Sports Facility Rating Form
Optimize your sports facility with member-driven feedback. This comprehensive survey captures detailed ratings across equipment condition, cleanliness standards, staff service, and facility amenities. Features matrix questions for granular equipment assessment, time-based visit analysis, and facility-specific improvement suggestions. Ideal for gyms, fitness centers, recreation complexes, sports arenas, and athletic clubs looking to improve member satisfaction and retention.
Try the Form
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export function sportsFacilitySurvey(form: FormTs) {
// Sports Facility Rating Form - Sports & Recreation Feedback
// Demonstrates: MatrixQuestion, StarRating, EmojiRating, CheckboxList, Slider, Datepicker, Timepicker, dynamic visibility
// ============================================
// HEADER
// ============================================
form.addRow(row => {
row.addTextPanel('header', {
label: 'Rate Your Facility Experience',
computedValue: () => 'Help us keep our facility in top shape. Your feedback drives improvements!',
customStyles: {
background: 'linear-gradient(135deg, #059669 0%, #10b981 100%)',
color: 'white',
padding: '28px',
borderRadius: '12px',
textAlign: 'center'
}
});
});
// ============================================
// SECTION 1: Visit Information
// ============================================
const visitSection = form.addSubform('visitSection', {
title: 'Your Visit',
customStyles: { backgroundColor: '#f0fdf4', padding: '16px', borderRadius: '8px' }
});
visitSection.addRow(row => {
row.addDatepicker('visitDate', {
label: 'Date of your visit',
maxDate: () => new Date().toISOString(),
isRequired: true
}, '1fr');
row.addTimepicker('visitTime', {
label: 'Approximate time',
isRequired: true
}, '1fr');
});
visitSection.addRow(row => {
row.addCheckboxList('areasUsed', {
label: 'Which areas did you use?',
options: [
{ id: 'cardio', name: 'Cardio area' },
{ id: 'weights', name: 'Weight room / Free weights' },
{ id: 'machines', name: 'Weight machines' },
{ id: 'pool', name: 'Swimming pool' },
{ id: 'courts', name: 'Courts (basketball, tennis, etc.)' },
{ id: 'group-fitness', name: 'Group fitness studios' },
{ id: 'locker-room', name: 'Locker rooms / Showers' },
{ id: 'track', name: 'Running track' },
{ id: 'spa', name: 'Spa / Sauna' }
],
orientation: 'vertical',
min: 1,
isRequired: true
});
});
// ============================================
// SECTION 2: Equipment Quality (MatrixQuestion)
// ============================================
const equipmentSection = form.addSubform('equipmentSection', {
title: 'Equipment Quality',
customStyles: { backgroundColor: '#f8fafc', padding: '16px', borderRadius: '8px' }
});
equipmentSection.addRow(row => {
row.addMatrixQuestion('equipmentMatrix', {
label: 'Please rate the equipment in areas you used:',
rows: [
{ id: 'condition', label: 'Equipment condition / maintenance', isRequired: true },
{ id: 'cleanliness', label: 'Equipment cleanliness' },
{ id: 'availability', label: 'Equipment availability (not busy)' },
{ id: 'variety', label: 'Variety of equipment' },
{ id: 'modern', label: 'Modern / up-to-date equipment' }
],
columns: [
{ id: 'poor', label: 'Poor' },
{ id: 'fair', label: 'Fair' },
{ id: 'good', label: 'Good' },
{ id: 'very-good', label: 'Very Good' },
{ id: 'excellent', label: 'Excellent' }
],
striped: true,
fullWidth: true
});
});
equipmentSection.addSpacer({ height: '16px' });
equipmentSection.addRow(row => {
row.addThumbRating('equipmentIssues', {
label: 'Did you notice any broken or out-of-service equipment?',
showLabels: true,
upLabel: 'Yes, there were issues',
downLabel: 'No, everything worked',
