Public Library Services Feedback
This public library feedback form helps libraries understand patron satisfaction across multiple dimensions. Collect ratings on book collections, digital resources, staff assistance, study spaces, and programs. The form uses smart conditional logic to gather detailed feedback on areas that need attention while celebrating what patrons love most.
Try the Form
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export function libraryPublicFeedback(form: FormTs) {
// Public Library Services Feedback Form
// Demonstrates: MatrixQuestion, StarRating, EmojiRating, SuggestionChips, RadioButton, conditional visibility, dynamic styling
// ============================================
// HEADER
// ============================================
form.addRow(row => {
row.addTextPanel('header', {
label: 'Library Patron Feedback',
computedValue: () => 'Help us serve you better! Your feedback shapes the future of our library.',
customStyles: {
background: 'linear-gradient(135deg, #0d9488 0%, #14b8a6 100%)',
color: 'white',
padding: '28px',
borderRadius: '12px',
textAlign: 'center'
}
});
});
// ============================================
// SECTION 1: Visit Information
// ============================================
const visitSection = form.addSubform('visitSection', {
title: 'About Your Visit',
customStyles: { backgroundColor: '#f0fdfa', padding: '16px', borderRadius: '8px' }
});
visitSection.addRow(row => {
row.addRadioButton('visitFrequency', {
label: 'How often do you visit our library?',
options: [
{ id: 'first', name: 'This is my first visit' },
{ id: 'rarely', name: 'A few times a year' },
{ id: 'monthly', name: 'Monthly' },
{ id: 'weekly', name: 'Weekly' },
{ id: 'daily', name: 'Almost daily' }
],
orientation: 'vertical',
isRequired: true
}, '1fr');
row.addCheckboxList('visitPurpose', {
label: 'What brought you to the library today?',
options: [
{ id: 'borrow', name: 'Borrow books/media' },
{ id: 'study', name: 'Study or work' },
{ id: 'internet', name: 'Use computers/internet' },
{ id: 'research', name: 'Research assistance' },
{ id: 'programs', name: 'Attend a program/event' },
{ id: 'children', name: "Children's activities" },
{ id: 'meeting', name: 'Meeting room use' },
{ id: 'browse', name: 'Browse and relax' }
],
orientation: 'vertical'
}, '1fr');
});
// ============================================
// SECTION 2: Services & Resources Rating
// ============================================
const servicesSection = form.addSubform('servicesSection', {
title: 'Rate Our Services & Resources',
customStyles: { backgroundColor: '#f8fafc', padding: '16px', borderRadius: '8px' }
});
servicesSection.addRow(row => {
row.addMatrixQuestion('servicesMatrix', {
label: 'Please rate your satisfaction with the following:',
rows: [
{ id: 'book-collection', label: 'Book collection variety and availability', isRequired: true },
{ id: 'digital', label: 'Digital resources (e-books, databases)' },
{ id: 'staff', label: 'Staff helpfulness and knowledge', isRequired: true },
{ id: 'computers', label: 'Computer and internet access' },
{ id: 'study-spaces', label: 'Study and reading areas' },
{ id: 'cleanliness', label: 'Facility cleanliness' },
{ id: 'hours', label: 'Operating hours' }
],
columns: [
{ id: '1', label: 'Poor' },
{ id: '2', label: 'Fair' },
{ id: '3', label: 'Good' },
{ id: '4', label: 'Very Good' },
{ id: '5', label: 'Excellent' },
{ id: 'na', label: 'N/A' }
],
striped: true,
fullWidth: true
});
});
// ============================================
// SECTION 3: Staff Interaction
// ============================================
const staffSection = form.addSubform('staffSection', {
title: 'Staff Interaction',
isVisible: () => {
const purposes = visitSection.checkboxList('visitPurpose')?.value() || [];
return purposes.includes('research') || purposes.includes('borrow');
},
customStyles: { backgroundColor: '#eff6ff', padding: '16px', borderRadius: '8px' }
});
staffSection.addRow(row => {
row.addStarRating('staffRating', {
label: 'How would you rate the staff assistance you received?',
maxStars: 5,
size: 'lg',
alignment: 'center',
showConfettiOnMax: true
});
});
staffSection.addRow(row => {
row.addThumbRating('staffRecommend', {
label: 'Would you recommend our library based on staff service?',
showLabels: true,
upLabel: 'Absolutely!',
downLabel: 'Needs improvement',
alignment: 'center',
size: 'lg'
});
});
// ============================================
// SECTION 4: Overall Experience
// ============================================
const experienceSection = form.addSubform('experienceSection', {
title: 'Overall Experience'
});
experienceSection.addRow(row => {
row.addEmojiRating('overallMood', {
label: 'How would you describe your library visit today?',
preset: 'satisfaction',
size: 'lg',
showLabels: true,
alignment: 'center'
});
});
experienceSection.addSpacer({ height: '16px' });
experienceSection.addRow(row => {
