Timepicker
// ============================================
// HEADER
// ============================================
form.addRow(row => {
row.addTextPanel('header', {
label: 'Gym Member Feedback',
computedValue: () => 'Help us make your fitness experience even better!',
customStyles: {
background: 'linear-gradient(135deg, #dc2626 0%, #f97316 100%)',
color: 'white',
padding: '24px',
borderRadius: '12px',
textAlign: 'center'
}
});
});
// ============================================
// MULTI-PAGE WIZARD
// ============================================
const pages = form.addPages('surveyPages', {
heightMode: 'current-page'
});
// ============================================
// PAGE 1: Visit Details
// ============================================
const page1 = pages.addPage('visitDetails');
page1.addRow(row => {
row.addTextPanel('page1Title', {
label: 'Page 1 of 4: Your Visit',
customStyles: { fontWeight: 'bold', fontSize: '18px', color: '#dc2626', marginBottom: '8px' }
});
});
page1.addRow(row => {
row.addDropdown('visitFrequency', {
label: 'How often do you visit our gym?',
options: [
{ id: 'daily', name: 'Daily (5+ times/week)' },
{ id: 'frequent', name: 'Frequently (3-4 times/week)' },
{ id: 'regular', name: 'Regularly (1-2 times/week)' },
{ id: 'occasional', name: 'Occasionally (few times/month)' },
{ id: 'rare', name: 'Rarely (once a month or less)' },
{ id: 'first', name: 'This was my first visit' }
],
isRequired: true
}, '1fr');
row.addTimepicker('usualTime', {
label: 'What time do you usually work out?',
defaultValue: '18:00'
}, '1fr');
});
page1.addRow(row => {
row.addCheckboxList('areasUsed', {
label: 'Which areas do you typically use? (select all that apply)',
options: [
{ id: 'cardio', name: 'Cardio area (treadmills, bikes, ellipticals)' },
{ id: 'weights', name: 'Free weights area' },
{ id: 'machines', name: 'Weight machines' },
{ id: 'functional', name: 'Functional training / CrossFit area' },
{ id: 'classes', name: 'Group fitness classes' },
{ id: 'pool', name: 'Swimming pool' },
{ id: 'spa', name: 'Spa / Sauna / Steam room' },
{ id: 'locker', name: 'Locker rooms / Showers' }
],
orientation: 'vertical',
isRequired: true
});
});
page1.addRow(row => {
row.addEmojiRating('visitMood', {
label: 'How do you feel after a typical workout here?',
preset: 'satisfaction',
size: 'lg',
showLabels: true,
alignment: 'center'
});
});
page1.addRow(row => {
row.addButton('nextPage1', {
label: 'Next: Equipment & Facilities',
onClick: () => pages.goToPage('equipment')
});
});
// ============================================
// PAGE 2: Equipment & Facilities
// ============================================
const page2 = pages.addPage('equipment');
page2.addRow(row => {
row.addTextPanel('page2Title', {
label: 'Page 2 of 4: Equipment & Facilities',
customStyles: { fontWeight: 'bold', fontSize: '18px', color: '#dc2626', marginBottom: '8px' }
});
});
page2.addRow(row => {
row.addMatrixQuestion('equipmentRating', {
label: 'Rate the following aspects of our equipment:',
rows: [
{ id: 'variety', label: 'Equipment variety', isRequired: true },
{ id: 'quality', label: 'Equipment quality/condition' },
{ id: 'availability', label: 'Equipment availability' },
{ id: 'cleanliness', label: 'Equipment cleanliness' },
{ id: 'maintenance', label: 'Maintenance / Working order' }
],
columns: [
{ id: '1', label: 'Poor' },
{ id: '2', label: 'Fair' },
{ id: '3', label: 'Good' },
{ id: '4', label: 'Very Good' },
{ id: '5', label: 'Excellent' }
],
striped: true,
fullWidth: true
});
});
page2.addRow(row => {
row.addStarRating('cleanlinessOverall', {
label: 'Overall facility cleanliness',
maxStars: 5,
size: 'lg',
alignment: 'center'
}, '1fr');
row.addStarRating('lockerRooms', {
label: 'Locker room & shower cleanliness',
maxStars: 5,
size: 'lg',
alignment: 'center'
}, '1fr');
});
page2.addSpacer();
page2.addRow(row => {
row.addTextarea('equipmentIssues', {
label: 'Any equipment issues or suggestions?',
placeholder: 'E.g., broken machines, equipment requests, cleanliness concerns...',
rows: 2,
autoExpand: true
});
});
page2.addRow(row => {
row.addButton('backPage2', {
label: 'Back',
onClick: () => pages.goToPage('visitDetails')
});
row.addButton('nextPage2', {
label: 'Next: Staff & Classes',
onClick: () => pages.goToPage('staffClasses')
});
});
