Product Review Form
This product review form captures detailed customer feedback that drives purchasing decisions. It features an overall star rating, category-specific ratings (quality, value, durability, fit), pros and cons quick-select chips, and space for detailed written reviews. The form adapts based on product type and includes recommendation tracking for social proof. Perfect for online stores, marketplaces, and product-based businesses.
Try the Form
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export function productReviewSurvey(form: FormTs) {
// Product Review Form - E-commerce Product Rating and Feedback
// Demonstrates: StarRating (multiple), SuggestionChips (pros/cons), MatrixQuestion, ThumbRating, conditional sections, dynamic styling
// ============================================
// HEADER
// ============================================
form.addRow(row => {
row.addTextPanel('header', {
label: 'Write a Product Review',
computedValue: () => 'Share your experience to help other shoppers make informed decisions.',
customStyles: {
backgroundColor: '#f97316',
color: 'white',
padding: '24px',
borderRadius: '12px',
textAlign: 'center'
}
});
});
// ============================================
// SECTION 1: Overall Rating
// ============================================
const overallSection = form.addSubform('overallSection', {
title: 'Overall Rating',
customStyles: () => {
const rating = overallSection.starRating('overallRating')?.value() || 0;
if (rating >= 4) return { backgroundColor: '#d1fae5', padding: '16px', borderRadius: '8px' };
if (rating >= 3) return { backgroundColor: '#fef3c7', padding: '16px', borderRadius: '8px' };
if (rating >= 1) return { backgroundColor: '#fee2e2', padding: '16px', borderRadius: '8px' };
return { backgroundColor: '#f8fafc', padding: '16px', borderRadius: '8px' };
}
});
overallSection.addRow(row => {
row.addStarRating('overallRating', {
label: 'How would you rate this product overall?',
maxStars: 5,
size: 'xl',
alignment: 'center',
showConfettiOnMax: true
});
});
// Dynamic message based on rating
overallSection.addRow(row => {
row.addTextPanel('ratingMessage', {
computedValue: () => {
const rating = overallSection.starRating('overallRating')?.value();
switch (rating) {
case 5: return '🎉 Excellent! We\'re thrilled you love it!';
case 4: return '👍 Great! Thanks for the positive feedback!';
case 3: return '😐 Thanks for your honest feedback.';
case 2: return '😕 We\'re sorry it didn\'t meet expectations.';
case 1: return '😞 We\'re sorry to hear that. Please tell us more.';
default: return '';
}
},
customStyles: {
textAlign: 'center',
fontStyle: 'italic',
marginTop: '8px'
},
isVisible: () => overallSection.starRating('overallRating')?.value() !== null
});
});
// ============================================
// SECTION 2: Category Ratings
// ============================================
const categorySection = form.addSubform('categorySection', {
title: 'Rate Specific Aspects',
isVisible: () => overallSection.starRating('overallRating')?.value() !== null
});
categorySection.addRow(row => {
row.addStarRating('qualityRating', {
label: 'Quality',
maxStars: 5,
size: 'md',
alignment: 'center'
}, '1fr');
row.addStarRating('valueRating', {
label: 'Value for Money',
maxStars: 5,
size: 'md',
alignment: 'center'
}, '1fr');
});
categorySection.addRow(row => {
row.addStarRating('durabilityRating', {
label: 'Durability',
maxStars: 5,
size: 'md',
alignment: 'center'
}, '1fr');
row.addStarRating('appearanceRating', {
label: 'Appearance',
maxStars: 5,
size: 'md',
alignment: 'center'
}, '1fr');
});
// ============================================
// SECTION 3: Fit & Size (conditional for applicable products)
// ============================================
const fitSection = form.addSubform('fitSection', {
title: 'Fit & Sizing',
isVisible: () => overallSection.starRating('overallRating')?.value() !== null
});
fitSection.addRow(row => {
row.addRadioButton('productHasFit', {
label: 'Does this product have fit/sizing aspects?',
options: [
{ id: 'yes', name: 'Yes (clothing, shoes, etc.)' },
{ id: 'no', name: 'No (electronics, home goods, etc.)' }
],
orientation: 'horizontal'
});
});
fitSection.addRow(row => {
row.addRatingScale('fitScale', {
preset: 'custom',
min: 1,
max: 5,
label: 'How does the sizing run?',
lowLabel: 'Runs Small',
highLabel: 'Runs Large',
alignment: 'center',
isVisible: () => fitSection.radioButton('productHasFit')?.value() === 'yes'
});
});
fitSection.addRow(row => {
row.addRadioButton('fitAccuracy', {
label: 'Did the product fit as expected based on the size guide?',
options: [
{ id: 'yes', name: 'Yes, perfect fit' },
{ id: 'close', name: 'Close, minor adjustments needed' },
{ id: 'no', name: 'No, sizing was off' }
],
orientation: 'horizontal',
isVisible: () => fitSection.radioButton('productHasFit')?.value() === 'yes'
});
});
// ============================================
// SECTION 4: Pros & Cons
