Spa & Wellness Review Form
The spa experience is all about relaxation and rejuvenation. This elegant feedback form captures every aspect of the wellness journey - from booking and arrival to treatment quality and post-visit feeling. With specialized questions for different treatment types and a calming visual design, it helps spas understand what creates the perfect experience and where improvements are needed.
Try the Form
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export function spaWellnessFeedback(form: FormTs) {
// Spa & Wellness Feedback - Elegant review form for spas and wellness centers
// Demonstrates: StarRating, EmojiRating, MatrixQuestion, Slider, Datepicker, RatingScale, conditional visibility
// ============================================
// HEADER
// ============================================
form.addRow(row => {
row.addTextPanel('header', {
label: '✨ How Was Your Experience?',
computedValue: () => 'Your feedback helps us create the perfect escape',
customStyles: {
background: 'linear-gradient(135deg, #a855f7 0%, #ec4899 100%)',
color: 'white',
padding: '24px',
borderRadius: '16px',
textAlign: 'center'
}
});
});
// ============================================
// SECTION 1: Visit Details
// ============================================
const visitSection = form.addSubform('visitSection', {
title: 'Your Visit',
customStyles: {
backgroundColor: '#fdf4ff',
padding: '16px',
borderRadius: '12px'
}
});
visitSection.addRow(row => {
row.addDatepicker('visitDate', {
label: 'Date of visit',
maxDate: () => new Date().toISOString()
}, '1fr');
row.addDropdown('visitType', {
label: 'Visit type',
options: [
{ id: 'first', name: 'First visit' },
{ id: 'returning', name: 'Returning guest' },
{ id: 'regular', name: 'Regular member' },
{ id: 'package', name: 'Package/Membership holder' }
],
isRequired: true
}, '1fr');
});
visitSection.addRow(row => {
row.addCheckboxList('services', {
label: 'Services received (select all that apply)',
options: [
{ id: 'massage', name: 'Massage therapy' },
{ id: 'facial', name: 'Facial treatment' },
{ id: 'body-treatment', name: 'Body treatment/wrap' },
{ id: 'manicure', name: 'Manicure' },
{ id: 'pedicure', name: 'Pedicure' },
{ id: 'hair', name: 'Hair services' },
{ id: 'sauna', name: 'Sauna/Steam room' },
{ id: 'pool', name: 'Pool/Hydrotherapy' },
{ id: 'meditation', name: 'Meditation/Yoga class' },
{ id: 'other', name: 'Other service' }
],
orientation: 'vertical',
isRequired: true
});
});
// ============================================
// SECTION 2: Overall Experience
// ============================================
const experienceSection = form.addSubform('experienceSection', {
title: 'Overall Experience',
customStyles: { padding: '16px', borderRadius: '12px', border: '1px solid #f0abfc' }
});
experienceSection.addRow(row => {
row.addStarRating('overallRating', {
label: 'How would you rate your overall experience?',
maxStars: 5,
size: 'xl',
alignment: 'center',
filledColor: '#a855f7',
showConfettiOnMax: true
});
});
experienceSection.addRow(row => {
row.addEmojiRating('relaxationLevel', {
label: 'How relaxed do you feel after your visit?',
preset: 'mood',
size: 'lg',
showLabels: true,
alignment: 'center'
});
});
// ============================================
// SECTION 3: Treatment Quality (MatrixQuestion)
// ============================================
const treatmentSection = form.addSubform('treatmentSection', {
title: 'Treatment Quality',