// ============================================
// PAGE 3: Staff & Classes
// ============================================
const page3 = pages.addPage('staffClasses');
page3.addRow(row => {
row.addTextPanel('page3Title', {
label: 'Page 3 of 4: Staff & Classes',
customStyles: { fontWeight: 'bold', fontSize: '18px', color: '#dc2626', marginBottom: '8px' }
});
});
// Staff ratings
const staffSubform = page3.addSubform('staffSection', {
title: 'Staff Experience'
});
staffSubform.addRow(row => {
row.addMatrixQuestion('staffRating', {
label: 'Rate our staff on the following:',
rows: [
{ id: 'friendliness', label: 'Friendliness', isRequired: true },
{ id: 'knowledge', label: 'Knowledge & expertise' },
{ id: 'availability', label: 'Availability when needed' },
{ id: 'professionalism', label: 'Professionalism' }
],
columns: [
{ id: '1', label: 'Poor' },
{ id: '2', label: 'Fair' },
{ id: '3', label: 'Good' },
{ id: '4', label: 'Very Good' },
{ id: '5', label: 'Excellent' }
],
striped: true,
fullWidth: true
});
});
// Classes section - conditional
const classesSubform = page3.addSubform('classesSection', {
title: 'Group Fitness Classes',
isVisible: () => {
const areas = page1.checkboxList('areasUsed')?.value() || [];
return areas.includes('classes');
}
});
classesSubform.addRow(row => {
row.addCheckboxList('classTypes', {
label: 'Which classes have you attended?',
options: [
{ id: 'yoga', name: 'Yoga / Pilates' },
{ id: 'spinning', name: 'Spinning / Cycling' },
{ id: 'hiit', name: 'HIIT / Circuit training' },
{ id: 'zumba', name: 'Zumba / Dance' },
{ id: 'strength', name: 'Strength / Body pump' },
{ id: 'boxing', name: 'Boxing / Kickboxing' },
{ id: 'aqua', name: 'Aqua fitness' },
{ id: 'other', name: 'Other classes' }
],
orientation: 'vertical'
});
});
classesSubform.addRow(row => {
row.addStarRating('classQuality', {
label: 'Overall quality of classes',
maxStars: 5,
size: 'lg',
alignment: 'center'
}, '1fr');
row.addStarRating('instructorRating', {
label: 'Instructor quality',
maxStars: 5,
size: 'lg',
alignment: 'center'
}, '1fr');
});
classesSubform.addRow(row => {
row.addRadioButton('classSchedule', {
label: 'Are class schedules convenient for you?',
options: [
{ id: 'perfect', name: 'Yes, perfect timing' },
{ id: 'mostly', name: 'Mostly, but some gaps' },
{ id: 'limited', name: 'Limited options for my schedule' },
{ id: 'poor', name: 'Poor - need more variety' }
],
orientation: 'vertical'
});
});
page3.addRow(row => {
row.addButton('backPage3', {
label: 'Back',
onClick: () => pages.goToPage('equipment')
});
row.addButton('nextPage3', {
label: 'Next: Overall Experience',
onClick: () => pages.goToPage('overall')
});
});
// ============================================
// PAGE 4: Overall Experience
// ============================================
const page4 = pages.addPage('overall');
page4.addRow(row => {
row.addTextPanel('page4Title', {
label: 'Page 4 of 4: Overall Experience',
customStyles: { fontWeight: 'bold', fontSize: '18px', color: '#dc2626', marginBottom: '8px' }
});
});
page4.addRow(row => {
row.addStarRating('overallRating', {
label: 'Overall gym experience',
maxStars: 5,
size: 'xl',
alignment: 'center',
showConfettiOnMax: true
});
});
page4.addRow(row => {
row.addRatingScale('valueForMoney', {
preset: 'likert-5',
label: 'The membership fee is good value for what I get',
lowLabel: 'Strongly Disagree',
highLabel: 'Strongly Agree',
alignment: 'center'
});
});
page4.addRow(row => {
row.addThumbRating('recommend', {
label: 'Would you recommend our gym to friends?',
showLabels: true,
upLabel: 'Yes, I would!',
downLabel: 'Not right now',
size: 'lg',
alignment: 'center'
});
});
// Follow-up for not recommending
page4.addRow(row => {
row.addTextarea('notRecommendReason', {
label: 'What would need to change for you to recommend us?',
placeholder: 'Your honest feedback helps us improve...',
rows: 2,
isVisible: () => page4.thumbRating('recommend')?.value() === 'down'
});
});
page4.addRow(row => {
row.addSuggestionChips('improvements', {
label: 'What would you most like us to improve?',
suggestions: [
{ id: 'equipment', name: 'More/better equipment' },
{ id: 'cleanliness', name: 'Cleanliness' },
{ id: 'hours', name: 'Operating hours' },
{ id: 'classes', name: 'Class variety' },
{ id: 'crowding', name: 'Less crowding' },
{ id: 'staff', name: 'Staff service' },
