Cleaning Service Feedback Form
Quality is everything in the cleaning industry. This feedback form helps cleaning companies understand client satisfaction across multiple dimensions: thoroughness of cleaning, staff professionalism, punctuality, and value for money. The form includes room-by-room ratings, specific area assessments, and captures both one-time and recurring service feedback. Perfect for residential cleaning, commercial janitorial services, and specialized cleaning businesses.
Try the Form
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export function cleaningServiceFeedback(form: FormTs) {
// Cleaning Service Feedback Form
// Demonstrates: RatingScale (NPS), StarRating, MatrixQuestion, EmojiRating, RadioButton, CheckboxList, Slider, SuggestionChips, ThumbRating
// ============================================
// HEADER
// ============================================
form.addRow(row => {
row.addTextPanel('header', {
label: 'How Was Your Cleaning?',
computedValue: () => 'Your feedback helps us maintain the highest standards.',
customStyles: {
backgroundColor: '#22c55e',
color: 'white',
padding: '24px',
borderRadius: '12px',
textAlign: 'center'
}
});
});
// ============================================
// SECTION 1: Service Details
// ============================================
const serviceSection = form.addSubform('service', {
title: 'Service Details'
});
serviceSection.addRow(row => {
row.addRadioButton('serviceType', {
label: 'What type of cleaning was performed?',
options: [
{ id: 'regular', name: 'Regular/Recurring Clean' },
{ id: 'deep', name: 'Deep Clean' },
{ id: 'move', name: 'Move In/Out Clean' },
{ id: 'onetime', name: 'One-Time Service' },
{ id: 'office', name: 'Office/Commercial Clean' }
],
orientation: 'vertical',
isRequired: true
}, '1fr');
row.addRadioButton('frequency', {
label: 'How often do you use our service?',
options: [
{ id: 'first', name: 'First time' },
{ id: 'weekly', name: 'Weekly' },
{ id: 'biweekly', name: 'Every 2 weeks' },
{ id: 'monthly', name: 'Monthly' },
{ id: 'occasional', name: 'Occasional' }
],
orientation: 'vertical'
}, '1fr');
});
// ============================================
// SECTION 2: Overall Satisfaction
// ============================================
const satisfactionSection = form.addSubform('satisfaction', {
title: 'Overall Satisfaction',
customStyles: { backgroundColor: '#f0fdf4', padding: '16px', borderRadius: '8px' }
});
satisfactionSection.addRow(row => {
row.addStarRating('overallRating', {
label: 'How would you rate this cleaning overall?',
maxStars: 5,
size: 'xl',
showCounter: true,
alignment: 'center',
showConfettiOnMax: true
});
});
satisfactionSection.addSpacer({ height: '16px' });
satisfactionSection.addRow(row => {
row.addEmojiRating('satisfaction', {
label: 'How do you feel about the cleanliness of your space now?',
preset: 'satisfaction',
size: 'lg',
showLabels: true,
alignment: 'center'
});
});
// ============================================
// SECTION 3: Room-by-Room Ratings
// ============================================
const roomsSection = form.addSubform('rooms', {
title: 'Room-by-Room Quality',
isVisible: () => satisfactionSection.starRating('overallRating')?.value() !== null
});
roomsSection.addRow(row => {
row.addCheckboxList('roomsCleaned', {
label: 'Which rooms were cleaned? (select all)',
options: [
{ id: 'kitchen', name: 'Kitchen' },
{ id: 'bathrooms', name: 'Bathroom(s)' },
{ id: 'living', name: 'Living Room' },
{ id: 'bedrooms', name: 'Bedroom(s)' },
{ id: 'dining', name: 'Dining Room' },
{ id: 'office', name: 'Home Office' },
{ id: 'laundry', name: 'Laundry Room' },
{ id: 'common', name: 'Common Areas' }
],
orientation: 'horizontal'
});
});
roomsSection.addSpacer({ height: '16px' });
roomsSection.addRow(row => {
row.addMatrixQuestion('roomRatings', {
label: 'Rate the cleaning quality of each area:',
rows: () => {
const rooms = roomsSection.checkboxList('roomsCleaned')?.value() || [];
const roomLabels: Record<string, string> = {
'kitchen': 'Kitchen',
'bathrooms': 'Bathroom(s)',
'living': 'Living Room',
'bedrooms': 'Bedroom(s)',
