Municipal Website Feedback Form
This municipal website feedback form helps government agencies understand how citizens experience their online services. The form evaluates key aspects including navigation ease, content clarity, accessibility features, service findability, and mobile responsiveness. With conditional logic for different user scenarios and specific improvement areas, it provides actionable insights for enhancing digital government services.
Try the Form
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export function municipalWebsiteFeedback(form: FormTs) {
// Municipal Website Feedback Form
// Demonstrates: ThumbRating, RatingScale, MatrixQuestion, CheckboxList, conditional visibility, dynamic styling
// ============================================
// HEADER
// ============================================
form.addRow(row => {
row.addTextPanel('header', {
label: 'Help Us Improve Our Website',
computedValue: () => 'Your feedback helps us serve our community better online.',
customStyles: {
background: 'linear-gradient(135deg, #1e3a5f 0%, #2d5a87 100%)',
color: 'white',
padding: '24px',
borderRadius: '12px',
textAlign: 'center'
}
});
});
// ============================================
// SECTION 1: Visit Purpose
// ============================================
const purposeSection = form.addSubform('purposeSection', {
title: 'About Your Visit'
});
purposeSection.addRow(row => {
row.addDropdown('visitPurpose', {
label: 'What brought you to our website today?',
isRequired: true,
options: [
{ id: 'pay-bill', name: 'Pay a bill or fee' },
{ id: 'permit', name: 'Apply for a permit or license' },
{ id: 'find-info', name: 'Find information about services' },
{ id: 'report-issue', name: 'Report an issue or concern' },
{ id: 'meeting-agenda', name: 'View meeting agendas or minutes' },
{ id: 'contact', name: 'Find contact information' },
{ id: 'recreation', name: 'Recreation programs or facilities' },
{ id: 'other', name: 'Other' }
],
placeholder: 'Select your reason for visiting...'
});
});
purposeSection.addRow(row => {
row.addTextbox('otherPurpose', {
label: 'Please describe your purpose',
isVisible: () => purposeSection.dropdown('visitPurpose')?.value() === 'other',
isRequired: () => purposeSection.dropdown('visitPurpose')?.value() === 'other',
placeholder: 'What were you trying to do?'
});
});
purposeSection.addRow(row => {
row.addThumbRating('taskCompleted', {
label: 'Did you find what you were looking for?',
showLabels: true,
upLabel: 'Yes',
downLabel: 'No',
size: 'lg',
alignment: 'center'
});
});
// ============================================
// SECTION 2: Task Failure Follow-up (if not completed)
// ============================================
const failureSection = form.addSubform('failureSection', {
title: 'What Went Wrong?',
isVisible: () => purposeSection.thumbRating('taskCompleted')?.value() === 'down',
customStyles: { backgroundColor: '#fef3c7', padding: '16px', borderRadius: '8px' }
});
failureSection.addRow(row => {
row.addCheckboxList('failureReasons', {
label: 'What prevented you from completing your task?',
orientation: 'vertical',
options: [
{ id: 'not-found', name: 'Could not find the information/service' },
{ id: 'confusing', name: 'Website was confusing to navigate' },
{ id: 'broken-link', name: 'Encountered broken links or errors' },
{ id: 'outdated', name: 'Information seemed outdated' },
{ id: 'mobile-issue', name: 'Didn\'t work well on my device' },
{ id: 'too-slow', name: 'Website was too slow' },
{ id: 'login-issue', name: 'Problems with login/account' },
{ id: 'other', name: 'Other issue' }
]
});
});
failureSection.addSpacer();
failureSection.addRow(row => {
row.addTextarea('failureDetails', {
label: 'Please tell us more about the problem',
placeholder: 'Describe what happened...',
rows: 3,
autoExpand: true
});
});
// ============================================
// SECTION 3: Website Experience Rating
// ============================================
const experienceSection = form.addSubform('experienceSection', {
title: 'Rate Your Experience',
isVisible: () => purposeSection.thumbRating('taskCompleted')?.value() !== null
});
experienceSection.addRow(row => {
row.addMatrixQuestion('websiteRatings', {
label: 'How would you rate the following aspects of our website?',
rows: [
{ id: 'navigation', label: 'Ease of navigation', isRequired: true },
{ id: 'content', label: 'Content clarity', isRequired: true },
{ id: 'design', label: 'Visual design', isRequired: false },
{ id: 'speed', label: 'Loading speed', isRequired: true },
{ id: 'mobile', label: 'Mobile experience', isRequired: false },
{ id: 'search', label: 'Search functionality', isRequired: false }
],
columns: [
{ id: 'poor', label: 'Poor' },
