Sports Club Member Survey
This comprehensive sports club member survey helps fitness centers, gyms, and recreation clubs understand member satisfaction and identify improvement opportunities. Collect Net Promoter Score to measure loyalty, detailed facility ratings through matrix questions, program participation data, and actionable suggestions. Use quarterly to track satisfaction trends and reduce member churn.
Try the Form
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export function sportsClubFeedbackForm(form: FormTs) {
// Sports Club Member Feedback Survey
// Demonstrates: RatingScale (NPS), MatrixQuestion, StarRating, SuggestionChips, Slider, CheckboxList
// Focus: Quarterly member satisfaction with facility and program ratings
// ============================================
// HEADER
// ============================================
form.addRow(row => {
row.addTextPanel('header', {
label: 'Member Feedback Survey',
computedValue: () => 'Your opinion helps us create a better club experience for everyone.',
customStyles: {
backgroundColor: '#0891b2',
color: 'white',
padding: '24px',
borderRadius: '12px',
textAlign: 'center'
}
});
});
// ============================================
// SECTION 1: Membership Info
// ============================================
const memberSection = form.addSubform('memberSection', {
title: 'About Your Membership'
});
memberSection.addRow(row => {
row.addDropdown('membershipDuration', {
label: 'How long have you been a member?',
options: [
{ id: 'new', name: 'Less than 3 months' },
{ id: '3-6', name: '3-6 months' },
{ id: '6-12', name: '6-12 months' },
{ id: '1-2', name: '1-2 years' },
{ id: '2-5', name: '2-5 years' },
{ id: '5+', name: 'Over 5 years' }
],
placeholder: 'Select duration'
});
});
memberSection.addRow(row => {
row.addDropdown('visitFrequency', {
label: 'How often do you visit the club?',
options: [
{ id: 'daily', name: 'Daily' },
{ id: '4-5', name: '4-5 times per week' },
{ id: '2-3', name: '2-3 times per week' },
{ id: 'weekly', name: 'Once a week' },
{ id: 'few-month', name: 'A few times per month' },
{ id: 'rarely', name: 'Rarely' }
],
placeholder: 'Select frequency'
});
});
// ============================================
// SECTION 2: NPS - Would Recommend
// ============================================
const npsSection = form.addSubform('npsSection', {
title: 'Would You Recommend Us?',
isVisible: () => !!memberSection.dropdown('membershipDuration')?.value(),
customStyles: () => {
const score = npsSection.ratingScale('npsScore')?.value();
const category = npsSection.ratingScale('npsScore')?.npsCategory();
if (category === 'promoter') return { backgroundColor: '#dcfce7', padding: '20px', borderRadius: '12px' };
if (category === 'passive') return { backgroundColor: '#fef9c3', padding: '20px', borderRadius: '12px' };
if (category === 'detractor') return { backgroundColor: '#fee2e2', padding: '20px', borderRadius: '12px' };
return { padding: '20px', borderRadius: '12px', border: '2px dashed #d1d5db' };
}
});
npsSection.addRow(row => {
row.addRatingScale('npsScore', {
preset: 'nps',
label: 'How likely are you to recommend our club to a friend or colleague?',
showSegmentColors: true,
showCategoryLabel: true,
showConfettiOnPromoter: true,
isRequired: true
});
});
npsSection.addRow(row => {
row.addTextarea('npsReason', {
label: () => {
const category = npsSection.ratingScale('npsScore')?.npsCategory();
if (category === 'promoter') return 'Awesome! What do you love most about our club?';
if (category === 'passive') return 'What would make you rate us higher?';
if (category === 'detractor') return 'We\'re sorry to hear that. What can we improve?';
return 'Tell us why you chose this score';
},
placeholder: 'Your feedback helps us improve...',
rows: 2,
autoExpand: true,
isVisible: () => npsSection.ratingScale('npsScore')?.value() !== null