isVisible: () => (visitSection.checkboxList('services')?.value()?.length ?? 0) > 0,
customStyles: { backgroundColor: '#fdf4ff', padding: '16px', borderRadius: '12px' }
});
treatmentSection.addRow(row => {
row.addMatrixQuestion('treatmentRatings', {
label: 'Please rate the following aspects:',
rows: [
{ id: 'skill', label: 'Therapist/practitioner skill', isRequired: true },
{ id: 'pressure', label: 'Pressure/technique (if applicable)' },
{ id: 'products', label: 'Quality of products used' },
{ id: 'timing', label: 'Treatment duration/pacing' },
{ id: 'customization', label: 'Personalization to your needs' }
],
columns: [
{ id: '1', label: 'Poor' },
{ id: '2', label: 'Fair' },
{ id: '3', label: 'Good' },
{ id: '4', label: 'Very Good' },
{ id: '5', label: 'Excellent' }
],
striped: true,
fullWidth: true
});
});
// ============================================
// SECTION 4: Ambiance & Facilities
// ============================================
const ambianceSection = form.addSubform('ambianceSection', {
title: 'Ambiance & Facilities',
customStyles: { padding: '16px', borderRadius: '12px', border: '1px solid #f0abfc' }
});
ambianceSection.addRow(row => {
row.addStarRating('cleanlinessRating', {
label: 'Cleanliness & hygiene',
maxStars: 5,
size: 'lg',
alignment: 'center',
filledColor: '#a855f7'
}, '1fr');
row.addStarRating('ambianceRating', {
label: 'Atmosphere & ambiance',
maxStars: 5,
size: 'lg',
alignment: 'center',
filledColor: '#a855f7'
}, '1fr');
});
ambianceSection.addRow(row => {
row.addStarRating('musicRating', {
label: 'Music & sound',
maxStars: 5,
size: 'lg',
alignment: 'center',
filledColor: '#a855f7'
}, '1fr');
row.addStarRating('scentRating', {
label: 'Aromatherapy & scents',
maxStars: 5,
size: 'lg',
alignment: 'center',
filledColor: '#a855f7'
}, '1fr');
});
ambianceSection.addRow(row => {
row.addSlider('temperatureComfort', {
label: 'Temperature comfort (was it too cold or too warm?)',
min: 1,
max: 5,
step: 1,
defaultValue: 3,
showValue: false
});
});
ambianceSection.addRow(row => {
row.addTextPanel('temperatureLabels', {
computedValue: () => {
const temp = ambianceSection.slider('temperatureComfort')?.value() ?? 3;
const labels = ['Too Cold', 'Slightly Cold', 'Perfect', 'Slightly Warm', 'Too Warm'];
return `Temperature: ${labels[temp - 1]}`;
},
customStyles: {
textAlign: 'center',
fontSize: '14px',
color: '#6b21a8'
}
});
});
// ============================================
// SECTION 5: Service & Staff
// ============================================
const serviceSection = form.addSubform('serviceSection', {
title: 'Service & Staff',
customStyles: { backgroundColor: '#fdf4ff', padding: '16px', borderRadius: '12px' }
});
serviceSection.addRow(row => {
row.addMatrixQuestion('serviceRatings', {
label: 'How would you rate our service?',
rows: [
{ id: 'booking', label: 'Booking process', isRequired: true },
{ id: 'checkin', label: 'Check-in experience' },
{ id: 'staff-friendliness', label: 'Staff friendliness' },
{ id: 'attentiveness', label: 'Attentiveness to needs' },
{ id: 'checkout', label: 'Check-out and payment' }
],
columns: [
{ id: '1', label: 'Poor' },
{ id: '2', label: 'Fair' },
{ id: '3', label: 'Good' },
{ id: '4', label: 'Very Good' },
{ id: '5', label: 'Excellent' }
],
striped: true,
fullWidth: true
});
});
serviceSection.addRow(row => {
row.addTextbox('therapistName', {
label: 'Your therapist/practitioner name (optional)',
placeholder: 'If you remember their name...'