alignment: 'center'
});
});
equipmentSection.addRow(row => {
row.addTextarea('equipmentProblems', {
label: 'Please describe the equipment issues',
placeholder: 'What equipment was broken or not working? Where was it located?',
rows: 2,
autoExpand: true,
isVisible: () => equipmentSection.thumbRating('equipmentIssues')?.value() === 'up',
isRequired: () => equipmentSection.thumbRating('equipmentIssues')?.value() === 'up'
});
});
// ============================================
// SECTION 3: Cleanliness & Environment
// ============================================
const cleanlinessSection = form.addSubform('cleanlinessSection', {
title: 'Cleanliness & Environment',
customStyles: () => {
const cleanRating = cleanlinessSection.starRating('overallCleanliness')?.value();
if (cleanRating !== null && cleanRating !== undefined) {
if (cleanRating >= 4) return { backgroundColor: '#dcfce7', padding: '16px', borderRadius: '8px' };
if (cleanRating >= 3) return { backgroundColor: '#fef9c3', padding: '16px', borderRadius: '8px' };
return { backgroundColor: '#fee2e2', padding: '16px', borderRadius: '8px' };
}
return { backgroundColor: '#fefce8', padding: '16px', borderRadius: '8px' };
}
});
cleanlinessSection.addRow(row => {
row.addStarRating('overallCleanliness', {
label: 'Overall facility cleanliness',
maxStars: 5,
size: 'lg',
alignment: 'center'
});
});
cleanlinessSection.addRow(row => {
row.addMatrixQuestion('cleanlinessMatrix', {
label: 'Rate cleanliness in specific areas:',
rows: [
{ id: 'workout-floor', label: 'Workout floor / Gym area' },
{ id: 'locker-rooms', label: 'Locker rooms' },
{ id: 'showers', label: 'Showers / Bathrooms' },
{ id: 'common-areas', label: 'Common areas / Lobby' }
],
columns: [
{ id: 'dirty', label: 'Dirty' },
{ id: 'needs-attention', label: 'Needs Attention' },
{ id: 'acceptable', label: 'Acceptable' },
{ id: 'clean', label: 'Clean' },
{ id: 'spotless', label: 'Spotless' }
],
striped: true,
fullWidth: true
});
});
cleanlinessSection.addSpacer({ height: '16px' });
cleanlinessSection.addRow(row => {
row.addSlider('crowdLevel', {
label: 'How crowded was the facility during your visit?',
min: 1,
max: 5,
step: 1,
showValue: true,
defaultValue: 3
}, '1fr');
row.addSlider('temperature', {
label: 'How was the temperature/climate?',
min: 1,
max: 5,
step: 1,
showValue: true,
defaultValue: 3
}, '1fr');
});
cleanlinessSection.addRow(row => {
row.addTextPanel('scaleGuide', {
computedValue: () => {
const crowd = cleanlinessSection.slider('crowdLevel')?.value();
const temp = cleanlinessSection.slider('temperature')?.value();
const crowdLabels = ['', 'Empty', 'Light', 'Moderate', 'Busy', 'Overcrowded'];
const tempLabels = ['', 'Too Cold', 'Cool', 'Just Right', 'Warm', 'Too Hot'];
return `Crowd: ${crowdLabels[crowd || 3]} | Climate: ${tempLabels[temp || 3]}`;
},
customStyles: {
textAlign: 'center',
color: '#6b7280',
fontSize: '14px'
}
});
});
// ============================================
// SECTION 4: Staff & Service
// ============================================
const staffSection = form.addSubform('staffSection', {
title: 'Staff & Service',
customStyles: { backgroundColor: '#eff6ff', padding: '16px', borderRadius: '8px' }
});
staffSection.addRow(row => {
row.addEmojiRating('staffInteraction', {
label: 'How would you rate your interactions with staff?',
preset: 'satisfaction',
size: 'lg',
showLabels: true,
alignment: 'center'
});
});
staffSection.addRow(row => {
row.addStarRating('staffKnowledge', {
label: 'Staff knowledge & helpfulness',
maxStars: 5,
size: 'md',
alignment: 'center'
}, '1fr');
row.addStarRating('staffAvailability', {
label: 'Staff availability when needed',
maxStars: 5,
size: 'md',
alignment: 'center'
