Moving Service Feedback Form
Moving is one of life's most stressful events, and customer feedback is critical for moving companies to improve service and build reputation. This comprehensive Moving Service Feedback Form captures the entire moving experience - from initial quote accuracy through move day execution to post-move condition assessment. Special attention is given to crew professionalism, care with belongings, and timing accuracy. Conditional sections handle damage reports sensitively while still collecting valuable data.
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export function movingServiceSurvey(form: FormTs) {
// Moving Service Feedback Form - Comprehensive moving company review
// Demonstrates: MatrixQuestion, StarRating, Slider, EmojiRating, RatingScale (NPS), conditional damage section
// ============================================
// STATE
// ============================================
const hasDamage = form.state<boolean>(false);
const overallRating = form.state<number | null>(null);
// ============================================
// HEADER
// ============================================
form.addRow(row => {
row.addTextPanel('header', {
label: 'Moving Service Feedback',
computedValue: () => "Help us improve by sharing your moving experience.",
customStyles: {
background: 'linear-gradient(135deg, #4facfe 0%, #00f2fe 100%)',
color: 'white',
padding: '28px',
borderRadius: '12px',
textAlign: 'center'
}
});
});
// ============================================
// SECTION 1: Move Details
// ============================================
const detailsSection = form.addSubform('details', {
title: 'About Your Move'
});
detailsSection.addRow(row => {
row.addRadioButton('moveType', {
label: 'What type of move was this?',
options: [
{ id: 'local', name: 'Local (same city/area)' },
{ id: 'long', name: 'Long distance (different city)' },
{ id: 'interstate', name: 'Interstate/Cross-country' },
{ id: 'international', name: 'International' }
],
orientation: 'horizontal',
isRequired: true
});
});
detailsSection.addRow(row => {
row.addDropdown('homeSize', {
label: 'Size of home moved:',
options: [
{ id: 'studio', name: 'Studio/1 bedroom' },
{ id: '2bed', name: '2-3 bedrooms' },
{ id: '4bed', name: '4+ bedrooms' },
{ id: 'office', name: 'Office/Commercial' }
],
placeholder: 'Select size...'
}, '1fr');
row.addDatepicker('moveDate', {
label: 'Move date:'
}, '1fr');
});
detailsSection.addRow(row => {
row.addCheckboxList('servicesUsed', {
label: 'Which services did you use?',
options: [
{ id: 'packing', name: 'Packing service' },
{ id: 'unpacking', name: 'Unpacking service' },
{ id: 'storage', name: 'Storage' },
{ id: 'specialty', name: 'Specialty items (piano, art, etc.)' },
{ id: 'furniture', name: 'Furniture disassembly/assembly' },
{ id: 'basic', name: 'Basic loading/unloading only' }
],
orientation: 'vertical'
});
});
// ============================================
// SECTION 2: Pre-Move Experience
// ============================================
const preMoveSection = form.addSubform('preMove', {
title: 'Before the Move'
});
preMoveSection.addRow(row => {
row.addStarRating('quoteProcess', {
label: 'Rate the quote/estimate process',
maxStars: 5,
size: 'lg',
alignment: 'center'
});
});
preMoveSection.addRow(row => {
row.addSlider('quoteAccuracy', {
label: 'How accurate was the quote compared to final cost?',
min: 1,
max: 5,
step: 1,
defaultValue: 3,
showValue: false
});
});
preMoveSection.addRow(row => {
row.addTextPanel('quoteLabel', {
computedValue: () => {
const val = preMoveSection.slider('quoteAccuracy')?.value() ?? 3;
const labels = ['', 'Final cost much higher', 'Somewhat higher', 'About right', 'Somewhat lower', 'Final cost lower'];
return labels[val] || '';
},
customStyles: () => {
const val = preMoveSection.slider('quoteAccuracy')?.value() ?? 3;
const baseStyles = { textAlign: 'center', padding: '8px', borderRadius: '6px', fontWeight: '500' };
if (val >= 4) return { ...baseStyles, backgroundColor: '#d1fae5', color: '#065f46' };
if (val === 3) return { ...baseStyles, backgroundColor: '#e0f2fe', color: '#0369a1' };
return { ...baseStyles, backgroundColor: '#fee2e2', color: '#991b1b' };
}
});
});
preMoveSection.addRow(row => {
row.addStarRating('communication', {
label: 'Rate pre-move communication',
maxStars: 5,
size: 'lg',
alignment: 'center',
tooltip: 'Responsiveness, clarity, and helpfulness'
});
});
// ============================================
// SECTION 3: Moving Crew Evaluation
// ============================================
const crewSection = form.addSubform('crew', {
title: 'Moving Crew Performance'
});
crewSection.addRow(row => {
row.addMatrixQuestion('crewRatings', {
label: 'Rate your moving crew:',
rows: [
{ id: 'punctuality', label: 'Punctuality (arrived on time)', isRequired: true },
{ id: 'professionalism', label: 'Professionalism & attitude' },
{ id: 'efficiency', label: 'Efficiency & speed' },
