Stock Availability Feedback Form
When customers encounter out-of-stock products, it's a critical moment to capture their intent and reduce lost sales. This form measures frustration levels, gauges how urgently they need the product, and offers alternatives while capturing email addresses for restock notifications. The data helps inventory planners understand demand patterns and prioritize restocking decisions.
Try the Form
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export function inventoryFeedbackForm(form: FormTs) {
// Stock Availability / Out of Stock Feedback Form
// Demonstrates: EmojiRating, Slider, RadioButton, ThumbRating, Email, conditional notifications
// ============================================
// HEADER
// ============================================
form.addRow(row => {
row.addTextPanel('header', {
label: "We're Sorry - This Item is Out of Stock",
computedValue: () => 'Help us understand your needs so we can serve you better.',
customStyles: {
backgroundColor: '#dc2626',
color: 'white',
padding: '24px',
borderRadius: '12px',
textAlign: 'center'
}
});
});
// ============================================
// SECTION 1: Frustration Level
// ============================================
const frustrationSection = form.addSubform('frustrationSection', {
title: 'How Do You Feel?'
});
frustrationSection.addRow(row => {
row.addEmojiRating('frustrationLevel', {
label: 'How frustrated are you that this item is unavailable?',
preset: 'custom',
emojis: [
{ id: 'not-at-all', emoji: '😊', label: 'Not at all' },
{ id: 'slightly', emoji: '🙂', label: 'Slightly' },
{ id: 'moderately', emoji: '😐', label: 'Moderately' },
{ id: 'quite', emoji: '😕', label: 'Quite' },
{ id: 'extremely', emoji: '😤', label: 'Extremely' }
],
size: 'lg',
alignment: 'center'
});
});
frustrationSection.addRow(row => {
row.addRatingScale('urgency', {
label: 'How urgently do you need this product?',
preset: 'custom',
min: 1,
max: 5,
lowLabel: 'Not urgent at all',
highLabel: 'Need it immediately',
alignment: 'center'
});
});
// ============================================
// SECTION 2: Purchase Intent
// ============================================
const intentSection = form.addSubform('intentSection', {
title: 'Your Purchase Plans',
isVisible: () => frustrationSection.emojiRating('frustrationLevel')?.value() !== null
});
intentSection.addRow(row => {
row.addRadioButton('purchaseIntent', {
label: 'What will you do since this item is out of stock?',
options: [
{ id: 'wait', name: 'Wait for it to come back in stock' },
{ id: 'buy-elsewhere', name: 'Buy from a competitor' },
{ id: 'alternative', name: 'Buy a similar product from you' },
{ id: 'cancel', name: 'Cancel my purchase entirely' },
{ id: 'unsure', name: 'Not sure yet' }
],
orientation: 'vertical',
isRequired: true
});
});
// Conditional: Willing to wait
intentSection.addRow(row => {
row.addSlider('waitTime', {
label: 'How long are you willing to wait for restock? (days)',
min: 1,
max: 30,
step: 1,
showValue: true,
unit: 'days',
defaultValue: 7,
isVisible: () => intentSection.radioButton('purchaseIntent')?.value() === 'wait'
});
});
// Conditional: Alternative products
const alternativeSection = form.addSubform('alternativeSection', {
title: 'Alternative Products',
isVisible: () => intentSection.radioButton('purchaseIntent')?.value() === 'alternative',
customStyles: {
backgroundColor: '#f0fdf4',
padding: '16px',
borderRadius: '8px'
}
});
alternativeSection.addRow(row => {
row.addCheckboxList('acceptableAlternatives', {
label: 'Which alternatives would you consider? (Select all that apply)',
options: [
{ id: 'same-brand', name: 'Same brand, different model' },
{ id: 'same-price', name: 'Similar price range' },
{ id: 'different-color', name: 'Same product, different color' },
{ id: 'higher-end', name: 'Higher-end alternative' },
{ id: 'budget', name: 'More budget-friendly option' },
{ id: 'used', name: 'Used or refurbished' }
],
orientation: 'vertical'
});
});
// Conditional: Buy elsewhere feedback
const competitorSection = form.addSubform('competitorSection', {
title: 'Competitor Purchase',
isVisible: () => intentSection.radioButton('purchaseIntent')?.value() === 'buy-elsewhere',
customStyles: {
backgroundColor: '#fef3c7',
padding: '16px',
borderRadius: '8px',
borderLeft: '4px solid #f59e0b'
}
});
competitorSection.addRow(row => {
