Library Services Feedback Form
Libraries serve diverse needs from research to recreation. This comprehensive feedback form helps libraries understand patron satisfaction across all touchpoints: collection quality, staff assistance, physical spaces, technology resources, and digital services. Whether you run an academic library, public library, or corporate information center, this template captures actionable insights for continuous improvement.
Try the Form
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export function libraryFeedbackSurvey(form: FormTs) {
// Library Services Feedback Form
// Demonstrates: MatrixQuestion, StarRating x4, ThumbRating, CheckboxList, RadioButton, Slider, EmojiRating
// Advanced: Conditional visibility, Dynamic labels, Multi-dimensional assessment, Service evaluation
// ============================================
// HEADER
// ============================================
form.addRow(row => {
row.addTextPanel('header', {
label: 'Library Feedback',
computedValue: () => 'Help us improve your library experience. Your feedback shapes our services.',
customStyles: {
backgroundColor: '#7c2d12',
color: 'white',
padding: '24px',
borderRadius: '12px',
textAlign: 'center'
}
});
});
// ============================================
// SECTION 1: Visit Information
// ============================================
const visitSection = form.addSubform('visitSection', {
title: 'About Your Visit'
});
visitSection.addRow(row => {
row.addRadioButton('visitFrequency', {
label: 'How often do you visit the library?',
options: [
{ id: 'first', name: 'This is my first visit' },
{ id: 'rarely', name: 'A few times a year' },
{ id: 'monthly', name: 'A few times a month' },
{ id: 'weekly', name: 'Weekly' },
{ id: 'daily', name: 'Almost daily' }
],
orientation: 'vertical'
}, '1fr');
row.addRadioButton('userType', {
label: 'What best describes you?',
options: [
{ id: 'student', name: 'Student' },
{ id: 'faculty', name: 'Faculty/Staff' },
{ id: 'researcher', name: 'Researcher' },
{ id: 'community', name: 'Community member' },
{ id: 'other', name: 'Other' }
],
orientation: 'vertical'
}, '1fr');
});
visitSection.addSpacer({ height: '16px' });
visitSection.addRow(row => {
row.addCheckboxList('visitPurpose', {
label: 'What brought you to the library today? (Select all that apply)',
options: [
{ id: 'study', name: 'Study/homework' },
{ id: 'research', name: 'Research' },
{ id: 'borrow', name: 'Borrow materials' },
{ id: 'return', name: 'Return materials' },
{ id: 'computer', name: 'Use computers' },
{ id: 'wifi', name: 'Use WiFi' },
{ id: 'printing', name: 'Printing/copying' },
{ id: 'meeting', name: 'Group meeting' },
{ id: 'events', name: 'Attend event/workshop' },
{ id: 'quiet', name: 'Quiet space' },
{ id: 'browse', name: 'Browse collection' },
{ id: 'help', name: 'Get help from staff' }
],
orientation: 'vertical'
});
});
// ============================================
// SECTION 2: Resources & Collections
// ============================================
const resourcesSection = form.addSubform('resourcesSection', {
title: 'Resources & Collections',
customStyles: { backgroundColor: '#fef3c7', padding: '20px', borderRadius: '10px' }
});
resourcesSection.addRow(row => {
row.addThumbRating('foundWhatNeeded', {
label: 'Did you find what you were looking for today?',
showLabels: true,
upLabel: 'Yes',
downLabel: 'No',
size: 'lg',
alignment: 'center'
});
});
resourcesSection.addRow(row => {
row.addTextarea('notFoundDetails', {
label: 'What were you unable to find?',
placeholder: 'Please describe what you were looking for...',
rows: 2,
autoExpand: true,
isVisible: () => resourcesSection.thumbRating('foundWhatNeeded')?.value() === 'down'
});
});
resourcesSection.addSpacer({ height: '16px' });
resourcesSection.addRow(row => {
row.addStarRating('bookCollection', {
label: 'Print Book Collection',
tooltip: 'Quality, variety, and currency of books',
maxStars: 5,
size: 'lg',
showCounter: true,
alignment: 'left'
}, '1fr');
row.addStarRating('digitalResources', {
label: 'Digital Resources',
tooltip: 'Databases, e-books, e-journals',
