Website Feedback Widget
Capture real-time user feedback with this compact website feedback widget. Designed for on-page embedding, it uses a quick thumb rating to gauge satisfaction, then intelligently routes users to provide more context about issues or suggestions. The minimal design ensures high completion rates while still gathering actionable insights.
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export function websiteFeedbackWidget(form: FormTs) {
// Website Feedback Widget
// Demonstrates: ThumbRating, EmojiRating, SuggestionChips, Dropdown, conditional visibility
// ============================================
// HEADER - Compact widget style
// ============================================
form.addRow(row => {
row.addTextPanel('header', {
label: 'Quick Feedback',
computedValue: () => 'Help us improve your experience',
customStyles: {
backgroundColor: '#0ea5e9',
color: 'white',
padding: '16px 20px',
borderRadius: '10px',
textAlign: 'center',
fontSize: '14px'
}
});
});
// ============================================
// SECTION 1: Quick Rating
// ============================================
const ratingSection = form.addSubform('rating', {
title: 'How is your experience?',
customStyles: () => {
const thumb = ratingSection.thumbRating('quickThumb')?.value();
if (thumb === 'up') return { backgroundColor: '#ecfdf5', padding: '16px', borderRadius: '8px' };
if (thumb === 'down') return { backgroundColor: '#fef2f2', padding: '16px', borderRadius: '8px' };
return {};
}
});
ratingSection.addRow(row => {
row.addThumbRating('quickThumb', {
label: 'Is this page helpful?',
showLabels: true,
upLabel: 'Yes',
downLabel: 'No',
size: 'lg',
alignment: 'center'
});
});
// ============================================
// SECTION 2: Positive Feedback Path
// ============================================
const positiveSection = form.addSubform('positive', {
title: 'Great to hear!',
isVisible: () => ratingSection.thumbRating('quickThumb')?.value() === 'up',
customStyles: { backgroundColor: '#f0fdf4', padding: '16px', borderRadius: '8px' }
});
positiveSection.addRow(row => {
row.addEmojiRating('satisfactionLevel', {
label: 'How satisfied are you overall?',
preset: 'satisfaction',
size: 'md',
alignment: 'center'
});
});
positiveSection.addRow(row => {
row.addSuggestionChips('whatWorked', {
label: 'What worked well for you?',
suggestions: [
{ id: 'easy-nav', name: 'Easy navigation' },
{ id: 'clear-info', name: 'Clear information' },
{ id: 'fast-load', name: 'Fast loading' },
{ id: 'good-design', name: 'Good design' },
{ id: 'helpful-content', name: 'Helpful content' },
{ id: 'mobile-friendly', name: 'Mobile friendly' }
],
max: 3,
alignment: 'center'
});
});
positiveSection.addSpacer({ height: '12px' });
positiveSection.addRow(row => {
row.addTextarea('positiveComment', {
label: 'Any other comments? (optional)',
placeholder: 'Tell us what you liked...',
rows: 2
});
});
// ============================================
// SECTION 3: Negative Feedback Path
// ============================================
const negativeSection = form.addSubform('negative', {
title: 'Sorry to hear that',
isVisible: () => ratingSection.thumbRating('quickThumb')?.value() === 'down',
customStyles: { backgroundColor: '#fef2f2', padding: '16px', borderRadius: '8px' }
});
negativeSection.addRow(row => {
row.addDropdown('issueType', {
label: 'What type of issue did you encounter?',
options: [
{ id: 'usability', name: 'Hard to use / confusing' },
{ id: 'content', name: 'Missing or unclear information' },
{ id: 'bug', name: 'Something is broken' },
{ id: 'slow', name: 'Page is too slow' },
{ id: 'design', name: 'Design / layout issues' },
{ id: 'mobile', name: 'Mobile experience problems' },
{ id: 'other', name: 'Other issue' }
],
placeholder: 'Select issue type...',
isRequired: () => ratingSection.thumbRating('quickThumb')?.value() === 'down'
});
});
negativeSection.addRow(row => {