row.addRatingScale('npsScore', {
preset: 'nps',
label: 'How likely are you to recommend our library to friends and family?',
showCategoryLabel: true,
showSegmentColors: true,
showConfettiOnPromoter: true,
isRequired: true
});
});
// ============================================
// SECTION 5: What We Do Well (Promoters)
// ============================================
const strengthsSection = form.addSubform('strengthsSection', {
title: 'What Do You Love About Our Library?',
isVisible: () => {
const score = experienceSection.ratingScale('npsScore')?.value();
return score !== null && score !== undefined && score >= 7;
},
customStyles: { backgroundColor: '#dcfce7', padding: '16px', borderRadius: '8px' }
});
strengthsSection.addRow(row => {
row.addSuggestionChips('strengths', {
label: 'Select what you appreciate most (up to 4)',
suggestions: [
{ id: 'collection', name: 'Great book selection' },
{ id: 'staff', name: 'Friendly staff' },
{ id: 'quiet', name: 'Quiet atmosphere' },
{ id: 'programs', name: 'Interesting programs' },
{ id: 'location', name: 'Convenient location' },
{ id: 'hours', name: 'Good hours' },
{ id: 'technology', name: 'Modern technology' },
{ id: 'kids-area', name: "Children's area" },
{ id: 'free-wifi', name: 'Free Wi-Fi' }
],
max: 4,
alignment: 'center'
});
});
// ============================================
// SECTION 6: Improvement Areas (Detractors/Passives)
// ============================================
const improvementSection = form.addSubform('improvementSection', {
title: 'How Can We Improve?',
isVisible: () => {
const score = experienceSection.ratingScale('npsScore')?.value();
return score !== null && score !== undefined && score <= 6;
},
customStyles: { backgroundColor: '#fef3c7', padding: '16px', borderRadius: '8px' }
});
improvementSection.addRow(row => {
row.addCheckboxList('improvements', {
label: 'What areas need the most improvement?',
options: [
{ id: 'more-books', name: 'More book variety' },
{ id: 'newer-books', name: 'More recent publications' },
{ id: 'more-computers', name: 'More computers available' },
{ id: 'longer-hours', name: 'Extended operating hours' },
{ id: 'more-seating', name: 'More seating/study space' },
{ id: 'quieter', name: 'Quieter environment' },
{ id: 'parking', name: 'Better parking' },
{ id: 'accessibility', name: 'Improved accessibility' },
{ id: 'programs', name: 'More programs/events' }
],
orientation: 'vertical'
});
});
improvementSection.addSpacer({ height: '12px' });
improvementSection.addRow(row => {
row.addTextarea('improvementDetails', {
label: 'Please share specific suggestions for improvement',
placeholder: 'Your ideas help us serve the community better...',
rows: 3,
autoExpand: true
});
});
// ============================================
// SECTION 7: Programs Interest
// ============================================
const programsSection = form.addSubform('programsSection', {
title: 'Library Programs'
});
programsSection.addRow(row => {
row.addCheckboxList('programInterests', {
label: 'What types of programs would you like to see?',
options: [
{ id: 'book-clubs', name: 'Book clubs' },
{ id: 'author-talks', name: 'Author talks' },
{ id: 'tech-classes', name: 'Technology classes' },
{ id: 'kids-storytime', name: "Children's story time" },
{ id: 'teen-programs', name: 'Teen programs' },
{ id: 'senior-activities', name: 'Senior activities' },
{ id: 'job-help', name: 'Job search assistance' },
{ id: 'language', name: 'Language learning' }
],
orientation: 'vertical'
}, '1fr');
row.addRadioButton('programTime', {
label: 'When would you prefer programs?',
options: [
{ id: 'weekday-morning', name: 'Weekday mornings' },
{ id: 'weekday-afternoon', name: 'Weekday afternoons' },
{ id: 'weekday-evening', name: 'Weekday evenings' },
{ id: 'weekend', name: 'Weekends' },
{ id: 'any', name: 'Any time works' }
],
orientation: 'vertical'
}, '1fr');
});
// ============================================
// SECTION 8: Additional Comments
// ============================================
const commentsSection = form.addSubform('commentsSection', {
title: 'Additional Comments'
});
commentsSection.addRow(row => {
row.addTextarea('additionalComments', {
label: 'Is there anything else you would like to share with us?',
placeholder: 'Tell us about a great experience, suggest a book, or share any thoughts...',
rows: 4,
autoExpand: true
});
});
// ============================================
// SECTION 9: Contact (Optional)
// ============================================
const contactSection = form.addSubform('contactSection', {
title: 'Stay Connected (Optional)'
});
contactSection.addRow(row => {
row.addCheckbox('wantsContact', {
label: 'I would like to be contacted about my feedback'
});
});
contactSection.addRow(row => {
row.addTextbox('contactName', {
label: 'Name',
placeholder: 'Your name',
isVisible: () => contactSection.checkbox('wantsContact')?.value() === true
}, '1fr');
row.addEmail('contactEmail', {
