Test Drive Experience Survey
Convert more test drives into sales with comprehensive post-test-drive feedback. This form captures the complete customer journey from initial impressions to purchase intent, including detailed vehicle ratings, salesperson evaluation, and likelihood to buy. Dealerships use this data to improve sales processes, identify high-potential leads, and ensure consistent customer experiences across all sales staff.
Try the Form
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export function testDriveFeedback(form: FormTs) {
// Test Drive Experience Survey - Automotive dealership feedback
// Demonstrates: MatrixQuestion, StarRating, RatingScale, EmojiRating, Slider, SuggestionChips, multi-column layout
// ============================================
// HEADER
// ============================================
form.addRow(row => {
row.addTextPanel('header', {
label: 'Test Drive Feedback',
computedValue: () => 'Tell us about your test drive experience',
customStyles: {
backgroundColor: '#1e40af',
color: 'white',
padding: '24px',
borderRadius: '12px',
textAlign: 'center'
}
});
});
// ============================================
// SECTION 1: Vehicle Information
// ============================================
const vehicleSection = form.addSubform('vehicleSection', {
title: 'Vehicle Details',
customStyles: { padding: '16px', borderRadius: '8px', border: '1px solid #e2e8f0' }
});
vehicleSection.addRow(row => {
row.addDropdown('vehicleMake', {
label: 'Vehicle Make',
options: [
{ id: 'ford', name: 'Ford' },
{ id: 'chevrolet', name: 'Chevrolet' },
{ id: 'toyota', name: 'Toyota' },
{ id: 'honda', name: 'Honda' },
{ id: 'nissan', name: 'Nissan' },
{ id: 'bmw', name: 'BMW' },
{ id: 'mercedes', name: 'Mercedes-Benz' },
{ id: 'audi', name: 'Audi' },
{ id: 'hyundai', name: 'Hyundai' },
{ id: 'kia', name: 'Kia' },
{ id: 'other', name: 'Other' }
],
placeholder: 'Select make',
isRequired: true
}, '1fr');
row.addTextbox('vehicleModel', {
label: 'Vehicle Model',
placeholder: 'e.g., Camry, F-150, Accord',
isRequired: true
}, '1fr');
row.addTextbox('vehicleYear', {
label: 'Year',
placeholder: 'e.g., 2024',
pattern: '^[0-9]{4}$'
}, '100px');
});
vehicleSection.addRow(row => {
row.addDropdown('vehicleType', {
label: 'Vehicle Type',
options: [
{ id: 'sedan', name: 'Sedan' },
{ id: 'suv', name: 'SUV / Crossover' },
{ id: 'truck', name: 'Truck' },
{ id: 'coupe', name: 'Coupe' },
{ id: 'hatchback', name: 'Hatchback' },
{ id: 'minivan', name: 'Minivan' },
{ id: 'convertible', name: 'Convertible' },
{ id: 'electric', name: 'Electric Vehicle' },
{ id: 'hybrid', name: 'Hybrid' }
],
placeholder: 'Select type'
}, '1fr');
row.addRadioButton('newUsed', {
label: 'Condition',
options: [
{ id: 'new', name: 'New' },
{ id: 'used', name: 'Pre-owned' },
{ id: 'certified', name: 'Certified Pre-Owned' }
],
orientation: 'horizontal'
}, '1fr');
});
// ============================================
// SECTION 2: Overall Impression
// ============================================
const impressionSection = form.addSubform('impressionSection', {
title: 'First Impressions',
customStyles: () => {
const rating = impressionSection.starRating('overallImpression')?.value();
if (rating !== null && rating !== undefined) {
if (rating >= 4) return { backgroundColor: '#d1fae5', padding: '16px', borderRadius: '8px' };
if (rating >= 3) return { backgroundColor: '#fef3c7', padding: '16px', borderRadius: '8px' };
return { backgroundColor: '#fee2e2', padding: '16px', borderRadius: '8px' };
}
return { padding: '16px', borderRadius: '8px', border: '1px dashed #1e40af' };
}
});
impressionSection.addRow(row => {
row.addStarRating('overallImpression', {
label: 'Overall impression of the vehicle',
maxStars: 5,
size: 'xl',
alignment: 'center',
showConfettiOnMax: true
});
});
impressionSection.addRow(row => {
row.addEmojiRating('drivingFeeling', {
label: 'How did you feel while driving?',
preset: 'satisfaction',
size: 'lg',
showLabels: true,
alignment: 'center'
});
});
// ============================================
// SECTION 3: Vehicle Ratings
// ============================================
const ratingsSection = form.addSubform('ratingsSection', {
title: 'Vehicle Performance & Features',
isVisible: () => impressionSection.starRating('overallImpression')?.value() !== null
});
ratingsSection.addRow(row => {
row.addMatrixQuestion('vehicleRatings', {
