Repair Service Feedback Form
Collect actionable feedback on your repair services with this comprehensive form. Measure repair quality, evaluate technician professionalism, track turnaround time satisfaction, and identify improvement opportunities. Features Customer Effort Score (CES) to understand how easy the repair process was for customers, plus conditional follow-ups for detailed insights.
Try the Form
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export function repairServiceFeedback(form: FormTs) {
// Repair Service Feedback - Comprehensive service quality assessment
// Demonstrates: RatingScale (CES), StarRating, ThumbRating, MatrixQuestion, Datepicker, dynamic labels
// ============================================
// HEADER
// ============================================
form.addRow(row => {
row.addTextPanel('header', {
label: 'Repair Service Feedback',
computedValue: () => 'Help us improve our service by sharing your repair experience.',
customStyles: {
backgroundColor: '#0284c7',
color: 'white',
padding: '24px',
borderRadius: '12px',
textAlign: 'center'
}
});
});
// ============================================
// SECTION 1: Service Details
// ============================================
const serviceSection = form.addSubform('serviceDetails', {
title: 'Service Details'
});
serviceSection.addRow(row => {
row.addDropdown('serviceType', {
label: 'What type of repair service did you receive?',
options: [
{ id: 'electronics', name: 'Electronics Repair' },
{ id: 'appliance', name: 'Appliance Repair' },
{ id: 'computer', name: 'Computer/Laptop Repair' },
{ id: 'phone', name: 'Phone/Tablet Repair' },
{ id: 'hvac', name: 'HVAC/Heating/Cooling' },
{ id: 'plumbing', name: 'Plumbing' },
{ id: 'electrical', name: 'Electrical' },
{ id: 'automotive', name: 'Automotive' },
{ id: 'other', name: 'Other' }
],
isRequired: true,
placeholder: 'Select service type...'
}, '1fr');
row.addDatepicker('serviceDate', {
label: 'Service completion date',
isRequired: true,
maxDate: () => new Date().toISOString().split('T')[0]
}, '1fr');
});
serviceSection.addRow(row => {
row.addTextbox('technicianName', {
label: 'Technician name (if known)',
placeholder: 'Enter technician name...'
}, '1fr');
row.addTextbox('ticketNumber', {
label: 'Service ticket/order number',
placeholder: 'e.g., SR-12345'
}, '1fr');
});
// ============================================
// SECTION 2: Repair Outcome
// ============================================
const outcomeSection = form.addSubform('repairOutcome', {
title: 'Repair Outcome'
});
outcomeSection.addRow(row => {
row.addRadioButton('repairResolved', {
label: 'Was your issue fully resolved?',
options: [
{ id: 'yes', name: 'Yes, completely resolved' },
{ id: 'partial', name: 'Partially resolved' },
{ id: 'no', name: 'No, issue persists' }
],
orientation: 'vertical',
isRequired: true
});
});
// Conditional: If not fully resolved
const unresolvedSection = outcomeSection.addSubform('unresolvedDetails', {
title: 'Tell us more about the issue',
isVisible: () => {
const resolved = outcomeSection.radioButton('repairResolved')?.value();
return resolved === 'partial' || resolved === 'no';
},
customStyles: { backgroundColor: '#fef2f2', padding: '16px', borderRadius: '8px' }
});
unresolvedSection.addRow(row => {
row.addCheckboxList('unresolvedReasons', {
label: 'What issues remain?',
options: [
{ id: 'same-problem', name: 'Same problem returned' },
{ id: 'new-problem', name: 'New problem appeared' },
{ id: 'incomplete', name: 'Repair was incomplete' },
{ id: 'wrong-diagnosis', name: 'Wrong diagnosis' },
{ id: 'parts-issue', name: 'Parts not available' }
],
orientation: 'vertical'
});
});
unresolvedSection.addRow(row => {
row.addTextarea('unresolvedDescription', {
label: 'Please describe the remaining issue',
placeholder: 'Describe what is still not working...',
rows: 3,
isRequired: true
});
});
// ============================================
// SECTION 3: Customer Effort Score
// ============================================
const cesSection = form.addSubform('effortScore', {
title: 'Service Ease'
});
cesSection.addRow(row => {
row.addRatingScale('ces', {
label: 'How easy was it to get your item repaired?',
preset: 'ces',
alignment: 'center',
isRequired: true
});
});
// Effort details (conditional based on CES)
cesSection.addRow(row => {
row.addSuggestionChips('effortFactors', {
label: () => {
const ces = cesSection.ratingScale('ces')?.value();
if (ces && ces <= 3) return 'What made the process difficult?';
if (ces && ces >= 5) return 'What made the process easy?';
return 'What factors affected your experience?';
},
suggestions: () => {
const ces = cesSection.ratingScale('ces')?.value();
if (ces && ces <= 3) {
return [