{ id: 'fair', label: 'Fair' },
{ id: 'good', label: 'Good' },
{ id: 'excellent', label: 'Excellent' }
],
striped: true,
fullWidth: true
});
});
// ============================================
// SECTION 4: Accessibility
// ============================================
const accessibilitySection = form.addSubform('accessibilitySection', {
title: 'Accessibility',
isVisible: () => purposeSection.thumbRating('taskCompleted')?.value() !== null
});
accessibilitySection.addRow(row => {
row.addRadioButton('usesAccessibility', {
label: 'Do you use any accessibility features when browsing websites?',
orientation: 'horizontal',
options: [
{ id: 'yes', name: 'Yes' },
{ id: 'no', name: 'No' },
{ id: 'sometimes', name: 'Sometimes' }
]
});
});
accessibilitySection.addRow(row => {
row.addCheckboxList('accessibilityFeatures', {
label: 'Which accessibility features do you use?',
orientation: 'vertical',
isVisible: () => {
const val = accessibilitySection.radioButton('usesAccessibility')?.value();
return val === 'yes' || val === 'sometimes';
},
options: [
{ id: 'screen-reader', name: 'Screen reader' },
{ id: 'magnification', name: 'Text magnification' },
{ id: 'high-contrast', name: 'High contrast mode' },
{ id: 'keyboard-only', name: 'Keyboard navigation' },
{ id: 'voice-control', name: 'Voice control' },
{ id: 'other', name: 'Other assistive technology' }
]
});
});
accessibilitySection.addRow(row => {
row.addRatingScale('accessibilityRating', {
label: 'How accessible did you find our website?',
preset: 'satisfaction',
showSegmentColors: false,
lowLabel: 'Not accessible',
highLabel: 'Very accessible',
alignment: 'center',
isVisible: () => {
const val = accessibilitySection.radioButton('usesAccessibility')?.value();
return val === 'yes' || val === 'sometimes';
}
});
});
// ============================================
// SECTION 5: Overall Satisfaction
// ============================================
const satisfactionSection = form.addSubform('satisfactionSection', {
title: 'Overall Satisfaction',
isVisible: () => purposeSection.thumbRating('taskCompleted')?.value() !== null,
customStyles: () => {
const score = satisfactionSection.ratingScale('overallSatisfaction')?.value();
if (score !== null && score !== undefined) {
if (score >= 4) return { backgroundColor: '#d1fae5', padding: '16px', borderRadius: '8px' };
if (score <= 2) return { backgroundColor: '#fee2e2', padding: '16px', borderRadius: '8px' };
}
return { padding: '16px', borderRadius: '8px' };
}
});
satisfactionSection.addRow(row => {
row.addRatingScale('overallSatisfaction', {
label: 'How satisfied are you with your overall website experience?',
preset: 'satisfaction',
showSegmentColors: true,
alignment: 'center',
size: 'lg'
});
});
satisfactionSection.addRow(row => {
row.addEmojiRating('experienceEmotion', {
label: 'How did this experience make you feel?',
preset: 'satisfaction',
size: 'lg',
alignment: 'center',
showLabels: true
});
});
// ============================================
// SECTION 6: Suggestions
// ============================================
const suggestionsSection = form.addSubform('suggestionsSection', {
title: 'Your Suggestions',
isVisible: () => purposeSection.thumbRating('taskCompleted')?.value() !== null
});
suggestionsSection.addRow(row => {
row.addSuggestionChips('improvementAreas', {
label: 'Which areas need the most improvement? (Select up to 3)',
suggestions: [
{ id: 'search', name: 'Search function' },
{ id: 'navigation', name: 'Site navigation' },
{ id: 'mobile', name: 'Mobile experience' },
{ id: 'forms', name: 'Online forms' },
{ id: 'payments', name: 'Payment options' },
{ id: 'accessibility', name: 'Accessibility' },
{ id: 'content', name: 'Content organization' },
{ id: 'speed', name: 'Page speed' }
],
max: 3,
alignment: 'center'
});
});
suggestionsSection.addSpacer();
suggestionsSection.addRow(row => {
row.addTextarea('additionalFeedback', {
label: 'Any additional suggestions for improving our website?',
placeholder: 'Share your ideas for making our website better...',
rows: 3,
autoExpand: true
});
});
// ============================================
// SECTION 7: Contact Information
// ============================================
const contactSection = form.addSubform('contactSection', {
title: 'Follow-up (Optional)',
isVisible: () => purposeSection.thumbRating('taskCompleted')?.value() !== null
});
contactSection.addRow(row => {
row.addCheckbox('wantsResponse', {
label: 'I would like someone to contact me about my feedback'
});
});
contactSection.addRow(row => {
row.addEmail('contactEmail', {
label: 'Email address',
placeholder: 'your@email.com',
isVisible: () => contactSection.checkbox('wantsResponse')?.value() === true,
isRequired: () => contactSection.checkbox('wantsResponse')?.value() === true