});
});
// ============================================
// SECTION 3: Facility Ratings Matrix
// ============================================
const facilitySection = form.addSubform('facilitySection', {
title: 'Facility Ratings',
isVisible: () => npsSection.ratingScale('npsScore')?.value() !== null
});
facilitySection.addRow(row => {
row.addMatrixQuestion('facilityMatrix', {
label: 'Please rate the following facilities:',
rows: [
{ id: 'gym-floor', label: 'Gym floor / Weight room' },
{ id: 'cardio', label: 'Cardio equipment area' },
{ id: 'locker', label: 'Locker rooms & showers' },
{ id: 'pool', label: 'Pool / Aquatic facilities' },
{ id: 'courts', label: 'Courts (tennis, basketball, etc.)' },
{ id: 'group-fitness', label: 'Group fitness studios' },
{ id: 'parking', label: 'Parking & accessibility' }
],
columns: [
{ id: 'excellent', label: 'Excellent' },
{ id: 'good', label: 'Good' },
{ id: 'average', label: 'Average' },
{ id: 'poor', label: 'Poor' },
{ id: 'na', label: 'N/A' }
],
striped: true,
fullWidth: true
});
});
// ============================================
// SECTION 4: Staff & Service
// ============================================
const staffSection = form.addSubform('staffSection', {
title: 'Staff & Service',
isVisible: () => npsSection.ratingScale('npsScore')?.value() !== null
});
staffSection.addRow(row => {
row.addStarRating('frontDesk', {
label: 'Front desk staff',
maxStars: 5,
size: 'lg',
showCounter: true
}, '1fr');
row.addStarRating('trainers', {
label: 'Personal trainers',
maxStars: 5,
size: 'lg',
showCounter: true
}, '1fr');
});
staffSection.addRow(row => {
row.addStarRating('instructors', {
label: 'Class instructors',
maxStars: 5,
size: 'lg',
showCounter: true
}, '1fr');
row.addStarRating('maintenance', {
label: 'Cleanliness & maintenance',
maxStars: 5,
size: 'lg',
showCounter: true
}, '1fr');
});
// ============================================
// SECTION 5: Programs & Classes
// ============================================
const programSection = form.addSubform('programSection', {
title: 'Programs & Classes',
isVisible: () => npsSection.ratingScale('npsScore')?.value() !== null
});
programSection.addRow(row => {
row.addCheckboxList('programsUsed', {
label: 'Which programs do you participate in? (Select all that apply)',
options: [
{ id: 'weights', name: 'Weight training' },
{ id: 'cardio', name: 'Cardio equipment' },
{ id: 'group-classes', name: 'Group fitness classes' },
{ id: 'yoga', name: 'Yoga / Pilates' },
{ id: 'swimming', name: 'Swimming' },
{ id: 'personal-training', name: 'Personal training' },
{ id: 'sports-leagues', name: 'Sports leagues' },
{ id: 'kids-programs', name: 'Kids programs' },
{ id: 'spa', name: 'Spa / Wellness services' }
],
orientation: 'vertical'
});
});
programSection.addSpacer();
programSection.addRow(row => {
row.addRatingScale('classVariety', {
label: 'How satisfied are you with the variety of classes offered?',
preset: 'satisfaction',
variant: 'segmented',
size: 'md'
});
});
programSection.addRow(row => {
row.addRatingScale('classSchedule', {
label: 'How convenient are the class schedules for you?',
preset: 'satisfaction',
variant: 'segmented',
size: 'md'
});
});
// ============================================
// SECTION 6: Value & Pricing
// ============================================
const valueSection = form.addSubform('valueSection', {
title: 'Value & Membership',
isVisible: () => npsSection.ratingScale('npsScore')?.value() !== null
});
valueSection.addRow(row => {
row.addSlider('valueForMoney', {
label: 'How would you rate the value for money of your membership?',
min: 1,
max: 10,
step: 1,
defaultValue: 5,
showValue: true,
unit: '/10'
});
});
valueSection.addRow(row => {
row.addTextPanel('valueNote', {
computedValue: () => {
const value = valueSection.slider('valueForMoney')?.value();
if (!value) return '';
