Pet Service Review Form
Collect comprehensive feedback from pet owners with this specialized survey. Designed for pet groomers, boarding facilities, doggy daycares, and veterinary clinics. Covers service quality, staff interaction with pets, facility cleanliness, communication, and overall satisfaction. Features pet-specific questions about care quality, stress levels, and health observations. Perfect for building trust with pet parents and improving animal care services.
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export function petServiceFeedback(form: FormTs) {
// Pet Service Feedback Form - Grooming, boarding, daycare, vet services
// Demonstrates: StarRating, EmojiRating, RatingScale, MatrixQuestion, CheckboxList, Datepicker, SuggestionChips, conditional visibility
// ============================================
// HEADER
// ============================================
form.addRow(row => {
row.addTextPanel('header', {
label: 'Pet Service Feedback',
computedValue: () => 'Help us provide the best care for your furry family members',
customStyles: {
backgroundColor: '#ea580c',
color: 'white',
padding: '24px',
borderRadius: '12px',
textAlign: 'center'
}
});
});
// ============================================
// SECTION 1: Visit Information
// ============================================
const visitSection = form.addSubform('visitSection', {
title: 'Visit Details'
});
visitSection.addRow(row => {
row.addDropdown('serviceType', {
label: 'Type of Service',
options: [
{ id: 'grooming', name: 'Grooming' },
{ id: 'boarding', name: 'Boarding / Pet Hotel' },
{ id: 'daycare', name: 'Doggy Daycare' },
{ id: 'vet', name: 'Veterinary Visit' },
{ id: 'training', name: 'Training / Classes' },
{ id: 'walking', name: 'Dog Walking' },
{ id: 'sitting', name: 'Pet Sitting' },
{ id: 'store', name: 'Pet Store Visit' },
{ id: 'other', name: 'Other' }
],
placeholder: 'Select service type',
isRequired: true
}, '1fr');
row.addDatepicker('visitDate', {
label: 'Date of Service',
maxDate: () => new Date().toISOString()
}, '1fr');
});
visitSection.addRow(row => {
row.addDropdown('petType', {
label: 'Pet Type',
options: [
{ id: 'dog', name: 'Dog' },
{ id: 'cat', name: 'Cat' },
{ id: 'bird', name: 'Bird' },
{ id: 'rabbit', name: 'Rabbit' },
{ id: 'hamster', name: 'Hamster / Guinea Pig' },
{ id: 'reptile', name: 'Reptile' },
{ id: 'fish', name: 'Fish' },
{ id: 'other', name: 'Other' }
],
placeholder: 'Select pet type',
isRequired: true
}, '1fr');
row.addTextbox('petName', {
label: 'Pet\'s Name',
placeholder: 'Enter your pet\'s name'
}, '1fr');
});
visitSection.addRow(row => {
row.addRadioButton('firstVisit', {
label: 'Was this your first visit?',
options: [
{ id: 'yes', name: 'Yes, first time' },
{ id: 'no-few', name: 'No, I\'ve been a few times' },
{ id: 'no-regular', name: 'No, I\'m a regular customer' }
],
orientation: 'horizontal'
});
});
// ============================================
// SECTION 2: Service Quality
// ============================================
const qualitySection = form.addSubform('qualitySection', {
title: 'Service Quality',
isVisible: () => visitSection.dropdown('serviceType')?.value() !== null,
customStyles: () => {
const rating = qualitySection.starRating('overallService')?.value() || 0;
if (rating >= 4) return { backgroundColor: '#fef3c7', padding: '16px', borderRadius: '8px' };
return { padding: '16px', borderRadius: '8px', border: '1px solid #e2e8f0' };
}
});
qualitySection.addRow(row => {
row.addStarRating('overallService', {
label: () => {
const petName = visitSection.textbox('petName')?.value();
return petName ? `How would you rate the service ${petName} received?` : 'How would you rate the overall service?';
},
maxStars: 5,
size: 'xl',
alignment: 'center',
showConfettiOnMax: true
});
});
qualitySection.addRow(row => {
row.addMatrixQuestion('serviceAspects', {
label: 'Rate the following aspects:',
rows: [
{ id: 'care', label: 'Care and attention to your pet', isRequired: true },
{ id: 'handling', label: 'Gentle handling', isRequired: true },
{ id: 'results', label: 'Quality of results', description: 'Grooming outcome, health check, etc.', isRequired: false },
{ id: 'communication', label: 'Communication about your pet', isRequired: false },
{ id: 'timeliness', label: 'Service completed on time', isRequired: false }
],
columns: [
{ id: '1', label: 'Poor' },
{ id: '2', label: 'Fair' },
{ id: '3', label: 'Good' },
