Car Rental Feedback Survey
The car rental experience spans multiple touchpoints from booking to return. This comprehensive feedback form evaluates every step: reservation process, pickup experience, vehicle condition and cleanliness, driving experience, return process, and overall value. The survey includes specific vehicle ratings that help fleet managers maintain quality standards. Use after each rental to identify operational improvements and track customer satisfaction trends across locations.
Try the Form
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export function carRentalFeedbackSurvey(form: FormTs) {
// Car Rental Feedback Survey - Complete rental experience
// Demonstrates: StarRating, Slider, ThumbRating, Dropdown, EmojiRating, MatrixQuestion, conditional visibility
// ============================================
// HEADER
// ============================================
form.addRow(row => {
row.addTextPanel('header', {
label: 'Car Rental Feedback',
computedValue: () => 'Tell us about your rental experience',
customStyles: {
background: 'linear-gradient(135deg, #dc2626 0%, #b91c1c 100%)',
color: 'white',
padding: '28px',
borderRadius: '12px',
textAlign: 'center'
}
});
});
// ============================================
// SECTION 1: Rental Details
// ============================================
const detailsSection = form.addSubform('detailsSection', {
title: 'Rental Details',
customStyles: { backgroundColor: '#fef2f2', padding: '20px', borderRadius: '8px' }
});
detailsSection.addRow(row => {
row.addDropdown('vehicleType', {
label: 'Vehicle category',
options: [
{ id: 'economy', name: 'Economy' },
{ id: 'compact', name: 'Compact' },
{ id: 'midsize', name: 'Midsize' },
{ id: 'fullsize', name: 'Full Size' },
{ id: 'suv', name: 'SUV' },
{ id: 'luxury', name: 'Luxury' },
{ id: 'van', name: 'Van/Minivan' },
{ id: 'truck', name: 'Truck' }
],
placeholder: 'Select vehicle type',
isRequired: true
}, '1fr');
row.addDropdown('rentalDuration', {
label: 'Rental duration',
options: [
{ id: '1-day', name: '1 day' },
{ id: '2-3-days', name: '2-3 days' },
{ id: '4-7-days', name: '4-7 days (1 week)' },
{ id: '1-2-weeks', name: '1-2 weeks' },
{ id: '2-4-weeks', name: '2-4 weeks' },
{ id: 'month+', name: 'Month or longer' }
],
placeholder: 'Select duration'
}, '1fr');
});
detailsSection.addRow(row => {
row.addDropdown('pickupLocation', {
label: 'Pickup location type',
options: [
{ id: 'airport', name: 'Airport' },
{ id: 'downtown', name: 'Downtown/City Center' },
{ id: 'suburb', name: 'Suburban Location' },
{ id: 'hotel', name: 'Hotel Delivery' },
{ id: 'other', name: 'Other Location' }
],
placeholder: 'Select location type'
}, '1fr');
row.addRadioButton('wasUpgrade', {
label: 'Was this an upgrade from your booking?',
options: [
{ id: 'yes', name: 'Yes' },
{ id: 'no', name: 'No' }
],
orientation: 'horizontal'
}, '1fr');
});
// ============================================
// SECTION 2: Vehicle Experience
// ============================================
const vehicleSection = form.addSubform('vehicleSection', {
title: 'Vehicle Experience',
isVisible: () => detailsSection.dropdown('vehicleType')?.value() !== null,
customStyles: { backgroundColor: '#f0fdf4', padding: '20px', borderRadius: '8px' }
});
vehicleSection.addRow(row => {
row.addEmojiRating('vehicleImpression', {
label: 'First impression of the vehicle',
preset: 'satisfaction',
size: 'lg',
showLabels: true,
alignment: 'center'
});
});
vehicleSection.addRow(row => {
row.addStarRating('vehicleCondition', {
label: 'Overall vehicle condition',
maxStars: 5,
size: 'md'
}, '1fr');