{ id: 'scheduling', name: 'Hard to schedule' },
{ id: 'wait-time', name: 'Long wait time' },
{ id: 'communication', name: 'Poor communication' },
{ id: 'location', name: 'Inconvenient location' },
{ id: 'multiple-visits', name: 'Multiple visits needed' },
{ id: 'paperwork', name: 'Too much paperwork' }
];
}
return [
{ id: 'easy-booking', name: 'Easy booking' },
{ id: 'fast-service', name: 'Fast service' },
{ id: 'good-communication', name: 'Clear communication' },
{ id: 'convenient', name: 'Convenient location' },
{ id: 'one-visit', name: 'Fixed in one visit' },
{ id: 'pickup-delivery', name: 'Pickup/delivery available' }
];
},
isVisible: () => cesSection.ratingScale('ces')?.value() !== null,
alignment: 'center'
});
});
// ============================================
// SECTION 4: Technician Evaluation
// ============================================
const techSection = form.addSubform('technicianEval', {
title: 'Technician Evaluation',
isVisible: () => serviceSection.textbox('technicianName')?.value()?.trim() !== ''
});
techSection.addRow(row => {
row.addTextPanel('techInfo', {
computedValue: () => {
const name = serviceSection.textbox('technicianName')?.value();
return `Rate your experience with ${name || 'the technician'}`;
},
customStyles: { fontStyle: 'italic', color: '#64748b', marginBottom: '8px' }
});
});
techSection.addRow(row => {
row.addMatrixQuestion('technicianRatings', {
label: 'Please rate the technician on the following',
rows: [
{ id: 'professionalism', label: 'Professionalism', isRequired: true },
{ id: 'knowledge', label: 'Technical Knowledge', isRequired: true },
{ id: 'communication', label: 'Communication', isRequired: true },
{ id: 'punctuality', label: 'Punctuality', isRequired: false },
{ id: 'workmanship', label: 'Quality of Work', isRequired: true }
],
columns: [
{ id: '1', label: 'Poor' },
{ id: '2', label: 'Fair' },
{ id: '3', label: 'Good' },
{ id: '4', label: 'Very Good' },
{ id: '5', label: 'Excellent' }
],
fullWidth: true
});
});
// ============================================
// SECTION 5: Service Quality Ratings
// ============================================
const qualitySection = form.addSubform('qualityRatings', {
title: 'Service Quality'
});
qualitySection.addRow(row => {
row.addStarRating('repairQuality', {
label: 'Quality of Repair',
maxStars: 5,
size: 'lg',
showConfettiOnMax: true
}, '1fr');
row.addStarRating('turnaroundTime', {
label: 'Turnaround Time',
maxStars: 5,
size: 'lg'
}, '1fr');
});
qualitySection.addRow(row => {
row.addStarRating('communicationRating', {
label: 'Communication & Updates',
maxStars: 5,
size: 'lg'
}, '1fr');
row.addStarRating('pricingTransparency', {
label: 'Pricing Transparency',
maxStars: 5,
size: 'lg'
}, '1fr');
});
// Pricing satisfaction
qualitySection.addRow(row => {
row.addThumbRating('priceFair', {
label: 'Was the final price fair for the service provided?',
showLabels: true,
upLabel: 'Yes, fair price',
downLabel: 'No, too expensive',
alignment: 'center'
});
});
// Price concern follow-up
qualitySection.addRow(row => {
row.addTextarea('priceComments', {
label: 'What would you consider a fair price?',
placeholder: 'Share your thoughts on pricing...',
rows: 2,
isVisible: () => qualitySection.thumbRating('priceFair')?.value() === 'down'
});
});
// ============================================
// SECTION 6: Overall Satisfaction
// ============================================
const overallSection = form.addSubform('overallSatisfaction', {
title: 'Overall Satisfaction'
});
overallSection.addRow(row => {
row.addRatingScale('npsScore', {
label: 'How likely are you to recommend our repair service?',
preset: 'nps',
showCategoryLabel: true,
showSegmentColors: true,
alignment: 'center',
isRequired: true
});
});
overallSection.addRow(row => {
row.addRadioButton('wouldUseAgain', {
label: 'Would you use our repair service again?',
options: [
{ id: 'definitely', name: 'Definitely' },
{ id: 'probably', name: 'Probably' },
{ id: 'not-sure', name: 'Not sure' },
{ id: 'probably-not', name: 'Probably not' },
{ id: 'no', name: 'No' }
],
orientation: 'horizontal'
});
});
// Comments section
overallSection.addSpacer({ height: '16px' });
overallSection.addRow(row => {
row.addTextarea('comments', {
label: () => {
const nps = overallSection.ratingScale('npsScore')?.npsCategory();
if (nps === 'promoter') return 'What did we do well? Share your positive experience!';
if (nps === 'detractor') return 'How can we make things right? Your feedback helps us improve.';
return 'Any additional comments or suggestions?';
},
placeholder: 'Share your thoughts...',
rows: 4,
autoExpand: true
});
});
// ============================================
// SECTION 7: Contact Permission
// ============================================