{ id: '4', label: 'Very Good' },
{ id: '5', label: 'Excellent' }
],
striped: true,
fullWidth: true
});
});
// Grooming-specific questions
const groomingSection = form.addSubform('groomingSection', {
title: 'Grooming Results',
isVisible: () => visitSection.dropdown('serviceType')?.value() === 'grooming',
customStyles: { padding: '16px', borderRadius: '8px', backgroundColor: '#fefce8' }
});
groomingSection.addRow(row => {
row.addCheckboxList('groomingServices', {
label: 'Services received',
options: [
{ id: 'bath', name: 'Bath' },
{ id: 'haircut', name: 'Haircut / Trim' },
{ id: 'nails', name: 'Nail trim' },
{ id: 'ears', name: 'Ear cleaning' },
{ id: 'teeth', name: 'Teeth brushing' },
{ id: 'dematting', name: 'De-matting' },
{ id: 'deshed', name: 'De-shedding treatment' },
{ id: 'other', name: 'Other' }
],
orientation: 'vertical'
}, '1fr');
row.addStarRating('groomingResult', {
label: 'Rate the grooming result',
maxStars: 5,
size: 'lg',
alignment: 'center'
}, '1fr');
});
// Boarding-specific questions
const boardingSection = form.addSubform('boardingSection', {
title: 'Boarding Experience',
isVisible: () => {
const service = visitSection.dropdown('serviceType')?.value();
return service === 'boarding' || service === 'daycare';
},
customStyles: { padding: '16px', borderRadius: '8px', backgroundColor: '#f0fdfa' }
});
boardingSection.addRow(row => {
row.addMatrixQuestion('boardingAspects', {
label: 'Rate the facility:',
rows: [
{ id: 'cleanliness', label: 'Cleanliness', isRequired: true },
{ id: 'space', label: 'Space and comfort', isRequired: true },
{ id: 'safety', label: 'Safety and security', isRequired: true },
{ id: 'activities', label: 'Activities and enrichment', isRequired: false },
{ id: 'feeding', label: 'Feeding and medication handling', isRequired: false },
{ id: 'updates', label: 'Updates during stay (photos, reports)', isRequired: false }
],
columns: [
{ id: '1', label: 'Poor' },
{ id: '2', label: 'Fair' },
{ id: '3', label: 'Good' },
{ id: '4', label: 'Very Good' },
{ id: '5', label: 'Excellent' }
],
striped: true,
fullWidth: true
});
});
// ============================================
// SECTION 3: Pet's Experience
// ============================================
const petExperienceSection = form.addSubform('petExperience', {
title: () => {
const petName = visitSection.textbox('petName')?.value();
return petName ? `${petName}'s Experience` : 'Your Pet\'s Experience';
},
isVisible: () => visitSection.dropdown('serviceType')?.value() !== null
});
petExperienceSection.addRow(row => {
row.addEmojiRating('petMood', {
label: () => {
const petName = visitSection.textbox('petName')?.value();
return petName ? `How was ${petName}'s mood after the service?` : 'How was your pet\'s mood after the service?';
},
preset: 'mood',
size: 'lg',
showLabels: true,
alignment: 'center'
});
});
petExperienceSection.addRow(row => {
row.addCheckboxList('petBehavior', {
label: () => {
const petName = visitSection.textbox('petName')?.value();
return petName ? `How was ${petName} behaving after pickup?` : 'How was your pet behaving after pickup?';
},
options: [
{ id: 'happy', name: 'Happy and energetic' },
{ id: 'relaxed', name: 'Relaxed and calm' },
{ id: 'tired', name: 'Tired (but content)' },
{ id: 'hungry', name: 'Very hungry' },
{ id: 'stressed', name: 'Stressed or anxious' },
{ id: 'fearful', name: 'Fearful or clingy' },
{ id: 'normal', name: 'Normal behavior' }
],
orientation: 'vertical'
});
});
petExperienceSection.addRow(row => {
row.addTextarea('petConcerns', {
label: 'Any concerns about your pet\'s experience?',
placeholder: 'Share any observations or concerns...',
rows: 2,
autoExpand: true,
isVisible: () => {
const behaviors = petExperienceSection.checkboxList('petBehavior')?.value() || [];
return behaviors.includes('stressed') || behaviors.includes('fearful');
}
});
});
// ============================================
// SECTION 4: Staff & Facility
// ============================================
const staffSection = form.addSubform('staffSection', {
title: 'Staff & Facility',
isVisible: () => visitSection.dropdown('serviceType')?.value() !== null
});
staffSection.addRow(row => {
row.addStarRating('staffFriendliness', {
label: 'Staff friendliness and professionalism',
maxStars: 5,
size: 'lg',
alignment: 'center'
}, '1fr');
row.addStarRating('facilityClean', {
label: 'Facility cleanliness',
maxStars: 5,
size: 'lg',
alignment: 'center'
}, '1fr');
});
staffSection.addRow(row => {
