Restaurant Feedback Form
This restaurant feedback form helps dining establishments collect actionable guest insights. It covers all key aspects of the dining experience including food quality ratings for specific dishes, service speed and attentiveness, ambiance and cleanliness, and value for money. The form uses smart conditional logic to show follow-up questions based on ratings, helping you identify both strengths and areas for improvement.
Try the Form
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
218
219
220
221
222
223
224
225
226
227
228
229
230
231
232
233
234
235
236
237
238
239
240
241
242
243
244
245
246
247
248
249
250
251
252
253
254
255
256
257
258
259
260
261
262
263
264
265
266
267
268
269
270
271
272
273
274
275
276
277
278
279
280
281
282
283
284
285
286
287
288
289
290
291
292
293
294
295
296
297
298
299
300
301
302
303
304
305
306
307
308
309
310
311
312
313
314
315
316
317
318
319
320
321
322
323
324
325
326
327
328
329
330
331
332
333
334
335
336
337
338
339
340
341
342
343
344
345
346
347
348
349
350
351
352
353
354
355
356
357
358
359
360
361
362
363
364
365
366
367
368
369
370
371
372
373
374
375
376
377
378
379
380
381
382
383
384
385
386
387
388
389
390
391
392
393
394
395
396
397
398
399
400
401
402
403
404
405
406
407
408
409
410
411
412
413
414
415
416
417
418
419
420
421
422
423
424
425
426
427
428
429
430
431
432
433
434
435
436
437
438
439
440
441
442
443
444
445
446
447
448
449
450
451
452
453
454
455
456
457
458
459
460
461
462
463
464
465
466
467
468
469
470
471
472
473
474
475
476
477
478
479
480
481
482
483
484
485
486
487
488
489
490
491
492
493
494
495
496
497
498
499
500
501
502
503
504
505
506
507
508
509
510
511
512
513
514
515
516
517
export function restaurantFeedback(form: FormTs) {
// Restaurant Feedback - Comprehensive dining experience survey
// Demonstrates: MatrixQuestion, StarRating, EmojiRating, Slider, conditional sections
// ============================================
// HEADER
// ============================================
form.addRow(row => {
row.addTextPanel('header', {
label: 'How Was Your Dining Experience?',
computedValue: () => 'Your feedback helps us serve you better',
customStyles: {
backgroundColor: '#dc2626',
color: 'white',
padding: '24px',
borderRadius: '12px',
textAlign: 'center'
}
});
});
// ============================================
// SECTION 1: Visit Details
// ============================================
const visitDetails = form.addSubform('visitDetails', {
title: 'Visit Details',
customStyles: { backgroundColor: '#fef2f2', padding: '16px', borderRadius: '8px' }
});
visitDetails.addRow(row => {
row.addDropdown('mealType', {
label: 'Type of Meal',
options: [
{ id: 'breakfast', name: 'Breakfast' },
{ id: 'lunch', name: 'Lunch' },
{ id: 'dinner', name: 'Dinner' },
{ id: 'brunch', name: 'Brunch' },
{ id: 'latenight', name: 'Late Night' }
],
placeholder: 'Select meal type',
isRequired: true
}, '1fr');
row.addDropdown('diningType', {
label: 'Dining Type',
options: [
{ id: 'dinein', name: 'Dine-in' },
{ id: 'takeout', name: 'Takeout' },
{ id: 'delivery', name: 'Delivery' },
{ id: 'catering', name: 'Catering' }
],
placeholder: 'Select dining type'
}, '1fr');
});
visitDetails.addRow(row => {
row.addDatepicker('visitDate', {
label: 'Date of Visit',
maxDate: new Date().toISOString()
}, '1fr');
row.addInteger('partySize', {
label: 'Party Size',
min: 1,
max: 20,
placeholder: 'Number of guests'
}, '1fr');
});
visitDetails.addRow(row => {
row.addRadioButton('visitFrequency', {
label: 'How often do you visit us?',
options: [
{ id: 'first', name: 'First time' },
{ id: 'occasional', name: 'Occasionally' },
{ id: 'monthly', name: 'Monthly' },
{ id: 'weekly', name: 'Weekly' },
{ id: 'regular', name: 'Regular' }
],
orientation: 'horizontal'
});
});
// ============================================
// SECTION 2: Overall Experience
// ============================================
const overallSection = form.addSubform('overallSection', {
title: 'Overall Experience',
customStyles: { padding: '16px', borderRadius: '8px', border: '1px solid #e2e8f0' }
});
overallSection.addRow(row => {
row.addEmojiRating('overallMood', {
label: 'How would you describe your dining experience?',
preset: 'satisfaction',
size: 'lg',
showLabels: true,
alignment: 'center'
});
});
overallSection.addRow(row => {
row.addStarRating('overallRating', {
label: 'Overall Restaurant Rating',
maxStars: 5,
size: 'xl',
alignment: 'center',