row.addStarRating('vehicleCleanliness', {
label: 'Vehicle cleanliness',
maxStars: 5,
size: 'md'
}, '1fr');
});
vehicleSection.addRow(row => {
row.addSlider('cleanlinessDetail', {
label: 'Rate interior cleanliness in detail',
min: 0,
max: 100,
step: 10,
defaultValue: 70,
unit: '%',
showValue: true
});
});
vehicleSection.addRow(row => {
row.addTextPanel('cleanlinessLabel', {
computedValue: () => {
const clean = vehicleSection.slider('cleanlinessDetail')?.value() ?? 70;
if (clean >= 90) return 'Spotless! Like a brand new car.';
if (clean >= 70) return 'Clean and well-maintained.';
if (clean >= 50) return 'Acceptable, but could be cleaner.';
return 'Below standards - needs attention.';
},
customStyles: () => {
const clean = vehicleSection.slider('cleanlinessDetail')?.value() ?? 70;
const baseStyles = { fontSize: '13px', padding: '8px', borderRadius: '4px', textAlign: 'center' };
if (clean >= 70) return { ...baseStyles, backgroundColor: '#dcfce7', color: '#166534' };
if (clean >= 50) return { ...baseStyles, backgroundColor: '#fef9c3', color: '#854d0e' };
return { ...baseStyles, backgroundColor: '#fee2e2', color: '#991b1b' };
}
});
});
vehicleSection.addRow(row => {
row.addStarRating('drivingExperience', {
label: 'Driving experience',
maxStars: 5,
size: 'md'
}, '1fr');
row.addStarRating('fuelEfficiency', {
label: 'Fuel efficiency',
maxStars: 5,
size: 'md'
}, '1fr');
});
// Vehicle issues
vehicleSection.addRow(row => {
row.addThumbRating('hadIssues', {
label: 'Did you experience any issues with the vehicle?',
showLabels: true,
upLabel: 'No issues',
downLabel: 'Yes, had issues',
size: 'md',
alignment: 'left'
});
});
vehicleSection.addRow(row => {
row.addCheckboxList('vehicleIssues', {
label: 'What issues did you experience?',
options: [
{ id: 'mechanical', name: 'Mechanical problems' },
{ id: 'warning-lights', name: 'Warning lights on dashboard' },
{ id: 'ac-heat', name: 'A/C or heating issues' },
{ id: 'audio', name: 'Audio/infotainment problems' },
{ id: 'navigation', name: 'GPS/navigation issues' },
{ id: 'tire', name: 'Tire issues' },
{ id: 'cleanliness', name: 'Cleanliness concerns' },
{ id: 'odor', name: 'Unpleasant odor' },
{ id: 'damage', name: 'Pre-existing damage not noted' }
],
orientation: 'vertical',
isVisible: () => vehicleSection.thumbRating('hadIssues')?.value() === 'down'
});
});
// ============================================
// SECTION 3: Pickup & Return Process
// ============================================
const processSection = form.addSubform('processSection', {
title: 'Pickup & Return Process',
isVisible: () => vehicleSection.emojiRating('vehicleImpression')?.value() !== null,
customStyles: { backgroundColor: '#faf5ff', padding: '20px', borderRadius: '8px' }
});
processSection.addRow(row => {
row.addMatrixQuestion('processRatings', {
label: 'Rate each step of the rental process:',
rows: [
{ id: 'booking', label: 'Booking/Reservation', description: 'Online or phone booking experience', isRequired: true },
{ id: 'check-in', label: 'Check-in/Pickup', description: 'Counter service and paperwork', isRequired: true },
{ id: 'vehicle-walkthrough', label: 'Vehicle Walkthrough', description: 'Inspection before driving', isRequired: false },
{ id: 'return', label: 'Return Process', description: 'Drop-off and checkout', isRequired: true },
{ id: 'billing', label: 'Billing/Charges', description: 'Transparency and accuracy', isRequired: true }
],
columns: [
{ id: 'poor', label: 'Poor' },
{ id: 'fair', label: 'Fair' },
{ id: 'good', label: 'Good' },
{ id: 'very-good', label: 'Very Good' },
{ id: 'excellent', label: 'Excellent' }
],
striped: true,