const contactSection = form.addSubform('contactSection', {
title: 'Follow-Up'
});
contactSection.addRow(row => {
row.addCheckbox('allowFollowUp', {
label: 'A manager may contact me to discuss my feedback'
});
});
contactSection.addRow(row => {
row.addEmail('contactEmail', {
label: 'Email address',
placeholder: 'your@email.com',
isVisible: () => contactSection.checkbox('allowFollowUp')?.value() === true,
isRequired: () => contactSection.checkbox('allowFollowUp')?.value() === true
}, '1fr');
row.addTextbox('contactPhone', {
label: 'Phone number (optional)',
placeholder: 'Your phone number',
isVisible: () => contactSection.checkbox('allowFollowUp')?.value() === true
}, '1fr');
});
// ============================================
// SECTION 8: Summary
// ============================================
const summarySection = form.addSubform('summary', {
title: 'Feedback Summary',
isVisible: () => overallSection.ratingScale('npsScore')?.value() !== null
});
summarySection.addRow(row => {
row.addTextPanel('summaryContent', {
computedValue: () => {
const nps = overallSection.ratingScale('npsScore')?.value();
const category = overallSection.ratingScale('npsScore')?.npsCategory();
const ces = cesSection.ratingScale('ces')?.value();
const resolved = outcomeSection.radioButton('repairResolved')?.value();
const repairQuality = qualitySection.starRating('repairQuality')?.value();
if (nps === null || nps === undefined) return '';
let emoji = category === 'promoter' ? '🔧' : category === 'passive' ? '🛠️' : '⚠️';
let summary = `${emoji} Service Feedback Summary\n`;
summary += `${'═'.repeat(28)}\n\n`;
// Resolution status
const resolvedLabels: Record<string, string> = {
'yes': '✅ Issue Resolved',
'partial': '⚠️ Partially Resolved',
'no': '❌ Issue Not Resolved'
};
if (resolved) {
summary += `${resolvedLabels[resolved] || resolved}\n`;
}
// CES
if (ces !== null && ces !== undefined) {
const effort = ces >= 5 ? 'Easy' : ces >= 3 ? 'Moderate' : 'Difficult';
summary += `Effort Level: ${effort} (${ces}/7)\n`;
}
// Repair quality
if (repairQuality) {
summary += `Repair Quality: ${'★'.repeat(repairQuality)}${'☆'.repeat(5 - repairQuality)}\n`;
}
// NPS
summary += `\nRecommendation: ${nps}/10 (${category})`;
return summary;
},
customStyles: () => {
const category = overallSection.ratingScale('npsScore')?.npsCategory();
const base = {
padding: '16px',
borderRadius: '8px',
whiteSpace: 'pre-wrap',
fontFamily: 'monospace',
fontSize: '14px'
};
if (category === 'promoter') return { ...base, backgroundColor: '#d1fae5', borderLeft: '4px solid #10b981' };
if (category === 'passive') return { ...base, backgroundColor: '#fef3c7', borderLeft: '4px solid #f59e0b' };
return { ...base, backgroundColor: '#fee2e2', borderLeft: '4px solid #ef4444' };
}
});
});
// ============================================
// FORM CONFIGURATION
// ============================================
form.configureSubmitButton({
label: 'Submit Feedback',
isVisible: () => overallSection.ratingScale('npsScore')?.value() !== null
});
form.configureCompletionScreen({
type: 'text',
title: 'Thank You for Your Feedback!',
message: 'Your feedback helps us deliver better repair services. We appreciate you taking the time to share your experience with us.'
});
}
Frequently Asked Questions
What types of repair services is this form suitable for?
This form works for any repair business - electronics, appliances, automotive, HVAC, plumbing, computer repair, phone repair, and more. Simply customize the service type dropdown and repair categories to match your business.
How does the Customer Effort Score (CES) work?
CES measures how easy or difficult the customer found the repair process. Using a 1-7 scale from 'Very Difficult' to 'Very Easy', it helps identify friction points in your service journey that may need improvement.
Can I track individual technician performance?
Yes, the form includes a technician name field and multi-dimensional ratings for professionalism, knowledge, communication, and workmanship. You can use this data to identify training needs and recognize top performers.
What happens if the repair wasn't successful?
The form includes conditional logic that shows detailed follow-up questions when customers indicate the repair wasn't fully resolved. This helps capture specific issues for service recovery.
How long does this form take to complete?
Most customers complete it in 2-3 minutes. The conditional logic ensures they only see relevant questions based on their experience, keeping it focused and efficient.
Can customers attach photos of issues?
The current template focuses on ratings and text feedback. For photo uploads, you can extend the form in the editor or integrate with your existing ticket system for attachments.