showConfettiOnMax: true
});
});
// ============================================
// SECTION 3: Food Quality (MatrixQuestion)
// ============================================
const foodSection = form.addSubform('foodSection', {
title: 'Food Quality',
isVisible: () => overallSection.starRating('overallRating')?.value() !== null,
customStyles: { padding: '16px', borderRadius: '8px', backgroundColor: '#fafafa' }
});
foodSection.addRow(row => {
row.addMatrixQuestion('foodRatings', {
label: 'Please rate the following aspects of your food:',
rows: [
{ id: 'taste', label: 'Taste & Flavor', isRequired: true },
{ id: 'freshness', label: 'Freshness of Ingredients', isRequired: true },
{ id: 'presentation', label: 'Presentation', isRequired: false },
{ id: 'portion', label: 'Portion Size', isRequired: false },
{ id: 'temperature', label: 'Temperature (Hot/Cold)', isRequired: false },
{ id: 'menu_variety', label: 'Menu Variety', isRequired: false }
],
columns: [
{ id: '1', label: 'Poor' },
{ id: '2', label: 'Fair' },
{ id: '3', label: 'Good' },
{ id: '4', label: 'Very Good' },
{ id: '5', label: 'Excellent' }
],
striped: true,
fullWidth: true
});
});
foodSection.addRow(row => {
row.addTextarea('dishHighlight', {
label: 'Which dish did you enjoy most?',
placeholder: 'Tell us about your favorite dish...',
rows: 2,
autoExpand: true
});
});
// ============================================
// SECTION 4: Service Quality
// ============================================
const serviceSection = form.addSubform('serviceSection', {
title: 'Service Quality',
isVisible: () => overallSection.starRating('overallRating')?.value() !== null,
customStyles: { padding: '16px', borderRadius: '8px', border: '1px solid #e2e8f0' }
});
serviceSection.addRow(row => {
row.addStarRating('serverRating', {
label: 'Server/Staff Friendliness',
maxStars: 5,
size: 'md'
}, '1fr');
row.addStarRating('speedRating', {
label: 'Speed of Service',
maxStars: 5,
size: 'md'
}, '1fr');
});
serviceSection.addRow(row => {
row.addStarRating('attentivenessRating', {
label: 'Staff Attentiveness',
maxStars: 5,
size: 'md'
}, '1fr');
row.addStarRating('knowledgeRating', {
label: 'Menu Knowledge',
maxStars: 5,
size: 'md',
tooltip: 'How well staff explained menu items'
}, '1fr');
});
serviceSection.addRow(row => {
row.addSlider('waitTime', {
label: 'How long did you wait for your food? (minutes)',
min: 0,
max: 60,
step: 5,
showValue: true,
unit: 'min'
});
});
serviceSection.addRow(row => {
row.addThumbRating('orderAccuracy', {
label: 'Was your order accurate?',
showLabels: true,
upLabel: 'Yes, correct',
downLabel: 'No, had issues',
alignment: 'left'
});
});
// Order issue follow-up
serviceSection.addRow(row => {
row.addTextarea('orderIssueDetails', {
label: 'What was wrong with your order?',
placeholder: 'Please describe the issue...',
rows: 2,
autoExpand: true,
isVisible: () => serviceSection.thumbRating('orderAccuracy')?.value() === 'down'
});
});
// ============================================
// SECTION 5: Ambiance & Cleanliness
// ============================================
const ambianceSection = form.addSubform('ambianceSection', {
title: 'Ambiance & Cleanliness',
isVisible: () => {
const diningType = visitDetails.dropdown('diningType')?.value();
return diningType === 'dinein' && overallSection.starRating('overallRating')?.value() !== null;
},
customStyles: { padding: '16px', borderRadius: '8px', backgroundColor: '#f0fdf4' }
});
ambianceSection.addRow(row => {
row.addStarRating('cleanlinessRating', {
label: 'Cleanliness',
maxStars: 5,
size: 'md'
}, '1fr');
row.addStarRating('ambianceRating', {
label: 'Ambiance/Atmosphere',
maxStars: 5,
size: 'md'
}, '1fr');
});
ambianceSection.addRow(row => {
row.addStarRating('noiseLevel', {
label: 'Noise Level',
maxStars: 5,
size: 'md',
tooltip: '5 = Perfect for conversation'
}, '1fr');
row.addStarRating('comfortRating', {
label: 'Seating Comfort',
maxStars: 5,
size: 'md'
}, '1fr');
});
// ============================================
// SECTION 6: Value for Money
// ============================================
const valueSection = form.addSubform('valueSection', {
title: 'Value for Money',
isVisible: () => overallSection.starRating('overallRating')?.value() !== null,
customStyles: { padding: '16px', borderRadius: '8px', border: '1px solid #e2e8f0' }
});
valueSection.addRow(row => {
row.addSlider('valueForMoney', {
label: 'Value for Money',
min: 1,
max: 10,
step: 1,
showValue: true,
defaultValue: 5
});
});