// ============================================
const prosConsSection = form.addSubform('prosConsSection', {
title: 'What Did You Like & Dislike?',
isVisible: () => overallSection.starRating('overallRating')?.value() !== null
});
prosConsSection.addRow(row => {
row.addSuggestionChips('pros', {
label: 'Pros - What did you like? (Select up to 5)',
suggestions: [
{ id: 'quality', name: 'Great quality' },
{ id: 'value', name: 'Good value' },
{ id: 'looks', name: 'Looks great' },
{ id: 'comfortable', name: 'Comfortable' },
{ id: 'durable', name: 'Durable' },
{ id: 'easy-use', name: 'Easy to use' },
{ id: 'fast-shipping', name: 'Fast shipping' },
{ id: 'good-packaging', name: 'Nice packaging' },
{ id: 'as-described', name: 'As described' },
{ id: 'exceeded', name: 'Exceeded expectations' }
],
max: 5,
alignment: 'left'
});
});
prosConsSection.addSpacer({ height: '16px' });
prosConsSection.addRow(row => {
row.addSuggestionChips('cons', {
label: 'Cons - What could be improved? (Select up to 5)',
suggestions: [
{ id: 'quality', name: 'Quality issues' },
{ id: 'pricey', name: 'Overpriced' },
{ id: 'looks-diff', name: 'Looks different than photos' },
{ id: 'uncomfortable', name: 'Uncomfortable' },
{ id: 'fragile', name: 'Fragile' },
{ id: 'complicated', name: 'Complicated to use' },
{ id: 'slow-shipping', name: 'Slow shipping' },
{ id: 'poor-packaging', name: 'Poor packaging' },
{ id: 'not-as-described', name: 'Not as described' },
{ id: 'none', name: 'No complaints' }
],
max: 5,
alignment: 'left'
});
});
// ============================================
// SECTION 5: Written Review
// ============================================
const reviewSection = form.addSubform('reviewSection', {
title: 'Write Your Review',
isVisible: () => overallSection.starRating('overallRating')?.value() !== null
});
reviewSection.addRow(row => {
row.addTextbox('reviewTitle', {
label: 'Review Title',
placeholder: 'Summarize your experience in a few words...',
maxLength: 100,
isRequired: true
});
});
reviewSection.addSpacer();
reviewSection.addRow(row => {
row.addTextarea('reviewBody', {
label: 'Detailed Review',
placeholder: 'Share details about your experience with this product. What did you use it for? How did it perform? Would you buy it again?',
rows: 4,
autoExpand: true,
maxLength: 2000
});
});
// ============================================
// SECTION 6: Recommendation
// ============================================
const recommendSection = form.addSubform('recommendSection', {
title: 'Would You Recommend?',
isVisible: () => overallSection.starRating('overallRating')?.value() !== null,
customStyles: () => {
const recommend = recommendSection.thumbRating('wouldRecommend')?.value();
if (recommend === 'up') return { backgroundColor: '#d1fae5', padding: '16px', borderRadius: '8px' };
if (recommend === 'down') return { backgroundColor: '#fee2e2', padding: '16px', borderRadius: '8px' };
return { padding: '16px', borderRadius: '8px', border: '1px dashed #e2e8f0' };
}
});
recommendSection.addRow(row => {
row.addThumbRating('wouldRecommend', {
label: 'Would you recommend this product to a friend?',
showLabels: true,
upLabel: 'Yes, I recommend it',
downLabel: 'No, I wouldn\'t recommend',
size: 'lg',
alignment: 'center'
});
});
recommendSection.addRow(row => {
row.addThumbRating('wouldBuyAgain', {
label: 'Would you purchase this product again?',
showLabels: true,
upLabel: 'Yes',
downLabel: 'No',
alignment: 'center',
isVisible: () => recommendSection.thumbRating('wouldRecommend')?.value() !== null
});
});
// ============================================
// SECTION 7: Purchase Context
// ============================================
const contextSection = form.addSubform('contextSection', {
title: 'About Your Purchase',
isVisible: () => overallSection.starRating('overallRating')?.value() !== null
});
contextSection.addRow(row => {
row.addDropdown('purchasePurpose', {
label: 'Why did you buy this product?',
options: [
{ id: 'myself', name: 'For myself' },
{ id: 'gift', name: 'As a gift' },
{ id: 'work', name: 'For work/business' },
{ id: 'replace', name: 'To replace an old one' },
{ id: 'try', name: 'To try something new' }
],
placeholder: 'Select'
}, '1fr');
row.addDropdown('howLongUsed', {
label: 'How long have you been using it?',
options: [
{ id: 'just-received', name: 'Just received it' },
{ id: 'few-days', name: 'A few days' },
{ id: 'week', name: 'About a week' },
{ id: 'few-weeks', name: 'A few weeks' },
{ id: 'month-plus', name: 'Over a month' }
],
placeholder: 'Select'
}, '1fr');
});
// ============================================
// SECTION 8: Reviewer Info (optional)
// ============================================
const reviewerSection = form.addSubform('reviewerSection', {
title: 'About You (Optional)',
isVisible: () => overallSection.starRating('overallRating')?.value() !== null
});
reviewerSection.addRow(row => {
row.addTextbox('reviewerName', {
label: 'Display Name',
placeholder: 'How should we display your name?'
