Navigation Experience Feedback
Good navigation is invisible - users only notice it when it fails. This form captures navigation pain points by measuring effort required to find information, path analysis, and specific UX issues. Deploy it after key user tasks to understand where your information architecture works and where it frustrates users. The data reveals whether problems are systemic (site structure) or page-specific (individual page design).
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export function navigationFeedbackForm(form: FormTs) {
// Navigation Experience Feedback - Website UX Assessment
// Demonstrates: RatingScale (CES), EmojiRating, RadioButton, CheckboxList, MatrixQuestion, Slider
// ============================================
// HEADER
// ============================================
form.addRow(row => {
row.addTextPanel('header', {
label: 'Navigation Feedback',
computedValue: () => 'Help us understand your experience finding what you needed.',
customStyles: {
backgroundColor: '#6366f1',
color: 'white',
padding: '20px',
borderRadius: '12px',
textAlign: 'center'
}
});
});
// ============================================
// SECTION 1: Task Context
// ============================================
const taskSection = form.addSubform('taskSection', {
title: 'What Were You Looking For?'
});
taskSection.addRow(row => {
row.addRadioButton('taskType', {
label: 'What were you trying to find or do?',
options: [
{ id: 'product', name: 'Find a specific product or service' },
{ id: 'info', name: 'Find information (pricing, specs, etc.)' },
{ id: 'support', name: 'Get help or support' },
{ id: 'contact', name: 'Find contact information' },
{ id: 'account', name: 'Access my account or settings' },
{ id: 'content', name: 'Read content (blog, articles, etc.)' },
{ id: 'compare', name: 'Compare options' },
{ id: 'other', name: 'Something else' }
],
orientation: 'vertical',
isRequired: true
});
});
taskSection.addRow(row => {
row.addRadioButton('taskOutcome', {
label: 'Did you find what you were looking for?',
options: [
{ id: 'yes-easy', name: 'Yes, easily' },
{ id: 'yes-effort', name: 'Yes, but it took effort' },
{ id: 'partial', name: 'Partially - found some of what I needed' },
{ id: 'no', name: 'No, couldn\'t find it' },
{ id: 'gave-up', name: 'Gave up looking' }
],
orientation: 'vertical',
isRequired: true
});
});
// ============================================
// SECTION 2: Navigation Effort (CES-style)
// ============================================
const effortSection = form.addSubform('effortSection', {
title: 'Navigation Effort',
isVisible: () => taskSection.radioButton('taskType')?.value() !== null
});
effortSection.addRow(row => {
row.addRatingScale('navigationEffort', {
label: 'How easy was it to navigate to what you needed?',
preset: 'ces',
lowLabel: 'Very difficult',
highLabel: 'Very easy',
alignment: 'center',
isRequired: true
});
});
effortSection.addRow(row => {
row.addEmojiRating('navigationFeeling', {
label: 'How did the navigation experience make you feel?',
preset: 'custom',
emojis: [
{ id: 'lost', emoji: '😵', label: 'Lost' },
{ id: 'confused', emoji: '😕', label: 'Confused' },
{ id: 'neutral', emoji: '😐', label: 'Neutral' },
{ id: 'confident', emoji: '🙂', label: 'Confident' },
{ id: 'effortless', emoji: '😎', label: 'Effortless' }
],
size: 'lg',
alignment: 'center'
});
});
// ============================================
// SECTION 3: Navigation Path
// ============================================
const pathSection = form.addSubform('pathSection', {
title: 'How Did You Navigate?',
isVisible: () => taskSection.radioButton('taskType')?.value() !== null
});
pathSection.addRow(row => {
row.addCheckboxList('navigationMethods', {
label: 'How did you try to find what you needed? (Select all that apply)',
options: [
{ id: 'main-menu', name: 'Main navigation menu' },
{ id: 'search', name: 'Search bar' },
{ id: 'footer', name: 'Footer links' },
{ id: 'sidebar', name: 'Sidebar navigation' },
{ id: 'breadcrumbs', name: 'Breadcrumbs' },
{ id: 'links', name: 'In-page links' },
{ id: 'back', name: 'Browser back button' },
{ id: 'random', name: 'Random clicking around' },
{ id: 'external', name: 'External search (Google)' }
],
orientation: 'vertical'
});
});
pathSection.addRow(row => {
row.addSlider('pagesVisited', {
label: 'Approximately how many pages did you visit before finding what you needed?',