{ id: 'care', label: 'Care with belongings' },
{ id: 'communication', label: 'Communication during move' },
{ id: 'cleanup', label: 'Cleanup after loading/unloading' }
],
columns: [
{ id: 'poor', label: 'Poor' },
{ id: 'fair', label: 'Fair' },
{ id: 'good', label: 'Good' },
{ id: 'excellent', label: 'Excellent' }
],
striped: true,
fullWidth: true
});
});
crewSection.addRow(row => {
row.addStarRating('crewOverall', {
label: 'Overall crew rating',
maxStars: 5,
size: 'lg',
alignment: 'center',
showConfettiOnMax: true
});
});
crewSection.addSpacer({ height: '16px' });
crewSection.addRow(row => {
row.addTextarea('crewComments', {
label: 'Any specific feedback about the crew?',
placeholder: 'Shoutouts for exceptional crew members, or areas for improvement...',
rows: 2,
autoExpand: true
});
});
// ============================================
// SECTION 4: Item Condition
// ============================================
const conditionSection = form.addSubform('condition', {
title: 'Condition of Your Belongings'
});
conditionSection.addRow(row => {
row.addRadioButton('damageReport', {
label: 'Were any items damaged during the move?',
options: [
{ id: 'none', name: 'No damage - everything arrived in great condition' },
{ id: 'minor', name: 'Minor damage (scratches, small dents)' },
{ id: 'moderate', name: 'Moderate damage (noticeable but repairable)' },
{ id: 'major', name: 'Major damage (items broken or destroyed)' }
],
orientation: 'vertical',
onValueChange: (val) => hasDamage.set(val !== 'none' && val !== null)
});
});
// ============================================
// SECTION 5: Damage Details (Conditional)
// ============================================
const damageSection = form.addSubform('damageDetails', {
title: 'Damage Details',
isVisible: () => hasDamage(),
customStyles: {
backgroundColor: '#fef3c7',
padding: '16px',
borderRadius: '8px',
border: '1px solid #f59e0b'
}
});
damageSection.addRow(row => {
row.addCheckboxList('damagedItems', {
label: 'What types of items were damaged?',
options: [
{ id: 'furniture', name: 'Furniture' },
{ id: 'electronics', name: 'Electronics' },
{ id: 'fragile', name: 'Fragile items (glass, ceramics)' },
{ id: 'boxes', name: 'Boxes/packed items' },
{ id: 'appliances', name: 'Appliances' },
{ id: 'property', name: 'Property (walls, floors, doors)' }
],
orientation: 'vertical'
});
});
damageSection.addRow(row => {
row.addTextarea('damageDescription', {
label: 'Please describe the damage:',
placeholder: 'Provide details about damaged items for our records...',
rows: 3,
autoExpand: true
});
});
damageSection.addRow(row => {
row.addRadioButton('claimFiled', {
label: 'Have you filed a damage claim?',
options: [
{ id: 'yes', name: 'Yes, already filed' },
{ id: 'planning', name: 'Planning to file' },
{ id: 'no', name: 'No, not filing a claim' }
],
orientation: 'horizontal'
});
});
// ============================================
// SECTION 6: Timing & Schedule
// ============================================
const timingSection = form.addSubform('timing', {
title: 'Timing & Schedule'
});
timingSection.addRow(row => {
row.addRadioButton('arrivalTime', {
label: 'Did the crew arrive on time?',
options: [
{ id: 'early', name: 'Early' },
{ id: 'ontime', name: 'On time' },
{ id: 'late15', name: 'Up to 15 min late' },
{ id: 'late30', name: '15-30 min late' },
{ id: 'late60', name: 'More than 30 min late' }
],
orientation: 'horizontal'
});
});
timingSection.addRow(row => {
row.addRadioButton('completionTime', {
label: 'How did actual completion time compare to estimate?',
options: [
{ id: 'faster', name: 'Faster than expected' },
{ id: 'asexpected', name: 'As expected' },
{ id: 'somewhat', name: 'Somewhat longer' },
{ id: 'much', name: 'Much longer than expected' }
],
orientation: 'horizontal'
});
});
// ============================================
// SECTION 7: Overall Satisfaction
// ============================================
const overallSection = form.addSubform('overall', {
title: 'Overall Experience'
});
overallSection.addRow(row => {
row.addEmojiRating('moveExperience', {
label: 'How do you feel about your overall moving experience?',
preset: 'satisfaction',
size: 'lg',
showLabels: true,
alignment: 'center'
});
});
overallSection.addRow(row => {
row.addStarRating('overallSatisfaction', {
label: 'Rate your overall satisfaction with our moving service',
maxStars: 5,
size: 'lg',
alignment: 'center',
showConfettiOnMax: true,
onValueChange: (val) => overallRating.set(val ?? null)
});
});
overallSection.addRow(row => {
row.addRatingScale('npsScore', {
label: 'How likely are you to recommend us to friends or family?',
preset: 'nps',
size: 'md',
alignment: 'center',
showCategoryLabel: true,
showSegmentColors: true
});
});
overallSection.addRow(row => {
row.addThumbRating('useAgain', {
label: 'Would you use our services for your next move?',
size: 'lg',
showLabels: true,
upLabel: 'Yes, definitely',