row.addSuggestionChips('specificIssues', {
label: 'Select all that apply:',
suggestions: () => {
const issueType = negativeSection.dropdown('issueType')?.value();
switch (issueType) {
case 'usability':
return [
{ id: 'nav-confusing', name: 'Confusing navigation' },
{ id: 'hard-find', name: 'Hard to find things' },
{ id: 'too-many-clicks', name: 'Too many clicks' },
{ id: 'unclear-labels', name: 'Unclear labels' }
];
case 'content':
return [
{ id: 'outdated', name: 'Outdated info' },
{ id: 'incomplete', name: 'Incomplete' },
{ id: 'confusing-text', name: 'Confusing text' },
{ id: 'missing-details', name: 'Missing details' }
];
case 'bug':
return [
{ id: 'broken-link', name: 'Broken link' },
{ id: 'error-message', name: 'Error message' },
{ id: 'form-issue', name: 'Form not working' },
{ id: 'display-issue', name: 'Display problem' }
];
case 'slow':
return [
{ id: 'initial-load', name: 'Initial load' },
{ id: 'images', name: 'Images loading' },
{ id: 'interactions', name: 'Slow interactions' },
{ id: 'timeout', name: 'Timeouts' }
];
default:
return [
{ id: 'general-issue', name: 'General issue' },
{ id: 'frustrating', name: 'Frustrating experience' },
{ id: 'not-intuitive', name: 'Not intuitive' }
];
}
},
isVisible: () => negativeSection.dropdown('issueType')?.value() !== null,
alignment: 'left'
});
});
negativeSection.addSpacer({ height: '12px' });
negativeSection.addRow(row => {
row.addTextarea('issueDetails', {
label: 'Please describe the issue:',
placeholder: 'What were you trying to do? What happened?',
rows: 3,
isRequired: () => ratingSection.thumbRating('quickThumb')?.value() === 'down'
});
});
negativeSection.addRow(row => {
row.addRatingScale('urgency', {
label: 'How much did this impact your experience?',
preset: 'custom',
min: 1,
max: 5,
lowLabel: 'Minor annoyance',
highLabel: 'Major blocker',
size: 'sm',
alignment: 'center'
});
});
// ============================================
// SECTION 4: Suggestions (always visible after rating)
// ============================================
const suggestionSection = form.addSubform('suggestions', {
title: 'Suggestions',
isVisible: () => ratingSection.thumbRating('quickThumb')?.value() !== null
});
suggestionSection.addRow(row => {
row.addRadioButton('hasSuggestion', {
label: 'Do you have any suggestions for improvement?',
options: [
{ id: 'yes', name: 'Yes, I have ideas' },
{ id: 'no', name: 'No, just the feedback above' }
],
orientation: 'horizontal'
});
});
suggestionSection.addRow(row => {
row.addTextarea('suggestionText', {
label: 'Share your suggestion:',
placeholder: 'What would make this better for you?',
rows: 2,
isVisible: () => suggestionSection.radioButton('hasSuggestion')?.value() === 'yes'
});
});
// ============================================
// SECTION 5: Contact (Optional)
// ============================================
const contactSection = form.addSubform('contact', {
title: 'Follow Up',
isVisible: () => ratingSection.thumbRating('quickThumb')?.value() !== null
});
contactSection.addRow(row => {
row.addCheckbox('wantsResponse', {
label: 'I would like a response about my feedback'
});
});
contactSection.addRow(row => {
row.addEmail('email', {
label: 'Your email address',
placeholder: 'you@example.com',
isRequired: () => contactSection.checkbox('wantsResponse')?.value() === true,
isVisible: () => contactSection.checkbox('wantsResponse')?.value() === true
});
});
// ============================================
// SECTION 6: Summary
// ============================================
const summarySection = form.addSubform('summary', {
title: 'Summary',
isVisible: () => {
const thumb = ratingSection.thumbRating('quickThumb')?.value();
if (thumb === 'up') return true;
if (thumb === 'down' && negativeSection.dropdown('issueType')?.value()) return true;
return false;
}
});
summarySection.addRow(row => {
row.addTextPanel('summaryContent', {
computedValue: () => {
