Game Day Fan Experience Survey
This game day fan experience survey helps sports teams, stadiums, and venues understand what fans love and where to improve. The survey covers the complete matchday journey from arrival to departure, including atmosphere, seating, food and beverage, entertainment, and facilities. Use it to enhance the fan experience and drive ticket renewals and merchandise sales.
Try the Form
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export function fanGameDaySurvey(form: FormTs) {
// Game Day Fan Experience Survey
// Demonstrates: StarRating, EmojiRating, MatrixQuestion, Slider, SuggestionChips, ThumbRating, dynamic styling
// ============================================
// STATE
// ============================================
const purchasedFood = form.state(false);
// ============================================
// HEADER
// ============================================
form.addRow(row => {
row.addTextPanel('header', {
label: 'Game Day Experience Survey',
computedValue: () => 'Help us make every game day unforgettable! Share your experience.',
customStyles: {
backgroundColor: '#dc2626',
color: 'white',
padding: '28px',
borderRadius: '12px',
textAlign: 'center'
}
});
});
// ============================================
// SECTION 1: Game & Attendance Info
// ============================================
const gameSection = form.addSubform('game', {
title: 'About Your Visit'
});
gameSection.addRow(row => {
row.addDatepicker('gameDate', {
label: 'Date of the game',
maxDate: () => new Date().toISOString(),
isRequired: true
}, '1fr');
row.addDropdown('opponent', {
label: 'Opponent team',
options: [
{ id: 'team-a', name: 'City Eagles' },
{ id: 'team-b', name: 'Northern Stars' },
{ id: 'team-c', name: 'Metro United' },
{ id: 'team-d', name: 'Coastal FC' },
{ id: 'team-e', name: 'Mountain Lions' },
{ id: 'other', name: 'Other' }
],
placeholder: 'Select opponent...'
}, '1fr');
});
gameSection.addRow(row => {
row.addDropdown('seatingArea', {
label: 'Where were your seats?',
options: [
{ id: 'vip', name: 'VIP/Suite' },
{ id: 'club', name: 'Club Level' },
{ id: 'lower', name: 'Lower Bowl' },
{ id: 'upper', name: 'Upper Deck' },
{ id: 'standing', name: 'Standing/GA' },
{ id: 'fan-zone', name: 'Fan Zone' }
],
isRequired: true
}, '1fr');
row.addDropdown('ticketType', {
label: 'Ticket type',
options: [
{ id: 'season', name: 'Season ticket holder' },
{ id: 'single', name: 'Single game purchase' },
{ id: 'group', name: 'Group/corporate' },
{ id: 'comp', name: 'Complimentary' },
{ id: 'resale', name: 'Resale/secondary market' }
]
}, '1fr');
});
gameSection.addRow(row => {
row.addDropdown('attendedWith', {
label: 'Who did you attend with?',
options: [
{ id: 'alone', name: 'Alone' },
{ id: 'partner', name: 'Partner/spouse' },
{ id: 'family', name: 'Family with kids' },
{ id: 'friends', name: 'Friends' },
{ id: 'coworkers', name: 'Coworkers/business' }
]
}, '1fr');
row.addInteger('groupSize', {
label: 'Total people in your group',
min: 1,
max: 20,
defaultValue: 2
}, '1fr');
});
// ============================================
// SECTION 2: Overall Experience & Atmosphere
// ============================================
const atmosphereSection = form.addSubform('atmosphere', {
title: 'Game Day Atmosphere',
isVisible: () => gameSection.dropdown('seatingArea')?.value() !== null,
customStyles: () => {
const rating = atmosphereSection.emojiRating('overallMood')?.value();
if (rating === 'excellent' || rating === 'good') {
return { backgroundColor: '#fef2f2', padding: '16px', borderRadius: '8px' };
}
return { padding: '16px', borderRadius: '8px', border: '1px dashed #e5e7eb' };
}
});
atmosphereSection.addRow(row => {
row.addEmojiRating('overallMood', {
label: 'How would you rate the overall game day atmosphere?',
preset: 'satisfaction',
size: 'lg',
alignment: 'center'
});
});
atmosphereSection.addRow(row => {
row.addStarRating('crowdEnergy', {
label: 'Crowd energy & engagement',
maxStars: 5,
size: 'lg',
alignment: 'center',
showCounter: true
}, '1fr');
row.addStarRating('entertainment', {
label: 'Entertainment & activities',
maxStars: 5,
size: 'lg',
alignment: 'center',
showCounter: true
}, '1fr');
});
atmosphereSection.addRow(row => {
