Public Transit Experience Survey
This public transit feedback survey helps transportation agencies collect valuable rider input on service quality, reliability, safety, and overall experience. The survey covers specific trip details, vehicle and station conditions, driver/operator performance, and accessibility. Use it to identify service gaps, prioritize improvements, and track satisfaction over time.
Try the Form
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export function publicTransitFeedbackSurvey(form: FormTs) {
// Public Transit Experience Survey
// Demonstrates: StarRating, EmojiRating, MatrixQuestion, Slider, ThumbRating, conditional visibility, dynamic labels
// ============================================
// HEADER
// ============================================
form.addRow(row => {
row.addTextPanel('header', {
label: 'Share Your Transit Experience',
computedValue: () => 'Your feedback helps us improve public transportation for everyone.',
customStyles: {
backgroundColor: '#1e40af',
color: 'white',
padding: '28px',
borderRadius: '12px',
textAlign: 'center'
}
});
});
// ============================================
// SECTION 1: Trip Details
// ============================================
const tripSection = form.addSubform('trip', {
title: 'About Your Trip'
});
tripSection.addRow(row => {
row.addDropdown('transitType', {
label: 'Type of transit used',
options: [
{ id: 'bus', name: 'Bus' },
{ id: 'metro', name: 'Metro/Subway' },
{ id: 'tram', name: 'Tram/Light Rail' },
{ id: 'train', name: 'Commuter Train' },
{ id: 'ferry', name: 'Ferry' },
{ id: 'multiple', name: 'Multiple modes' }
],
isRequired: true
}, '1fr');
row.addTextbox('routeLine', {
label: () => {
const type = tripSection.dropdown('transitType')?.value();
if (type === 'bus') return 'Bus route number';
if (type === 'metro') return 'Metro line';
if (type === 'tram') return 'Tram line';
if (type === 'train') return 'Train line/service';
if (type === 'ferry') return 'Ferry route';
return 'Route/Line';
},
placeholder: 'e.g., Line 5, Route 42',
isVisible: () => tripSection.dropdown('transitType')?.value() !== null
}, '1fr');
});
tripSection.addRow(row => {
row.addDropdown('tripPurpose', {
label: 'Purpose of this trip',
options: [
{ id: 'commute', name: 'Commute to work/school' },
{ id: 'business', name: 'Business/appointments' },
{ id: 'shopping', name: 'Shopping/errands' },
{ id: 'leisure', name: 'Leisure/recreation' },
{ id: 'medical', name: 'Medical appointment' },
{ id: 'other', name: 'Other' }
]
}, '1fr');
row.addDropdown('tripFrequency', {
label: 'How often do you use public transit?',
options: [
{ id: 'daily', name: 'Daily' },
{ id: 'weekly', name: 'Several times a week' },
{ id: 'monthly', name: 'Few times a month' },
{ id: 'rarely', name: 'Rarely' },
{ id: 'first', name: 'First time' }
]
}, '1fr');
});
tripSection.addRow(row => {
row.addDatepicker('tripDate', {
label: 'Date of trip',
maxDate: () => new Date().toISOString()
}, '1fr');
row.addTimepicker('tripTime', {
label: 'Approximate departure time'
}, '1fr');
});
// ============================================
// SECTION 2: Reliability & Punctuality
// ============================================
const reliabilitySection = form.addSubform('reliability', {
title: 'Reliability & Punctuality',
isVisible: () => tripSection.dropdown('transitType')?.value() !== null
});
reliabilitySection.addRow(row => {
row.addEmojiRating('overallExperience', {
label: 'How was your overall experience on this trip?',
preset: 'satisfaction',
size: 'lg',
alignment: 'center'
});
});
reliabilitySection.addRow(row => {
row.addRadioButton('onTime', {
label: 'Was the service on time?',
options: [
{ id: 'early', name: 'Arrived early' },
{ id: 'ontime', name: 'On time (within 5 min)' },
{ id: 'slight', name: 'Slightly late (5-15 min)' },
{ id: 'late', name: 'Significantly late (15+ min)' },
{ id: 'cancelled', name: 'Service was cancelled' }
],
orientation: 'vertical',
isRequired: true
});
});
reliabilitySection.addRow(row => {
row.addSlider('waitTime', {
label: 'How long did you wait at the stop/station?',
min: 0,
max: 60,
step: 5,
defaultValue: 10,
showValue: true,
unit: ' min'
});
});