}, '1fr');
});
// ============================================
// SECTION 5: Amenities
// ============================================
const amenitiesSection = form.addSubform('amenitiesSection', {
title: 'Amenities & Extras',
customStyles: { backgroundColor: '#fdf4ff', padding: '16px', borderRadius: '8px' }
});
amenitiesSection.addRow(row => {
row.addSuggestionChips('usedAmenities', {
label: 'Which amenities did you use or appreciate?',
suggestions: [
{ id: 'parking', name: 'Parking' },
{ id: 'towels', name: 'Towel service' },
{ id: 'lockers', name: 'Lockers' },
{ id: 'water', name: 'Water stations' },
{ id: 'wifi', name: 'WiFi' },
{ id: 'cafe', name: 'Cafe/Juice bar' },
{ id: 'pro-shop', name: 'Pro shop' },
{ id: 'childcare', name: 'Childcare' },
{ id: 'classes', name: 'Group classes' },
{ id: 'personal-training', name: 'Personal training' }
],
alignment: 'left'
});
});
amenitiesSection.addSpacer({ height: '16px' });
amenitiesSection.addRow(row => {
row.addCheckboxList('missingAmenities', {
label: 'What amenities would you like us to add?',
options: [
{ id: 'more-equipment', name: 'More of certain equipment' },
{ id: 'extended-hours', name: 'Extended hours' },
{ id: 'more-classes', name: 'More group class options' },
{ id: 'recovery-zone', name: 'Recovery/Stretching zone' },
{ id: 'smoothie-bar', name: 'Smoothie bar' },
{ id: 'childcare', name: 'Childcare services' },
{ id: 'outdoor-area', name: 'Outdoor workout area' },
{ id: 'virtual-classes', name: 'Virtual/On-demand classes' }
],
orientation: 'vertical'
});
});
// ============================================
// SECTION 6: Overall Experience
// ============================================
const overallSection = form.addSubform('overallSection', {
title: 'Overall Experience',
customStyles: () => {
const overall = overallSection.starRating('overallRating')?.value();
if (overall !== null && overall !== undefined) {
if (overall >= 4) return { backgroundColor: '#dcfce7', padding: '16px', borderRadius: '8px' };
if (overall >= 3) return { backgroundColor: '#fef9c3', padding: '16px', borderRadius: '8px' };
return { backgroundColor: '#fee2e2', padding: '16px', borderRadius: '8px' };
}
return { padding: '16px', borderRadius: '8px', border: '1px dashed #d4d4d8' };
}
});
overallSection.addRow(row => {
row.addStarRating('overallRating', {
label: 'Overall, how would you rate your visit today?',
maxStars: 5,
size: 'xl',
alignment: 'center',
showConfettiOnMax: true
});
});
overallSection.addRow(row => {
row.addRatingScale('recommendScore', {
preset: 'nps',
label: 'How likely are you to recommend our facility to a friend?',
showSegmentColors: true,
showCategoryLabel: true,
alignment: 'center'
});
});
overallSection.addSpacer({ height: '16px' });
overallSection.addRow(row => {
row.addTextarea('additionalFeedback', {
label: () => {
const category = overallSection.ratingScale('recommendScore')?.npsCategory();
if (category === 'promoter') return "That's fantastic! What do you love most about our facility?";
if (category === 'detractor') return "We're sorry to hear that. What should we focus on improving?";
return 'Any additional comments or suggestions?';
},
placeholder: 'Share your thoughts...',
rows: 3,
autoExpand: true
});
});
// ============================================
// SECTION 7: Summary
// ============================================
const summarySection = form.addSubform('summary', {
title: 'Feedback Summary',
isVisible: () => overallSection.starRating('overallRating')?.value() !== null
});
summarySection.addRow(row => {
row.addTextPanel('summaryContent', {
computedValue: () => {
const visitDate = visitSection.datepicker('visitDate')?.value();
