Integration Experience Survey
The Integration Experience Survey captures detailed feedback about how customers experience integrating your product with their existing systems. It covers the entire integration journey from initial documentation review through implementation, testing, and go-live. Capture feedback on documentation quality, code samples, technical support, and overall ease of integration. Essential for SaaS companies, API providers, and any product requiring technical implementation by customers.
Try the Form
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export function integrationFeedbackForm(form: FormTs) {
// Integration Experience Survey - Technical implementation feedback
// Demonstrates: StarRating, EmojiRating, MatrixQuestion, RatingScale, Slider, ThumbRating, CheckboxList, dynamic styling
// ============================================
// HEADER
// ============================================
form.addRow(row => {
row.addTextPanel('header', {
label: 'Integration Feedback',
computedValue: () => 'Help us improve the integration experience for future customers.',
customStyles: {
backgroundColor: '#4f46e5',
color: 'white',
padding: '28px',
borderRadius: '12px',
textAlign: 'center'
}
});
});
// ============================================
// SECTION 1: Integration Details
// ============================================
const detailsSection = form.addSubform('details', {
title: 'Integration Details'
});
detailsSection.addRow(row => {
row.addDropdown('integrationType', {
label: 'Integration Type',
options: [
{ id: 'rest-api', name: 'REST API' },
{ id: 'graphql', name: 'GraphQL API' },
{ id: 'webhooks', name: 'Webhooks' },
{ id: 'sdk', name: 'SDK/Library' },
{ id: 'native', name: 'Native Integration' },
{ id: 'zapier', name: 'Zapier/Automation' },
{ id: 'custom', name: 'Custom Integration' },
{ id: 'other', name: 'Other' }
],
placeholder: 'Select integration type...',
isRequired: true
}, '1fr');
row.addDropdown('complexity', {
label: 'Integration Complexity',
options: [
{ id: 'simple', name: 'Simple (hours)' },
{ id: 'moderate', name: 'Moderate (days)' },
{ id: 'complex', name: 'Complex (weeks)' },
{ id: 'enterprise', name: 'Enterprise (months)' }
],
placeholder: 'Select complexity...'
}, '1fr');
});
detailsSection.addRow(row => {
row.addDropdown('techStack', {
label: 'Your Primary Tech Stack',
options: [
{ id: 'js-node', name: 'JavaScript/Node.js' },
{ id: 'python', name: 'Python' },
{ id: 'java', name: 'Java' },
{ id: 'csharp', name: 'C#/.NET' },
{ id: 'php', name: 'PHP' },
{ id: 'ruby', name: 'Ruby' },
{ id: 'go', name: 'Go' },
{ id: 'other', name: 'Other' }
],
placeholder: 'Select tech stack...'
}, '1fr');
row.addDropdown('implementerRole', {
label: 'Your Role',
options: [
{ id: 'backend', name: 'Backend Developer' },
{ id: 'fullstack', name: 'Full-Stack Developer' },
{ id: 'frontend', name: 'Frontend Developer' },
{ id: 'devops', name: 'DevOps/SRE' },
{ id: 'architect', name: 'Solution Architect' },
{ id: 'sysadmin', name: 'System Administrator' },
{ id: 'manager', name: 'Technical Manager' }
],
placeholder: 'Select your role...'