maxStars: 5,
size: 'lg',
showCounter: true,
alignment: 'left'
}, '1fr');
});
resourcesSection.addRow(row => {
row.addStarRating('periodicals', {
label: 'Journals & Magazines',
tooltip: 'Academic journals and periodicals',
maxStars: 5,
size: 'lg',
showCounter: true,
alignment: 'left'
}, '1fr');
row.addStarRating('multimedia', {
label: 'Multimedia & Media',
tooltip: 'DVDs, audio, streaming resources',
maxStars: 5,
size: 'lg',
showCounter: true,
alignment: 'left'
}, '1fr');
});
// ============================================
// SECTION 3: Staff & Service
// ============================================
const staffSection = form.addSubform('staffSection', {
title: 'Staff & Service'
});
staffSection.addRow(row => {
row.addRadioButton('interactedWithStaff', {
label: 'Did you interact with library staff today?',
options: [
{ id: 'yes', name: 'Yes' },
{ id: 'no', name: 'No' }
],
orientation: 'horizontal'
});
});
// Staff rating section - only visible if interacted with staff
const staffRatingSection = staffSection.addSubform('staffRating', {
isVisible: () => staffSection.radioButton('interactedWithStaff')?.value() === 'yes',
customStyles: { backgroundColor: '#f0fdf4', padding: '16px', borderRadius: '8px', marginTop: '16px' }
});
staffRatingSection.addRow(row => {
row.addStarRating('staffHelpfulness', {
label: 'Helpfulness',
tooltip: 'Willingness to assist',
maxStars: 5,
size: 'lg',
showCounter: true,
alignment: 'left'
}, '1fr');
row.addStarRating('staffKnowledge', {
label: 'Knowledge',
tooltip: 'Ability to answer questions',
maxStars: 5,
size: 'lg',
showCounter: true,
alignment: 'left'
}, '1fr');
});
staffRatingSection.addRow(row => {
row.addStarRating('staffFriendliness', {
label: 'Friendliness',
tooltip: 'Approachability and courtesy',
maxStars: 5,
size: 'lg',
showCounter: true,
alignment: 'left'
}, '1fr');
row.addStarRating('staffAvailability', {
label: 'Availability',
tooltip: 'Easy to find when needed',
maxStars: 5,
size: 'lg',
showCounter: true,
alignment: 'left'
}, '1fr');
});
// ============================================
// SECTION 4: Facilities & Environment
// ============================================
const facilitiesSection = form.addSubform('facilitiesSection', {
title: 'Facilities & Environment'
});
facilitiesSection.addRow(row => {
row.addMatrixQuestion('facilitiesMatrix', {
label: 'Rate the following aspects of our facilities:',
rows: [
{ id: 'quietAreas', label: 'Quiet study areas', description: 'Individual study spaces' },
{ id: 'groupSpaces', label: 'Group study rooms', description: 'Collaborative spaces' },
{ id: 'seating', label: 'Seating comfort', description: 'Chairs, desks, couches' },
{ id: 'cleanliness', label: 'Cleanliness', description: 'Overall tidiness' },
{ id: 'lighting', label: 'Lighting', description: 'Adequate lighting levels' },
{ id: 'temperature', label: 'Temperature', description: 'Heating/cooling comfort' },
{ id: 'noise', label: 'Noise levels', description: 'Appropriate quiet' },
{ id: 'outlets', label: 'Power outlets', description: 'Availability for devices' }
],
columns: [
{ id: 'poor', label: 'Poor' },
{ id: 'fair', label: 'Fair' },
{ id: 'good', label: 'Good' },
{ id: 'excellent', label: 'Excellent' },
{ id: 'na', label: 'N/A' }
],
selectionMode: 'single',
striped: true,
fullWidth: true
});
});
// ============================================
// SECTION 5: Technology & Digital Services
// ============================================
const techSection = form.addSubform('techSection', {
title: 'Technology & Digital Services',
customStyles: { backgroundColor: '#f8fafc', padding: '20px', borderRadius: '10px' }
});
techSection.addRow(row => {
row.addCheckboxList('techUsed', {
label: 'Which technology services did you use? (Select all that apply)',
options: [
{ id: 'wifi', name: 'WiFi' },
{ id: 'computers', name: 'Library computers' },
{ id: 'printing', name: 'Printing/scanning' },
{ id: 'catalog', name: 'Online catalog' },
{ id: 'databases', name: 'Research databases' },
{ id: 'website', name: 'Library website' },
{ id: 'app', name: 'Library mobile app' },