row.addSuggestionChips('bestMoments', {
label: 'What were the highlights? (Select all that apply)',
suggestions: [
{ id: 'game', name: 'The game itself' },
{ id: 'atmosphere', name: 'Electric atmosphere' },
{ id: 'halftime', name: 'Halftime show' },
{ id: 'music', name: 'Music & DJ' },
{ id: 'mascot', name: 'Mascot antics' },
{ id: 'fan-cam', name: 'Fan cam/jumbotron' },
{ id: 'giveaway', name: 'Giveaways/promotions' },
{ id: 'socializing', name: 'Time with friends/family' }
],
max: 4,
alignment: 'center'
});
});
// ============================================
// SECTION 3: Facilities & Seating
// ============================================
const facilitiesSection = form.addSubform('facilities', {
title: 'Stadium Facilities',
isVisible: () => atmosphereSection.emojiRating('overallMood')?.value() !== null
});
facilitiesSection.addRow(row => {
row.addMatrixQuestion('facilitiesRating', {
label: 'Rate the following stadium aspects:',
rows: [
{ id: 'seating', label: 'Seat comfort & view', isRequired: true },
{ id: 'cleanliness', label: 'Cleanliness overall', isRequired: true },
{ id: 'restrooms', label: 'Restroom facilities', isRequired: true },
{ id: 'signage', label: 'Signage & wayfinding', isRequired: false },
{ id: 'accessibility', label: 'Accessibility', isRequired: false },
{ id: 'wifi', label: 'WiFi / connectivity', isRequired: false }
],
columns: [
{ id: 'excellent', label: 'Excellent' },
{ id: 'good', label: 'Good' },
{ id: 'average', label: 'Average' },
{ id: 'poor', label: 'Poor' },
{ id: 'na', label: 'N/A' }
],
striped: true,
fullWidth: true
});
});
facilitiesSection.addRow(row => {
row.addSlider('entryTime', {
label: 'How long did it take to enter the stadium (in minutes)?',
min: 0,
max: 45,
step: 5,
defaultValue: 10,
showValue: true,
unit: ' min'
}, '1fr');
row.addSlider('exitTime', {
label: 'How long to exit after the game?',
min: 0,
max: 45,
step: 5,
defaultValue: 15,
showValue: true,
unit: ' min'
}, '1fr');
});
// ============================================
// SECTION 4: Food & Beverage
// ============================================
const foodSection = form.addSubform('food', {
title: 'Food & Beverage',
isVisible: () => facilitiesSection.matrixQuestion('facilitiesRating')?.areAllRequiredRowsAnswered() ?? false
});
foodSection.addRow(row => {
row.addRadioButton('purchasedFoodDrink', {
label: 'Did you purchase food or beverages at the stadium?',
options: [
{ id: 'yes', name: 'Yes' },
{ id: 'no', name: 'No' }
],
orientation: 'horizontal',
onValueChange: (val) => purchasedFood.set(val === 'yes')
});
});
foodSection.addRow(row => {
row.addStarRating('foodQuality', {
label: 'Food quality',
maxStars: 5,
size: 'md',
alignment: 'center',
isVisible: () => purchasedFood()
}, '1fr');
row.addStarRating('foodValue', {
label: 'Value for money',
maxStars: 5,
size: 'md',
alignment: 'center',
isVisible: () => purchasedFood()
}, '1fr');
row.addStarRating('serviceSpeed', {
label: 'Service speed',
maxStars: 5,
size: 'md',
alignment: 'center',
isVisible: () => purchasedFood()
}, '1fr');
});
foodSection.addRow(row => {
row.addCheckboxList('foodPurchased', {
label: 'What did you purchase?',
options: [
{ id: 'snacks', name: 'Snacks (popcorn, nachos, etc.)' },
{ id: 'hotdog', name: 'Hot dogs / burgers' },
{ id: 'specialty', name: 'Specialty food items' },
{ id: 'beer', name: 'Beer' },
{ id: 'cocktails', name: 'Cocktails/mixed drinks' },
{ id: 'soda', name: 'Soft drinks' },
{ id: 'water', name: 'Water' },
{ id: 'merchandise', name: 'Merchandise' }
],
orientation: 'vertical',
isVisible: () => purchasedFood()
});
});
foodSection.addRow(row => {
row.addTextarea('foodFeedback', {
label: 'Any suggestions for food & beverage?',
placeholder: 'Menu items you\'d like to see, service improvements...',
rows: 2,
isVisible: () => purchasedFood()
});
});
// ============================================
// SECTION 5: Staff & Safety
// ============================================
const staffSection = form.addSubform('staff', {
title: 'Staff & Safety',
isVisible: () => foodSection.radioButton('purchasedFoodDrink')?.value() !== null
});
staffSection.addRow(row => {
row.addStarRating('staffFriendliness', {
label: 'Staff friendliness',
maxStars: 5,
