Online Course Feedback Form
The Online Course Feedback Form is designed specifically for digital learning environments. It captures ratings across content engagement, instructor effectiveness, platform usability, and learning outcomes. The form addresses unique aspects of online learning including video quality, interactive elements, and self-paced learning experience. Use it mid-course to make improvements or post-course for comprehensive evaluation.
Try the Form
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
218
219
220
221
222
223
224
225
226
227
228
229
230
231
232
233
234
235
236
237
238
239
240
241
242
243
244
245
246
247
248
249
250
251
252
253
254
255
256
257
258
259
260
261
262
263
264
265
266
267
268
269
270
271
272
273
274
275
276
277
278
279
280
281
282
283
284
285
286
287
288
289
290
291
292
293
294
295
296
297
298
299
300
301
302
303
304
305
306
307
308
309
310
311
312
313
314
315
316
317
318
319
320
321
322
323
324
325
326
327
328
329
330
331
332
333
334
335
336
337
338
339
340
341
342
343
344
345
346
347
348
349
350
351
352
353
354
355
356
357
358
359
360
361
362
363
364
365
366
367
368
369
370
371
372
373
374
375
376
377
378
379
380
381
382
383
384
385
386
387
388
389
390
391
392
393
394
395
396
397
398
399
400
401
402
403
404
405
406
407
408
409
410
411
412
413
414
415
416
417
418
419
420
421
422
423
424
425
426
427
428
429
430
431
432
433
434
435
436
437
438
439
440
441
442
443
444
445
446
447
448
449
450
451
452
453
454
455
456
457
458
459
460
461
462
463
464
465
466
467
468
469
470
471
472
473
474
475
476
477
478
479
480
481
482
483
484
485
486
487
488
489
490
491
492
493
494
495
496
497
498
499
export function onlineCourseFeedbackSurvey(form: FormTs) {
// Online Course Feedback - E-learning evaluation form
// Demonstrates: MatrixQuestion, StarRating, Slider, RatingScale (Likert), EmojiRating, SuggestionChips, Integer
// ============================================
// HEADER
// ============================================
form.addRow(row => {
row.addTextPanel('header', {
label: 'Course Feedback',
computedValue: () => 'Your feedback shapes better learning experiences for everyone.',
customStyles: {
background: 'linear-gradient(135deg, #4f46e5 0%, #6366f1 100%)',
color: 'white',
padding: '24px',
borderRadius: '12px',
textAlign: 'center'
}
});
});
// ============================================
// SECTION 1: Course Information
// ============================================
const courseSection = form.addSubform('courseSection', {
title: 'Course Information'
});
courseSection.addRow(row => {
row.addTextbox('courseName', {
label: 'Course name',
placeholder: 'Enter the course title...',
isRequired: true
}, '2fr');
row.addDropdown('courseProgress', {
label: 'How much have you completed?',
options: [
{ id: '25', name: 'Less than 25%' },
{ id: '50', name: '25-50%' },
{ id: '75', name: '50-75%' },
{ id: '90', name: '75-90%' },
{ id: '100', name: 'Completed 100%' }
],
placeholder: 'Select progress...',
isRequired: true
}, '1fr');
});
courseSection.addRow(row => {
row.addInteger('hoursSpent', {
label: 'Hours you spent on this course',
min: 1,
max: 200,
placeholder: 'e.g., 15'
}, '1fr');
row.addDropdown('learningGoal', {
label: 'Why did you take this course?',
options: [
{ id: 'skill', name: 'Learn new skill' },
{ id: 'career', name: 'Career advancement' },
{ id: 'certification', name: 'Get certification' },
{ id: 'hobby', name: 'Personal interest/hobby' },
{ id: 'job-req', name: 'Job requirement' },
{ id: 'other', name: 'Other' }
],
placeholder: 'Select reason...'