const thumb = ratingSection.thumbRating('quickThumb')?.value();
const satisfaction = positiveSection.emojiRating('satisfactionLevel')?.value();
const whatWorked = positiveSection.suggestionChips('whatWorked')?.value() || [];
const issueType = negativeSection.dropdown('issueType')?.value();
const specificIssues = negativeSection.suggestionChips('specificIssues')?.value() || [];
const urgency = negativeSection.ratingScale('urgency')?.value();
const hasSuggestion = suggestionSection.radioButton('hasSuggestion')?.value();
const satisfactionLabels: Record<string, string> = {
'very-bad': 'Very Unsatisfied',
'bad': 'Unsatisfied',
'neutral': 'Neutral',
'good': 'Satisfied',
'excellent': 'Very Satisfied'
};
const issueLabels: Record<string, string> = {
'usability': 'Usability',
'content': 'Content',
'bug': 'Bug/Error',
'slow': 'Performance',
'design': 'Design',
'mobile': 'Mobile',
'other': 'Other'
};
let summary = '';
if (thumb === 'up') {
summary = 'Positive Feedback\n';
summary += '─'.repeat(20) + '\n\n';
if (satisfaction) {
summary += `Satisfaction: ${satisfactionLabels[satisfaction] || satisfaction}\n`;
}
if (whatWorked.length > 0) {
summary += `What worked: ${whatWorked.length} items\n`;
}
} else if (thumb === 'down') {
summary = 'Issue Report\n';
summary += '─'.repeat(20) + '\n\n';
if (issueType) {
summary += `Issue Type: ${issueLabels[issueType] || issueType}\n`;
}
if (specificIssues.length > 0) {
summary += `Specifics: ${specificIssues.length} selected\n`;
}
if (urgency) {
summary += `Impact: ${urgency}/5\n`;
}
}
if (hasSuggestion === 'yes') {
summary += '\n+ Suggestion included';
}
return summary || 'Awaiting feedback...';
},
customStyles: () => {
const thumb = ratingSection.thumbRating('quickThumb')?.value();
const baseStyles = {
padding: '12px',
borderRadius: '8px',
whiteSpace: 'pre-wrap',
fontFamily: 'monospace',
fontSize: '13px'
};
if (thumb === 'up') {
return { ...baseStyles, backgroundColor: '#ecfdf5', borderLeft: '3px solid #10b981' };
}
return { ...baseStyles, backgroundColor: '#fef2f2', borderLeft: '3px solid #ef4444' };
}
});
});
// ============================================
// FORM CONFIGURATION
// ============================================
form.configureSubmitButton({
label: () => {
const thumb = ratingSection.thumbRating('quickThumb')?.value();
if (thumb === 'up') return 'Send Feedback';
if (thumb === 'down') return 'Report Issue';
return 'Submit';
},
isVisible: () => ratingSection.thumbRating('quickThumb')?.value() !== null
});
form.configureCompletionScreen({
type: 'text',
title: 'Thank you!',
message: 'Your feedback helps us improve. We appreciate you taking the time to share your thoughts.'
});
}
Frequently Asked Questions
Where should I place the website feedback widget?
Place it on high-traffic pages, after key actions (purchase, sign-up), or as a floating button accessible site-wide. Consider triggering it after specific user behaviors like prolonged page viewing or scroll depth.
How do I keep the widget non-intrusive?
The widget is designed to be compact and quick. Use it as an optional floating button rather than a popup. The thumb rating takes just one click, making it easy for users to provide quick feedback without disrupting their experience.
What's the best way to handle negative feedback?
The widget includes conditional logic that expands when users indicate issues, asking for more details. This helps you understand specific problems while keeping positive feedback quick and simple.
Can I customize the feedback categories?
Yes! The template includes common categories like usability, content, and bugs, but you can easily customize these to match your website's specific areas and concerns.
How does this differ from a full survey?
This widget is designed for quick, in-context feedback with 10-30 second completion time. Use it for ongoing pulse checks, while full surveys are better for deep-dive research conducted periodically.