if (value <= 3) return 'We hear you - let us know how we can provide better value.';
if (value <= 5) return 'There\'s room for improvement. Your suggestions help!';
if (value <= 7) return 'Good, but we can do better!';
if (value <= 9) return 'Great! We\'re glad you\'re getting value from your membership.';
return 'Fantastic! We love having you as a member!';
},
customStyles: () => {
const value = valueSection.slider('valueForMoney')?.value();
const bg = value && value >= 7 ? '#dcfce7' : value && value >= 5 ? '#fef3c7' : '#fee2e2';
return {
backgroundColor: bg,
padding: '10px',
borderRadius: '6px',
textAlign: 'center'
};
},
isVisible: () => !!valueSection.slider('valueForMoney')?.value()
});
});
// ============================================
// SECTION 7: What We Do Well
// ============================================
const strengthsSection = form.addSubform('strengthsSection', {
title: 'What We Do Well',
isVisible: () => {
const category = npsSection.ratingScale('npsScore')?.npsCategory();
return category === 'promoter' || category === 'passive';
},
customStyles: { backgroundColor: '#ecfdf5', padding: '16px', borderRadius: '8px' }
});
strengthsSection.addRow(row => {
row.addSuggestionChips('clubStrengths', {
label: 'What do you value most about our club? (Select up to 4)',
suggestions: [
{ id: 'equipment', name: 'Modern equipment' },
{ id: 'cleanliness', name: 'Cleanliness' },
{ id: 'staff', name: 'Friendly staff' },
{ id: 'classes', name: 'Class variety' },
{ id: 'location', name: 'Location' },
{ id: 'hours', name: 'Operating hours' },
{ id: 'community', name: 'Community / atmosphere' },
{ id: 'amenities', name: 'Amenities (pool, sauna, etc.)' },
{ id: 'price', name: 'Membership price' },
{ id: 'trainers', name: 'Quality trainers' }
],
max: 4,
alignment: 'left'
});
});
// ============================================
// SECTION 8: Improvement Areas
// ============================================
const improvementSection = form.addSubform('improvementSection', {
title: 'Areas for Improvement',
isVisible: () => {
const category = npsSection.ratingScale('npsScore')?.npsCategory();
return category === 'detractor' || category === 'passive';
},
customStyles: { backgroundColor: '#fef3c7', padding: '16px', borderRadius: '8px' }
});
improvementSection.addRow(row => {
row.addSuggestionChips('improvementNeeds', {
label: 'What should we improve? (Select all that apply)',
suggestions: [
{ id: 'equipment', name: 'Update equipment' },
{ id: 'cleanliness', name: 'Cleanliness' },
{ id: 'crowding', name: 'Reduce crowding' },
{ id: 'hours', name: 'Better hours' },
{ id: 'classes', name: 'More class options' },
{ id: 'locker', name: 'Locker rooms' },
{ id: 'parking', name: 'Parking' },
{ id: 'staff', name: 'Staff training' },
{ id: 'pricing', name: 'Better pricing' },
{ id: 'app', name: 'Mobile app / booking' }
],
alignment: 'left'
});
});
improvementSection.addSpacer();
improvementSection.addRow(row => {
row.addTextarea('improvementDetails', {
label: 'Tell us more about what we can improve',
placeholder: 'Your detailed suggestions help us prioritize improvements...',
rows: 3,
autoExpand: true
});
});
// ============================================
// SECTION 9: Additional Comments
// ============================================
const commentsSection = form.addSubform('commentsSection', {
title: 'Additional Comments',
isVisible: () => npsSection.ratingScale('npsScore')?.value() !== null
});
commentsSection.addRow(row => {
row.addTextarea('additionalComments', {
label: 'Is there anything else you\'d like to share with us?',
placeholder: 'Ideas, concerns, compliments - we want to hear it all!',
rows: 3,
autoExpand: true
});
});
// ============================================
// SECTION 10: Summary
// ============================================
const summarySection = form.addSubform('summarySection', {