downLabel: 'Probably not',
alignment: 'center'
});
});
// ============================================
// SECTION 8: Additional Feedback
// ============================================
const feedbackSection = form.addSubform('feedback', {
title: 'Additional Feedback'
});
feedbackSection.addRow(row => {
row.addTextarea('whatWorked', {
label: 'What did we do well?',
placeholder: 'Share what you appreciated about our service...',
rows: 2,
autoExpand: true
});
});
feedbackSection.addRow(row => {
row.addTextarea('improvements', {
label: 'How could we improve?',
placeholder: 'Your suggestions help us serve future customers better...',
rows: 2,
autoExpand: true
});
});
// ============================================
// SUMMARY SECTION
// ============================================
const summarySection = form.addSubform('summary', {
title: 'Your Feedback Summary',
isVisible: () => overallRating() !== null
});
summarySection.addRow(row => {
row.addTextPanel('summaryContent', {
computedValue: () => {
const moveType = detailsSection.radioButton('moveType')?.value();
const crewRating = crewSection.starRating('crewOverall')?.value();
const overall = overallRating();
const nps = overallSection.ratingScale('npsScore')?.value();
const npsCategory = overallSection.ratingScale('npsScore')?.npsCategory();
const damage = conditionSection.radioButton('damageReport')?.value();
const useAgain = overallSection.thumbRating('useAgain')?.value();
const moveLabels: Record<string, string> = {
'local': 'Local Move',
'long': 'Long Distance',
'interstate': 'Interstate',
'international': 'International'
};
let summary = `Moving Feedback Summary\n${'═'.repeat(28)}\n\n`;
summary += `Move Type: ${moveLabels[moveType || ''] || 'Not specified'}\n`;
if (crewRating) {
summary += `Crew Rating: ${'★'.repeat(crewRating)}${'☆'.repeat(5 - crewRating)}\n`;
}
if (overall) {
summary += `Overall: ${'★'.repeat(overall)}${'☆'.repeat(5 - overall)}\n`;
}
if (nps !== null && nps !== undefined) {
summary += `NPS Score: ${nps}/10 (${npsCategory?.charAt(0).toUpperCase()}${npsCategory?.slice(1)})\n`;
}
if (damage) {
const damageLabels: Record<string, string> = {
'none': 'No damage',
'minor': 'Minor damage',
'moderate': 'Moderate damage',
'major': 'Major damage'
};
summary += `\nItem Condition: ${damageLabels[damage]}`;
}
if (useAgain) {
summary += `\n\nWould use again: ${useAgain === 'up' ? 'Yes' : 'No'}`;
}
return summary;
},
customStyles: () => {
const overall = overallRating();
const baseStyles = {
padding: '16px',
borderRadius: '8px',
whiteSpace: 'pre-wrap',
fontFamily: 'monospace',
fontSize: '13px'
};
if (overall && overall >= 4) {
return { ...baseStyles, backgroundColor: '#d1fae5', borderLeft: '4px solid #10b981' };
} else if (overall && overall <= 2) {
return { ...baseStyles, backgroundColor: '#fee2e2', borderLeft: '4px solid #ef4444' };
}
return { ...baseStyles, backgroundColor: '#fef3c7', borderLeft: '4px solid #f59e0b' };
}
});
});
// ============================================
// FORM CONFIGURATION
// ============================================
form.configureSubmitButton({
label: 'Submit Moving Feedback'
});
form.configureCompletionScreen({
type: 'text',
title: 'Thank You!',
message: 'Your feedback helps us deliver better moving experiences. We know moving is stressful, and we appreciate you taking the time to share your experience with us.'
});
}
Frequently Asked Questions
When should I send the moving feedback survey?
Send 1-2 days after move completion - enough time for customers to unpack and discover any issues, but while the experience is still fresh. For long-distance moves, wait until delivery is complete.
How do I handle negative feedback about damage?
The form includes a conditional damage section that collects details while also directing customers to your claims process. This separates feedback collection from claims handling while ensuring both are addressed.
What if the crew was contracted/subcontracted?
Use crew feedback to evaluate subcontractors. The form captures crew-specific ratings that can be attributed to specific teams, helping you identify quality partners and address problem contractors.
How can I improve my online reviews using this?
High NPS respondents (9-10) can be invited to share their experience on Google or Yelp. The completion screen can include review links for satisfied customers. This directs happy customers to review platforms.
What's a good response rate to aim for?
Moving customers are highly motivated to provide feedback - aim for 30-40% response rates. Send the survey via email with a clear subject line about their recent move. SMS follow-up can boost rates further.
How do I use quote accuracy feedback?
Track the gap between estimated and actual costs. Consistently low quote accuracy scores suggest issues with estimators or hidden fee communication. This data helps train sales teams and improve customer expectations.