}, '1fr');
});
// ============================================
// SECTION 2: Overall Experience
// ============================================
const overallSection = form.addSubform('overall', {
title: 'Overall Integration Experience'
});
overallSection.addRow(row => {
row.addEmojiRating('overallExperience', {
label: 'How was your overall integration experience?',
preset: 'effort',
size: 'lg',
alignment: 'center',
showLabels: true
});
});
overallSection.addRow(row => {
row.addSlider('timeToIntegrate', {
label: 'How long did the integration take? (hours)',
min: 1,
max: 100,
step: 1,
showValue: true,
unit: 'hrs',
defaultValue: 8
});
});
overallSection.addRow(row => {
row.addRadioButton('timeVsExpected', {
label: 'Compared to your expectation, the integration took:',
options: [
{ id: 'much-less', name: 'Much less time' },
{ id: 'less', name: 'Less time' },
{ id: 'as-expected', name: 'About as expected' },
{ id: 'more', name: 'More time' },
{ id: 'much-more', name: 'Much more time' }
],
orientation: 'horizontal'
});
});
// ============================================
// SECTION 3: Documentation Quality
// ============================================
const docsSection = form.addSubform('docs', {
title: 'Documentation Quality'
});
docsSection.addRow(row => {
row.addMatrixQuestion('docsRating', {
label: 'Rate the documentation:',
rows: [
{ id: 'clarity', label: 'Clarity & Readability', description: 'Easy to understand', isRequired: true },
{ id: 'completeness', label: 'Completeness', description: 'Covered all needed topics', isRequired: true },
{ id: 'accuracy', label: 'Accuracy', description: 'Correct and up-to-date', isRequired: true },
{ id: 'examples', label: 'Code Examples', description: 'Useful and working examples', isRequired: true },
{ id: 'navigation', label: 'Navigation', description: 'Easy to find information', isRequired: false },
{ id: 'search', label: 'Search Functionality', description: 'Finding specific topics', isRequired: false }
],
columns: [
{ id: '1', label: 'Poor' },
{ id: '2', label: 'Fair' },
{ id: '3', label: 'Good' },
{ id: '4', label: 'Very Good' },
{ id: '5', label: 'Excellent' }
],
fullWidth: true,
striped: true
});
});
docsSection.addRow(row => {
row.addThumbRating('docsHelpful', {
label: 'Was the documentation helpful enough to complete the integration?',
showLabels: true,
upLabel: 'Yes, sufficient',
downLabel: 'No, needed more',
alignment: 'center'
});
});
docsSection.addRow(row => {
row.addTextarea('docsMissing', {
label: 'What was missing or unclear in the documentation?',
placeholder: 'Describe any gaps, unclear sections, or missing examples...',
rows: 3,
autoExpand: true,
isVisible: () => docsSection.thumbRating('docsHelpful')?.value() === 'down'
});
});
// ============================================
// SECTION 4: Technical Implementation
// ============================================
const techSection = form.addSubform('technical', {
title: 'Technical Implementation'
});
techSection.addRow(row => {
row.addStarRating('apiDesign', {
label: 'Rate the API/Integration design',
maxStars: 5,
size: 'lg',
alignment: 'center',
showCounter: true
});
});
techSection.addRow(row => {
row.addRatingScale('easeOfSetup', {
label: 'How easy was the initial setup?',
preset: 'likert-5',
lowLabel: 'Very Difficult',
highLabel: 'Very Easy',
alignment: 'center'
});
});
techSection.addRow(row => {
row.addCheckboxList('technicalChallenges', {
label: 'What challenges did you encounter? (Select all that apply)',
options: [
{ id: 'auth', name: 'Authentication/Authorization' },
{ id: 'rate-limits', name: 'Rate limiting issues' },
{ id: 'error-handling', name: 'Error handling/messages' },
{ id: 'data-format', name: 'Data format/schema issues' },
{ id: 'versioning', name: 'API versioning' },
{ id: 'testing', name: 'Testing/sandbox environment' },
{ id: 'performance', name: 'Performance/latency' },
{ id: 'webhooks', name: 'Webhook reliability' },
{ id: 'none', name: 'No significant challenges' }
],
orientation: 'vertical'
});
});
techSection.addSpacer({ height: '15px' });
techSection.addRow(row => {
row.addTextarea('challengeDetails', {
label: 'Describe the most significant technical challenge',
placeholder: 'What was the issue? How did you resolve it?',
rows: 3,
autoExpand: true,
isVisible: () => {