size: 'lg',
alignment: 'center',
showCounter: true
}, '1fr');
row.addStarRating('securityExperience', {
label: 'Security experience',
maxStars: 5,
size: 'lg',
alignment: 'center',
showCounter: true
}, '1fr');
});
staffSection.addRow(row => {
row.addRadioButton('safetyFeeling', {
label: 'Did you feel safe throughout your visit?',
options: [
{ id: 'very-safe', name: 'Very safe' },
{ id: 'safe', name: 'Safe' },
{ id: 'neutral', name: 'Neutral' },
{ id: 'unsafe', name: 'Somewhat unsafe' },
{ id: 'very-unsafe', name: 'Very unsafe' }
],
orientation: 'horizontal'
});
});
staffSection.addRow(row => {
row.addTextarea('safetyIssues', {
label: 'Please describe any safety concerns:',
placeholder: 'Help us address the issue...',
rows: 2,
isVisible: () => {
const feeling = staffSection.radioButton('safetyFeeling')?.value();
return feeling === 'unsafe' || feeling === 'very-unsafe';
}
});
});
// ============================================
// SECTION 6: Value & Loyalty
// ============================================
const valueSection = form.addSubform('value', {
title: 'Overall Value & Loyalty',
isVisible: () => staffSection.starRating('staffFriendliness')?.value() !== null
});
valueSection.addRow(row => {
row.addRatingScale('overallValue', {
preset: 'likert-5',
label: 'The game day experience was worth the cost',
lowLabel: 'Strongly disagree',
highLabel: 'Strongly agree',
alignment: 'center'
});
});
valueSection.addRow(row => {
row.addThumbRating('returnIntent', {
label: 'Will you attend another game this season?',
showLabels: true,
upLabel: 'Definitely!',
downLabel: 'Unlikely',
size: 'lg',
alignment: 'center'
});
});
valueSection.addRow(row => {
row.addRatingScale('recommendScore', {
preset: 'nps',
label: 'How likely are you to recommend attending a game to friends or family?',
showSegmentColors: true,
showCategoryLabel: true,
alignment: 'center'
});
});
// ============================================
// SECTION 7: Final Feedback
// ============================================
const finalSection = form.addSubform('final', {
title: 'Final Thoughts',
isVisible: () => valueSection.ratingScale('recommendScore')?.value() !== null
});
finalSection.addSpacer();
finalSection.addRow(row => {
row.addTextarea('bestPart', {
label: 'What was the best part of your game day experience?',
placeholder: 'Share what made the day special...',
rows: 3
});
});
finalSection.addRow(row => {
row.addTextarea('improvement', {
label: 'What one thing would most improve your experience?',
placeholder: 'Your top suggestion...',
rows: 3
});
});
finalSection.addRow(row => {
row.addCheckbox('contactForPrizes', {
label: 'Enter me in the monthly fan prize drawing'
});
});
finalSection.addRow(row => {
row.addEmail('email', {
label: 'Email address (for prize notification)',
placeholder: 'your@email.com',
isVisible: () => finalSection.checkbox('contactForPrizes')?.value() === true,
isRequired: () => finalSection.checkbox('contactForPrizes')?.value() === true
});
});
// ============================================
// SECTION 8: Summary
// ============================================
const summarySection = form.addSubform('summary', {
title: 'Experience Summary',
isVisible: () => finalSection.checkbox('contactForPrizes')?.value() !== null
});
summarySection.addRow(row => {
row.addTextPanel('summaryContent', {
computedValue: () => {
const mood = atmosphereSection.emojiRating('overallMood')?.value();
const crowdEnergy = atmosphereSection.starRating('crowdEnergy')?.value();
const entertainment = atmosphereSection.starRating('entertainment')?.value();
const nps = valueSection.ratingScale('recommendScore')?.value();
const npsCategory = valueSection.ratingScale('recommendScore')?.npsCategory();
const returnIntent = valueSection.thumbRating('returnIntent')?.value();
const seating = gameSection.dropdown('seatingArea')?.value();
const seatLabels: Record<string, string> = {
'vip': 'VIP/Suite',
'club': 'Club Level',
'lower': 'Lower Bowl',
'upper': 'Upper Deck',
'standing': 'Standing/GA',
'fan-zone': 'Fan Zone'
};
const moodLabels: Record<string, string> = {
'very-bad': '😢 Very Disappointed',
'bad': '😕 Disappointed',
'neutral': '😐 Mixed Feelings',
'good': '😊 Good Time',
'excellent': '🤩 Amazing!'