}, '1fr');
row.addTextbox('reviewerLocation', {
label: 'Location',
placeholder: 'City, State/Country'
}, '1fr');
});
reviewerSection.addRow(row => {
row.addCheckbox('verifiedPurchaser', {
label: 'I confirm this is a genuine review of a product I purchased'
});
});
// ============================================
// SECTION 9: Summary
// ============================================
const summarySection = form.addSubform('summarySection', {
title: 'Review Summary',
isVisible: () => {
const title = reviewSection.textbox('reviewTitle')?.value();
return title !== null && title !== undefined && title.length > 0;
}
});
summarySection.addRow(row => {
row.addTextPanel('summaryContent', {
computedValue: () => {
const overall = overallSection.starRating('overallRating')?.value();
const quality = categorySection.starRating('qualityRating')?.value();
const value = categorySection.starRating('valueRating')?.value();
const title = reviewSection.textbox('reviewTitle')?.value();
const recommend = recommendSection.thumbRating('wouldRecommend')?.value();
const pros = prosConsSection.suggestionChips('pros')?.value() || [];
const cons = prosConsSection.suggestionChips('cons')?.value() || [];
if (!overall || !title) return '';
let summary = `PRODUCT REVIEW\n`;
summary += `${'═'.repeat(26)}\n\n`;
summary += `"${title}"\n\n`;
summary += `Overall: ${'★'.repeat(overall)}${'☆'.repeat(5 - overall)} (${overall}/5)\n`;
if (quality) {
summary += `Quality: ${'★'.repeat(quality)}${'☆'.repeat(5 - quality)}\n`;
}
if (value) {
summary += `Value: ${'★'.repeat(value)}${'☆'.repeat(5 - value)}\n`;
}
summary += `\n`;
if (pros.length > 0) {
summary += `✓ Pros: ${pros.length} selected\n`;
}
if (cons.length > 0 && !cons.includes('none')) {
summary += `✗ Cons: ${cons.length} selected\n`;
}
if (recommend) {
summary += `\nRecommends: ${recommend === 'up' ? 'Yes 👍' : 'No 👎'}`;
}
return summary;
},
customStyles: () => {
const overall = overallSection.starRating('overallRating')?.value() || 0;
const baseStyles = {
padding: '16px',
borderRadius: '8px',
whiteSpace: 'pre-wrap',
fontFamily: 'monospace',
fontSize: '13px'
};
if (overall >= 4) {
return { ...baseStyles, backgroundColor: '#d1fae5', borderLeft: '4px solid #10b981' };
} else if (overall >= 3) {
return { ...baseStyles, backgroundColor: '#fef3c7', borderLeft: '4px solid #f59e0b' };
}
return { ...baseStyles, backgroundColor: '#fee2e2', borderLeft: '4px solid #ef4444' };
}
});
});
// ============================================
// FORM CONFIGURATION
// ============================================
form.configureSubmitButton({
label: 'Submit Review',
isVisible: () => {
const rating = overallSection.starRating('overallRating')?.value();
const title = reviewSection.textbox('reviewTitle')?.value();
return rating !== null && title !== null && title !== undefined && title.length > 0;
}
});
form.configureCompletionScreen({
type: 'text',
title: 'Thank You for Your Review!',
message: 'Your feedback helps other shoppers make better decisions and helps us improve our products. Your review will be published after a quick review.'
});
}
Frequently Asked Questions
When should I send product review requests?
Best practice is 7-14 days after delivery, giving customers enough time to use the product. For consumables, consider sending after expected usage period. For apparel, 3-7 days is often sufficient to assess fit and quality.
How can I increase review completion rates?
Keep forms short, offer incentives (discounts on next purchase), time reminders appropriately, make the process mobile-friendly, and let customers know their feedback matters. Pre-populating product info reduces friction.
Should reviews be moderated before publishing?
While automated spam filtering is recommended, authentic negative reviews build trust. Consider moderation for profanity or irrelevant content only. Responding to negative reviews publicly shows good customer service.
How do pros/cons chips improve reviews?
Structured pros/cons make it easier for reviewers to articulate feedback and for shoppers to scan reviews quickly. They also enable filtering reviews by specific features and aggregate analysis of common praises/concerns.
Can I customize rating categories for my products?
Yes, you can modify rating categories to match your product type. Electronics might use 'Performance' and 'Battery Life', while clothing might use 'Fit' and 'Comfort'. Keep categories relevant and limited to 4-6 for optimal completion.
How should I handle size/fit feedback?
The form includes fit-specific questions that appear for applicable products. Aggregate this data to provide 'runs small/large' guidance on product pages, helping future customers choose the right size.