const challenges = techSection.checkboxList('technicalChallenges')?.value() || [];
return challenges.length > 0 && !challenges.includes('none');
}
});
});
// ============================================
// SECTION 5: Support Experience
// ============================================
const supportSection = form.addSubform('support', {
title: 'Support & Assistance'
});
supportSection.addRow(row => {
row.addThumbRating('neededSupport', {
label: 'Did you need to contact support during integration?',
showLabels: true,
upLabel: 'Yes',
downLabel: 'No',
alignment: 'center'
});
});
supportSection.addRow(row => {
row.addStarRating('supportQuality', {
label: 'How would you rate the support you received?',
maxStars: 5,
size: 'lg',
alignment: 'center',
showCounter: true,
isVisible: () => supportSection.thumbRating('neededSupport')?.value() === 'up'
});
});
supportSection.addRow(row => {
row.addRadioButton('supportChannel', {
label: 'Which support channel did you use?',
options: [
{ id: 'docs', name: 'Documentation/self-service' },
{ id: 'email', name: 'Email support' },
{ id: 'chat', name: 'Live chat' },
{ id: 'community', name: 'Community/forums' },
{ id: 'slack', name: 'Slack/Discord' },
{ id: 'phone', name: 'Phone support' },
{ id: 'dedicated', name: 'Dedicated success manager' }
],
orientation: 'vertical',
isVisible: () => supportSection.thumbRating('neededSupport')?.value() === 'up'
});
});
// ============================================
// SECTION 6: Outcome & Satisfaction
// ============================================
const outcomeSection = form.addSubform('outcome', {
title: 'Integration Outcome'
});
outcomeSection.addRow(row => {
row.addRadioButton('integrationStatus', {
label: 'Current integration status',
options: [
{ id: 'production', name: 'Live in production' },
{ id: 'staging', name: 'In staging/testing' },
{ id: 'development', name: 'Still in development' },
{ id: 'paused', name: 'Paused/blocked' },
{ id: 'abandoned', name: 'Abandoned' }
],
orientation: 'vertical'
});
});
outcomeSection.addRow(row => {
row.addTextarea('blockerDetails', {
label: 'What is blocking your integration?',
placeholder: 'Describe the blocker and what would help you move forward...',
rows: 3,
autoExpand: true,
isVisible: () => {
const status = outcomeSection.radioButton('integrationStatus')?.value();
return status === 'paused' || status === 'abandoned';
}
});
});
outcomeSection.addRow(row => {
row.addRatingScale('nps', {
preset: 'nps',
label: 'How likely are you to recommend our integration to other developers?',
showCategoryLabel: true,
showSegmentColors: true,
isRequired: true
});
});
outcomeSection.addRow(row => {
row.addThumbRating('wouldIntegrateAgain', {
label: 'Would you build another integration with us?',
showLabels: true,
upLabel: 'Yes',
downLabel: 'No',
alignment: 'center'
});
});
// ============================================
// SECTION 7: Improvements
// ============================================
const improvementsSection = form.addSubform('improvements', {
title: 'Suggestions for Improvement'
});
improvementsSection.addSpacer({ height: '10px' });
improvementsSection.addRow(row => {
row.addTextarea('topImprovement', {
label: 'What one thing would most improve the integration experience?',
placeholder: 'Share your top suggestion...',
rows: 3,
autoExpand: true
});
});
improvementsSection.addRow(row => {
row.addTextarea('additionalFeedback', {
label: 'Any additional feedback for our engineering team?',
placeholder: 'Technical suggestions, feature requests, or other thoughts...',
rows: 3,
autoExpand: true
});
});
// ============================================
// SECTION 8: Summary
// ============================================
const summarySection = form.addSubform('summary', {
title: 'Integration Feedback Summary',
isVisible: () => outcomeSection.ratingScale('nps')?.value() !== null
});
summarySection.addRow(row => {
row.addTextPanel('summaryContent', {
computedValue: () => {
const integrationType = detailsSection.dropdown('integrationType')?.value();
const complexity = detailsSection.dropdown('complexity')?.value();
const overallExp = overallSection.emojiRating('overallExperience')?.value();
const timeSpent = overallSection.slider('timeToIntegrate')?.value();
const apiRating = techSection.starRating('apiDesign')?.value();
