FAQ Usefulness Feedback Form
This FAQ feedback form helps you understand whether your help content actually solves customer problems. With a simple thumb rating for quick feedback, optional detailed questions about content quality, and the ability to capture missing topics, you'll have actionable insights to improve your knowledge base. The form adapts based on the rating - unhappy users see different follow-up questions than satisfied ones.
Try the Form
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export function faqFeedback(form: FormTs) {
// FAQ Usefulness Feedback Form
// Demonstrates: ThumbRating, EmojiRating, SuggestionChips, Slider,
// conditional visibility, dynamic labels, compact widget design
// ============================================
// HEADER
// ============================================
form.addRow(row => {
row.addTextPanel('header', {
label: 'Was this article helpful?',
computedValue: () => 'Your feedback helps us improve our help center.',
customStyles: {
backgroundColor: '#f8fafc',
color: '#475569',
padding: '16px 20px',
borderRadius: '12px 12px 0 0',
textAlign: 'center',
borderBottom: '1px solid #e2e8f0'
}
});
});
// ============================================
// QUICK RATING SECTION
// ============================================
const ratingSection = form.addSubform('ratingSection', {
customStyles: {
backgroundColor: '#ffffff',
padding: '20px',
borderRadius: '0 0 12px 12px',
border: '1px solid #e2e8f0',
borderTop: 'none'
}
});
ratingSection.addRow(row => {
row.addThumbRating('wasHelpful', {
label: '',
showLabels: true,
upLabel: 'Yes, helpful!',
downLabel: 'Not really',
size: 'lg',
alignment: 'center'
});
});
// ============================================
// POSITIVE FEEDBACK PATH (Thumbs Up)
// ============================================
const positiveSection = form.addSubform('positiveSection', {
title: 'Great! Tell us more',
isVisible: () => ratingSection.thumbRating('wasHelpful')?.value() === 'up',
customStyles: {
backgroundColor: '#ecfdf5',
padding: '16px',
borderRadius: '8px',
marginTop: '16px'
}
});
positiveSection.addRow(row => {
row.addSuggestionChips('whatHelped', {
label: 'What did you find most helpful?',
suggestions: [
{ id: 'clear', name: 'Clear explanations' },
{ id: 'examples', name: 'Good examples' },
{ id: 'complete', name: 'Complete answer' },
{ id: 'easyFind', name: 'Easy to find' },
{ id: 'stepByStep', name: 'Step-by-step guide' },
{ id: 'images', name: 'Helpful images' }
],
max: 3,
alignment: 'center'
});
});
positiveSection.addRow(row => {
row.addEmojiRating('articleQuality', {
label: 'Rate the overall article quality',
preset: 'satisfaction',
size: 'md',
alignment: 'center'
});
});
// ============================================
// NEGATIVE FEEDBACK PATH (Thumbs Down)
// ============================================
const negativeSection = form.addSubform('negativeSection', {
title: 'Sorry to hear that',
isVisible: () => ratingSection.thumbRating('wasHelpful')?.value() === 'down',
customStyles: {
backgroundColor: '#fef2f2',
padding: '16px',
borderRadius: '8px',
marginTop: '16px'
}
});
negativeSection.addRow(row => {
row.addSuggestionChips('issues', {
label: 'What was the problem?',
suggestions: [
{ id: 'outdated', name: 'Outdated information' },
{ id: 'incomplete', name: 'Missing steps' },
{ id: 'confusing', name: 'Confusing content' },
{ id: 'wrong', name: 'Incorrect info' },
{ id: 'notRelevant', name: 'Not what I needed' },
{ id: 'tooTechnical', name: 'Too technical' }
],
alignment: 'center'
});
});
negativeSection.addRow(row => {
row.addRadioButton('foundElsewhere', {
label: 'Did you find your answer elsewhere?',
options: [
{ id: 'yes', name: 'Yes, I figured it out' },
{ id: 'support', name: 'I contacted support' },
{ id: 'no', name: 'Still looking for help' }
],
orientation: 'vertical'
});
});
negativeSection.addSpacer({ height: '16px' });
negativeSection.addRow(row => {
row.addTextarea('missingInfo', {
label: 'What information were you looking for?',
placeholder: 'Describe what you expected to find...',
rows: 3,
autoExpand: true
});
});
// ============================================
// CONTENT IMPROVEMENT SECTION
// ============================================
const improvementSection = form.addSubform('improvementSection', {
title: 'Help Us Improve',
isVisible: () => ratingSection.thumbRating('wasHelpful')?.value() !== null,
customStyles: {
backgroundColor: '#f8fafc',
padding: '16px',
borderRadius: '8px',
marginTop: '16px'
}
});
improvementSection.addRow(row => {
row.addSlider('contentClarity', {
label: 'How clear was the content?',
min: 1,
max: 5,
step: 1,
showValue: true,
defaultValue: 3
}, '1fr');
row.addSlider('contentCompleteness', {
label: 'How complete was the answer?',
min: 1,
max: 5,
step: 1,
showValue: true,
defaultValue: 3
}, '1fr');
});
improvementSection.addRow(row => {
row.addMatrixQuestion('contentAspects', {
label: 'Rate specific aspects:',
rows: [
{ id: 'accuracy', label: 'Information accuracy' },
{ id: 'organization', label: 'Content organization' },
{ id: 'relevance', label: 'Relevance to my question' }
],
columns: [
{ id: 'poor', label: 'Poor' },
{ id: 'ok', label: 'OK' },
{ id: 'good', label: 'Good' },
{ id: 'great', label: 'Great' }
],
fullWidth: true
});
});
// ============================================
// MISSING TOPICS SECTION
// ============================================
const topicsSection = form.addSubform('topicsSection', {
title: 'Missing Topics',
isVisible: () => ratingSection.thumbRating('wasHelpful')?.value() !== null,
customStyles: {
padding: '16px',
borderRadius: '8px',
marginTop: '16px',
border: '1px dashed #cbd5e1'
}
});
topicsSection.addRow(row => {
row.addCheckboxList('wantedTopics', {
label: 'What topics should we add to our FAQ?',
options: [
{ id: 'troubleshooting', name: 'More troubleshooting guides' },
{ id: 'advanced', name: 'Advanced use cases' },
{ id: 'integration', name: 'Integration tutorials' },
{ id: 'video', name: 'Video tutorials' },
{ id: 'comparison', name: 'Feature comparisons' },
{ id: 'bestPractices', name: 'Best practices' }
],
orientation: 'vertical'
});
});
topicsSection.addSpacer({ height: '12px' });
topicsSection.addRow(row => {
row.addTextbox('suggestTopic', {
label: 'Suggest a specific topic or question',
placeholder: 'What would you like us to write about?'