{ id: 'none', name: 'None of these' }
],
orientation: 'vertical'
});
});
techSection.addSpacer({ height: '16px' });
techSection.addRow(row => {
row.addSlider('wifiQuality', {
label: 'WiFi quality (speed and reliability)',
min: 1,
max: 10,
step: 1,
showValue: true,
defaultValue: 5,
isVisible: () => {
const techUsed = techSection.checkboxList('techUsed')?.value() || [];
return techUsed.includes('wifi');
}
});
});
techSection.addRow(row => {
row.addSlider('computerQuality', {
label: 'Computer quality and availability',
min: 1,
max: 10,
step: 1,
showValue: true,
defaultValue: 5,
isVisible: () => {
const techUsed = techSection.checkboxList('techUsed')?.value() || [];
return techUsed.includes('computers');
}
});
});
// ============================================
// SECTION 6: Overall Experience
// ============================================
const overallSection = form.addSubform('overallSection', {
title: 'Overall Experience'
});
overallSection.addRow(row => {
row.addEmojiRating('overallExperience', {
label: 'How was your overall library experience today?',
preset: 'satisfaction',
size: 'lg',
showLabels: true,
alignment: 'center'
});
});
overallSection.addSpacer({ height: '16px' });
overallSection.addRow(row => {
row.addRatingScale('recommendLibrary', {
preset: 'nps',
label: 'How likely are you to recommend our library to others?',
showCategoryLabel: true,
showSegmentColors: true,
size: 'sm',
alignment: 'center'
});
});
// ============================================
// SECTION 7: Suggestions
// ============================================
const suggestionsSection = form.addSubform('suggestionsSection', {
title: 'Suggestions & Comments'
});
suggestionsSection.addRow(row => {
row.addCheckboxList('wantMore', {
label: 'What would you like to see more of?',
options: [
{ id: 'hours', name: 'Extended hours' },
{ id: 'seating', name: 'More seating' },
{ id: 'studyRooms', name: 'More study rooms' },
{ id: 'computers', name: 'More computers' },
{ id: 'outlets', name: 'More power outlets' },
{ id: 'books', name: 'More books in my area' },
{ id: 'ebooks', name: 'More e-books' },
{ id: 'databases', name: 'More databases' },
{ id: 'events', name: 'More workshops/events' },
{ id: 'cafe', name: 'Cafe/refreshments' }
],
orientation: 'vertical'
});
});
suggestionsSection.addSpacer({ height: '16px' });
suggestionsSection.addRow(row => {
row.addTextarea('additionalComments', {
label: 'Any other comments or suggestions?',
placeholder: 'Share your thoughts on how we can improve...',
rows: 3,
autoExpand: true
});
});
// ============================================
// SECTION 8: Summary
// ============================================
const summarySection = form.addSubform('summarySection', {
title: 'Feedback Summary',
isVisible: () => overallSection.emojiRating('overallExperience')?.value() != null
});
summarySection.addRow(row => {
row.addTextPanel('summaryContent', {
computedValue: () => {
const frequency = visitSection.radioButton('visitFrequency')?.value();
const userType = visitSection.radioButton('userType')?.value();
const foundIt = resourcesSection.thumbRating('foundWhatNeeded')?.value();
const bookRating = resourcesSection.starRating('bookCollection')?.value();
const digitalRating = resourcesSection.starRating('digitalResources')?.value();
const overall = overallSection.emojiRating('overallExperience')?.value();
const nps = overallSection.ratingScale('recommendLibrary')?.value();
// Staff ratings
const interacted = staffSection.radioButton('interactedWithStaff')?.value();
const helpfulness = staffRatingSection.starRating('staffHelpfulness')?.value();
const knowledge = staffRatingSection.starRating('staffKnowledge')?.value();
const friendliness = staffRatingSection.starRating('staffFriendliness')?.value();
const availability = staffRatingSection.starRating('staffAvailability')?.value();
if (!overall) return '';
let emoji = '📚';
if (overall === 'excellent' || overall === 'good') emoji = '🌟';
else if (overall === 'bad' || overall === 'very-bad') emoji = '📝';
let summary = `${emoji} Library Feedback Summary\n`;
summary += `${'═'.repeat(28)}\n\n`;