// Delay follow-up
reliabilitySection.addRow(row => {
row.addRadioButton('delayInfo', {
label: 'Were you informed about the delay?',
options: [
{ id: 'yes-accurate', name: 'Yes, with accurate timing' },
{ id: 'yes-inaccurate', name: 'Yes, but timing was wrong' },
{ id: 'no', name: 'No information provided' }
],
orientation: 'vertical',
isVisible: () => {
const onTime = reliabilitySection.radioButton('onTime')?.value();
return onTime === 'slight' || onTime === 'late' || onTime === 'cancelled';
}
});
});
// ============================================
// SECTION 3: Vehicle & Station Quality
// ============================================
const qualitySection = form.addSubform('quality', {
title: 'Vehicle & Station Quality',
isVisible: () => reliabilitySection.emojiRating('overallExperience')?.value() !== null
});
qualitySection.addRow(row => {
row.addMatrixQuestion('vehicleQuality', {
label: 'Rate the following aspects of the vehicle:',
rows: [
{ id: 'cleanliness', label: 'Cleanliness', isRequired: true },
{ id: 'comfort', label: 'Seating comfort', isRequired: true },
{ id: 'temperature', label: 'Temperature/AC/Heating', isRequired: false },
{ id: 'crowding', label: 'Crowding level', isRequired: true },
{ id: 'announcements', label: 'Announcements/signage', isRequired: false }
],
columns: [
{ id: 'excellent', label: 'Excellent' },
{ id: 'good', label: 'Good' },
{ id: 'fair', label: 'Fair' },
{ id: 'poor', label: 'Poor' }
],
striped: true,
fullWidth: true
});
});
qualitySection.addSpacer();
qualitySection.addRow(row => {
row.addMatrixQuestion('stationQuality', {
label: 'Rate the stop/station where you boarded:',
rows: [
{ id: 'clean', label: 'Cleanliness', isRequired: true },
{ id: 'shelter', label: 'Weather shelter', isRequired: false },
{ id: 'seating', label: 'Seating availability', isRequired: false },
{ id: 'lighting', label: 'Lighting', isRequired: false },
{ id: 'info', label: 'Schedule/info displays', isRequired: true }
],
columns: [
{ id: 'excellent', label: 'Excellent' },
{ id: 'good', label: 'Good' },
{ id: 'fair', label: 'Fair' },
{ id: 'poor', label: 'Poor' },
{ id: 'na', label: 'N/A' }
],
striped: true,
fullWidth: true
});
});
// ============================================
// SECTION 4: Safety & Staff
// ============================================
const safetySection = form.addSubform('safety', {
title: 'Safety & Staff',
isVisible: () => qualitySection.matrixQuestion('vehicleQuality')?.areAllRequiredRowsAnswered() ?? false
});
safetySection.addRow(row => {
row.addStarRating('safetyRating', {
label: 'How safe did you feel during your trip?',
maxStars: 5,
size: 'lg',
alignment: 'center',
showCounter: true
}, '1fr');
row.addStarRating('driverRating', {
label: () => {
const type = tripSection.dropdown('transitType')?.value();
if (type === 'metro' || type === 'train') return 'Rate the train operator/conductor';
if (type === 'ferry') return 'Rate the ferry crew';
return 'Rate the driver';
},
maxStars: 5,
size: 'lg',
alignment: 'center',
showCounter: true
}, '1fr');
});
safetySection.addRow(row => {
row.addCheckboxList('safetyIssues', {
label: 'Did you experience any safety concerns? (Select all that apply)',
options: [
{ id: 'none', name: 'No concerns' },
{ id: 'driving', name: 'Aggressive/unsafe driving' },
{ id: 'harassment', name: 'Harassment from other passengers' },
{ id: 'theft', name: 'Theft or attempted theft' },
{ id: 'dark', name: 'Poorly lit areas' },
{ id: 'emergency', name: 'Emergency equipment issues' },
{ id: 'other', name: 'Other safety issue' }
],
orientation: 'vertical'
});
});
safetySection.addRow(row => {
row.addTextarea('safetyDetails', {
label: 'Please describe the safety issue:',
placeholder: 'Provide details to help us address the issue...',
rows: 3,
isVisible: () => {
const issues = safetySection.checkboxList('safetyIssues')?.value() || [];
return issues.length > 0 && !issues.includes('none');
}
});
});
// ============================================
// SECTION 5: Accessibility
// ============================================
const accessSection = form.addSubform('accessibility', {
title: 'Accessibility',
isVisible: () => safetySection.starRating('safetyRating')?.value() !== null