label: 'Rate the following aspects of the vehicle:',
rows: [
{ id: 'handling', label: 'Handling & Steering', description: 'How the car responds to your input', isRequired: true },
{ id: 'acceleration', label: 'Acceleration & Power', description: 'Engine performance', isRequired: true },
{ id: 'braking', label: 'Braking', description: 'Stopping power and feel', isRequired: false },
{ id: 'comfort', label: 'Ride Comfort', description: 'Smoothness and noise level', isRequired: true },
{ id: 'visibility', label: 'Visibility', description: 'How well you can see', isRequired: false },
{ id: 'interior', label: 'Interior Quality', description: 'Materials and build quality', isRequired: false }
],
columns: [
{ id: '1', label: 'Poor' },
{ id: '2', label: 'Fair' },
{ id: '3', label: 'Good' },
{ id: '4', label: 'Very Good' },
{ id: '5', label: 'Excellent' }
],
striped: true,
fullWidth: true
});
});
// Individual star ratings for key features
const featuresSection = ratingsSection.addSubform('featuresSection', {
title: 'Key Features'
});
featuresSection.addRow(row => {
row.addStarRating('techFeatures', {
label: 'Technology & Infotainment',
maxStars: 5,
size: 'lg',
alignment: 'center'
}, '1fr');
row.addStarRating('safetyFeatures', {
label: 'Safety Features',
maxStars: 5,
size: 'lg',
alignment: 'center'
}, '1fr');
});
featuresSection.addRow(row => {
row.addStarRating('spaceStorage', {
label: 'Space & Storage',
maxStars: 5,
size: 'lg',
alignment: 'center'
}, '1fr');
row.addStarRating('fuelEfficiency', {
label: () => {
const type = vehicleSection.dropdown('vehicleType')?.value();
return type === 'electric' ? 'Range / Charging' : 'Fuel Efficiency (expected)';
},
maxStars: 5,
size: 'lg',
alignment: 'center'
}, '1fr');
});
// What stood out
ratingsSection.addRow(row => {
row.addSuggestionChips('standoutFeatures', {
label: 'What stood out to you? (select up to 4)',
suggestions: [
{ id: 'power', name: 'Power & Speed' },
{ id: 'smooth', name: 'Smooth ride' },
{ id: 'quiet', name: 'Quiet cabin' },
{ id: 'tech', name: 'Technology' },
{ id: 'space', name: 'Spacious' },
{ id: 'style', name: 'Style & Design' },
{ id: 'comfort', name: 'Comfortable seats' },
{ id: 'handling', name: 'Great handling' },
{ id: 'visibility', name: 'Good visibility' },
{ id: 'safety', name: 'Safety features' }
],
max: 4,
alignment: 'center'
});
});
// ============================================
// SECTION 4: Salesperson Experience
// ============================================
const salesSection = form.addSubform('salesSection', {
title: 'Your Sales Consultant',
isVisible: () => impressionSection.starRating('overallImpression')?.value() !== null
});
salesSection.addRow(row => {
row.addTextbox('salespersonName', {
label: 'Salesperson name (if known)',
placeholder: 'e.g., John Smith'
});
});
salesSection.addRow(row => {
row.addMatrixQuestion('salesRatings', {
label: 'Rate your salesperson:',
rows: [
{ id: 'knowledge', label: 'Product Knowledge', description: 'Understanding of the vehicle', isRequired: true },
{ id: 'helpfulness', label: 'Helpfulness', description: 'Answered your questions', isRequired: true },
{ id: 'pressure', label: 'No-Pressure Approach', description: 'Comfortable, not pushy', isRequired: true },
{ id: 'professionalism', label: 'Professionalism', description: 'Courtesy and respect', isRequired: false }
],
columns: [
{ id: '1', label: 'Poor' },
{ id: '2', label: 'Fair' },
{ id: '3', label: 'Good' },
{ id: '4', label: 'Very Good' },
{ id: '5', label: 'Excellent' }
],
striped: true,
fullWidth: true
});
});
salesSection.addRow(row => {
row.addStarRating('overallSalesperson', {
label: 'Overall salesperson rating',
maxStars: 5,
size: 'lg',
alignment: 'center'
});
});
// ============================================
// SECTION 5: Purchase Intent
// ============================================
const intentSection = form.addSubform('intentSection', {
title: 'Next Steps',
isVisible: () => impressionSection.starRating('overallImpression')?.value() !== null,
customStyles: () => {
const intent = intentSection.radioButton('purchaseIntent')?.value();
if (intent === 'ready') return { backgroundColor: '#d1fae5', padding: '16px', borderRadius: '8px' };
if (intent === 'considering') return { backgroundColor: '#fef3c7', padding: '16px', borderRadius: '8px' };
if (intent === 'not-now') return { backgroundColor: '#fee2e2', padding: '16px', borderRadius: '8px' };