}, '1fr');
});
// ============================================
// SECTION 2: Content Quality
// ============================================
const contentSection = form.addSubform('contentSection', {
title: 'Content Quality'
});
contentSection.addRow(row => {
row.addMatrixQuestion('contentMatrix', {
label: 'Rate the course content:',
rows: [
{ id: 'relevance', label: 'Relevance to my goals', isRequired: true },
{ id: 'depth', label: 'Depth and completeness', isRequired: true },
{ id: 'clarity', label: 'Clarity of explanations', isRequired: true },
{ id: 'examples', label: 'Quality of examples', isRequired: false },
{ id: 'exercises', label: 'Practical exercises', isRequired: false },
{ id: 'updated', label: 'Up-to-date content', isRequired: false }
],
columns: [
{ id: 'poor', label: 'Poor' },
{ id: 'fair', label: 'Fair' },
{ id: 'good', label: 'Good' },
{ id: 'excellent', label: 'Excellent' }
],
striped: true,
fullWidth: true
});
});
contentSection.addSpacer();
contentSection.addRow(row => {
row.addRatingScale('contentDifficulty', {
label: 'How would you rate the difficulty level?',
preset: 'custom',
min: 1,
max: 5,
lowLabel: 'Too easy',
highLabel: 'Too difficult',
alignment: 'center'
});
});
contentSection.addRow(row => {
row.addTextPanel('difficultyFeedback', {
computedValue: () => {
const level = contentSection.ratingScale('contentDifficulty')?.value() ?? 3;
if (level === 1) return 'Content may be below your current level';
if (level === 2) return 'Fairly easy - good for fundamentals';
if (level === 3) return 'Just right - appropriate challenge';
if (level === 4) return 'Challenging but manageable';
if (level === 5) return 'Very challenging - may need prerequisites';
return '';
},
customStyles: () => {
const level = contentSection.ratingScale('contentDifficulty')?.value() ?? 3;
const baseStyle = { padding: '8px 16px', borderRadius: '6px', textAlign: 'center' };
if (level === 3) return { ...baseStyle, backgroundColor: '#d1fae5', color: '#065f46' };
if (level <= 2) return { ...baseStyle, backgroundColor: '#dbeafe', color: '#1e40af' };
return { ...baseStyle, backgroundColor: '#fef3c7', color: '#92400e' };
},
isVisible: () => contentSection.ratingScale('contentDifficulty')?.value() !== null
});
});
// ============================================
// SECTION 3: Instructor Evaluation
// ============================================
const instructorSection = form.addSubform('instructorSection', {
title: 'Instructor Evaluation'
});
instructorSection.addRow(row => {
row.addStarRating('instructorKnowledge', {
label: 'Subject matter expertise',
maxStars: 5,
size: 'lg',
alignment: 'center'
});
});
instructorSection.addRow(row => {
row.addStarRating('instructorClarity', {
label: 'Clarity of teaching',
maxStars: 5,
size: 'lg',
alignment: 'center'
});
});
instructorSection.addRow(row => {
row.addStarRating('instructorEngagement', {
label: 'Engagement and enthusiasm',
maxStars: 5,
size: 'lg',
alignment: 'center'
});
});
// Instructor feedback for low scores
instructorSection.addSpacer();
instructorSection.addRow(row => {
row.addTextarea('instructorFeedback', {
label: 'Any specific feedback for the instructor?',
placeholder: 'What could they improve? What did they do well?',
rows: 2,
autoExpand: true
});
});
// ============================================
// SECTION 4: Platform & Technical Experience
// ============================================
const platformSection = form.addSubform('platformSection', {
title: 'Platform & Technical Experience'
});
platformSection.addRow(row => {
row.addStarRating('videoQuality', {
label: 'Video/audio quality',
maxStars: 5,
size: 'md',
showCounter: true
}, '1fr');
row.addStarRating('platformEase', {
label: 'Platform ease of use',
maxStars: 5,
size: 'md',
showCounter: true
}, '1fr');
});
platformSection.addRow(row => {
row.addStarRating('mobileExperience', {
label: 'Mobile experience (if applicable)',
maxStars: 5,
size: 'md',
showCounter: true
}, '1fr');
row.addStarRating('downloadOptions', {
label: 'Offline/download options',
maxStars: 5,
size: 'md',
showCounter: true
}, '1fr');
});
// Technical issues
platformSection.addSpacer();
platformSection.addRow(row => {
row.addThumbRating('hadTechIssues', {
label: 'Did you experience any technical issues?',
showLabels: true,
upLabel: 'Yes, had issues',
downLabel: 'No problems',
size: 'lg',
alignment: 'center'
});
});
platformSection.addRow(row => {
row.addCheckboxList('techIssues', {
label: 'What issues did you encounter?',
options: [
{ id: 'buffering', name: 'Video buffering/loading' },
{ id: 'audio', name: 'Audio problems' },
{ id: 'mobile', name: 'Mobile compatibility' },
{ id: 'navigation', name: 'Navigation/finding content' },