const areasUsed = visitSection.checkboxList('areasUsed')?.value() || [];
const cleanliness = cleanlinessSection.starRating('overallCleanliness')?.value();
const overall = overallSection.starRating('overallRating')?.value();
const nps = overallSection.ratingScale('recommendScore')?.value();
const npsCategory = overallSection.ratingScale('recommendScore')?.npsCategory();
if (!overall) return '';
let summary = '🏋️ Facility Feedback Summary\n';
summary += `${'═'.repeat(28)}\n\n`;
if (visitDate) {
const date = new Date(visitDate);
summary += `📅 Visit: ${date.toLocaleDateString()}\n`;
}
summary += `📍 Areas used: ${areasUsed.length}\n`;
if (cleanliness) {
const cleanEmoji = cleanliness >= 4 ? '✨' : cleanliness >= 3 ? '🧹' : '⚠️';
summary += `\n${cleanEmoji} Cleanliness: ${cleanliness}/5 stars`;
}
summary += `\n⭐ Overall: ${overall}/5 stars`;
if (nps !== null && nps !== undefined) {
const npsEmoji = npsCategory === 'promoter' ? '💚' : npsCategory === 'passive' ? '💛' : '🔴';
summary += `\n${npsEmoji} NPS: ${nps}/10 (${npsCategory?.charAt(0).toUpperCase()}${npsCategory?.slice(1)})`;
}
return summary;
},
customStyles: () => {
const overall = overallSection.starRating('overallRating')?.value();
const baseStyles = {
padding: '16px',
borderRadius: '8px',
whiteSpace: 'pre-wrap',
fontFamily: 'monospace',
fontSize: '14px'
};
if (overall && overall >= 4) {
return { ...baseStyles, backgroundColor: '#dcfce7', borderLeft: '4px solid #10b981' };
} else if (overall && overall >= 3) {
return { ...baseStyles, backgroundColor: '#fef9c3', borderLeft: '4px solid #eab308' };
} else if (overall) {
return { ...baseStyles, backgroundColor: '#fee2e2', borderLeft: '4px solid #ef4444' };
}
return baseStyles;
}
});
});
// ============================================
// FORM CONFIGURATION
// ============================================
form.configureSubmitButton({
label: 'Submit Feedback',
isVisible: () => overallSection.starRating('overallRating')?.value() !== null
});
form.configureCompletionScreen({
type: 'text',
title: 'Thanks for Your Feedback!',
message: 'Your input helps us maintain and improve our facility. We take every comment seriously and use your feedback to create the best possible experience for all members.'
});
}
Frequently Asked Questions
How often should I survey sports facility members?
Best practices include: quarterly satisfaction surveys for all members, post-visit feedback for new members or after facility changes, and annual comprehensive reviews. Balance frequency to avoid survey fatigue while maintaining continuous improvement insights.
What are the most important metrics for sports facilities?
Key metrics include: equipment condition ratings, cleanliness scores, staff service quality, peak time satisfaction, and overall NPS. Track equipment-specific issues to prioritize maintenance budgets and staff training needs.
How can I improve response rates at my facility?
Use QR codes near equipment and exits, offer small incentives (free smoothie, guest pass), have staff personally invite feedback, send surveys within 2 hours of visit, and close the loop by communicating improvements made based on feedback.
What equipment issues should I track specifically?
Track: broken/out-of-service equipment, cleanliness of equipment, availability during peak hours, outdated machines needing replacement, and missing equipment members want. Create maintenance tickets directly from feedback when possible.
How do I handle negative facility feedback?
Respond promptly to safety concerns, track recurring complaints by category, create improvement action plans with timelines, communicate changes to members, and follow up with complainants personally when contact info is provided.