Flight Experience Survey
This comprehensive airline feedback form captures the complete passenger experience across every touchpoint of air travel. The multi-page wizard guides passengers through rating check-in and boarding, cabin comfort, crew service, food and beverages, entertainment, and overall flight satisfaction. Perfect for airlines, travel agencies, and aviation companies seeking to measure and improve customer experience.
Try the Form
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export function airlineFeedbackSurvey(form: FormTs) {
// Airline Flight Experience Survey - Comprehensive Multi-Page Journey Feedback
// Demonstrates: Pages (multi-page wizard), MatrixQuestion, StarRating, EmojiRating, ThumbRating, conditional sections
// ============================================
// HEADER
// ============================================
form.addRow(row => {
row.addTextPanel('header', {
label: 'Flight Experience Survey',
computedValue: () => 'Help us improve your journey. Your feedback matters.',
customStyles: {
backgroundColor: '#0369a1',
color: 'white',
padding: '24px',
borderRadius: '12px',
textAlign: 'center'
}
});
});
// ============================================
// MULTI-PAGE STRUCTURE
// ============================================
const pages = form.addPages('flightPages', {
heightMode: 'current-page'
});
// ============================================
// PAGE 1: Flight Details & Overall
// ============================================
const page1 = pages.addPage('details');
page1.addRow(row => {
row.addTextPanel('page1Title', {
label: 'Page 1 of 4: Flight Details & First Impressions',
customStyles: {
backgroundColor: '#e0f2fe',
padding: '12px 16px',
borderRadius: '8px',
fontWeight: 'bold'
}
});
});
const flightDetailsSection = page1.addSubform('flightDetails', {
title: 'Flight Information',
customStyles: { backgroundColor: '#f8fafc', padding: '16px', borderRadius: '8px' }
});
flightDetailsSection.addRow(row => {
row.addTextbox('flightNumber', {
label: 'Flight Number',
placeholder: 'e.g., AA1234',
maxLength: 10
}, '150px');
row.addDatepicker('flightDate', {
label: 'Flight Date',
maxDate: () => new Date().toISOString()
}, '200px');
row.addDropdown('cabinClass', {
label: 'Cabin Class',
options: [
{ id: 'economy', name: 'Economy' },
{ id: 'premium-economy', name: 'Premium Economy' },
{ id: 'business', name: 'Business' },
{ id: 'first', name: 'First Class' }
],
placeholder: 'Select class',
isRequired: true
}, '1fr');
});
flightDetailsSection.addRow(row => {
row.addTextbox('departure', {
label: 'Departure City/Airport',
placeholder: 'e.g., New York (JFK)'
}, '1fr');
row.addTextbox('arrival', {
label: 'Arrival City/Airport',
placeholder: 'e.g., Los Angeles (LAX)'
}, '1fr');
});
const overallSection = page1.addSubform('overallSection', {
title: 'Overall Impression'
});
overallSection.addRow(row => {
row.addEmojiRating('overallMood', {
label: 'How would you describe your overall flight experience?',
preset: 'satisfaction',
size: 'lg',
showLabels: true,
alignment: 'center'
});
});
overallSection.addRow(row => {
row.addStarRating('overallRating', {
label: 'Overall Flight Rating',
maxStars: 5,
size: 'xl',
alignment: 'center',
showConfettiOnMax: true
});
});
overallSection.addRow(row => {
row.addThumbRating('onTimeArrival', {
label: 'Did your flight arrive on time?',
showLabels: true,
upLabel: 'Yes, on time',
downLabel: 'No, delayed',
alignment: 'left'
}, '1fr');
row.addDropdown('delayDuration', {
label: 'If delayed, how long?',
options: [
{ id: 'none', name: 'Not applicable' },
{ id: 'under-30', name: 'Under 30 minutes' },
{ id: '30-60', name: '30-60 minutes' },
{ id: '1-2h', name: '1-2 hours' },
{ id: '2-4h', name: '2-4 hours' },
{ id: 'over-4h', name: 'Over 4 hours' }