});
});
serviceSection.addRow(row => {
row.addTextarea('therapistFeedback', {
label: 'Any specific feedback for your therapist?',
placeholder: 'Compliments or suggestions...',
rows: 2,
autoExpand: true,
isVisible: () => (serviceSection.textbox('therapistName')?.value()?.length ?? 0) > 0
});
});
// ============================================
// SECTION 6: Value & Recommendation
// ============================================
const valueSection = form.addSubform('valueSection', {
title: 'Value & Recommendation',
customStyles: { padding: '16px', borderRadius: '12px', border: '1px solid #f0abfc' }
});
valueSection.addRow(row => {
row.addRatingScale('valueForMoney', {
preset: 'likert-5',
label: 'The experience was good value for money',
lowLabel: 'Strongly Disagree',
highLabel: 'Strongly Agree',
alignment: 'center'
});
});
valueSection.addRow(row => {
row.addRatingScale('npsScore', {
preset: 'nps',
label: 'How likely are you to recommend us to friends or family?',
showCategoryLabel: true,
showSegmentColors: true,
showConfettiOnPromoter: true
});
});
// ============================================
// SECTION 7: Follow-up for Low Ratings
// ============================================
const concernsSection = form.addSubform('concernsSection', {
title: 'Help Us Improve',
isVisible: () => {
const overall = experienceSection.starRating('overallRating')?.value() ?? 0;
const nps = valueSection.ratingScale('npsScore')?.value() ?? 10;
return overall <= 3 || nps <= 6;
},
customStyles: { backgroundColor: '#fef3c7', padding: '16px', borderRadius: '12px' }
});
concernsSection.addRow(row => {
row.addSuggestionChips('issueAreas', {
label: 'What areas need improvement?',
suggestions: [
{ id: 'wait-time', name: 'Wait time' },
{ id: 'cleanliness', name: 'Cleanliness' },
{ id: 'treatment', name: 'Treatment quality' },
{ id: 'staff', name: 'Staff attitude' },
{ id: 'noise', name: 'Noise/Disturbances' },
{ id: 'value', name: 'Value for money' },
{ id: 'amenities', name: 'Amenities' },
{ id: 'communication', name: 'Communication' }
],
alignment: 'center'
});
});
concernsSection.addSpacer();
concernsSection.addRow(row => {
row.addTextarea('improvementSuggestions', {
label: 'Please share more details about your concerns',
placeholder: 'Your feedback helps us create a better experience...',
rows: 3,
autoExpand: true
});
});
// ============================================
// SECTION 8: Positive Highlights (for high ratings)
// ============================================
const highlightsSection = form.addSubform('highlightsSection', {
title: 'What Made Your Visit Special?',
isVisible: () => {
const overall = experienceSection.starRating('overallRating')?.value() ?? 0;
return overall >= 4;
},
customStyles: { backgroundColor: '#d1fae5', padding: '16px', borderRadius: '12px' }
});
highlightsSection.addRow(row => {
row.addSuggestionChips('bestParts', {
label: 'What stood out most?',
suggestions: [
{ id: 'relaxation', name: '🧘 Deep relaxation' },
{ id: 'therapist', name: '👐 Skilled therapist' },
{ id: 'ambiance', name: '✨ Beautiful ambiance' },
{ id: 'products', name: '🌿 Quality products' },
{ id: 'service', name: '💝 Excellent service' },
{ id: 'cleanliness', name: '🧹 Spotless facilities' }
],
max: 3,
alignment: 'center'
});
});
highlightsSection.addSpacer();
highlightsSection.addRow(row => {
row.addTextarea('testimonial', {
label: 'Would you like to leave a testimonial? (may be used in marketing)',
placeholder: 'Share your experience in a few words...',
rows: 2,
autoExpand: true
});
});
// ============================================
// SECTION 9: Future Visits
// ============================================
const futureSection = form.addSubform('futureSection', {
title: 'Future Visits'
});
futureSection.addRow(row => {
row.addThumbRating('willReturn', {
label: 'Will you visit us again?',
showLabels: true,
upLabel: 'Definitely!',
downLabel: 'Unlikely',
alignment: 'center',
size: 'lg'
});
});
futureSection.addRow(row => {
row.addCheckboxList('interestedServices', {
label: 'Interested in trying next time?',
options: [
{ id: 'couples', name: 'Couples massage' },
{ id: 'hot-stone', name: 'Hot stone therapy' },
{ id: 'aromatherapy', name: 'Aromatherapy' },
{ id: 'facial', name: 'Signature facial' },
{ id: 'package', name: 'Day spa package' },
