Legal Services Rating Form
Legal services require trust, expertise, and clear communication. This comprehensive feedback form helps law firms measure client satisfaction across key dimensions: attorney expertise and knowledge, communication quality and responsiveness, case handling effectiveness, billing transparency, and overall value perception. The conditional logic adapts questions based on case type and outcome.
Try the Form
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export function legalServicesFeedbackSurvey(form: FormTs) {
// Legal Services Feedback Form - Professional attorney/law firm rating
// Demonstrates: MatrixQuestion, StarRating, RatingScale (NPS), Slider, Dropdown, dynamic styling
// ============================================
// HEADER
// ============================================
form.addRow(row => {
row.addTextPanel('header', {
label: 'Legal Services Feedback',
computedValue: () => 'Your feedback helps us maintain the highest standards of legal service. All responses are confidential.',
customStyles: {
backgroundColor: '#1e3a5f',
color: 'white',
padding: '24px',
borderRadius: '12px',
textAlign: 'center'
}
});
});
// ============================================
// SECTION 1: Case Information
// ============================================
const caseSection = form.addSubform('caseSection', {
title: 'About Your Case'
});
caseSection.addRow(row => {
row.addDropdown('practiceArea', {
label: 'Practice Area',
options: [
{ id: 'corporate', name: 'Corporate & Business Law' },
{ id: 'litigation', name: 'Litigation & Disputes' },
{ id: 'real-estate', name: 'Real Estate' },
{ id: 'family', name: 'Family Law' },
{ id: 'estate', name: 'Estate Planning & Probate' },
{ id: 'employment', name: 'Employment Law' },
{ id: 'ip', name: 'Intellectual Property' },
{ id: 'criminal', name: 'Criminal Defense' },
{ id: 'immigration', name: 'Immigration' },
{ id: 'tax', name: 'Tax Law' },
{ id: 'other', name: 'Other' }
],
isRequired: true,
placeholder: 'Select practice area...'
}, '1fr');
row.addRadioButton('caseOutcome', {
label: 'Case Outcome',
options: [
{ id: 'favorable', name: 'Favorable' },
{ id: 'mixed', name: 'Mixed' },
{ id: 'unfavorable', name: 'Unfavorable' },
{ id: 'ongoing', name: 'Still ongoing' }
],
orientation: 'vertical',
isRequired: true
}, '1fr');
});
// ============================================
// SECTION 2: Attorney Expertise
// ============================================
const expertiseSection = form.addSubform('expertiseSection', {
title: 'Attorney Expertise',
customStyles: () => {
const matrix = expertiseSection.matrixQuestion('expertiseMatrix')?.value();
if (!matrix) return { backgroundColor: '#f8fafc', padding: '16px', borderRadius: '8px' };
const values = Object.values(matrix) as string[];
const avgScore = values.reduce((acc, val) => {
const scoreMap: Record<string, number> = { 'excellent': 5, 'good': 4, 'adequate': 3, 'poor': 2, 'very-poor': 1 };
return acc + (scoreMap[val] || 0);
}, 0) / (values.length || 1);
if (avgScore >= 4) return { backgroundColor: '#d1fae5', padding: '16px', borderRadius: '8px' };
if (avgScore <= 2.5) return { backgroundColor: '#fee2e2', padding: '16px', borderRadius: '8px' };
return { backgroundColor: '#fef3c7', padding: '16px', borderRadius: '8px' };
}
});
expertiseSection.addRow(row => {
row.addMatrixQuestion('expertiseMatrix', {
label: 'Please rate your attorney on the following:',
rows: [
{ id: 'knowledge', label: 'Legal knowledge & expertise', isRequired: true },
{ id: 'strategy', label: 'Case strategy & advice', isRequired: true },
{ id: 'preparation', label: 'Preparation & attention to detail', isRequired: true },
{ id: 'courtroom', label: 'Courtroom/negotiation skills', isRequired: false },
{ id: 'outcomes', label: 'Ability to achieve results', isRequired: true }
],
columns: [
{ id: 'excellent', label: 'Excellent' },
{ id: 'good', label: 'Good' },
{ id: 'adequate', label: 'Adequate' },
{ id: 'poor', label: 'Poor' },
{ id: 'very-poor', label: 'Very Poor' }
],
striped: true,
fullWidth: true
});
});
// ============================================
// SECTION 3: Communication Quality
// ============================================
const communicationSection = form.addSubform('communicationSection', {
title: 'Communication & Responsiveness'
});
communicationSection.addRow(row => {
row.addStarRating('communicationRating', {
label: 'How would you rate overall communication quality?',
maxStars: 5,
size: 'lg',
alignment: 'center'
});
});
communicationSection.addSpacer({ height: '16px' });
communicationSection.addRow(row => {
row.addMatrixQuestion('communicationMatrix', {
label: 'Rate specific communication aspects:',
rows: [
{ id: 'responsiveness', label: 'Response time to calls/emails', isRequired: true },