return { padding: '16px', borderRadius: '8px', border: '1px dashed #cbd5e1' };
}
});
intentSection.addRow(row => {
row.addRadioButton('purchaseIntent', {
label: 'How likely are you to purchase this vehicle?',
options: [
{ id: 'ready', name: "Ready to buy - let's talk numbers" },
{ id: 'considering', name: 'Strongly considering - need more time' },
{ id: 'comparing', name: 'Still comparing options' },
{ id: 'not-now', name: 'Not looking to buy right now' }
],
orientation: 'vertical',
isRequired: true
});
});
// Follow-up for considering/comparing
intentSection.addRow(row => {
row.addCheckboxList('whatNeeded', {
label: 'What would help you make a decision?',
options: [
{ id: 'pricing', name: 'Detailed pricing/financing options' },
{ id: 'compare', name: 'Comparison with other models' },
{ id: 'another-drive', name: 'Another test drive' },
{ id: 'family', name: 'Discuss with family/partner' },
{ id: 'trade', name: 'Trade-in valuation' },
{ id: 'research', name: 'More research/reviews' }
],
orientation: 'vertical',
isVisible: () => {
const intent = intentSection.radioButton('purchaseIntent')?.value();
return intent === 'considering' || intent === 'comparing';
}
});
});
// Slider for purchase timeline
intentSection.addRow(row => {
row.addSlider('purchaseTimeline', {
label: 'When are you looking to purchase? (months)',
min: 0,
max: 12,
step: 1,
showValue: true,
unit: 'mo',
defaultValue: 3,
isVisible: () => {
const intent = intentSection.radioButton('purchaseIntent')?.value();
return intent !== 'not-now' && intent !== null;
}
});
});
// Not interested follow-up
intentSection.addRow(row => {
row.addCheckboxList('notInterestedReasons', {
label: 'What are your concerns?',
options: [
{ id: 'price', name: 'Price too high' },
{ id: 'not-right', name: 'Not the right vehicle for me' },
{ id: 'features', name: 'Missing features I need' },
{ id: 'performance', name: "Performance didn't meet expectations" },
{ id: 'timing', name: 'Bad timing / not ready' },
{ id: 'competitor', name: 'Prefer a competitor' }
],
orientation: 'vertical',
isVisible: () => intentSection.radioButton('purchaseIntent')?.value() === 'not-now'
});
});
// ============================================
// SECTION 6: Recommendation & NPS
// ============================================
const npsSection = form.addSubform('npsSection', {
title: 'Would You Recommend Us?',
isVisible: () => impressionSection.starRating('overallImpression')?.value() !== null,
customStyles: () => {
const nps = npsSection.ratingScale('dealershipNPS')?.npsCategory();
if (nps === 'promoter') return { backgroundColor: '#d1fae5', padding: '16px', borderRadius: '8px' };
if (nps === 'passive') return { backgroundColor: '#fef3c7', padding: '16px', borderRadius: '8px' };
if (nps === 'detractor') return { backgroundColor: '#fee2e2', padding: '16px', borderRadius: '8px' };
return { padding: '16px', borderRadius: '8px', border: '1px dashed #cbd5e1' };
}
});
npsSection.addRow(row => {
row.addRatingScale('dealershipNPS', {
preset: 'nps',
label: 'How likely are you to recommend our dealership to friends?',
showSegmentColors: true,
showCategoryLabel: true,
showConfettiOnPromoter: true,
alignment: 'center'
});
});
npsSection.addSpacer();
npsSection.addRow(row => {
row.addTextarea('additionalComments', {
label: 'Any other feedback about your test drive experience?',
placeholder: 'Share your thoughts...',
rows: 3,
autoExpand: true
});
});
// Contact preferences
const contactSection = npsSection.addSubform('contactSection', {
isVisible: () => {
const intent = intentSection.radioButton('purchaseIntent')?.value();
return intent === 'ready' || intent === 'considering';
}
});
contactSection.addRow(row => {
row.addCheckbox('followUp', {
label: 'Yes, please follow up with me about this vehicle'
});
});
contactSection.addRow(row => {
row.addEmail('email', {
label: 'Email',
placeholder: 'your@email.com',
isVisible: () => contactSection.checkbox('followUp')?.value() === true
}, '1fr');
row.addTextbox('phone', {
label: 'Phone',
placeholder: '(555) 123-4567',
isVisible: () => contactSection.checkbox('followUp')?.value() === true
}, '1fr');
});
// ============================================
// SECTION 7: Summary
// ============================================
const summarySection = form.addSubform('summarySection', {
title: 'Feedback Summary',
isVisible: () => impressionSection.starRating('overallImpression')?.value() !== null