'dining': 'Dining Room',
'office': 'Home Office',
'laundry': 'Laundry Room',
'common': 'Common Areas'
};
if (rooms.length === 0) {
return [
{ id: 'overall', label: 'Overall Cleanliness', isRequired: true }
];
}
return rooms.map(room => ({
id: room,
label: roomLabels[room] || room
}));
},
columns: [
{ id: 'needs_work', label: 'Needs Work' },
{ id: 'acceptable', label: 'Acceptable' },
{ id: 'good', label: 'Good' },
{ id: 'spotless', label: 'Spotless' }
],
striped: true,
fullWidth: true,
isVisible: () => {
const rooms = roomsSection.checkboxList('roomsCleaned')?.value() || [];
return rooms.length > 0;
}
});
});
// ============================================
// SECTION 4: Thoroughness Check
// ============================================
const thoroughnessSection = form.addSubform('thoroughness', {
title: 'Thoroughness',
isVisible: () => satisfactionSection.starRating('overallRating')?.value() !== null
});
thoroughnessSection.addRow(row => {
row.addThumbRating('allTasksCompleted', {
label: 'Were all requested cleaning tasks completed?',
showLabels: true,
upLabel: 'Yes, all done',
downLabel: 'Something was missed',
size: 'lg',
alignment: 'center'
});
});
thoroughnessSection.addRow(row => {
row.addCheckboxList('missedAreas', {
label: 'What was missed? (select all that apply)',
options: [
{ id: 'dusting', name: 'Dusting (surfaces, fixtures)' },
{ id: 'floors', name: 'Floors (vacuuming, mopping)' },
{ id: 'surfaces', name: 'Surface wiping' },
{ id: 'mirrors', name: 'Mirrors/Glass' },
{ id: 'appliances', name: 'Appliance cleaning' },
{ id: 'trash', name: 'Trash removal' },
{ id: 'beds', name: 'Bed making' },
{ id: 'other', name: 'Other area' }
],
orientation: 'vertical',
isVisible: () => thoroughnessSection.thumbRating('allTasksCompleted')?.value() === 'down'
});
});
thoroughnessSection.addRow(row => {
row.addTextarea('missedDetails', {
label: 'Please describe what was missed',
placeholder: 'Help us understand so we can address it...',
rows: 2,
isVisible: () => thoroughnessSection.thumbRating('allTasksCompleted')?.value() === 'down'
});
});
// ============================================
// SECTION 5: Staff Rating
// ============================================
const staffSection = form.addSubform('staff', {
title: 'Cleaning Team',
isVisible: () => satisfactionSection.starRating('overallRating')?.value() !== null
});
staffSection.addRow(row => {
row.addStarRating('staffRating', {
label: 'Rate the cleaning team overall',
maxStars: 5,
size: 'lg',
showCounter: true,
alignment: 'center'
});
});
staffSection.addSpacer({ height: '12px' });
staffSection.addRow(row => {
row.addSuggestionChips('staffPositives', {
label: 'What stood out about the team? (select all that apply)',
suggestions: [
{ id: 'professional', name: 'Professional' },
{ id: 'punctual', name: 'Punctual' },
{ id: 'thorough', name: 'Thorough' },
{ id: 'friendly', name: 'Friendly' },
{ id: 'respectful', name: 'Respectful of property' },
{ id: 'communicative', name: 'Good communication' },
{ id: 'efficient', name: 'Efficient' },
{ id: 'detail', name: 'Attention to detail' }
],
alignment: 'center'
});
});
// ============================================
// SECTION 6: Value Assessment
// ============================================
const valueSection = form.addSubform('value', {
title: 'Value for Money',
isVisible: () => satisfactionSection.starRating('overallRating')?.value() !== null
});
valueSection.addRow(row => {
row.addSlider('valueRating', {
label: 'How would you rate the value for money?',
min: 1,
max: 10,
step: 1,
defaultValue: 7,
showValue: true
});
});
valueSection.addRow(row => {
row.addTextPanel('valueLabel', {
computedValue: () => {
const value = valueSection.slider('valueRating')?.value();
if (value === null || value === undefined) return '';
if (value <= 3) return '😟 Poor value - Price too high for quality';
if (value <= 5) return '😐 Fair value - Could be better';
if (value <= 7) return '😊 Good value - Worth the price';
if (value <= 9) return '😃 Great value - Quality exceeds price';
return '🎉 Exceptional value!';
},
customStyles: () => {
const value = valueSection.slider('valueRating')?.value();