{ id: 'clarity', label: 'Clarity of legal explanations', isRequired: true },
{ id: 'updates', label: 'Proactive case updates', isRequired: true },
{ id: 'availability', label: 'Availability for meetings', isRequired: false }
],
columns: [
{ id: 'excellent', label: 'Excellent' },
{ id: 'good', label: 'Good' },
{ id: 'adequate', label: 'Adequate' },
{ id: 'poor', label: 'Poor' }
],
striped: true,
fullWidth: true,
isVisible: () => (communicationSection.starRating('communicationRating')?.value() ?? 0) > 0
});
});
// ============================================
// SECTION 4: Billing & Value
// ============================================
const billingSection = form.addSubform('billingSection', {
title: 'Billing & Value',
isVisible: () => caseSection.radioButton('caseOutcome')?.value() !== null
});
billingSection.addRow(row => {
row.addSlider('valueForMoney', {
label: 'How would you rate the value for money?',
min: 1,
max: 10,
step: 1,
showValue: true,
defaultValue: 5
}, '1fr');
row.addThumbRating('billingTransparency', {
label: 'Was billing transparent and predictable?',
showLabels: true,
upLabel: 'Yes',
downLabel: 'No',
size: 'lg',
alignment: 'center'
}, '1fr');
});
billingSection.addSpacer({ height: '16px' });
billingSection.addRow(row => {
row.addRadioButton('billingFormat', {
label: 'Which billing format did you use?',
options: [
{ id: 'hourly', name: 'Hourly billing' },
{ id: 'flat-fee', name: 'Flat fee' },
{ id: 'contingency', name: 'Contingency' },
{ id: 'retainer', name: 'Retainer' },
{ id: 'mixed', name: 'Mixed/Other' }
],
orientation: 'horizontal'
});
});
// Billing concerns follow-up
billingSection.addSpacer();
billingSection.addRow(row => {
row.addTextarea('billingConcerns', {
label: () => {
const transparency = billingSection.thumbRating('billingTransparency')?.value();
if (transparency === 'down') return "What billing issues did you experience?";
return 'Any comments on billing?';
},
placeholder: 'Share any billing feedback...',
rows: 2,
isVisible: () => {
const value = billingSection.slider('valueForMoney')?.value();
const transparency = billingSection.thumbRating('billingTransparency')?.value();
return (value !== null && value !== undefined && value < 6) || transparency === 'down';
}
});
});
// ============================================
// SECTION 5: Overall Satisfaction & NPS
// ============================================
const satisfactionSection = form.addSubform('satisfactionSection', {
title: 'Overall Satisfaction',
customStyles: () => {
const npsScore = satisfactionSection.ratingScale('npsScore')?.value();
const category = satisfactionSection.ratingScale('npsScore')?.npsCategory();
if (category === 'promoter') return { backgroundColor: '#d1fae5', padding: '16px', borderRadius: '8px' };
if (category === 'detractor') return { backgroundColor: '#fee2e2', padding: '16px', borderRadius: '8px' };
if (category === 'passive') return { backgroundColor: '#fef3c7', padding: '16px', borderRadius: '8px' };
return { backgroundColor: '#f0f9ff', padding: '16px', borderRadius: '8px' };
}
});
satisfactionSection.addRow(row => {
row.addRatingScale('npsScore', {
preset: 'nps',
label: 'How likely are you to recommend our firm to others needing legal services?',
showCategoryLabel: true,
showSegmentColors: true,
showConfettiOnPromoter: true,
isRequired: true
});
});
satisfactionSection.addSpacer({ height: '20px' });
satisfactionSection.addRow(row => {
row.addEmojiRating('overallFeeling', {
label: 'How do you feel about your experience with our firm?',
preset: 'satisfaction',
size: 'lg',
showLabels: true,
alignment: 'center'
});
});
// ============================================
// SECTION 6: Detailed Feedback
// ============================================
const feedbackSection = form.addSubform('feedbackSection', {
title: 'Additional Feedback',
isVisible: () => satisfactionSection.ratingScale('npsScore')?.value() !== null
});
feedbackSection.addRow(row => {
row.addTextarea('npsReason', {
label: () => {
const category = satisfactionSection.ratingScale('npsScore')?.npsCategory();
switch (category) {
case 'promoter': return "Thank you! What made your experience exceptional?";
case 'passive': return "What could we have done to earn a higher rating?";
case 'detractor': return "We're sorry to hear that. What went wrong?";
default: return 'Please share your thoughts';
}
},
placeholder: 'Your detailed feedback helps us improve...',
rows: 3,
autoExpand: true
});
});
feedbackSection.addSpacer();
feedbackSection.addRow(row => {
row.addCheckbox('canUseAsTestimonial', {
label: 'You may use my feedback as a testimonial (with approval)',
isVisible: () => satisfactionSection.ratingScale('npsScore')?.npsCategory() === 'promoter'