{ id: 'membership', name: 'Membership options' }
],
orientation: 'horizontal'
});
});
futureSection.addRow(row => {
row.addCheckbox('receiveOffers', {
label: 'Send me special offers and wellness tips'
});
});
futureSection.addRow(row => {
row.addEmail('email', {
label: 'Email address',
placeholder: 'your@email.com',
isVisible: () => futureSection.checkbox('receiveOffers')?.value() === true,
isRequired: () => futureSection.checkbox('receiveOffers')?.value() === true
});
});
// ============================================
// SUMMARY
// ============================================
const summarySection = form.addSubform('summary', {
title: 'Feedback Summary',
isVisible: () => experienceSection.starRating('overallRating')?.value() !== null
});
summarySection.addRow(row => {
row.addTextPanel('summaryContent', {
computedValue: () => {
const overall = experienceSection.starRating('overallRating')?.value() ?? 0;
const relaxation = experienceSection.emojiRating('relaxationLevel')?.value();
const services = visitSection.checkboxList('services')?.value() || [];
const nps = valueSection.ratingScale('npsScore')?.value();
const npsCategory = valueSection.ratingScale('npsScore')?.npsCategory();
const willReturn = futureSection.thumbRating('willReturn')?.value();
const relaxLabels: Record<string, string> = {
'very-bad': '😰 Stressed',
'bad': '😕 Tense',
'neutral': '😐 Okay',
'good': '😌 Relaxed',
'excellent': '🧘 Deeply Relaxed'
};
let summary = '✨ Spa Visit Summary\n';
summary += '═'.repeat(22) + '\n\n';
summary += `Overall: ${'★'.repeat(overall)}${'☆'.repeat(5 - overall)}\n`;
summary += `Relaxation: ${relaxLabels[relaxation || ''] || 'Not rated'}\n`;
summary += `Services: ${services.length} received\n`;
if (nps !== null && nps !== undefined) {
summary += `\nNPS: ${nps}/10 (${npsCategory})\n`;
}
summary += `Return Visit: ${willReturn === 'up' ? 'Yes' : willReturn === 'down' ? 'Unlikely' : 'Not answered'}`;
return summary;
},
customStyles: {
padding: '16px',
borderRadius: '12px',
backgroundColor: '#fdf4ff',
whiteSpace: 'pre-wrap',
fontFamily: 'monospace',
fontSize: '13px',
borderLeft: '4px solid #a855f7'
}
});
});
// ============================================
// FORM CONFIGURATION
// ============================================
form.configureSubmitButton({
label: 'Submit Feedback',
isVisible: () => experienceSection.starRating('overallRating')?.value() !== null
});
form.configureCompletionScreen({
type: 'text',
title: 'Thank You for Your Feedback!',
message: 'We appreciate you taking the time to share your experience. Your feedback helps us create the perfect sanctuary for relaxation and wellness.'
});
}
Frequently Asked Questions
When should I send the spa feedback survey?
Send 2-24 hours after the appointment. Too soon interrupts the relaxation; too late and details are forgotten. Email or SMS both work well. Some spas ask for quick feedback at checkout for immediate concerns.
What makes a great spa feedback form?
Keep it elegant and calming like your spa. Focus on the full journey: booking ease, arrival, treatment quality, therapist skill, ambiance, and departure. Include specific service questions while maintaining relaxing aesthetics.
How do I handle negative spa feedback?
Respond personally and quickly. Offer to make it right - complimentary treatment, refund, or personal follow-up. Spa-goers expect high service standards; addressing issues promptly often converts unhappy guests into loyal advocates.
Should I ask about specific therapists?
Yes, but carefully. Make therapist identification optional to avoid guests feeling they're 'rating' an individual unfairly. Use feedback for coaching and recognition, not punishment. Celebrate positive feedback publicly.
What questions matter most for spa feedback?
Cleanliness/hygiene always ranks highest - it's non-negotiable in wellness. Treatment effectiveness, therapist skill, ambiance, and value for money follow. Always ask about the emotional outcome - did they feel relaxed/rejuvenated?
How can I increase spa feedback response rates?
Keep it short (3-5 minutes max). Use elegant design matching your brand. Consider a small incentive like 10% off next visit. Make it easy with one-click links. Send at the right time when the experience is fresh.