],
placeholder: 'Select',
isVisible: () => overallSection.thumbRating('onTimeArrival')?.value() === 'down'
}, '1fr');
});
page1.addRow(row => {
row.addEmpty('1fr');
row.addButton('next1', {
label: 'Next: Check-in & Boarding',
onClick: () => pages.goToPage('checkin')
});
});
// ============================================
// PAGE 2: Check-in & Boarding
// ============================================
const page2 = pages.addPage('checkin');
page2.addRow(row => {
row.addTextPanel('page2Title', {
label: 'Page 2 of 4: Check-in & Boarding',
customStyles: {
backgroundColor: '#e0f2fe',
padding: '12px 16px',
borderRadius: '8px',
fontWeight: 'bold'
}
});
});
const checkinSection = page2.addSubform('checkinSection', {
title: 'Check-in Experience',
customStyles: { backgroundColor: '#f8fafc', padding: '16px', borderRadius: '8px' }
});
checkinSection.addRow(row => {
row.addRadioButton('checkinMethod', {
label: 'How did you check in?',
options: [
{ id: 'online', name: 'Online / Mobile App' },
{ id: 'kiosk', name: 'Airport Kiosk' },
{ id: 'counter', name: 'Check-in Counter' }
],
orientation: 'horizontal',
isRequired: true
});
});
checkinSection.addRow(row => {
row.addMatrixQuestion('checkinRatings', {
label: 'Rate your check-in experience:',
rows: [
{ id: 'ease', label: 'Ease of check-in process', isRequired: true },
{ id: 'speed', label: 'Speed of check-in' },
{ id: 'staff', label: 'Staff helpfulness (if applicable)', allowDeselect: true },
{ id: 'bag-drop', label: 'Baggage drop experience', allowDeselect: true }
],
columns: [
{ id: 'na', label: 'N/A' },
{ id: '1', label: 'Poor' },
{ id: '2', label: 'Fair' },
{ id: '3', label: 'Good' },
{ id: '4', label: 'Very Good' },
{ id: '5', label: 'Excellent' }
],
striped: true,
fullWidth: true
});
});
const boardingSection = page2.addSubform('boardingSection', {
title: 'Boarding Experience'
});
boardingSection.addRow(row => {
row.addMatrixQuestion('boardingRatings', {
label: 'Rate the boarding process:',
rows: [
{ id: 'announcements', label: 'Clear announcements and communication', isRequired: true },
{ id: 'organization', label: 'Organized boarding process' },
{ id: 'timing', label: 'Boarding started on time' },
{ id: 'crew-welcome', label: 'Crew welcome and assistance' }
],
columns: [
{ id: '1', label: 'Poor' },
{ id: '2', label: 'Fair' },
{ id: '3', label: 'Good' },
{ id: '4', label: 'Very Good' },
{ id: '5', label: 'Excellent' }
],
striped: true,
fullWidth: true
});
});
boardingSection.addRow(row => {
row.addThumbRating('overheadSpace', {
label: 'Was there space for your carry-on luggage?',
showLabels: true,
upLabel: 'Yes',
downLabel: 'No',
alignment: 'left'
});
});
page2.addRow(row => {
row.addButton('back2', {
label: 'Back',
onClick: () => pages.goToPage('details')
});
row.addEmpty('1fr');
row.addButton('next2', {
label: 'Next: In-Flight Experience',
onClick: () => pages.goToPage('inflight')
});
});
// ============================================
// PAGE 3: In-Flight Experience
// ============================================
const page3 = pages.addPage('inflight');
page3.addRow(row => {
row.addTextPanel('page3Title', {
label: 'Page 3 of 4: In-Flight Experience',
customStyles: {
backgroundColor: '#e0f2fe',
padding: '12px 16px',
borderRadius: '8px',
fontWeight: 'bold'
}
});
});
const cabinSection = page3.addSubform('cabinSection', {
title: 'Cabin Comfort',
customStyles: { backgroundColor: '#f8fafc', padding: '16px', borderRadius: '8px' }
});
cabinSection.addRow(row => {
row.addMatrixQuestion('cabinRatings', {
label: 'Rate the cabin environment:',
rows: [
{ id: 'seat-comfort', label: 'Seat comfort', isRequired: true },
{ id: 'legroom', label: 'Legroom/space' },
{ id: 'cleanliness', label: 'Cabin cleanliness' },