});
});
// ============================================
// SEARCH EXPERIENCE
// ============================================
const searchSection = form.addSubform('searchSection', {
title: 'Finding Content',
isVisible: () => ratingSection.thumbRating('wasHelpful')?.value() !== null
});
searchSection.addRow(row => {
row.addRatingScale('findDifficulty', {
label: 'How easy was it to find this article?',
preset: 'ces',
alignment: 'center'
});
});
searchSection.addRow(row => {
row.addRadioButton('howFound', {
label: 'How did you find this article?',
options: [
{ id: 'search', name: 'Site search' },
{ id: 'browse', name: 'Browsing categories' },
{ id: 'google', name: 'Google search' },
{ id: 'link', name: 'Link from another page' },
{ id: 'support', name: 'Support agent shared it' }
],
orientation: 'vertical'
});
});
// ============================================
// SUMMARY SECTION
// ============================================
const summarySection = form.addSubform('summarySection', {
title: 'Feedback Summary',
isVisible: () => ratingSection.thumbRating('wasHelpful')?.value() !== null
});
summarySection.addRow(row => {
row.addTextPanel('summaryPanel', {
computedValue: () => {
const helpful = ratingSection.thumbRating('wasHelpful')?.value();
const clarity = improvementSection.slider('contentClarity')?.value() ?? 3;
const completeness = improvementSection.slider('contentCompleteness')?.value() ?? 3;
const emoji = helpful === 'up' ? '👍' : helpful === 'down' ? '👎' : '🤔';
let summary = `${emoji} Feedback Summary\n`;
summary += `${'─'.repeat(25)}\n`;
summary += `Helpful: ${helpful === 'up' ? 'Yes' : helpful === 'down' ? 'No' : 'Not rated'}\n`;
summary += `Clarity: ${'★'.repeat(clarity)}${'☆'.repeat(5 - clarity)}\n`;
summary += `Completeness: ${'★'.repeat(completeness)}${'☆'.repeat(5 - completeness)}`;
return summary;
},
customStyles: () => {
const helpful = ratingSection.thumbRating('wasHelpful')?.value();
return {
padding: '16px',
borderRadius: '8px',
whiteSpace: 'pre-wrap',
fontFamily: 'monospace',
fontSize: '13px',
backgroundColor: helpful === 'up' ? '#dcfce7' : helpful === 'down' ? '#fef2f2' : '#f8fafc',
borderLeft: helpful === 'up' ? '4px solid #22c55e' : helpful === 'down' ? '4px solid #ef4444' : '4px solid #94a3b8'
};
}
});
});
// ============================================
// FORM CONFIGURATION
// ============================================
form.configureSubmitButton({
label: () => {
const helpful = ratingSection.thumbRating('wasHelpful')?.value();
if (helpful === 'up') return 'Send Feedback';
if (helpful === 'down') return 'Submit & Help Us Improve';
return 'Submit Feedback';
},
isVisible: () => ratingSection.thumbRating('wasHelpful')?.value() !== null
});
form.configureCompletionScreen({
type: 'text',
title: () => {
const helpful = ratingSection.thumbRating('wasHelpful')?.value();
if (helpful === 'up') return 'Thanks for the feedback!';
return 'We appreciate your input!';
},
message: () => {
const helpful = ratingSection.thumbRating('wasHelpful')?.value();
if (helpful === 'up') {
return 'Your positive feedback helps us know what content works. We\'ll keep improving!';
}
return 'Your feedback helps us create better content. Our team will review your suggestions.';
}
});
}
Frequently Asked Questions
Where should I place this feedback form?
Place it at the bottom of each FAQ or help article, visible after the user has had time to read the content. Common placements include: after the article content, in a sticky footer, or as a slide-in widget after 30 seconds on the page.
How do I track which articles need improvement?
Pass the article ID or URL as a hidden field in the form. Then filter feedback by article to identify which specific pages have low satisfaction scores or missing content requests.
What's a good article helpfulness rate?
Aim for 70%+ thumbs up ratings. Articles below 50% need immediate attention. Track trends over time as you make improvements to measure the impact of content changes.
How do I handle requests for missing topics?
Review missing topic submissions weekly. Group similar requests, prioritize by frequency, and add to your content roadmap. Consider creating a public roadmap so users know you're addressing their needs.
Can I use this for documentation sites?
Absolutely! This form works great for API documentation, product guides, tutorials, and any self-service content. Customize the questions to match your documentation style and user needs.