});
});
// ============================================
// SECTION 8: Summary
// ============================================
const summarySection = form.addSubform('summarySection', {
title: 'Feedback Summary',
isVisible: () => {
const completed = purposeSection.thumbRating('taskCompleted')?.value();
const satisfaction = satisfactionSection.ratingScale('overallSatisfaction')?.value();
return completed !== null && satisfaction !== null && satisfaction !== undefined;
}
});
summarySection.addRow(row => {
row.addTextPanel('summaryContent', {
computedValue: () => {
const purpose = purposeSection.dropdown('visitPurpose')?.value();
const completed = purposeSection.thumbRating('taskCompleted')?.value();
const satisfaction = satisfactionSection.ratingScale('overallSatisfaction')?.value();
const emotion = satisfactionSection.emojiRating('experienceEmotion')?.value();
const improvements = suggestionsSection.suggestionChips('improvementAreas')?.value() || [];
if (!purpose) return '';
const purposeLabels: Record<string, string> = {
'pay-bill': 'Pay a bill or fee',
'permit': 'Apply for a permit',
'find-info': 'Find information',
'report-issue': 'Report an issue',
'meeting-agenda': 'View meetings',
'contact': 'Find contact info',
'recreation': 'Recreation programs',
'other': 'Other'
};
let summary = `Municipal Website Feedback\n`;
summary += `${'═'.repeat(30)}\n\n`;
summary += `Visit Purpose: ${purposeLabels[purpose] || purpose}\n`;
summary += `Task Completed: ${completed === 'up' ? 'Yes' : 'No'}\n`;
if (satisfaction !== null && satisfaction !== undefined) {
const satisfactionLabels = ['', 'Very Dissatisfied', 'Dissatisfied', 'Neutral', 'Satisfied', 'Very Satisfied'];
summary += `Satisfaction: ${satisfactionLabels[satisfaction]} (${satisfaction}/5)\n`;
}
if (emotion) {
const emotionLabels: Record<string, string> = {
'very-bad': 'Very Frustrated',
'bad': 'Frustrated',
'neutral': 'Neutral',
'good': 'Satisfied',
'excellent': 'Delighted'
};
summary += `Feeling: ${emotionLabels[emotion] || emotion}\n`;
}
if (improvements.length > 0) {
summary += `\nAreas for Improvement: ${improvements.length} selected`;
}
return summary;
},
customStyles: () => {
const satisfaction = satisfactionSection.ratingScale('overallSatisfaction')?.value();
const baseStyles = {
padding: '16px',
borderRadius: '8px',
whiteSpace: 'pre-wrap',
fontFamily: 'monospace',
fontSize: '14px'
};
if (satisfaction !== null && satisfaction !== undefined) {
if (satisfaction >= 4) {
return { ...baseStyles, backgroundColor: '#d1fae5', borderLeft: '4px solid #10b981' };
} else if (satisfaction <= 2) {
return { ...baseStyles, backgroundColor: '#fee2e2', borderLeft: '4px solid #ef4444' };
}
}
return { ...baseStyles, backgroundColor: '#f0f9ff', borderLeft: '4px solid #0ea5e9' };
}
});
});
// ============================================
// FORM CONFIGURATION
// ============================================
form.configureSubmitButton({
label: 'Submit Feedback',
isVisible: () => purposeSection.thumbRating('taskCompleted')?.value() !== null
});
form.configureCompletionScreen({
type: 'text',
title: 'Thank You for Your Feedback!',
message: 'Your input helps us improve our digital services for all residents. We review all feedback and use it to prioritize website enhancements.'
});
}
Frequently Asked Questions
Why is website feedback important for municipalities?
Municipal websites are often the primary touchpoint for citizen services. Poor usability can reduce service adoption, increase call center volume, and decrease citizen satisfaction. Regular feedback helps identify pain points and prioritize improvements that matter most to residents.
How do I ensure accessibility compliance feedback?
This form includes specific questions about accessibility features (screen readers, keyboard navigation, text size). The feedback helps identify WCAG compliance gaps and ensures your website serves all citizens, including those with disabilities.
When should I display this feedback form?
Best practices include: after completing a service task (e.g., permit application), on exit intent, via a persistent feedback button, or after failed search attempts. Avoid interrupting critical transactions like payments.
Can I customize this for different departments?
Yes. The form includes a department selector that can be customized to match your organizational structure. You can also create department-specific versions with relevant service questions.
How do I analyze municipal website feedback?
Focus on common pain points, task completion rates, and accessibility issues. Prioritize fixes by impact (number of affected users) and effort. Share insights with web team, department heads, and accessibility coordinators.