fullWidth: true
});
});
processSection.addRow(row => {
row.addDropdown('pickupWaitTime', {
label: 'Approximate wait time at pickup',
options: [
{ id: 'none', name: 'No wait (immediate)' },
{ id: '5min', name: 'Under 5 minutes' },
{ id: '10min', name: '5-10 minutes' },
{ id: '20min', name: '10-20 minutes' },
{ id: '30min', name: '20-30 minutes' },
{ id: 'over30', name: 'Over 30 minutes' }
],
placeholder: 'Select wait time'
}, '1fr');
row.addDropdown('returnWaitTime', {
label: 'Approximate wait time at return',
options: [
{ id: 'none', name: 'No wait (immediate)' },
{ id: '5min', name: 'Under 5 minutes' },
{ id: '10min', name: '5-10 minutes' },
{ id: '20min', name: '10-20 minutes' },
{ id: '30min', name: '20-30 minutes' },
{ id: 'over30', name: 'Over 30 minutes' }
],
placeholder: 'Select wait time'
}, '1fr');
});
// ============================================
// SECTION 4: Staff Service
// ============================================
const staffSection = form.addSubform('staffSection', {
title: 'Staff & Service',
isVisible: () => processSection.matrixQuestion('processRatings')?.value() !== null,
customStyles: { backgroundColor: '#fff7ed', padding: '20px', borderRadius: '8px' }
});
staffSection.addRow(row => {
row.addStarRating('staffFriendliness', {
label: 'Staff friendliness',
maxStars: 5,
size: 'md'
}, '1fr');
row.addStarRating('staffKnowledge', {
label: 'Staff knowledge',
maxStars: 5,
size: 'md'
}, '1fr');
});
staffSection.addRow(row => {
row.addStarRating('staffEfficiency', {
label: 'Service efficiency',
maxStars: 5,
size: 'md'
}, '1fr');
row.addStarRating('problemResolution', {
label: 'Problem resolution (if applicable)',
maxStars: 5,
size: 'md',
tooltip: 'Rate N/A if you had no issues to resolve'
}, '1fr');
});
staffSection.addRow(row => {
row.addTextbox('staffMention', {
label: 'Any staff member who provided exceptional service?',
placeholder: 'Name (optional) - helps us recognize great service'
});
});
// ============================================
// SECTION 5: Value & Pricing
// ============================================
const valueSection = form.addSubform('valueSection', {
title: 'Value & Pricing',
isVisible: () => staffSection.starRating('staffFriendliness')?.value() !== null,
customStyles: { backgroundColor: '#eff6ff', padding: '20px', borderRadius: '8px' }
});
valueSection.addRow(row => {
row.addSlider('valueForMoney', {
label: 'Overall value for money',
min: 0,
max: 100,
step: 5,
defaultValue: 50,
unit: '%',
showValue: true
});
});
valueSection.addRow(row => {
row.addThumbRating('transparentPricing', {
label: 'Was the pricing transparent with no hidden fees?',
showLabels: true,
upLabel: 'Yes, clear pricing',
downLabel: 'No, unexpected charges',
size: 'md',
alignment: 'center'
});
});
valueSection.addRow(row => {
row.addTextarea('pricingConcerns', {
label: 'What unexpected charges did you encounter?',
placeholder: 'Please describe any surprise fees or charges...',
rows: 2,
isVisible: () => valueSection.thumbRating('transparentPricing')?.value() === 'down'
});
});
// ============================================
// SECTION 6: Overall & Recommendation
// ============================================
const overallSection = form.addSubform('overallSection', {
title: 'Overall Experience',
isVisible: () => valueSection.slider('valueForMoney')?.value() !== null,
customStyles: { backgroundColor: '#fef9c3', padding: '20px', borderRadius: '8px' }
});
overallSection.addRow(row => {
row.addStarRating('overallExperience', {
label: 'Overall rental experience',
maxStars: 5,
size: 'xl',
alignment: 'center',
showConfettiOnMax: true
});
});