{ id: 'parking', name: 'Parking' },
{ id: 'price', name: 'Lower prices' }
],
max: 3,
alignment: 'center'
});
});
page4.addSpacer();
page4.addRow(row => {
row.addTextarea('finalComments', {
label: 'Any other comments or suggestions?',
placeholder: 'We value all feedback...',
rows: 3,
autoExpand: true
});
});
// Summary
const summarySubform = page4.addSubform('summary', {
title: 'Your Feedback Summary',
customStyles: () => {
const overall = page4.starRating('overallRating')?.value() ?? 0;
if (overall >= 4) return { backgroundColor: '#d1fae5', padding: '16px', borderRadius: '8px' };
if (overall <= 2 && overall > 0) return { backgroundColor: '#fee2e2', padding: '16px', borderRadius: '8px' };
return { backgroundColor: '#f8fafc', padding: '16px', borderRadius: '8px' };
},
isVisible: () => (page4.starRating('overallRating')?.value() ?? 0) > 0
});
summarySubform.addRow(row => {
row.addTextPanel('summaryContent', {
computedValue: () => {
const frequency = page1.dropdown('visitFrequency')?.value();
const mood = page1.emojiRating('visitMood')?.value();
const areas = page1.checkboxList('areasUsed')?.value() || [];
const overall = page4.starRating('overallRating')?.value() ?? 0;
const recommend = page4.thumbRating('recommend')?.value();
const improvements = page4.suggestionChips('improvements')?.value() || [];
const freqLabels: Record<string, string> = {
'daily': '5+ times/week', 'frequent': '3-4 times/week',
'regular': '1-2 times/week', 'occasional': 'Few times/month',
'rare': 'Once a month or less', 'first': 'First visit'
};
let summary = 'Gym Feedback Summary\n';
summary += '═'.repeat(25) + '\n\n';
summary += `Visit Frequency: ${freqLabels[frequency || ''] || 'Not specified'}\n`;
summary += `Areas Used: ${areas.length} areas\n`;
summary += `Overall Rating: ${'★'.repeat(overall)}${'☆'.repeat(5 - overall)}\n`;
summary += `Would Recommend: ${recommend === 'up' ? 'Yes' : recommend === 'down' ? 'No' : 'Not answered'}\n`;
if (improvements.length > 0) {
summary += `\nTop Improvements: ${improvements.join(', ')}`;
}
return summary;
},
customStyles: {
whiteSpace: 'pre-wrap',
fontFamily: 'monospace',
fontSize: '13px'
}
});
});
page4.addRow(row => {
row.addButton('backPage4', {
label: 'Back',
onClick: () => pages.goToPage('staffClasses')
});
});
// ============================================
// FORM CONFIGURATION
// ============================================
form.configureSubmitButton({
label: 'Submit Feedback',
isVisible: () => pages.currentPageIndex() === 3
});
form.configureCompletionScreen({
type: 'text',
title: 'Thanks for your feedback!',
message: 'Your input helps us create a better gym experience for everyone. Keep crushing your fitness goals!'
});
}
Frequently Asked Questions
How long should a gym feedback survey be?
For gym surveys, aim for 3-5 minutes completion time. This template uses multi-page design and conditional questions to keep it focused. Members who only use cardio equipment won't see questions about weight rooms, keeping the survey relevant.
When should we send gym feedback surveys?
Best times include: after a member's first month, quarterly to regular members, after attending new class types, or when members cancel. Avoid sending immediately after workouts when members are tired.
How can we improve survey response rates?
Offer incentives like guest passes, smoothie discounts, or entry into prize drawings. Place QR codes at reception and in locker rooms. Send surveys when members are likely to check email (not during typical workout hours).
What metrics matter most for gyms?
Key metrics include: Equipment satisfaction, cleanliness scores, staff friendliness, class quality (if applicable), overall NPS, and value perception. Track these monthly to identify trends and areas needing attention.
Should we ask about specific equipment?
Yes, but keep it manageable. This template uses a matrix question for equipment categories (cardio, free weights, machines, etc.) rather than individual machines. For specific equipment issues, provide a free-text field.
How do we handle negative feedback?
Treat complaints as opportunities. Respond quickly to low scores, especially around cleanliness or equipment issues. Consider following up personally with members who report problems - it shows you care and can turn detractors into promoters.