min: 1,
max: 15,
step: 1,
showValue: true,
unit: 'pages',
defaultValue: 3
});
});
// ============================================
// SECTION 4: Specific Issues (If struggled)
// ============================================
const issuesSection = form.addSubform('issuesSection', {
title: 'What Made It Difficult?',
isVisible: () => {
const effort = effortSection.ratingScale('navigationEffort')?.value();
const outcome = taskSection.radioButton('taskOutcome')?.value();
return (effort !== null && effort !== undefined && effort <= 4) || outcome === 'no' || outcome === 'gave-up' || outcome === 'yes-effort';
},
customStyles: {
backgroundColor: '#fef3c7',
padding: '16px',
borderRadius: '8px',
borderLeft: '4px solid #f59e0b'
}
});
issuesSection.addRow(row => {
row.addCheckboxList('navigationIssues', {
label: 'What issues did you encounter? (Select all that apply)',
options: [
{ id: 'labels', name: 'Menu labels were confusing' },
{ id: 'deep', name: 'Content was buried too deep' },
{ id: 'unexpected', name: 'Things weren\'t where I expected' },
{ id: 'many-options', name: 'Too many menu options' },
{ id: 'few-options', name: 'Missing menu options' },
{ id: 'search-fail', name: 'Search didn\'t find what I needed' },
{ id: 'mobile', name: 'Hard to navigate on mobile' },
{ id: 'loading', name: 'Pages were slow to load' },
{ id: 'dead-ends', name: 'Hit dead ends (no back/next options)' }
],
orientation: 'vertical'
});
});
issuesSection.addSpacer();
issuesSection.addRow(row => {
row.addTextarea('issueDetails', {
label: 'Can you describe specifically what was frustrating?',
placeholder: 'Tell us where you got stuck or confused...',
rows: 3,
autoExpand: true
});
});
// ============================================
// SECTION 5: Positive Experience (If easy)
// ============================================
const positiveSection = form.addSubform('positiveSection', {
title: 'What Worked Well?',
isVisible: () => {
const effort = effortSection.ratingScale('navigationEffort')?.value();
return effort !== null && effort !== undefined && effort >= 6;
},
customStyles: {
backgroundColor: '#d1fae5',
padding: '16px',
borderRadius: '8px'
}
});
positiveSection.addRow(row => {
row.addSuggestionChips('whatWorked', {
label: 'What made navigation easy? (Select up to 3)',
suggestions: [
{ id: 'clear-menu', name: 'Clear menu labels' },
{ id: 'search', name: 'Good search' },
{ id: 'logical', name: 'Logical structure' },
{ id: 'breadcrumbs', name: 'Helpful breadcrumbs' },
{ id: 'fast', name: 'Fast loading' },
{ id: 'mobile', name: 'Works well on mobile' },
{ id: 'consistent', name: 'Consistent layout' }
],
max: 3,
alignment: 'left'
});
});
// ============================================
// SECTION 6: Navigation Elements Rating
// ============================================
const elementsSection = form.addSubform('elementsSection', {
title: 'Rate Navigation Elements',
isVisible: () => effortSection.ratingScale('navigationEffort')?.value() !== null
});
elementsSection.addRow(row => {
row.addMatrixQuestion('elementsMatrix', {
label: 'How would you rate these navigation elements?',
rows: [
{ id: 'main-nav', label: 'Main navigation menu' },
{ id: 'search', label: 'Search functionality' },
{ id: 'layout', label: 'Page layout and structure' },
{ id: 'links', label: 'Links and call-to-actions' },
{ id: 'mobile', label: 'Mobile navigation' }
],
columns: [
{ id: 'na', label: 'N/A' },
{ id: '1', label: 'Poor' },
{ id: '2', label: 'Fair' },
{ id: '3', label: 'Good' },
{ id: '4', label: 'Excellent' }
],
striped: true,
fullWidth: true
});
});
// ============================================
// SECTION 7: Improvement Suggestions
// ============================================
const suggestionsSection = form.addSubform('suggestionsSection', {
title: 'Improvement Suggestions',
isVisible: () => effortSection.ratingScale('navigationEffort')?.value() !== null
});
suggestionsSection.addRow(row => {
row.addTextarea('improvementSuggestions', {
label: 'How could we make it easier to find things on our website?',
placeholder: 'Share any suggestions for improving navigation...',
rows: 3,
autoExpand: true
});
});
suggestionsSection.addRow(row => {
row.addThumbRating('wouldReturn', {
label: 'Based on your navigation experience, would you return to this website?',
showLabels: true,
upLabel: 'Yes',