});
accessSection.addRow(row => {
row.addRadioButton('needsAccessibility', {
label: 'Do you use accessibility features?',
options: [
{ id: 'yes', name: 'Yes' },
{ id: 'no', name: 'No' },
{ id: 'sometimes', name: 'Sometimes / for someone I travel with' }
],
orientation: 'horizontal'
});
});
accessSection.addRow(row => {
row.addStarRating('accessibilityRating', {
label: 'How would you rate the accessibility of the service?',
maxStars: 5,
size: 'md',
alignment: 'center',
isVisible: () => {
const needs = accessSection.radioButton('needsAccessibility')?.value();
return needs === 'yes' || needs === 'sometimes';
}
});
});
accessSection.addRow(row => {
row.addCheckboxList('accessIssues', {
label: 'What accessibility issues did you encounter?',
options: [
{ id: 'none', name: 'No issues' },
{ id: 'ramp', name: 'Ramp/lift not working' },
{ id: 'space', name: 'No wheelchair space available' },
{ id: 'audio', name: 'Audio announcements unclear' },
{ id: 'visual', name: 'Visual displays hard to read' },
{ id: 'gap', name: 'Gap between platform and vehicle' },
{ id: 'stairs', name: 'Stairs without alternatives' }
],
orientation: 'vertical',
isVisible: () => {
const needs = accessSection.radioButton('needsAccessibility')?.value();
return needs === 'yes' || needs === 'sometimes';
}
});
});
// ============================================
// SECTION 6: Value & Recommendations
// ============================================
const valueSection = form.addSubform('value', {
title: 'Value & Recommendations',
isVisible: () => accessSection.radioButton('needsAccessibility')?.value() !== null
});
valueSection.addRow(row => {
row.addRatingScale('fareValue', {
preset: 'likert-5',
label: 'The fare represents good value for money',
lowLabel: 'Strongly disagree',
highLabel: 'Strongly agree',
alignment: 'center'
});
});
valueSection.addRow(row => {
row.addThumbRating('wouldRecommend', {
label: 'Would you recommend public transit to others?',
showLabels: true,
upLabel: 'Yes, I would',
downLabel: 'No, I would not',
size: 'lg',
alignment: 'center'
});
});
valueSection.addRow(row => {
row.addSuggestionChips('improvements', {
label: 'What would most improve your transit experience? (Select up to 3)',
suggestions: [
{ id: 'frequency', name: 'More frequent service' },
{ id: 'reliability', name: 'Better reliability' },
{ id: 'cleaner', name: 'Cleaner vehicles' },
{ id: 'safety', name: 'Improved safety' },
{ id: 'info', name: 'Real-time information' },
{ id: 'coverage', name: 'More routes/coverage' },
{ id: 'fare', name: 'Lower fares' },
{ id: 'comfort', name: 'More comfortable seating' }
],
max: 3,
alignment: 'center'
});
});
// ============================================
// SECTION 7: Additional Comments
// ============================================
const commentsSection = form.addSubform('comments', {
title: 'Additional Feedback',
isVisible: () => valueSection.thumbRating('wouldRecommend')?.value() !== null
});
commentsSection.addSpacer();
commentsSection.addRow(row => {
row.addTextarea('additionalComments', {
label: 'Any other comments or suggestions?',
placeholder: 'Share your thoughts on how we can improve...',
rows: 4,
autoExpand: true
});
});
commentsSection.addRow(row => {
row.addCheckbox('contactMe', {
label: 'I would like to be contacted about my feedback'
});
});
commentsSection.addRow(row => {
row.addEmail('contactEmail', {
label: 'Email address',
placeholder: 'your@email.com',
isVisible: () => commentsSection.checkbox('contactMe')?.value() === true,
isRequired: () => commentsSection.checkbox('contactMe')?.value() === true
});
});
// ============================================
// SECTION 8: Summary
// ============================================
const summarySection = form.addSubform('summary', {
title: 'Feedback Summary',
isVisible: () => commentsSection.checkbox('contactMe')?.value() !== null
});
summarySection.addRow(row => {
row.addTextPanel('summaryContent', {
computedValue: () => {
const transitType = tripSection.dropdown('transitType')?.value();
const overallExp = reliabilitySection.emojiRating('overallExperience')?.value();
const onTime = reliabilitySection.radioButton('onTime')?.value();