{ id: 'temperature', label: 'Temperature control' },
{ id: 'noise', label: 'Noise level' },
{ id: 'lighting', label: 'Lighting' }
],
columns: [
{ id: '1', label: 'Poor' },
{ id: '2', label: 'Fair' },
{ id: '3', label: 'Good' },
{ id: '4', label: 'Very Good' },
{ id: '5', label: 'Excellent' }
],
striped: true,
fullWidth: true
});
});
const crewSection = page3.addSubform('crewSection', {
title: 'Cabin Crew'
});
crewSection.addRow(row => {
row.addStarRating('crewOverall', {
label: 'Overall cabin crew rating',
maxStars: 5,
size: 'lg',
alignment: 'center'
});
});
crewSection.addRow(row => {
row.addSuggestionChips('crewHighlights', {
label: 'What did the crew do well? (Select up to 4)',
suggestions: [
{ id: 'friendly', name: 'Friendly & welcoming' },
{ id: 'attentive', name: 'Attentive service' },
{ id: 'professional', name: 'Professional' },
{ id: 'responsive', name: 'Quick to respond' },
{ id: 'helpful', name: 'Helpful with requests' },
{ id: 'safety', name: 'Clear safety info' },
{ id: 'problem-solving', name: 'Good problem solving' },
{ id: 'multilingual', name: 'Multilingual support' }
],
max: 4,
alignment: 'center'
});
});
const foodSection = page3.addSubform('foodSection', {
title: 'Food & Beverages'
});
foodSection.addRow(row => {
row.addThumbRating('foodServed', {
label: 'Was food/beverages served on your flight?',
showLabels: true,
upLabel: 'Yes',
downLabel: 'No'
});
});
foodSection.addRow(row => {
row.addMatrixQuestion('foodRatings', {
label: 'Rate the food and beverage service:',
rows: [
{ id: 'quality', label: 'Food quality/taste' },
{ id: 'variety', label: 'Menu variety' },
{ id: 'presentation', label: 'Presentation' },
{ id: 'service-timing', label: 'Service timing' },
{ id: 'beverage', label: 'Beverage selection' }
],
columns: [
{ id: '1', label: 'Poor' },
{ id: '2', label: 'Fair' },
{ id: '3', label: 'Good' },
{ id: '4', label: 'Very Good' },
{ id: '5', label: 'Excellent' }
],
striped: true,
fullWidth: true,
isVisible: () => foodSection.thumbRating('foodServed')?.value() === 'up'
});
});
const entertainmentSection = page3.addSubform('entertainmentSection', {
title: 'Entertainment & Connectivity'
});
entertainmentSection.addRow(row => {
row.addCheckboxList('entertainmentUsed', {
label: 'Which entertainment options did you use?',
options: [
{ id: 'ife', name: 'Seatback entertainment screen' },
{ id: 'wifi', name: 'In-flight WiFi' },
{ id: 'streaming', name: 'Streaming to my device' },
{ id: 'reading', name: 'Magazines/newspapers' },
{ id: 'none', name: 'None' }
],
orientation: 'vertical'
});
});
entertainmentSection.addRow(row => {
row.addStarRating('entertainmentRating', {
label: 'Rate the entertainment options',
maxStars: 5,
alignment: 'center',
isVisible: () => {
const used = entertainmentSection.checkboxList('entertainmentUsed')?.value() || [];
return used.length > 0 && !used.includes('none');
}
});
});
page3.addRow(row => {
row.addButton('back3', {
label: 'Back',
onClick: () => pages.goToPage('checkin')
});
row.addEmpty('1fr');
row.addButton('next3', {
label: 'Next: Arrival & Summary',
onClick: () => pages.goToPage('arrival')
});
});
// ============================================
// PAGE 4: Arrival & Final Thoughts
// ============================================
const page4 = pages.addPage('arrival');
page4.addRow(row => {
row.addTextPanel('page4Title', {
label: 'Page 4 of 4: Arrival & Final Thoughts',
customStyles: {
backgroundColor: '#e0f2fe',
padding: '12px 16px',
borderRadius: '8px',
fontWeight: 'bold'
}
});
});
const arrivalSection = page4.addSubform('arrivalSection', {
title: 'Arrival Experience',
customStyles: { backgroundColor: '#f8fafc', padding: '16px', borderRadius: '8px' }
});
arrivalSection.addRow(row => {
row.addMatrixQuestion('arrivalRatings', {