title: 'Feedback Summary',
isVisible: () => npsSection.ratingScale('npsScore')?.value() !== null
});
summarySection.addRow(row => {
row.addTextPanel('summaryContent', {
computedValue: () => {
const nps = npsSection.ratingScale('npsScore')?.value();
const category = npsSection.ratingScale('npsScore')?.npsCategory();
const duration = memberSection.dropdown('membershipDuration')?.value();
const frequency = memberSection.dropdown('visitFrequency')?.value();
const value = valueSection.slider('valueForMoney')?.value();
const frontDesk = staffSection.starRating('frontDesk')?.value();
const trainers = staffSection.starRating('trainers')?.value();
if (nps === null || nps === undefined) return '';
const durationLabels: Record<string, string> = {
'new': 'New member', '3-6': '3-6 months', '6-12': '6-12 months',
'1-2': '1-2 years', '2-5': '2-5 years', '5+': '5+ years'
};
let summary = '🏋️ Member Feedback Summary\n';
summary += '━'.repeat(28) + '\n\n';
summary += `NPS Score: ${nps}/10 (${category?.charAt(0).toUpperCase()}${category?.slice(1)})\n`;
if (duration) summary += `Membership: ${durationLabels[duration] || duration}\n`;
if (value) summary += `Value Rating: ${value}/10\n`;
if (frontDesk) summary += `Front Desk: ${'★'.repeat(frontDesk)}${'☆'.repeat(5 - frontDesk)}\n`;
if (trainers) summary += `Trainers: ${'★'.repeat(trainers)}${'☆'.repeat(5 - trainers)}\n`;
return summary;
},
customStyles: () => {
const category = npsSection.ratingScale('npsScore')?.npsCategory();
const baseStyles = {
padding: '16px',
borderRadius: '8px',
whiteSpace: 'pre-wrap',
fontFamily: 'monospace',
fontSize: '14px'
};
if (category === 'promoter') return { ...baseStyles, backgroundColor: '#dcfce7', borderLeft: '4px solid #22c55e' };
if (category === 'passive') return { ...baseStyles, backgroundColor: '#fef9c3', borderLeft: '4px solid #eab308' };
if (category === 'detractor') return { ...baseStyles, backgroundColor: '#fee2e2', borderLeft: '4px solid #ef4444' };
return { ...baseStyles, backgroundColor: '#f3f4f6' };
}
});
});
// ============================================
// FORM CONFIGURATION
// ============================================
form.configureSubmitButton({
label: 'Submit Feedback',
isVisible: () => npsSection.ratingScale('npsScore')?.value() !== null
});
form.configureCompletionScreen({
type: 'text',
title: 'Thank You!',
message: 'Your feedback helps us create a better club experience. We review every response and use your input to improve our facilities and services. See you at the club!'
});
}
Frequently Asked Questions
How often should I survey sports club members?
Quarterly surveys work best for tracking trends without survey fatigue. Send brief pulse checks monthly for high-priority items. Always survey after major changes like renovations or new program launches.
What's a good NPS score for a sports club?
For fitness and recreation, aim for NPS of 40+. Top-performing clubs achieve 50-70. Scores below 20 indicate significant retention risks. Compare your score over time and against local competitors.
How can I increase survey response rates from members?
Offer small incentives like free personal training sessions or pro shop discounts. Make surveys mobile-friendly, keep them under 5 minutes, and send reminders. Share how previous feedback led to improvements.
What should I do with negative facility feedback?
Prioritize issues mentioned by multiple members. Address quick wins immediately (cleanliness, equipment fixes). For major investments (renovations, new equipment), communicate timelines and plans to show you're listening.
How do I reduce member churn using this survey?
Watch for declining engagement scores and satisfaction drops. Follow up personally with detractors (NPS 0-6). Address common complaints before members cancel. Use feedback to create targeted retention offers.