const userLabels: Record<string, string> = {
'student': 'Student',
'faculty': 'Faculty/Staff',
'researcher': 'Researcher',
'community': 'Community Member',
'other': 'Other'
};
const freqLabels: Record<string, string> = {
'first': 'First Visit',
'rarely': 'Occasional',
'monthly': 'Monthly',
'weekly': 'Weekly',
'daily': 'Daily'
};
if (userType) summary += `👤 Visitor: ${userLabels[userType] || userType}\n`;
if (frequency) summary += `📅 Frequency: ${freqLabels[frequency] || frequency}\n`;
summary += `\n📖 Resources:`;
summary += `\n • Found what needed: ${foundIt === 'up' ? 'Yes' : foundIt === 'down' ? 'No' : '-'}`;
if (bookRating) summary += `\n • Books: ${bookRating}/5`;
if (digitalRating) summary += `\n • Digital: ${digitalRating}/5`;
if (interacted === 'yes' && (helpfulness || knowledge)) {
const staffScores = [helpfulness, knowledge, friendliness, availability].filter(s => s != null);
if (staffScores.length > 0) {
const avgStaff = (staffScores.reduce((a, b) => a + (b ?? 0), 0) / staffScores.length).toFixed(1);
summary += `\n\n👥 Staff Avg: ${avgStaff}/5`;
}
}
const overallLabels: Record<string, string> = {
'very-bad': 'Very Poor',
'bad': 'Poor',
'neutral': 'Average',
'good': 'Good',
'excellent': 'Excellent'
};
summary += `\n\n✨ Overall: ${overallLabels[overall] || overall}`;
if (nps != null) {
summary += `\n📣 Would Recommend: ${nps}/10`;
}
return summary;
},
customStyles: () => {
const overall = overallSection.emojiRating('overallExperience')?.value();
const baseStyles = {
padding: '20px',
borderRadius: '10px',
whiteSpace: 'pre-wrap',
fontFamily: 'monospace',
fontSize: '13px',
lineHeight: '1.6'
};
if (overall === 'excellent' || overall === 'good') {
return { ...baseStyles, backgroundColor: '#ecfdf5', borderLeft: '4px solid #10b981' };
} else if (overall === 'bad' || overall === 'very-bad') {
return { ...baseStyles, backgroundColor: '#fef2f2', borderLeft: '4px solid #ef4444' };
}
return { ...baseStyles, backgroundColor: '#fef3c7', borderLeft: '4px solid #f59e0b' };
}
});
});
// ============================================
// FORM CONFIGURATION
// ============================================
form.configureSubmitButton({
label: 'Submit Library Feedback',
isVisible: () => overallSection.emojiRating('overallExperience')?.value() != null
});
form.configureCompletionScreen({
type: 'text',
title: 'Thank You for Your Feedback!',
message: 'Your input helps us create a better library experience for everyone. We read every response and continuously work to improve our services and spaces.'
});
}
Frequently Asked Questions
When should library patrons complete this form?
Offer feedback opportunities at multiple points: after completing a research session, when leaving the library, after using specific services (interlibrary loan, reference desk), or via periodic email surveys to registered patrons.
How do I measure library staff effectiveness?
Focus on helpfulness, approachability, and knowledge. Ask about specific interactions rather than general impressions. Include questions about both proactive assistance and responsiveness to requests.
What aspects of the physical space should I measure?
Key areas include: quiet study spaces, group study rooms, seating comfort, cleanliness, temperature/lighting, power outlet availability, and wayfinding/signage. Different user groups prioritize different aspects.
How do I evaluate digital resources and services?
Measure ease of access (remote login, discovery tools), breadth of databases, e-book availability, website usability, and technical support quality. Compare digital vs physical resource satisfaction.
Should I ask about collection adequacy?
Yes, but be specific. Ask about particular subject areas, currency of materials, format preferences (print vs digital), and whether patrons can typically find what they need. This informs acquisition decisions.
How can libraries use feedback to improve?
Aggregate feedback by service area and user type. Track trends over time. Share results with staff and stakeholders. Create action plans for low-scoring areas. Communicate improvements back to patrons.