});
});
// ============================================
// SECTION 7: Summary
// ============================================
const summarySection = form.addSubform('summarySection', {
title: 'Feedback Summary',
isVisible: () => {
const nps = satisfactionSection.ratingScale('npsScore')?.value();
const practiceArea = caseSection.dropdown('practiceArea')?.value();
return nps !== null && practiceArea !== null;
}
});
summarySection.addRow(row => {
row.addTextPanel('summary', {
computedValue: () => {
const practiceArea = caseSection.dropdown('practiceArea')?.value();
const outcome = caseSection.radioButton('caseOutcome')?.value();
const commRating = communicationSection.starRating('communicationRating')?.value();
const nps = satisfactionSection.ratingScale('npsScore')?.value();
const category = satisfactionSection.ratingScale('npsScore')?.npsCategory();
const value = billingSection.slider('valueForMoney')?.value();
const feeling = satisfactionSection.emojiRating('overallFeeling')?.value();
if (!practiceArea || nps === null || nps === undefined) return '';
const practiceLabels: Record<string, string> = {
'corporate': 'Corporate & Business',
'litigation': 'Litigation',
'real-estate': 'Real Estate',
'family': 'Family Law',
'estate': 'Estate Planning',
'employment': 'Employment',
'ip': 'Intellectual Property',
'criminal': 'Criminal Defense',
'immigration': 'Immigration',
'tax': 'Tax Law',
'other': 'Other'
};
const outcomeLabels: Record<string, string> = {
'favorable': 'Favorable',
'mixed': 'Mixed',
'unfavorable': 'Unfavorable',
'ongoing': 'Ongoing'
};
const feelingLabels: Record<string, string> = {
'very-bad': 'Very Dissatisfied',
'bad': 'Dissatisfied',
'neutral': 'Neutral',
'good': 'Satisfied',
'excellent': 'Very Satisfied'
};
let emoji = '⚖️';
if (category === 'promoter') emoji = '🏆';
else if (category === 'detractor') emoji = '⚠️';
let summary = `${emoji} Legal Services Feedback\n`;
summary += `${'═'.repeat(30)}\n\n`;
summary += `Practice Area: ${practiceLabels[practiceArea] || practiceArea}\n`;
if (outcome) summary += `Case Outcome: ${outcomeLabels[outcome] || outcome}\n`;
summary += `\n`;
if (commRating) summary += `Communication: ${'★'.repeat(commRating)}${'☆'.repeat(5 - commRating)}\n`;
if (value) summary += `Value for Money: ${value}/10\n`;
summary += `NPS Score: ${nps}/10 (${category?.charAt(0).toUpperCase()}${category?.slice(1)})\n`;
if (feeling) summary += `Overall Feeling: ${feelingLabels[feeling] || feeling}`;
return summary;
},
customStyles: () => {
const category = satisfactionSection.ratingScale('npsScore')?.npsCategory();
const baseStyles = {
padding: '16px',
borderRadius: '8px',
whiteSpace: 'pre-wrap',
fontFamily: 'monospace',
fontSize: '14px'
};
if (category === 'promoter') {
return { ...baseStyles, backgroundColor: '#d1fae5', borderLeft: '4px solid #10b981' };
} else if (category === 'detractor') {
return { ...baseStyles, backgroundColor: '#fee2e2', borderLeft: '4px solid #ef4444' };
}
return { ...baseStyles, backgroundColor: '#fef3c7', borderLeft: '4px solid #f59e0b' };
}
});
});
// ============================================
// FORM CONFIGURATION
// ============================================
form.configureSubmitButton({
label: 'Submit Feedback',
isVisible: () => satisfactionSection.ratingScale('npsScore')?.value() !== null
});
form.configureCompletionScreen({
type: 'text',
title: 'Thank You for Your Feedback',
message: 'Your insights help us maintain the highest standards of legal service. We appreciate your time and trust in our firm.'
});
}
Frequently Asked Questions
When should I send legal services feedback surveys?
Best timing is within 1-2 weeks of case resolution. For longer cases, consider milestone surveys at key points. Avoid sending during active litigation or sensitive periods.
How do I handle negative feedback about billing?
Billing concerns are common in legal services. Use this feedback to improve transparency, provide clearer estimates, and consider alternative fee arrangements. Follow up personally on significant billing complaints.
Should feedback include case outcome?
Yes, but interpret carefully. Client satisfaction often correlates with outcome regardless of legal quality. Focus on process measures (communication, responsiveness) as more actionable metrics.
How do I benchmark legal services NPS?
Legal services typically see NPS scores of 30-50. Scores above 50 indicate strong client relationships. Compare scores across practice areas and individual attorneys for insights.
Can this form be used for corporate clients?
Yes, the form works for both individual and corporate clients. For corporate clients, consider sending to the primary contact and the general counsel separately for different perspectives.