const baseStyles = { textAlign: 'center', padding: '8px', borderRadius: '8px', fontSize: '14px' };
if (value !== null && value !== undefined) {
if (value <= 3) return { ...baseStyles, backgroundColor: '#fee2e2' };
if (value <= 5) return { ...baseStyles, backgroundColor: '#fef3c7' };
if (value <= 7) return { ...baseStyles, backgroundColor: '#d9f99d' };
return { ...baseStyles, backgroundColor: '#bbf7d0' };
}
return baseStyles;
}
});
});
// ============================================
// SECTION 7: NPS
// ============================================
const npsSection = form.addSubform('nps', {
title: 'Recommendation',
isVisible: () => satisfactionSection.starRating('overallRating')?.value() !== null,
customStyles: () => {
const category = npsSection.ratingScale('npsScore')?.npsCategory();
if (category === 'promoter') return { backgroundColor: '#dcfce7', padding: '16px', borderRadius: '8px' };
if (category === 'passive') return { backgroundColor: '#fef3c7', padding: '16px', borderRadius: '8px' };
if (category === 'detractor') return { backgroundColor: '#fee2e2', padding: '16px', borderRadius: '8px' };
return { padding: '16px', borderRadius: '8px', border: '1px dashed #e2e8f0' };
}
});
npsSection.addRow(row => {
row.addRatingScale('npsScore', {
preset: 'nps',
label: 'How likely are you to recommend our cleaning service to friends or family?',
showCategoryLabel: true,
showSegmentColors: true,
showConfettiOnPromoter: true
});
});
// ============================================
// SECTION 8: Additional Feedback
// ============================================
const feedbackSection = form.addSubform('feedback', {
title: 'Additional Comments',
isVisible: () => satisfactionSection.starRating('overallRating')?.value() !== null
});
feedbackSection.addSpacer({ height: '8px' });
feedbackSection.addRow(row => {
row.addTextarea('additionalComments', {
label: 'Any other feedback or suggestions?',
placeholder: 'Share anything else about your experience...',
rows: 3,
autoExpand: true
});
});
feedbackSection.addRow(row => {
row.addCheckbox('canContact', {
label: 'You may contact me to discuss this feedback'
});
});
feedbackSection.addRow(row => {
row.addEmail('contactEmail', {
label: 'Email address',
placeholder: 'your@email.com',
isRequired: () => feedbackSection.checkbox('canContact')?.value() === true,
isVisible: () => feedbackSection.checkbox('canContact')?.value() === true
});
});
// ============================================
// SECTION 9: Summary
// ============================================
const summarySection = form.addSubform('summary', {
title: 'Feedback Summary',
isVisible: () => satisfactionSection.starRating('overallRating')?.value() !== null
});
summarySection.addRow(row => {
row.addTextPanel('summaryContent', {
computedValue: () => {
const overallRating = satisfactionSection.starRating('overallRating')?.value();
const satisfaction = satisfactionSection.emojiRating('satisfaction')?.value();
const staffRating = staffSection.starRating('staffRating')?.value();
const valueRating = valueSection.slider('valueRating')?.value();
const npsScore = npsSection.ratingScale('npsScore')?.value();
const npsCategory = npsSection.ratingScale('npsScore')?.npsCategory();
const allCompleted = thoroughnessSection.thumbRating('allTasksCompleted')?.value();
const serviceType = serviceSection.radioButton('serviceType')?.value();
const serviceLabels: Record<string, string> = {
'regular': 'Regular Clean',
'deep': 'Deep Clean',
'move': 'Move In/Out',
'onetime': 'One-Time',
'office': 'Commercial'
};
const satisfactionLabels: Record<string, string> = {
'very-bad': '😢 Very Unsatisfied',
'bad': '😕 Unsatisfied',
'neutral': '😐 Neutral',
'good': '😊 Satisfied',
'excellent': '😃 Very Satisfied'
};
let summary = `🧹 Cleaning Service Feedback\n`;
summary += `${'═'.repeat(28)}\n\n`;
if (serviceType) {
summary += `📋 Service: ${serviceLabels[serviceType] || serviceType}\n`;
}
if (overallRating !== null && overallRating !== undefined) {
summary += `⭐ Overall: ${'⭐'.repeat(overallRating)} (${overallRating}/5)\n`;
}
if (satisfaction) {