{ id: 'progress', name: 'Progress not saving' },
{ id: 'quizzes', name: 'Quiz/exercise issues' },
{ id: 'certificates', name: 'Certificate problems' },
{ id: 'other', name: 'Other issues' }
],
orientation: 'vertical',
isVisible: () => platformSection.thumbRating('hadTechIssues')?.value() === 'up'
});
});
// ============================================
// SECTION 5: Learning Outcomes
// ============================================
const outcomesSection = form.addSubform('outcomesSection', {
title: 'Learning Outcomes'
});
outcomesSection.addRow(row => {
row.addRatingScale('skillImprovement', {
label: 'How much did your skills improve?',
preset: 'likert-5',
lowLabel: 'Not at all',
highLabel: 'Significantly',
alignment: 'center'
});
});
outcomesSection.addRow(row => {
row.addRatingScale('confidenceGain', {
label: 'How confident are you applying what you learned?',
preset: 'likert-5',
lowLabel: 'Not confident',
highLabel: 'Very confident',
alignment: 'center'
});
});
outcomesSection.addSpacer();
outcomesSection.addRow(row => {
row.addThumbRating('metExpectations', {
label: 'Did this course meet your expectations?',
showLabels: true,
upLabel: 'Yes, met or exceeded',
downLabel: 'No, fell short',
size: 'lg',
alignment: 'center'
});
});
// Expectations follow-up
outcomesSection.addRow(row => {
row.addTextarea('expectationGap', {
label: 'What was missing from your expectations?',
placeholder: 'Help us understand what you hoped to learn...',
rows: 2,
isVisible: () => outcomesSection.thumbRating('metExpectations')?.value() === 'down'
});
});
// ============================================
// SECTION 6: Engagement & Pacing
// ============================================
const engagementSection = form.addSubform('engagementSection', {
title: 'Engagement & Pacing'
});
engagementSection.addRow(row => {
row.addSlider('engagementLevel', {
label: 'How engaged were you throughout the course?',
min: 1,
max: 10,
step: 1,
defaultValue: 7,
showValue: true,
unit: '/10'
});
});
engagementSection.addRow(row => {
row.addRadioButton('pacingFeedback', {
label: 'How was the course pacing?',
options: [
{ id: 'too-slow', name: 'Too slow - could be condensed' },
{ id: 'slightly-slow', name: 'Slightly slow' },
{ id: 'just-right', name: 'Just right' },
{ id: 'slightly-fast', name: 'Slightly fast' },
{ id: 'too-fast', name: 'Too fast - needed more time' }
],
orientation: 'vertical'
});
});
engagementSection.addRow(row => {
row.addSuggestionChips('favoriteElements', {
label: 'What kept you engaged? (select all that apply)',
suggestions: [
{ id: 'videos', name: 'Video lessons' },
{ id: 'quizzes', name: 'Quizzes & tests' },
{ id: 'projects', name: 'Projects' },
{ id: 'discussions', name: 'Discussions' },
{ id: 'instructor', name: 'Instructor style' },
{ id: 'examples', name: 'Real examples' },
{ id: 'resources', name: 'Resources' },
{ id: 'community', name: 'Community' }
],
alignment: 'left'
});
});
// ============================================
// SECTION 7: Overall Assessment
// ============================================
const overallSection = form.addSubform('overallSection', {
title: 'Overall Assessment',
customStyles: () => {
const mood = overallSection.emojiRating('overallSatisfaction')?.value();
if (mood === 'excellent' || mood === 'good') return { backgroundColor: '#d1fae5', padding: '16px', borderRadius: '8px' };
if (mood === 'very-bad' || mood === 'bad') return { backgroundColor: '#fee2e2', padding: '16px', borderRadius: '8px' };
return { padding: '16px', borderRadius: '8px', border: '1px solid #e2e8f0' };
}
});
overallSection.addRow(row => {
row.addEmojiRating('overallSatisfaction', {
label: 'Overall, how satisfied are you with this course?',
preset: 'satisfaction',
size: 'lg',
showLabels: true,
alignment: 'center'
});
});
overallSection.addRow(row => {
row.addRatingScale('recommendCourse', {
label: 'How likely are you to recommend this course?',
preset: 'nps',
showCategoryLabel: true,
showSegmentColors: true,
showConfettiOnPromoter: true,
alignment: 'center'
});
});
overallSection.addSpacer();
overallSection.addRow(row => {
row.addTextarea('bestPart', {
label: 'What was the best part of this course?',
placeholder: 'Share what you loved...',
rows: 2,
autoExpand: true
});
});
overallSection.addRow(row => {
row.addTextarea('improvementSuggestions', {
label: 'How could this course be improved?',
placeholder: 'Your suggestions help us create better courses...',
rows: 2,
autoExpand: true
});
});
// ============================================
// SECTION 8: Summary
// ============================================
const summarySection = form.addSubform('summarySection', {
title: 'Feedback Summary',
isVisible: () => {