const npsScore = outcomeSection.ratingScale('nps')?.value();
const npsCategory = outcomeSection.ratingScale('nps')?.npsCategory();
const status = outcomeSection.radioButton('integrationStatus')?.value();
const challenges = techSection.checkboxList('technicalChallenges')?.value() || [];
const typeLabels: Record<string, string> = {
'rest-api': 'REST API',
'graphql': 'GraphQL API',
'webhooks': 'Webhooks',
'sdk': 'SDK/Library',
'native': 'Native Integration',
'zapier': 'Zapier/Automation',
'custom': 'Custom',
'other': 'Other'
};
const expLabels: Record<string, string> = {
'very-hard': 'Very Difficult',
'hard': 'Difficult',
'neutral': 'Moderate',
'easy': 'Easy',
'very-easy': 'Very Easy'
};
const statusLabels: Record<string, string> = {
'production': 'Live',
'staging': 'Testing',
'development': 'In Dev',
'paused': 'Paused',
'abandoned': 'Abandoned'
};
let statusIcon = '🟡';
if (npsCategory === 'promoter') statusIcon = '🟢';
if (npsCategory === 'detractor') statusIcon = '🔴';
let summary = `${statusIcon} Integration Feedback Summary\n`;
summary += `${'═'.repeat(32)}\n\n`;
if (integrationType) {
summary += `🔌 Type: ${typeLabels[integrationType] || integrationType}\n`;
}
if (complexity) {
summary += `📊 Complexity: ${complexity.charAt(0).toUpperCase() + complexity.slice(1)}\n`;
}
if (overallExp) {
summary += `🎯 Experience: ${expLabels[overallExp] || overallExp}\n`;
}
if (timeSpent) {
summary += `⏱️ Time: ${timeSpent} hours\n`;
}
if (apiRating) {
summary += `⭐ API Design: ${apiRating}/5\n`;
}
if (npsScore !== null && npsScore !== undefined) {
summary += `\n📈 Developer NPS: ${npsScore}/10 (${npsCategory?.charAt(0).toUpperCase()}${npsCategory?.slice(1)})\n`;
}
if (status) {
summary += `📦 Status: ${statusLabels[status] || status}\n`;
}
if (challenges.length > 0 && !challenges.includes('none')) {
summary += `\n⚠️ Challenges: ${challenges.length} reported`;
}
return summary;
},
customStyles: () => {
const npsCategory = outcomeSection.ratingScale('nps')?.npsCategory();
const baseStyles = {
padding: '20px',
borderRadius: '8px',
whiteSpace: 'pre-wrap',
fontFamily: 'monospace',
fontSize: '14px'
};
if (npsCategory === 'promoter') {
return { ...baseStyles, backgroundColor: '#d1fae5', borderLeft: '4px solid #10b981' };
} else if (npsCategory === 'passive') {
return { ...baseStyles, backgroundColor: '#fef3c7', borderLeft: '4px solid #f59e0b' };
} else if (npsCategory === 'detractor') {
return { ...baseStyles, backgroundColor: '#fee2e2', borderLeft: '4px solid #ef4444' };
}
return { ...baseStyles, backgroundColor: '#f1f5f9', borderLeft: '4px solid #94a3b8' };
}
});
});
// ============================================
// FORM CONFIGURATION
// ============================================
form.configureSubmitButton({
label: 'Submit Integration Feedback',
isVisible: () => outcomeSection.ratingScale('nps')?.value() !== null
});
form.configureCompletionScreen({
type: 'text',
title: 'Thank You for Your Developer Feedback!',
message: 'Your technical insights help us build a better integration experience. Our engineering team reviews all feedback to improve documentation, APIs, and developer tools.'
});
}
Frequently Asked Questions
When should I send this survey?
Send shortly after the integration goes live (1-2 weeks) while the experience is fresh. For complex integrations, consider milestone check-ins during implementation.
Who should receive this survey?
Send to the technical implementers - developers, system administrators, or IT teams who actually built the integration. Decision-makers may not have the detailed technical perspective.
How can I improve based on documentation feedback?
Track which sections get low ratings. Common issues include outdated examples, missing edge cases, and unclear error handling. Prioritize updates to frequently-used integration paths.
What if customers report integration issues?
Create a direct escalation path for reported issues. Technical problems flagged in surveys indicate gaps in documentation, APIs, or support that affect multiple customers.
Should I ask about specific integrations?
Yes, if you offer multiple integration options (REST API, webhooks, native integrations). Feedback varies significantly by integration type and helps prioritize development resources.