downLabel: 'Probably not',
size: 'lg',
alignment: 'center'
});
});
// ============================================
// SECTION 8: Summary
// ============================================
const summarySection = form.addSubform('summarySection', {
title: 'Navigation Feedback Summary',
isVisible: () => {
const effort = effortSection.ratingScale('navigationEffort')?.value();
return effort !== null;
}
});
summarySection.addRow(row => {
row.addTextPanel('summaryContent', {
computedValue: () => {
const taskType = taskSection.radioButton('taskType')?.value();
const outcome = taskSection.radioButton('taskOutcome')?.value();
const effort = effortSection.ratingScale('navigationEffort')?.value();
const feeling = effortSection.emojiRating('navigationFeeling')?.value();
const pages = pathSection.slider('pagesVisited')?.value();
const wouldReturn = suggestionsSection.thumbRating('wouldReturn')?.value();
const taskLabels: Record<string, string> = {
'product': 'Product/Service',
'info': 'Information',
'support': 'Help/Support',
'contact': 'Contact Info',
'account': 'Account Access',
'content': 'Content',
'compare': 'Compare Options',
'other': 'Other'
};
const outcomeLabels: Record<string, string> = {
'yes-easy': 'Found easily',
'yes-effort': 'Found with effort',
'partial': 'Partially found',
'no': 'Not found',
'gave-up': 'Gave up'
};
const feelingEmojis: Record<string, string> = {
'lost': '😵',
'confused': '😕',
'neutral': '😐',
'confident': '🙂',
'effortless': '😎'
};
let emoji = (effort ?? 0) >= 5 ? '✅' : (effort ?? 0) >= 3 ? '⚠️' : '❌';
let summary = `${emoji} Navigation Feedback\n`;
summary += `${'═'.repeat(25)}\n\n`;
if (taskType) summary += `🎯 Looking for: ${taskLabels[taskType] || taskType}\n`;
if (outcome) summary += `📍 Outcome: ${outcomeLabels[outcome] || outcome}\n`;
if (effort) summary += `💪 Effort Score: ${effort}/7\n`;
if (feeling) summary += `${feelingEmojis[feeling] || ''} Feeling: ${feeling}\n`;
if (pages) summary += `📄 Pages Visited: ${pages}\n`;
if (wouldReturn) summary += `\n🔄 Would Return: ${wouldReturn === 'up' ? 'Yes' : 'Probably not'}`;
return summary;
},
customStyles: () => {
const effort = effortSection.ratingScale('navigationEffort')?.value() ?? 0;
const baseStyles = {
padding: '16px',
borderRadius: '8px',
whiteSpace: 'pre-wrap',
fontFamily: 'monospace',
fontSize: '14px'
};
if (effort >= 5) {
return { ...baseStyles, backgroundColor: '#d1fae5', borderLeft: '4px solid #10b981' };
} else if (effort >= 3) {
return { ...baseStyles, backgroundColor: '#fef3c7', borderLeft: '4px solid #f59e0b' };
}
return { ...baseStyles, backgroundColor: '#fee2e2', borderLeft: '4px solid #ef4444' };
}
});
});
// ============================================
// FORM CONFIGURATION
// ============================================
form.configureSubmitButton({
label: 'Submit Navigation Feedback',
isVisible: () => effortSection.ratingScale('navigationEffort')?.value() !== null
});
form.configureCompletionScreen({
type: 'text',
title: 'Thank You!',
message: 'Your navigation feedback helps us create a better website experience. We review all responses to improve how people find what they need.'
});
}
Frequently Asked Questions
When should I trigger this survey?
Best triggers: after search usage, after browsing 3+ pages without conversion, after reaching key content pages, or after users click 'help' or support links. Avoid triggering on every page view to prevent fatigue.
What's a good navigation effort score?
Aim for 5+ on a 7-point scale (low effort). Scores below 4 indicate significant usability issues. Compare scores across different content types to identify which areas need the most work.
How do I identify systemic vs. page-specific issues?
If effort scores are consistently low across all content types, the problem is likely structural (menu design, IA). If specific content types score much lower than others, focus on those sections first.
Should I track actual navigation paths?
Yes - combine this survey data with analytics showing actual paths. The survey captures perceived effort; analytics show actual behavior. Together they reveal both the problem and its impact.
How can I improve low findability scores?
Common solutions: improve menu labels (use user language, not internal jargon), add breadcrumbs, improve search functionality, create landing pages for common tasks, and simplify deep hierarchies.