valueSection.addRow(row => {
row.addRadioButton('pricePerception', {
label: 'How would you describe the prices?',
options: [
{ id: 'too_expensive', name: 'Too expensive' },
{ id: 'slightly_high', name: 'Slightly high' },
{ id: 'fair', name: 'Fair/Reasonable' },
{ id: 'good_value', name: 'Good value' },
{ id: 'excellent_value', name: 'Excellent value' }
],
orientation: 'horizontal'
});
});
// ============================================
// SECTION 7: Issues Section (Low Ratings)
// ============================================
const issuesSection = form.addSubform('issuesSection', {
title: 'We Want to Make It Right',
isVisible: () => {
const rating = overallSection.starRating('overallRating')?.value();
return rating !== null && rating !== undefined && rating <= 2;
},
customStyles: { padding: '16px', borderRadius: '8px', backgroundColor: '#fef2f2', borderLeft: '4px solid #ef4444' }
});
issuesSection.addRow(row => {
row.addCheckboxList('issueAreas', {
label: 'What areas need improvement?',
options: [
{ id: 'food_quality', name: 'Food quality' },
{ id: 'service_slow', name: 'Slow service' },
{ id: 'staff_rude', name: 'Staff attitude' },
{ id: 'cleanliness', name: 'Cleanliness' },
{ id: 'wrong_order', name: 'Wrong order' },
{ id: 'pricing', name: 'Pricing' },
{ id: 'wait_time', name: 'Long wait time' },
{ id: 'other', name: 'Other' }
],
orientation: 'vertical'
});
});
issuesSection.addRow(row => {
row.addTextarea('issueDetails', {
label: 'Please describe what happened',
placeholder: 'We take all feedback seriously and want to improve...',
rows: 3,
autoExpand: true,
isRequired: () => {
const issues = issuesSection.checkboxList('issueAreas')?.value() || [];
return issues.length > 0;
}
});
});
// ============================================
// SECTION 8: Positive Highlights (High Ratings)
// ============================================
const highlightsSection = form.addSubform('highlightsSection', {
title: 'What Made Your Visit Great?',
isVisible: () => {
const rating = overallSection.starRating('overallRating')?.value();
return rating !== null && rating !== undefined && rating >= 4;
},
customStyles: { padding: '16px', borderRadius: '8px', backgroundColor: '#ecfdf5', borderLeft: '4px solid #10b981' }
});
highlightsSection.addRow(row => {
row.addSuggestionChips('highlights', {
label: 'What did you love most? (Select up to 4)',
suggestions: [
{ id: 'delicious_food', name: 'Delicious Food' },
{ id: 'great_service', name: 'Great Service' },
{ id: 'nice_ambiance', name: 'Nice Ambiance' },
{ id: 'friendly_staff', name: 'Friendly Staff' },
{ id: 'good_portions', name: 'Good Portions' },
{ id: 'clean', name: 'Very Clean' },
{ id: 'good_value', name: 'Good Value' },
{ id: 'quick_service', name: 'Quick Service' }
],
max: 4,
alignment: 'center'
});
});
// ============================================
// SECTION 9: Recommendation
// ============================================
const recommendSection = form.addSubform('recommendSection', {
title: 'Would You Recommend Us?',
isVisible: () => overallSection.starRating('overallRating')?.value() !== null,
customStyles: () => {
const nps = recommendSection.ratingScale('npsScore')?.npsCategory();
if (nps === 'promoter') return { backgroundColor: '#d1fae5', padding: '16px', borderRadius: '8px' };
if (nps === 'passive') return { backgroundColor: '#fef3c7', padding: '16px', borderRadius: '8px' };
if (nps === 'detractor') return { backgroundColor: '#fee2e2', padding: '16px', borderRadius: '8px' };
return { padding: '16px', borderRadius: '8px', border: '1px dashed #cbd5e1' };
}
});
recommendSection.addRow(row => {
row.addRatingScale('npsScore', {
preset: 'nps',
label: 'How likely are you to recommend us to friends or family?',
showCategoryLabel: true,
showSegmentColors: true,
showConfettiOnPromoter: true
});
});
recommendSection.addRow(row => {
row.addCheckbox('returnIntent', {
label: 'I plan to visit again'
});
});
// ============================================
// SECTION 10: Additional Comments
// ============================================
const commentsSection = form.addSubform('commentsSection', {
title: 'Additional Comments',
isVisible: () => overallSection.starRating('overallRating')?.value() !== null
});
commentsSection.addRow(row => {
row.addTextarea('additionalComments', {
label: 'Any other feedback or suggestions?',
placeholder: 'We appreciate all your thoughts...',
rows: 3,
autoExpand: true
});
});
commentsSection.addRow(row => {
row.addCheckbox('allowContact', {