overallSection.addRow(row => {
row.addRatingScale('npsScore', {
preset: 'nps',
label: 'How likely are you to recommend us to friends or colleagues?',
showCategoryLabel: true,
showSegmentColors: true,
showConfettiOnPromoter: true
});
});
overallSection.addRow(row => {
row.addThumbRating('wouldRentAgain', {
label: 'Would you rent from us again?',
showLabels: true,
upLabel: 'Definitely!',
downLabel: 'Probably not',
size: 'lg',
alignment: 'center'
});
});
// ============================================
// SECTION 7: Additional Feedback
// ============================================
const feedbackSection = form.addSubform('feedbackSection', {
title: 'Additional Feedback',
isVisible: () => overallSection.starRating('overallExperience')?.value() !== null
});
feedbackSection.addRow(row => {
row.addSuggestionChips('improvements', {
label: 'What would improve your next rental experience?',
suggestions: [
{ id: 'faster-pickup', name: 'Faster pickup' },
{ id: 'better-vehicles', name: 'Better vehicles' },
{ id: 'cleaner-cars', name: 'Cleaner cars' },
{ id: 'lower-prices', name: 'Lower prices' },
{ id: 'better-fuel-policy', name: 'Better fuel policy' },
{ id: 'more-locations', name: 'More locations' },
{ id: 'loyalty-rewards', name: 'Loyalty rewards' },
{ id: 'app-experience', name: 'Better app' }
],
max: 3,
alignment: 'center'
});
});
feedbackSection.addSpacer();
feedbackSection.addRow(row => {
row.addTextarea('additionalComments', {
label: 'Any other comments or suggestions?',
placeholder: 'Share your thoughts on how we can improve...',
rows: 3,
autoExpand: true
});
});
// ============================================
// SECTION 8: Summary
// ============================================
const summarySection = form.addSubform('summary', {
title: 'Feedback Summary',
isVisible: () => overallSection.starRating('overallExperience')?.value() !== null
});
summarySection.addRow(row => {
row.addTextPanel('summaryContent', {
computedValue: () => {
const vehicleType = detailsSection.dropdown('vehicleType')?.value();
const duration = detailsSection.dropdown('rentalDuration')?.value();
const vehicleCondition = vehicleSection.starRating('vehicleCondition')?.value();
const cleanliness = vehicleSection.slider('cleanlinessDetail')?.value() ?? 70;
const overall = overallSection.starRating('overallExperience')?.value();
const nps = overallSection.ratingScale('npsScore')?.value();
const wouldRent = overallSection.thumbRating('wouldRentAgain')?.value();
const hadIssues = vehicleSection.thumbRating('hadIssues')?.value();
const value = valueSection.slider('valueForMoney')?.value() ?? 50;
const vehicleLabels: Record<string, string> = {
'economy': 'Economy',
'compact': 'Compact',
'midsize': 'Midsize',
'fullsize': 'Full Size',
'suv': 'SUV',
'luxury': 'Luxury',
'van': 'Van/Minivan',
'truck': 'Truck'
};
const durationLabels: Record<string, string> = {
'1-day': '1 day',
'2-3-days': '2-3 days',
'4-7-days': '1 week',
'1-2-weeks': '1-2 weeks',
'2-4-weeks': '2-4 weeks',
'month+': 'Month+'
};
let summary = '🚗 Car Rental Feedback Summary\n';
summary += `${'═'.repeat(35)}\n\n`;
summary += `🚙 Vehicle: ${vehicleLabels[vehicleType || ''] || 'Not specified'}\n`;
summary += `📅 Duration: ${durationLabels[duration || ''] || 'Not specified'}\n`;
if (vehicleCondition) {
summary += `\n⭐ Vehicle Condition: ${vehicleCondition}/5 stars`;
}
summary += `\n🧹 Cleanliness: ${cleanliness}%`;
summary += `\n💰 Value: ${value}%`;
summary += `\n⚠️ Issues: ${hadIssues === 'down' ? 'Yes' : 'None'}`;
if (overall) {
summary += `\n\n⭐ Overall: ${overall}/5 stars`;
}
if (nps !== null && nps !== undefined) {