const satisfaction = overallSection.emojiRating('overallSatisfaction')?.value();
return satisfaction !== null;
}
});
summarySection.addRow(row => {
row.addTextPanel('summary', {
computedValue: () => {
const courseName = courseSection.textbox('courseName')?.value() || 'Course';
const progress = courseSection.dropdown('courseProgress')?.value() || '?';
const hoursSpent = courseSection.integer('hoursSpent')?.value() ?? 0;
const instructorKnowledge = instructorSection.starRating('instructorKnowledge')?.value() ?? 0;
const instructorClarity = instructorSection.starRating('instructorClarity')?.value() ?? 0;
const instructorEngagement = instructorSection.starRating('instructorEngagement')?.value() ?? 0;
const instructorAvg = (instructorKnowledge + instructorClarity + instructorEngagement) / 3;
const skillImprovement = outcomesSection.ratingScale('skillImprovement')?.value() ?? 0;
const confidence = outcomesSection.ratingScale('confidenceGain')?.value() ?? 0;
const engagement = engagementSection.slider('engagementLevel')?.value() ?? 0;
const satisfaction = overallSection.emojiRating('overallSatisfaction')?.value();
const nps = overallSection.ratingScale('recommendCourse')?.value() ?? 0;
const satisfactionLabels: Record<string, string> = {
'very-bad': 'Very Unsatisfied', 'bad': 'Unsatisfied', 'neutral': 'Neutral',
'good': 'Satisfied', 'excellent': 'Very Satisfied'
};
let summary = `Course Feedback: ${courseName}\n`;
summary += '═'.repeat(35) + '\n\n';
summary += `Progress: ${progress}%\n`;
if (hoursSpent > 0) summary += `Time Invested: ${hoursSpent} hours\n`;
summary += `\nInstructor Rating: ${instructorAvg.toFixed(1)}/5\n`;
summary += ` Knowledge: ${instructorKnowledge}/5\n`;
summary += ` Clarity: ${instructorClarity}/5\n`;
summary += ` Engagement: ${instructorEngagement}/5\n`;
summary += `\nLearning Outcomes:\n`;
summary += ` Skill Improvement: ${skillImprovement}/5\n`;
summary += ` Confidence: ${confidence}/5\n`;
summary += ` Engagement: ${engagement}/10\n`;
summary += `\nOverall: ${satisfactionLabels[satisfaction || ''] || 'Not rated'}\n`;
summary += `NPS: ${nps}/10\n`;
// Insights
if (instructorAvg >= 4) {
summary += '\n✨ Strong instructor performance';
}
if (skillImprovement >= 4) {
summary += '\n✨ High skill improvement reported';
}
if (nps >= 9) {
summary += '\n✨ Promoter - likely to recommend';
}
return summary;
},
customStyles: {
backgroundColor: '#eef2ff',
padding: '16px',
borderRadius: '8px',
whiteSpace: 'pre-wrap',
fontFamily: 'monospace',
fontSize: '13px',
borderLeft: '4px solid #6366f1'
}
});
});
// ============================================
// FORM CONFIGURATION
// ============================================
form.configureSubmitButton({
label: 'Submit Course Feedback'
});
form.configureCompletionScreen({
type: 'text',
title: 'Thank you for your feedback!',
message: 'Your insights help improve this course for future students and guide the instructor\'s development. We appreciate you taking the time to share your experience!'
});
}
Frequently Asked Questions
Should we survey mid-course or end-of-course?
Both serve different purposes. Mid-course surveys catch problems early and allow course corrections. End-of-course provides complete perspective. For longer courses (8+ weeks), use both. For shorter courses, end-of-course is sufficient.
How do we get honest feedback about instructors?
Make surveys anonymous and explain that feedback is used for development, not punishment. Ask specific behavioral questions rather than vague quality ratings. Include both rating scales and open-ended questions for nuance.
What online-specific elements should we measure?
Key online-specific elements: video/audio quality, platform navigation, mobile compatibility, download options, interactive elements (quizzes, discussions), pacing flexibility, technical support responsiveness, and community engagement features.
How do we handle negative course feedback?
Categorize issues: content problems, instructor issues, platform bugs, or mismatched expectations. Content and platform issues can be fixed iteratively. Instructor issues need coaching. Expectation mismatches suggest marketing/description improvements needed.
What's a good course satisfaction benchmark?
Industry benchmarks: 4.2+ out of 5 stars is good, 4.5+ is excellent. NPS above 30 indicates healthy engagement. Completion rates should exceed 40% for self-paced courses. Compare similar course types rather than absolute numbers.
How do we measure learning outcomes?
Combine subjective (perceived learning, confidence) with objective (quiz scores, projects). Ask about skill application: 'Can you use what you learned?' is more meaningful than 'Did you learn?' Track job/skill improvements if possible.