label: 'You may contact me regarding my feedback'
});
});
commentsSection.addRow(row => {
row.addEmail('contactEmail', {
label: 'Email Address',
placeholder: 'your@email.com',
isVisible: () => commentsSection.checkbox('allowContact')?.value() === true,
isRequired: () => commentsSection.checkbox('allowContact')?.value() === true
});
});
// ============================================
// SUMMARY SECTION
// ============================================
const summarySection = form.addSubform('summarySection', {
title: 'Your Feedback Summary',
isVisible: () => overallSection.starRating('overallRating')?.value() !== null
});
summarySection.addRow(row => {
row.addTextPanel('summaryContent', {
computedValue: () => {
const overall = overallSection.starRating('overallRating')?.value();
const mood = overallSection.emojiRating('overallMood')?.value();
const nps = recommendSection.ratingScale('npsScore')?.value();
const npsCategory = recommendSection.ratingScale('npsScore')?.npsCategory();
const highlights = highlightsSection.suggestionChips('highlights')?.value() || [];
const issues = issuesSection.checkboxList('issueAreas')?.value() || [];
if (overall === null || overall === undefined) return '';
let emoji = overall >= 4 ? '🍽️' : overall >= 3 ? '🤔' : '😔';
let summary = `${emoji} Dining Feedback Summary\n`;
summary += `${'═'.repeat(28)}\n\n`;
summary += `⭐ Overall Rating: ${overall}/5 stars\n`;
if (mood) {
const moodLabels: Record<string, string> = {
'very-bad': '😢 Very Disappointed',
'bad': '😕 Disappointed',
'neutral': '😐 It was OK',
'good': '😊 Satisfied',
'excellent': '😃 Delighted'
};
summary += `${moodLabels[mood] || mood}\n`;
}
if (nps !== null && nps !== undefined) {
summary += `\n📊 Recommendation: ${nps}/10`;
if (npsCategory) {
summary += ` (${npsCategory.charAt(0).toUpperCase()}${npsCategory.slice(1)})`;
}
}
if (highlights.length > 0) {
summary += `\n\n✨ Loved: ${highlights.length} items selected`;
}
if (issues.length > 0) {
summary += `\n⚠️ Issues: ${issues.length} areas flagged`;
}
return summary;
},
customStyles: () => {
const rating = overallSection.starRating('overallRating')?.value();
const baseStyles = {
padding: '16px',
borderRadius: '8px',
whiteSpace: 'pre-wrap',
fontFamily: 'monospace',
fontSize: '14px'
};
if (rating !== null && rating !== undefined && rating >= 4) {
return { ...baseStyles, backgroundColor: '#d1fae5', borderLeft: '4px solid #10b981' };
} else if (rating !== null && rating !== undefined && rating >= 3) {
return { ...baseStyles, backgroundColor: '#fef3c7', borderLeft: '4px solid #f59e0b' };
} else if (rating !== null && rating !== undefined) {
return { ...baseStyles, backgroundColor: '#fee2e2', borderLeft: '4px solid #ef4444' };
}
return baseStyles;
}
});
});
// ============================================
// FORM CONFIGURATION
// ============================================
form.configureSubmitButton({
label: 'Submit Feedback',
isVisible: () => overallSection.starRating('overallRating')?.value() !== null
});
form.configureCompletionScreen({
type: 'text',
title: 'Thank You for Dining With Us!',
message: 'Your feedback helps us create better dining experiences. We hope to welcome you back soon!'
});
}
Frequently Asked Questions
When should I send restaurant feedback surveys?
The best time is within 24 hours of the dining experience while memories are fresh. You can send via email receipt, SMS follow-up, or provide a QR code on the check. For dine-in, consider tablet-based feedback at the table.
What's a good response rate for restaurant surveys?
Restaurant feedback surveys typically see 10-15% response rates via email. QR codes at tables can achieve 5-8%. Offering a small incentive (like 10% off next visit) can boost rates to 20-25%.
Can I customize the dish rating section?
Yes, you can add your actual menu items to the dish rating matrix. The form supports rating multiple dishes with columns for taste, presentation, portion size, and value.
How do I handle negative feedback?
The form automatically shows follow-up questions for low ratings. Enable the contact option so dissatisfied guests can be reached for service recovery. Responding within 24-48 hours can often convert unhappy guests into loyal customers.
Should I ask for contact information?
It's optional but valuable. The form includes a consent-based contact section. This allows you to follow up on negative experiences, thank promoters, and build your customer database for future marketing.