const category = nps >= 9 ? 'Promoter' : nps >= 7 ? 'Passive' : 'Detractor';
summary += `\n📢 NPS: ${nps}/10 (${category})`;
}
if (wouldRent) {
summary += `\n🔄 Would Rent Again: ${wouldRent === 'up' ? 'Yes!' : 'Unlikely'}`;
}
return summary;
},
customStyles: () => {
const overall = overallSection.starRating('overallExperience')?.value();
const hadIssues = vehicleSection.thumbRating('hadIssues')?.value();
const baseStyles = {
padding: '20px',
borderRadius: '8px',
whiteSpace: 'pre-wrap',
fontFamily: 'monospace',
fontSize: '14px'
};
if (hadIssues === 'down') {
return { ...baseStyles, backgroundColor: '#fef3c7', borderLeft: '4px solid #f59e0b' };
} else if (overall && overall >= 4) {
return { ...baseStyles, backgroundColor: '#dcfce7', borderLeft: '4px solid #22c55e' };
} else if (overall && overall >= 3) {
return { ...baseStyles, backgroundColor: '#fef9c3', borderLeft: '4px solid #eab308' };
} else if (overall && overall < 3) {
return { ...baseStyles, backgroundColor: '#fee2e2', borderLeft: '4px solid #ef4444' };
}
return { ...baseStyles, backgroundColor: '#fef2f2', borderLeft: '4px solid #dc2626' };
}
});
});
// ============================================
// FORM CONFIGURATION
// ============================================
form.configureSubmitButton({
label: 'Submit Rental Feedback',
isVisible: () => detailsSection.dropdown('vehicleType')?.value() !== null
});
form.configureCompletionScreen({
type: 'text',
title: () => {
const hadIssues = vehicleSection.thumbRating('hadIssues')?.value();
const overall = overallSection.starRating('overallExperience')?.value();
if (hadIssues === 'down') return 'Thank You - We Will Address Your Concerns';
if (overall && overall >= 4) return 'Thank You for Choosing Us!';
return 'Thank You for Your Feedback!';
},
message: () => {
const hadIssues = vehicleSection.thumbRating('hadIssues')?.value();
const wouldRent = overallSection.thumbRating('wouldRentAgain')?.value();
if (hadIssues === 'down') {
return 'We apologize for any issues you experienced. Your feedback has been flagged for immediate review by our fleet and customer service teams.';
}
if (wouldRent === 'up') {
return 'We are thrilled you had a great experience! Your feedback helps us maintain our high standards. We look forward to serving you again on your next trip.';
}
return 'Your feedback is valuable to us. We continuously work to improve our vehicles and service based on customer input. Thank you for taking the time to share your experience.';
}
});
}
Frequently Asked Questions
When should we send this survey?
Send within 24 hours of vehicle return while the experience is fresh. Automated email triggers upon return processing work best. For longer rentals (1+ weeks), consider a mid-rental check-in.
How do we handle vehicle condition complaints?
Low vehicle condition ratings should trigger alerts to fleet managers. Cross-reference with pre-rental inspection photos. Use feedback to identify vehicles needing service or replacement.
Should we ask about upsells?
Be careful with upsell questions as they can seem self-serving. This survey focuses on core experience. If you need upsell feedback, add it subtly in the improvements section.
How do we improve pickup/return scores?
Common pain points are wait times, hidden fees at pickup, and fuel policy confusion. Focus on clear communication, express lanes for loyalty members, and transparent pricing.
What benchmarks should we target?
Aim for 4+ stars on vehicle cleanliness and condition. Pickup/return should average 4+ stars. NPS above 50 is excellent for car rental. Vehicle upgrade complaints indicate fleet mix issues.