label: 'Rate your arrival experience:',
rows: [
{ id: 'landing', label: 'Smooth landing', isRequired: true },
{ id: 'deboarding', label: 'Efficient deboarding' },
{ id: 'announcements', label: 'Helpful arrival announcements' }
],
columns: [
{ id: '1', label: 'Poor' },
{ id: '2', label: 'Fair' },
{ id: '3', label: 'Good' },
{ id: '4', label: 'Very Good' },
{ id: '5', label: 'Excellent' }
],
striped: true,
fullWidth: true
});
});
arrivalSection.addRow(row => {
row.addThumbRating('baggageOnTime', {
label: 'Did your checked baggage arrive promptly and undamaged?',
showLabels: true,
upLabel: 'Yes',
downLabel: 'No',
isVisible: () => {
// Show only if they might have checked bags (not quick trip)
return true;
}
}, '1fr');
row.addEmpty('1fr');
});
const recommendSection = page4.addSubform('recommendSection', {
title: 'Would You Fly With Us Again?',
customStyles: () => {
const nps = recommendSection.ratingScale('flightNPS')?.npsCategory();
if (nps === 'promoter') return { backgroundColor: '#d1fae5', padding: '16px', borderRadius: '8px' };
if (nps === 'passive') return { backgroundColor: '#fef3c7', padding: '16px', borderRadius: '8px' };
if (nps === 'detractor') return { backgroundColor: '#fee2e2', padding: '16px', borderRadius: '8px' };
return { padding: '16px', borderRadius: '8px', border: '1px dashed #cbd5e1' };
}
});
recommendSection.addRow(row => {
row.addRatingScale('flightNPS', {
preset: 'nps',
label: 'How likely are you to recommend this airline to friends or colleagues?',
showSegmentColors: true,
showCategoryLabel: true,
showConfettiOnPromoter: true,
alignment: 'center'
});
});
recommendSection.addRow(row => {
row.addTextarea('npsReason', {
label: () => {
const category = recommendSection.ratingScale('flightNPS')?.npsCategory();
if (category === 'promoter') return 'What made this flight exceptional?';
if (category === 'detractor') return 'What would need to improve?';
return 'What could we do better?';
},
placeholder: 'Share your thoughts...',
rows: 2,
autoExpand: true,
isVisible: () => recommendSection.ratingScale('flightNPS')?.value() !== null
});
});
const commentsSection = page4.addSubform('commentsSection', {
title: 'Additional Comments'
});
commentsSection.addRow(row => {
row.addSuggestionChips('flightHighlights', {
label: 'What were the highlights of your flight?',
suggestions: [
{ id: 'crew', name: 'Excellent crew' },
{ id: 'comfort', name: 'Comfortable seats' },
{ id: 'food', name: 'Great food' },
{ id: 'entertainment', name: 'Entertainment' },
{ id: 'punctual', name: 'On-time flight' },
{ id: 'boarding', name: 'Smooth boarding' },
{ id: 'value', name: 'Good value' },
{ id: 'none', name: 'Nothing special' }
],
max: 3,
alignment: 'center'
});
});
commentsSection.addSpacer();
commentsSection.addRow(row => {
row.addTextarea('additionalComments', {
label: 'Any other comments or suggestions?',
placeholder: 'Tell us about your experience...',
rows: 3,
autoExpand: true
});
});
// Summary section
const summarySection = page4.addSubform('summarySection', {
title: 'Flight Feedback Summary',
isVisible: () => recommendSection.ratingScale('flightNPS')?.value() !== null
});
summarySection.addRow(row => {
row.addTextPanel('summaryContent', {
computedValue: () => {
const overallRating = overallSection.starRating('overallRating')?.value();
const crewRating = crewSection.starRating('crewOverall')?.value();
const nps = recommendSection.ratingScale('flightNPS')?.value();
const npsCategory = recommendSection.ratingScale('flightNPS')?.npsCategory();
const onTime = overallSection.thumbRating('onTimeArrival')?.value();
const cabinClass = flightDetailsSection.dropdown('cabinClass')?.value();
if (!overallRating) return '';
const classLabels: Record<string, string> = {
'economy': 'Economy',