label: 'Email',
placeholder: 'your@email.com',
isRequired: () => contactSection.checkbox('wantsContact')?.value() === true,
isVisible: () => contactSection.checkbox('wantsContact')?.value() === true
}, '1fr');
});
contactSection.addRow(row => {
row.addCheckbox('libraryCard', {
label: 'I am interested in getting a library card',
isVisible: () => visitSection.radioButton('visitFrequency')?.value() === 'first'
});
});
// ============================================
// SECTION 10: Summary
// ============================================
const summarySection = form.addSubform('summary', {
title: 'Feedback Summary',
isVisible: () => experienceSection.ratingScale('npsScore')?.value() !== null
});
summarySection.addRow(row => {
row.addTextPanel('summaryContent', {
computedValue: () => {
const npsScore = experienceSection.ratingScale('npsScore')?.value();
const npsCategory = experienceSection.ratingScale('npsScore')?.npsCategory();
const mood = experienceSection.emojiRating('overallMood')?.value();
const frequency = visitSection.radioButton('visitFrequency')?.value();
const purposes = visitSection.checkboxList('visitPurpose')?.value() || [];
const strengths = strengthsSection.suggestionChips('strengths')?.value() || [];
const improvements = improvementSection.checkboxList('improvements')?.value() || [];
if (npsScore === null || npsScore === undefined) return '';
let emoji = '';
if (npsCategory === 'promoter') emoji = '📚';
else if (npsCategory === 'passive') emoji = '📖';
else emoji = '📝';
let summary = `${emoji} Library Feedback Summary\n`;
summary += `${'═'.repeat(28)}\n\n`;
summary += `📊 NPS Score: ${npsScore}/10 (${npsCategory?.charAt(0).toUpperCase()}${npsCategory?.slice(1)})\n`;
if (mood) {
const moodLabels: Record<string, string> = {
'very-bad': '😢 Poor experience',
'bad': '😕 Could be better',
'neutral': '😐 Okay visit',
'good': '😊 Good experience',
'excellent': '😍 Excellent visit!'
};
summary += `${moodLabels[mood] || mood}\n`;
}
const frequencyLabels: Record<string, string> = {
'first': 'First-time visitor',
'rarely': 'Occasional visitor',
'monthly': 'Monthly visitor',
'weekly': 'Weekly visitor',
'daily': 'Daily visitor'
};
if (frequency) {
summary += `\n👤 ${frequencyLabels[frequency] || frequency}`;
}
if (purposes.length > 0) {
summary += `\n📌 Visit purposes: ${purposes.length} selected`;
}
if (strengths.length > 0) {
summary += `\n✨ Appreciated: ${strengths.length} aspects`;
}
if (improvements.length > 0) {
summary += `\n⚡ To improve: ${improvements.length} areas`;
}
return summary;
},
customStyles: () => {
const category = experienceSection.ratingScale('npsScore')?.npsCategory();
const baseStyles = {
padding: '16px',
borderRadius: '8px',
whiteSpace: 'pre-wrap',
fontFamily: 'monospace',
fontSize: '14px'
};
if (category === 'promoter') {
return { ...baseStyles, backgroundColor: '#d1fae5', borderLeft: '4px solid #14b8a6' };
} else if (category === 'passive') {
return { ...baseStyles, backgroundColor: '#fef3c7', borderLeft: '4px solid #f59e0b' };
} else if (category === 'detractor') {
return { ...baseStyles, backgroundColor: '#fee2e2', borderLeft: '4px solid #ef4444' };
}
return baseStyles;
}
});
});
// ============================================
// FORM CONFIGURATION
// ============================================
form.configureSubmitButton({
label: 'Submit Feedback',
isVisible: () => experienceSection.ratingScale('npsScore')?.value() !== null
});
form.configureCompletionScreen({
type: 'text',
title: 'Thank You for Your Feedback!',
message: 'Your input helps us make our library a better place for everyone in our community. We appreciate you taking the time to share your thoughts!'
});
}
Frequently Asked Questions
What aspects of library services does this form cover?
The form covers book and media collections, digital resources (e-books, databases), staff helpfulness, study and meeting spaces, library programs and events, accessibility, and overall facility cleanliness. Each area can be rated and commented on.
Can I add questions about specific library programs?
Yes! The form is fully customizable. You can add questions about children's story time, book clubs, computer classes, or any programs your library offers. Just open the editor and add new sections.
Is this form suitable for academic libraries?
While designed for public libraries, this template works well for academic libraries too. You may want to add questions about research assistance, interlibrary loans, and quiet study areas specific to academic settings.
How can I track feedback over time?
FormTs stores all responses with timestamps. You can export data periodically to track trends in patron satisfaction. Consider running the survey quarterly to monitor improvement efforts.
Can patrons submit feedback anonymously?
Yes, the form is anonymous by default. Contact information is optional and only requested if the patron wants follow-up. This encourages honest feedback.