};
let summary = `🏟️ Game Day Summary\n`;
summary += `${'═'.repeat(22)}\n\n`;
if (seating) {
summary += `🎫 Seating: ${seatLabels[seating] || seating}\n`;
}
if (mood) {
summary += `😊 Experience: ${moodLabels[mood]}\n`;
}
if (crowdEnergy) {
summary += `🔥 Crowd Energy: ${'⭐'.repeat(crowdEnergy)}\n`;
}
if (entertainment) {
summary += `🎉 Entertainment: ${'⭐'.repeat(entertainment)}\n`;
}
if (nps !== null && nps !== undefined) {
summary += `\n📊 NPS: ${nps}/10`;
if (npsCategory) {
summary += ` (${npsCategory.charAt(0).toUpperCase()}${npsCategory.slice(1)})`;
}
summary += '\n';
}
if (returnIntent) {
summary += `\n🔄 Will return: ${returnIntent === 'up' ? '✅ Yes!' : '❌ Unlikely'}`;
}
return summary;
},
customStyles: () => {
const mood = atmosphereSection.emojiRating('overallMood')?.value();
const baseStyles = {
padding: '16px',
borderRadius: '8px',
whiteSpace: 'pre-wrap',
fontFamily: 'monospace',
fontSize: '14px'
};
if (mood === 'excellent' || mood === 'good') {
return { ...baseStyles, backgroundColor: '#fef2f2', borderLeft: '4px solid #dc2626' };
} else if (mood === 'neutral') {
return { ...baseStyles, backgroundColor: '#fef3c7', borderLeft: '4px solid #f59e0b' };
} else if (mood === 'bad' || mood === 'very-bad') {
return { ...baseStyles, backgroundColor: '#fee2e2', borderLeft: '4px solid #ef4444' };
}
return { ...baseStyles, backgroundColor: '#f1f5f9' };
}
});
});
// ============================================
// FORM CONFIGURATION
// ============================================
form.configureSubmitButton({
label: 'Submit Fan Feedback',
isVisible: () => gameSection.dropdown('seatingArea')?.value() !== null
});
form.configureCompletionScreen({
type: 'text',
title: 'Thank You, True Fan!',
message: 'Your feedback helps us create the best game day experience. See you at the next home game!'
});
}
Frequently Asked Questions
When should we send game day surveys?
Send within 24-48 hours of the event while the experience is fresh. Alternatively, use QR codes at exits for immediate feedback. Avoid survey fatigue by sampling rather than surveying after every game.
What's a good response rate for fan surveys?
For sports fan surveys, 10-15% is typical, 20%+ is excellent. Incentives like merchandise discounts or ticket upgrades can significantly boost response rates.
How do we handle negative feedback about referees or game results?
Separate game outcome satisfaction from venue experience in your analysis. Fans may rate poorly after losses, so track both metrics independently and look for trends across multiple games.
Should we ask about ticket prices?
Yes, but carefully. Focus on value perception rather than absolute price. Fans who feel they got good value (great seats, good food, exciting atmosphere) are less price-sensitive.
How can we improve game day atmosphere based on feedback?
Common improvements include better sound systems, more engaging entertainment during breaks, improved crowd involvement activities, enhanced concourse experiences, and faster concession lines.