row.addSuggestionChips('staffHighlights', {
label: 'What stood out about the staff?',
suggestions: [
{ id: 'caring', name: 'Genuinely caring' },
{ id: 'knowledgeable', name: 'Knowledgeable' },
{ id: 'patient', name: 'Patient with pets' },
{ id: 'communicative', name: 'Good communicators' },
{ id: 'professional', name: 'Professional' },
{ id: 'friendly', name: 'Very friendly' },
{ id: 'experienced', name: 'Experienced' },
{ id: 'gentle', name: 'Gentle handlers' }
],
max: 4,
alignment: 'center'
});
});
// ============================================
// SECTION 5: Value & Recommendation
// ============================================
const recommendSection = form.addSubform('recommendSection', {
title: 'Overall Impression',
isVisible: () => qualitySection.starRating('overallService')?.value() !== null,
customStyles: () => {
const nps = recommendSection.ratingScale('recommendNPS')?.npsCategory();
if (nps === 'promoter') return { backgroundColor: '#d1fae5', padding: '16px', borderRadius: '8px' };
if (nps === 'passive') return { backgroundColor: '#fef3c7', padding: '16px', borderRadius: '8px' };
if (nps === 'detractor') return { backgroundColor: '#fee2e2', padding: '16px', borderRadius: '8px' };
return { padding: '16px', borderRadius: '8px', border: '1px dashed #cbd5e1' };
}
});
recommendSection.addRow(row => {
row.addRatingScale('valueForMoney', {
preset: 'likert-5',
label: 'The service provided good value for money',
lowLabel: 'Strongly Disagree',
highLabel: 'Strongly Agree',
alignment: 'center'
});
});
recommendSection.addRow(row => {
row.addRatingScale('recommendNPS', {
preset: 'nps',
label: 'How likely are you to recommend us to other pet owners?',
showSegmentColors: true,
showCategoryLabel: true,
showConfettiOnPromoter: true,
alignment: 'center'
});
});
// ============================================
// SECTION 6: Conditional Follow-up
// ============================================
const positiveSection = form.addSubform('positiveSection', {
title: 'What You Loved',
isVisible: () => {
const nps = recommendSection.ratingScale('recommendNPS')?.npsCategory();
return nps === 'promoter';
},
customStyles: { backgroundColor: '#d1fae5', padding: '16px', borderRadius: '8px' }
});
positiveSection.addRow(row => {
row.addTextarea('whatYouLoved', {
label: 'What did you and your pet love most about our service?',
placeholder: 'Share what made your experience special...',
rows: 2,
autoExpand: true
});
});
const improvementSection = form.addSubform('improvementSection', {
title: 'How Can We Improve?',
isVisible: () => {
const nps = recommendSection.ratingScale('recommendNPS')?.npsCategory();
return nps === 'detractor' || nps === 'passive';
},
customStyles: { backgroundColor: '#fef3c7', padding: '16px', borderRadius: '8px' }
});
improvementSection.addRow(row => {
row.addCheckboxList('improvementAreas', {
label: 'What areas need improvement?',
options: [
{ id: 'care', name: 'Pet care quality' },
{ id: 'handling', name: 'Pet handling' },
{ id: 'communication', name: 'Communication' },
{ id: 'timing', name: 'Service timing' },
{ id: 'facility', name: 'Facility cleanliness' },
{ id: 'pricing', name: 'Pricing / Value' },
{ id: 'booking', name: 'Booking process' },
{ id: 'staff', name: 'Staff attitude' }
],
orientation: 'vertical'
});
});
improvementSection.addSpacer();
improvementSection.addRow(row => {
row.addTextarea('improvementDetails', {
label: 'Please share specific feedback',
placeholder: 'Help us understand how to serve you and your pet better...',
rows: 3,
autoExpand: true
});
});
// ============================================
// SECTION 7: Summary
// ============================================
const summarySection = form.addSubform('summarySection', {
title: 'Feedback Summary',
isVisible: () => recommendSection.ratingScale('recommendNPS')?.value() !== null
});
summarySection.addRow(row => {
row.addTextPanel('summaryContent', {
computedValue: () => {
const serviceType = visitSection.dropdown('serviceType')?.value();
const petType = visitSection.dropdown('petType')?.value();
const petName = visitSection.textbox('petName')?.value();
const overallRating = qualitySection.starRating('overallService')?.value();
const staffRating = staffSection.starRating('staffFriendliness')?.value();
const facilityRating = staffSection.starRating('facilityClean')?.value();
const nps = recommendSection.ratingScale('recommendNPS')?.npsCategory();