row.addTextPanel('competitorNote', {
computedValue: () => "We're sorry to lose your business. Your feedback helps us improve.",
customStyles: {
fontStyle: 'italic',
color: '#92400e',
marginBottom: '12px'
}
});
});
competitorSection.addRow(row => {
row.addRadioButton('competitorChoice', {
label: 'Where are you likely to purchase instead?',
options: [
{ id: 'amazon', name: 'Amazon' },
{ id: 'direct', name: 'Direct from manufacturer' },
{ id: 'local', name: 'Local retail store' },
{ id: 'other-online', name: 'Other online retailer' },
{ id: 'not-sure', name: 'Not sure yet' }
],
orientation: 'vertical'
});
});
// ============================================
// SECTION 3: Product Importance
// ============================================
const importanceSection = form.addSubform('importanceSection', {
title: 'Why This Product?',
isVisible: () => intentSection.radioButton('purchaseIntent')?.value() !== null
});
importanceSection.addRow(row => {
row.addSuggestionChips('productReasons', {
label: 'Why were you looking for this specific product?',
suggestions: [
{ id: 'best-price', name: 'Best price' },
{ id: 'brand', name: 'Preferred brand' },
{ id: 'features', name: 'Specific features' },
{ id: 'reviews', name: 'Great reviews' },
{ id: 'recommended', name: 'Was recommended' },
{ id: 'replacement', name: 'Replacing old one' },
{ id: 'gift', name: 'It\'s a gift' },
{ id: 'urgency', name: 'Need it now' }
],
max: 3,
alignment: 'left'
});
});
// ============================================
// SECTION 4: Notifications
// ============================================
const notificationSection = form.addSubform('notificationSection', {
title: 'Stay Updated',
isVisible: () => {
const intent = intentSection.radioButton('purchaseIntent')?.value();
return intent === 'wait' || intent === 'unsure';
}
});
notificationSection.addRow(row => {
row.addThumbRating('wantNotification', {
label: 'Would you like to be notified when this item is back in stock?',
showLabels: true,
upLabel: 'Yes, notify me',
downLabel: 'No thanks',
size: 'lg',
alignment: 'center'
});
});
notificationSection.addRow(row => {
row.addEmail('notificationEmail', {
label: 'Enter your email for back-in-stock notification',
placeholder: 'your@email.com',
isRequired: () => notificationSection.thumbRating('wantNotification')?.value() === 'up',
isVisible: () => notificationSection.thumbRating('wantNotification')?.value() === 'up'
});
});
notificationSection.addRow(row => {
row.addCheckbox('marketingConsent', {
label: 'Also send me news about similar products and special offers',
defaultValue: false,
isVisible: () => notificationSection.thumbRating('wantNotification')?.value() === 'up'
});
});
// ============================================
// SECTION 5: Overall Experience
// ============================================
const experienceSection = form.addSubform('experienceSection', {
title: 'Your Shopping Experience',
isVisible: () => intentSection.radioButton('purchaseIntent')?.value() !== null
});
experienceSection.addRow(row => {
row.addStarRating('websiteExperience', {
label: 'Despite the stockout, how would you rate your overall experience on our website?',
maxStars: 5,
size: 'lg',
alignment: 'center'
});
});
experienceSection.addRow(row => {
row.addMatrixQuestion('stockoutImpact', {
label: 'How does this stockout affect your view of us?',
rows: [
{ id: 'trust', label: 'Trust in our brand' },
{ id: 'return', label: 'Likelihood to shop here again' },
{ id: 'recommend', label: 'Likelihood to recommend us' }
],
columns: [
{ id: 'much-worse', label: 'Much Worse' },
{ id: 'worse', label: 'Slightly Worse' },
{ id: 'same', label: 'No Change' },
{ id: 'understand', label: 'I Understand' }
],
striped: true,
fullWidth: true
});
});
experienceSection.addSpacer();
experienceSection.addRow(row => {
row.addTextarea('additionalComments', {
label: 'Any other feedback about your experience today?',
placeholder: 'Share your thoughts...',
rows: 3,
autoExpand: true
});
});
// ============================================
// SECTION 6: Summary
// ============================================
const summarySection = form.addSubform('summarySection', {
title: 'Your Feedback Summary',
isVisible: () => {
const frustration = frustrationSection.emojiRating('frustrationLevel')?.value();
const intent = intentSection.radioButton('purchaseIntent')?.value();
return frustration !== null && intent !== null;