const safetyRating = safetySection.starRating('safetyRating')?.value();
const driverRating = safetySection.starRating('driverRating')?.value();
const fareValue = valueSection.ratingScale('fareValue')?.value();
const recommend = valueSection.thumbRating('wouldRecommend')?.value();
if (!transitType) return '';
const typeLabels: Record<string, string> = {
'bus': 'Bus',
'metro': 'Metro/Subway',
'tram': 'Tram/Light Rail',
'train': 'Commuter Train',
'ferry': 'Ferry',
'multiple': 'Multiple Modes'
};
const expLabels: Record<string, string> = {
'very-bad': 'Very Unhappy',
'bad': 'Unhappy',
'neutral': 'Neutral',
'good': 'Happy',
'excellent': 'Very Happy'
};
const onTimeLabels: Record<string, string> = {
'early': 'Early',
'ontime': 'On time',
'slight': 'Slightly late',
'late': 'Significantly late',
'cancelled': 'Cancelled'
};
let summary = `🚌 Transit Feedback Summary\n`;
summary += `${'═'.repeat(28)}\n\n`;
summary += `🎫 Mode: ${typeLabels[transitType] || transitType}\n`;
if (overallExp) {
summary += `😊 Experience: ${expLabels[overallExp] || overallExp}\n`;
}
if (onTime) {
const icon = onTime === 'ontime' || onTime === 'early' ? '✅' : '⏰';
summary += `${icon} Punctuality: ${onTimeLabels[onTime]}\n`;
}
if (safetyRating) {
summary += `🛡️ Safety: ${safetyRating}/5 stars\n`;
}
if (driverRating) {
summary += `👤 Staff: ${driverRating}/5 stars\n`;
}
if (fareValue) {
const valueLabels: Record<number, string> = {
1: 'Poor value',
2: 'Below average',
3: 'Fair value',
4: 'Good value',
5: 'Excellent value'
};
summary += `💰 Value: ${valueLabels[fareValue]}\n`;
}
if (recommend) {
summary += `\n${recommend === 'up' ? '👍 Would recommend' : '👎 Would not recommend'}`;
}
return summary;
},
customStyles: () => {
const exp = reliabilitySection.emojiRating('overallExperience')?.value();
const baseStyles = {
padding: '16px',
borderRadius: '8px',
whiteSpace: 'pre-wrap',
fontFamily: 'monospace',
fontSize: '14px'
};
if (exp === 'excellent' || exp === 'good') {
return { ...baseStyles, backgroundColor: '#d1fae5', borderLeft: '4px solid #10b981' };
} else if (exp === 'neutral') {
return { ...baseStyles, backgroundColor: '#fef3c7', borderLeft: '4px solid #f59e0b' };
} else if (exp === 'bad' || exp === 'very-bad') {
return { ...baseStyles, backgroundColor: '#fee2e2', borderLeft: '4px solid #ef4444' };
}
return { ...baseStyles, backgroundColor: '#f1f5f9' };
}
});
});
// ============================================
// FORM CONFIGURATION
// ============================================
form.configureSubmitButton({
label: 'Submit Feedback',
isVisible: () => tripSection.dropdown('transitType')?.value() !== null
});
form.configureCompletionScreen({
type: 'text',
title: 'Thank You for Your Feedback!',
message: 'Your input helps us improve public transportation for all riders. Together, we can make transit better for everyone.'
});
}
Frequently Asked Questions
How can transit agencies use this feedback?
Use feedback to identify problematic routes, assess driver training needs, prioritize station improvements, optimize schedules, and demonstrate responsiveness to rider concerns. Regular surveys also help track satisfaction trends over time.
What's the best way to collect transit feedback?
Multi-channel approach works best: QR codes on vehicles and at stations, links in mobile apps, email surveys to registered riders, and tablet kiosks at major stations. Make it easy to provide feedback immediately after the trip.
Should surveys be available in multiple languages?
Yes, offering surveys in languages commonly spoken by your ridership ensures inclusive feedback. Consider the demographics of your service area when choosing languages.
How do you handle negative feedback about specific drivers?
Collect enough detail to investigate (route, time, vehicle number) while respecting privacy. Use feedback for coaching and training rather than punishment. Patterns matter more than individual complaints.
What metrics matter most for transit satisfaction?
Reliability (on-time performance) consistently ranks as the top priority for riders. Safety, cleanliness, and frequency follow closely. Value for fare and staff courtesy also significantly impact overall satisfaction.