});
summarySection.addRow(row => {
row.addTextPanel('summary', {
computedValue: () => {
const make = vehicleSection.dropdown('vehicleMake')?.value();
const model = vehicleSection.textbox('vehicleModel')?.value();
const overall = impressionSection.starRating('overallImpression')?.value();
const salesperson = salesSection.starRating('overallSalesperson')?.value();
const intent = intentSection.radioButton('purchaseIntent')?.value();
const nps = npsSection.ratingScale('dealershipNPS')?.npsCategory();
const timeline = intentSection.slider('purchaseTimeline')?.value();
const standout = ratingsSection.suggestionChips('standoutFeatures')?.value() || [];
if (!overall) return '';
const intentLabels: Record<string, string> = {
'ready': '🔥 Ready to buy',
'considering': '🤔 Considering',
'comparing': '⚖️ Comparing options',
'not-now': '❌ Not now'
};
let summary = `🚗 TEST DRIVE FEEDBACK\n`;
summary += `${'═'.repeat(28)}\n\n`;
if (make || model) {
summary += `Vehicle: ${make?.toUpperCase() || ''} ${model || ''}\n`;
}
summary += `Impression: ${'★'.repeat(overall)}${'☆'.repeat(5 - overall)} (${overall}/5)\n`;
if (salesperson) {
summary += `Salesperson: ${'★'.repeat(salesperson)}${'☆'.repeat(5 - salesperson)} (${salesperson}/5)\n`;
}
if (standout.length > 0) {
summary += `\n✨ Standout features: ${standout.length}`;
}
if (intent) {
summary += `\n\n${intentLabels[intent]}`;
if (timeline !== null && timeline !== undefined && intent !== 'not-now') {
summary += `\nTimeline: ${timeline} months`;
}
}
if (nps) {
summary += `\n\nNPS: ${nps.charAt(0).toUpperCase() + nps.slice(1)}`;
}
return summary;
},
customStyles: () => {
const intent = intentSection.radioButton('purchaseIntent')?.value();
const baseStyles = {
padding: '16px',
borderRadius: '8px',
whiteSpace: 'pre-wrap',
fontFamily: 'monospace',
fontSize: '13px'
};
if (intent === 'ready') {
return { ...baseStyles, backgroundColor: '#d1fae5', borderLeft: '4px solid #10b981' };
} else if (intent === 'considering') {
return { ...baseStyles, backgroundColor: '#fef3c7', borderLeft: '4px solid #f59e0b' };
} else if (intent === 'not-now') {
return { ...baseStyles, backgroundColor: '#fee2e2', borderLeft: '4px solid #ef4444' };
}
return { ...baseStyles, backgroundColor: '#dbeafe', borderLeft: '4px solid #1e40af' };
}
});
});
// ============================================
// FORM CONFIGURATION
// ============================================
form.configureSubmitButton({
label: 'Submit Feedback',
isVisible: () => impressionSection.starRating('overallImpression')?.value() !== null
});
form.configureCompletionScreen({
type: 'text',
title: 'Thank You for Your Feedback!',
message: 'We appreciate you taking the time to share your test drive experience. Your feedback helps us serve you better. If you requested follow-up, a member of our team will be in touch soon!'
});
}
Frequently Asked Questions
When should I send test drive feedback requests?
Send immediately after the test drive, ideally while the customer is still at the dealership on a tablet, or within 1 hour via email. Fresh impressions lead to more accurate and actionable feedback.
How do I use this data to improve sales?
Track: vehicle preference patterns, salesperson performance scores, common objections (via feedback), and purchase intent levels. Use high-intent leads for priority follow-up and low scores for coaching opportunities.
Should I include price/financing questions?
This template focuses on the test drive and vehicle experience. Add pricing questions only if appropriate for your sales process - some customers prefer discussing finances separately with a sales manager.
How do I handle negative salesperson feedback?
Use consistent feedback for coaching, not punishment. Look for patterns across multiple reviews. Address specific behaviors mentioned in feedback. Consider having low-rated salespeople shadow high performers.
What's a good purchase intent rate after test drives?
Industry benchmarks suggest 30-40% of test drivers show strong purchase intent immediately. Track your rates over time and by vehicle model, salesperson, and customer segment to identify improvement areas.
Can I customize this for different vehicle types?
Yes, the vehicle rating criteria can be customized for different vehicle types. Trucks may need towing capacity ratings, EVs need range/charging feedback, and luxury vehicles need comfort/feature ratings.