}
});
summarySection.addRow(row => {
row.addTextPanel('summaryContent', {
computedValue: () => {
const frustration = frustrationSection.emojiRating('frustrationLevel')?.value();
const urgency = frustrationSection.ratingScale('urgency')?.value();
const intent = intentSection.radioButton('purchaseIntent')?.value();
const waitTime = intentSection.slider('waitTime')?.value();
const notification = notificationSection.thumbRating('wantNotification')?.value();
const reasons = importanceSection.suggestionChips('productReasons')?.value() || [];
const frustrationLabels: Record<string, string> = {
'not-at-all': 'Not frustrated',
'slightly': 'Slightly frustrated',
'moderately': 'Moderately frustrated',
'quite': 'Quite frustrated',
'extremely': 'Extremely frustrated'
};
const intentLabels: Record<string, string> = {
'wait': 'Will wait for restock',
'buy-elsewhere': 'Buying from competitor',
'alternative': 'Looking at alternatives',
'cancel': 'Canceling purchase',
'unsure': 'Undecided'
};
let emoji = intent === 'wait' ? '⏳' : intent === 'buy-elsewhere' ? '🚪' : '🛒';
let summary = `${emoji} Stockout Feedback\n`;
summary += `${'═'.repeat(25)}\n\n`;
if (frustration) summary += `😤 Frustration: ${frustrationLabels[frustration] || frustration}\n`;
if (urgency) summary += `⚡ Urgency: ${urgency}/5\n`;
if (intent) summary += `🎯 Intent: ${intentLabels[intent] || intent}\n`;
if (intent === 'wait' && waitTime) summary += `⏰ Willing to wait: ${waitTime} days\n`;
if (notification === 'up') summary += `\n📧 Requested notification: Yes`;
if (reasons.length > 0) summary += `\n🏷️ Product reasons: ${reasons.join(', ')}`;
return summary;
},
customStyles: () => {
const intent = intentSection.radioButton('purchaseIntent')?.value();
const baseStyles = {
padding: '16px',
borderRadius: '8px',
whiteSpace: 'pre-wrap',
fontFamily: 'monospace',
fontSize: '14px'
};
if (intent === 'wait') {
return { ...baseStyles, backgroundColor: '#dbeafe', borderLeft: '4px solid #3b82f6' };
} else if (intent === 'buy-elsewhere' || intent === 'cancel') {
return { ...baseStyles, backgroundColor: '#fee2e2', borderLeft: '4px solid #ef4444' };
} else {
return { ...baseStyles, backgroundColor: '#fef3c7', borderLeft: '4px solid #f59e0b' };
}
}
});
});
// ============================================
// FORM CONFIGURATION
// ============================================
form.configureSubmitButton({
label: () => {
const notification = notificationSection.thumbRating('wantNotification')?.value();
return notification === 'up' ? 'Submit & Get Notified' : 'Submit Feedback';
},
isVisible: () => intentSection.radioButton('purchaseIntent')?.value() !== null
});
form.configureCompletionScreen({
type: 'text',
title: () => {
const notification = notificationSection.thumbRating('wantNotification')?.value();
return notification === 'up' ? "You're on the List!" : 'Thank You!';
},
message: () => {
const notification = notificationSection.thumbRating('wantNotification')?.value();
return notification === 'up'
? "We'll email you as soon as this item is back in stock. In the meantime, check out our similar products."
: 'Your feedback helps us manage inventory better. We appreciate your patience and understanding.';
}
});
}
Frequently Asked Questions
When should I show this form?
Display the form automatically when a customer clicks 'Add to Cart' or 'Notify Me' on an out-of-stock product page. You can also trigger it if they spend significant time on a sold-out product page.
How can I reduce the impact of stockouts?
Use the feedback data to improve demand forecasting. Track which products generate the most frustration and longest wait times. Consider pre-order options for high-demand items.
Should I offer alternatives in the form?
Yes, offering alternatives can save the sale and provide valuable data on substitution preferences. Customize the suggestions based on your product catalog and customer segments.
How do I use the wait time data?
The slider showing how long customers are willing to wait helps set restock priorities. If many customers will only wait 1-2 days, expedited restocking may be worthwhile for that SKU.
What should I do with collected email addresses?
Send targeted back-in-stock notifications as soon as inventory is available. Consider a tiered approach where customers willing to wait longest get notified first when stock is limited.