'premium-economy': 'Premium Economy',
'business': 'Business',
'first': 'First Class'
};
let emoji = '';
if (npsCategory === 'promoter') emoji = '✈️';
else if (npsCategory === 'passive') emoji = '🛫';
else emoji = '⚠️';
let summary = `${emoji} FLIGHT FEEDBACK SUMMARY\n`;
summary += `${'═'.repeat(30)}\n\n`;
if (cabinClass) {
summary += `Class: ${classLabels[cabinClass] || cabinClass}\n`;
}
summary += `On-time: ${onTime === 'up' ? 'Yes ✓' : onTime === 'down' ? 'No ✗' : 'N/A'}\n\n`;
summary += `Overall: ${'★'.repeat(overallRating)}${'☆'.repeat(5 - overallRating)} (${overallRating}/5)\n`;
if (crewRating) {
summary += `Crew: ${'★'.repeat(crewRating)}${'☆'.repeat(5 - crewRating)} (${crewRating}/5)\n`;
}
if (nps !== null && nps !== undefined) {
const categoryLabel = npsCategory ? npsCategory.charAt(0).toUpperCase() + npsCategory.slice(1) : '';
summary += `\nNPS: ${nps}/10 (${categoryLabel})`;
}
return summary;
},
customStyles: () => {
const nps = recommendSection.ratingScale('flightNPS')?.npsCategory();
const baseStyles = {
padding: '16px',
borderRadius: '8px',
whiteSpace: 'pre-wrap',
fontFamily: 'monospace',
fontSize: '13px'
};
if (nps === 'promoter') {
return { ...baseStyles, backgroundColor: '#d1fae5', borderLeft: '4px solid #10b981' };
} else if (nps === 'passive') {
return { ...baseStyles, backgroundColor: '#fef3c7', borderLeft: '4px solid #f59e0b' };
} else if (nps === 'detractor') {
return { ...baseStyles, backgroundColor: '#fee2e2', borderLeft: '4px solid #ef4444' };
}
return { ...baseStyles, backgroundColor: '#e0f2fe', borderLeft: '4px solid #0369a1' };
}
});
});
page4.addRow(row => {
row.addButton('back4', {
label: 'Back',
onClick: () => pages.goToPage('inflight')
});
row.addEmpty('1fr');
});
// ============================================
// FORM CONFIGURATION
// ============================================
form.configureSubmitButton({
label: 'Submit Flight Feedback',
isVisible: () => {
const currentPage = pages.currentPageIndex();
return currentPage === 3; // Show only on last page
}
});
form.configureCompletionScreen({
type: 'text',
title: 'Thank You for Your Feedback!',
message: 'Your feedback helps us improve every flight. We appreciate you taking the time to share your experience. Safe travels!'
});
}
Frequently Asked Questions
When should I send airline feedback surveys?
Best practice is to send the survey within 24-48 hours after the flight lands, while the experience is still fresh. Include the flight number and date to help passengers recall specific details.
How long does this survey take to complete?
The survey takes approximately 3-5 minutes to complete. The multi-page format breaks it into manageable sections, and users can skip optional questions to finish faster.
Can I customize this for my airline brand?
Yes, you can customize colors, logos, question text, and which sections to include. You can also add airline-specific questions about loyalty programs, seat classes, or route-specific concerns.
How do I compare ratings across different routes?
By collecting flight details (route, date, flight number), you can filter and compare feedback across different routes, aircraft types, or time periods to identify patterns and route-specific issues.
What metrics should I track from this survey?
Key metrics include: Overall NPS score, crew rating averages, on-time performance satisfaction, cabin comfort scores, food quality ratings, and entertainment satisfaction. Track these over time to measure improvements.
How do I handle negative feedback about specific crew?
The survey collects constructive feedback without identifying individual crew members. Use patterns in feedback to identify training needs. For serious complaints, the follow-up contact option allows direct outreach.