summary += `💭 Feeling: ${satisfactionLabels[satisfaction] || satisfaction}\n`;
}
if (staffRating !== null && staffRating !== undefined) {
summary += `👥 Team: ${'⭐'.repeat(staffRating)} (${staffRating}/5)\n`;
}
if (valueRating !== null && valueRating !== undefined) {
summary += `💰 Value: ${valueRating}/10\n`;
}
if (allCompleted !== null && allCompleted !== undefined) {
summary += `\n✅ All Tasks Done: ${allCompleted === 'up' ? 'Yes' : 'No'}`;
}
if (npsScore !== null && npsScore !== undefined) {
summary += `\n\n📊 NPS: ${npsScore}/10 (${npsCategory?.charAt(0).toUpperCase()}${npsCategory?.slice(1)})`;
}
return summary;
},
customStyles: () => {
const rating = satisfactionSection.starRating('overallRating')?.value();
const baseStyles = {
padding: '16px',
borderRadius: '8px',
whiteSpace: 'pre-wrap',
fontFamily: 'monospace',
fontSize: '14px'
};
if (rating !== null && rating !== undefined) {
if (rating >= 4) {
return { ...baseStyles, backgroundColor: '#dcfce7', borderLeft: '4px solid #22c55e' };
} else if (rating >= 3) {
return { ...baseStyles, backgroundColor: '#fef9c3', borderLeft: '4px solid #eab308' };
} else {
return { ...baseStyles, backgroundColor: '#fee2e2', borderLeft: '4px solid #ef4444' };
}
}
return baseStyles;
}
});
});
// ============================================
// FORM CONFIGURATION
// ============================================
form.configureSubmitButton({
label: () => {
const rating = satisfactionSection.starRating('overallRating')?.value();
if (rating !== null && rating !== undefined && rating >= 5) return 'Submit Glowing Review';
return 'Submit Feedback';
},
isVisible: () => satisfactionSection.starRating('overallRating')?.value() !== null
});
form.configureCompletionScreen({
type: 'text',
title: () => {
const rating = satisfactionSection.starRating('overallRating')?.value();
if (rating !== null && rating !== undefined && rating >= 4) return 'Thank you for the great feedback!';
return 'Thank you for your feedback';
},
message: () => {
const rating = satisfactionSection.starRating('overallRating')?.value();
const allCompleted = thoroughnessSection.thumbRating('allTasksCompleted')?.value();
if (allCompleted === 'down') {
return "We're sorry some tasks were missed. Our team lead has been notified and will follow up to make it right. Thank you for letting us know.";
}
if (rating !== null && rating !== undefined && rating <= 3) {
return "We're sorry this cleaning didn't meet your expectations. Our quality team will review your feedback and reach out to discuss how we can improve.";
}
return "Your feedback helps us maintain high standards. We look forward to your next cleaning!";
}
});
}
Frequently Asked Questions
When should I send cleaning feedback surveys?
Send within 24 hours of service completion while the experience is fresh. For recurring clients, survey after every 3-4 visits to avoid fatigue. Always survey after first-time services and any complaints. Consider same-day SMS surveys for quick responses.
How do I improve cleaning quality based on feedback?
Track ratings by cleaner and by area (kitchen, bathroom, etc.). Address specific complaints within 24 hours. Create checklists from feedback patterns. Share positive feedback with cleaners for motivation. Consider photo verification for recurring issues.
What's a good satisfaction score for cleaning services?
Aim for 4.5+/5 stars average. Industry benchmarks: Top cleaners maintain 4.8+. Scores below 4.0 indicate significant issues. Track trends - declining scores often predict cancellations. NPS above 50 is excellent for cleaning services.
Should I ask about pricing in cleaning feedback?
Yes, but carefully. Ask about 'value for money' rather than 'is it too expensive?' This tells you if clients feel they're getting quality worth the price. Include a separate field for pricing concerns to capture specific issues.
How do I handle negative cleaning feedback?
Respond within 4 hours for serious complaints. Offer a free re-clean for legitimate issues. Document patterns by cleaner for training. For recurring clients, proactive outreach prevents cancellations. Always thank clients for honest feedback.