const petMood = petExperienceSection.emojiRating('petMood')?.value();
if (!overallRating) return 'Please specify your overall rating...';
const serviceLabels: Record<string, string> = {
'grooming': 'Grooming',
'boarding': 'Boarding',
'daycare': 'Daycare',
'vet': 'Vet Visit',
'training': 'Training',
'walking': 'Dog Walking',
'sitting': 'Pet Sitting',
'store': 'Pet Store',
'other': 'Other'
};
const petLabels: Record<string, string> = {
'dog': 'Dog',
'cat': 'Cat',
'bird': 'Bird',
'rabbit': 'Rabbit',
'hamster': 'Small Pet',
'reptile': 'Reptile',
'fish': 'Fish',
'other': 'Other'
};
const moodLabels: Record<string, string> = {
'very-bad': 'Very Stressed',
'bad': 'Unhappy',
'neutral': 'Okay',
'good': 'Happy',
'excellent': 'Very Happy'
};
let summary = `PET SERVICE FEEDBACK\n`;
summary += `${'═'.repeat(25)}\n\n`;
if (petName) {
summary += `Pet: ${petName}`;
if (petType) summary += ` (${petLabels[petType] || petType})`;
summary += '\n';
}
if (serviceType) {
summary += `Service: ${serviceLabels[serviceType] || serviceType}\n`;
}
summary += `\n${'─'.repeat(25)}\n\n`;
summary += `Service Rating: ${'★'.repeat(overallRating)}${'☆'.repeat(5 - overallRating)} (${overallRating}/5)\n`;
if (staffRating) {
summary += `Staff: ${'★'.repeat(staffRating)}${'☆'.repeat(5 - staffRating)} (${staffRating}/5)\n`;
}
if (facilityRating) {
summary += `Facility: ${'★'.repeat(facilityRating)}${'☆'.repeat(5 - facilityRating)} (${facilityRating}/5)\n`;
}
if (petMood) {
summary += `\nPet's mood: ${moodLabels[petMood] || petMood}`;
}
if (nps) {
const emoji = nps === 'promoter' ? '🎉' : nps === 'passive' ? '😐' : '😟';
summary += `\n\n${emoji} NPS: ${nps.charAt(0).toUpperCase() + nps.slice(1)}`;
}
return summary;
},
customStyles: () => {
const nps = recommendSection.ratingScale('recommendNPS')?.npsCategory();
const baseStyles = {
padding: '16px',
borderRadius: '8px',
whiteSpace: 'pre-wrap',
fontFamily: 'monospace',
fontSize: '13px'
};
if (nps === 'promoter') {
return { ...baseStyles, backgroundColor: '#d1fae5', borderLeft: '4px solid #10b981' };
} else if (nps === 'passive') {
return { ...baseStyles, backgroundColor: '#fef3c7', borderLeft: '4px solid #f59e0b' };
} else if (nps === 'detractor') {
return { ...baseStyles, backgroundColor: '#fee2e2', borderLeft: '4px solid #ef4444' };
}
return { ...baseStyles, backgroundColor: '#fff7ed', borderLeft: '4px solid #ea580c' };
}
});
});
// ============================================
// FORM CONFIGURATION
// ============================================
form.configureSubmitButton({
label: 'Submit Feedback',
isVisible: () => recommendSection.ratingScale('recommendNPS')?.value() !== null
});
form.configureCompletionScreen({
type: 'text',
title: () => {
const petName = visitSection.textbox('petName')?.value();
return petName ? `Thank You for Your Feedback About ${petName}!` : 'Thank You for Your Feedback!';
},
message: 'We truly appreciate you taking the time to share your experience. Your feedback helps us provide the best possible care for all our furry, feathered, and scaly friends!'
});
}
Frequently Asked Questions
What pet services is this form suitable for?
This form works for pet groomers, boarding facilities, doggy daycares, pet hotels, veterinary clinics, pet stores, dog walkers, and pet sitters. Customize the service types and questions to match your specific business.
How do you measure pet care quality?
The form includes questions about the pet's behavior after service, stress levels observed, handling quality, and specific care aspects like grooming results or medical attention. Pet owners can rate based on how their pet responded to the experience.
Should I ask about the pet's behavior after service?
Yes! Questions about post-service behavior (happy, stressed, tired, etc.) provide valuable insights into the pet's actual experience. A pet that returns home happy and relaxed indicates quality care, even if the owner wasn't present.
How do I handle negative feedback about pet care?
Treat pet-related complaints with urgency - pet owners are emotionally invested. The form captures concerns immediately and allows you to follow up. Quick, empathetic responses to pet care issues build trust and loyalty.
Can I customize this for specific pet types?
Absolutely. The form includes a pet type selector (dog, cat, bird, etc.) with conditional questions. You can add breed-specific questions, size-based considerations, or species-specific care aspects as needed.