Community Partner Feedback Survey
Strong community partnerships are the backbone of successful non-profit initiatives. This survey helps organizations evaluate their collaborative relationships with community partners, measuring key aspects like communication quality, resource sharing, goal alignment, and mutual benefit. The form includes NPS scoring to track partner loyalty, matrix questions for detailed aspect evaluation, and conditional follow-up questions to gather actionable insights for improving future collaborations.
Try the Form
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export function communityPartnerSurvey(form: FormTs) {
// Community Partner Feedback Survey
// Demonstrates: NPS, MatrixQuestion, StarRating, EmojiRating, dynamic styling, conditional visibility
// ============================================
// HEADER
// ============================================
form.addRow(row => {
row.addTextPanel('header', {
label: 'Community Partner Feedback Survey',
computedValue: () => 'Your partnership matters. Help us strengthen our collaboration.',
customStyles: {
backgroundColor: '#059669',
color: 'white',
padding: '28px',
borderRadius: '12px',
textAlign: 'center'
}
});
});
// ============================================
// SECTION 1: Partner Information
// ============================================
const partnerInfo = form.addSubform('partnerInfo', {
title: 'Partner Information'
});
partnerInfo.addRow(row => {
row.addTextbox('organizationName', {
label: 'Organization Name',
placeholder: 'Enter your organization name',
isRequired: true
}, '1fr');
row.addDropdown('partnershipType', {
label: 'Partnership Type',
options: [
{ id: 'funding', name: 'Funding Partner' },
{ id: 'program', name: 'Program Delivery Partner' },
{ id: 'advocacy', name: 'Advocacy Partner' },
{ id: 'resource', name: 'Resource Sharing Partner' },
{ id: 'strategic', name: 'Strategic Alliance' },
{ id: 'community', name: 'Community Organization' }
],
placeholder: 'Select partnership type',
isRequired: true
}, '1fr');
});
partnerInfo.addRow(row => {
row.addDropdown('partnershipDuration', {
label: 'How long have you been our partner?',
options: [
{ id: 'less-1', name: 'Less than 1 year' },
{ id: '1-2', name: '1-2 years' },
{ id: '3-5', name: '3-5 years' },
{ id: '5-plus', name: 'More than 5 years' }
],
isRequired: true
});
});
// ============================================
// SECTION 2: Partnership NPS
// ============================================
const npsSection = form.addSubform('npsSection', {
title: 'Partnership Recommendation',
customStyles: () => {
const category = npsSection.ratingScale('partnerNps')?.npsCategory();
if (category === 'promoter') return { backgroundColor: '#d1fae5', padding: '20px', borderRadius: '10px' };
if (category === 'passive') return { backgroundColor: '#fef3c7', padding: '20px', borderRadius: '10px' };
if (category === 'detractor') return { backgroundColor: '#fee2e2', padding: '20px', borderRadius: '10px' };
return { padding: '20px', borderRadius: '10px', border: '1px dashed #d1d5db' };
}
});
npsSection.addRow(row => {
row.addRatingScale('partnerNps', {
preset: 'nps',
label: 'How likely are you to recommend partnering with us to other organizations?',
showCategoryLabel: true,
showSegmentColors: true,
showConfettiOnPromoter: true,
isRequired: true
});
});
npsSection.addSpacer({ height: '15px' });
npsSection.addRow(row => {
row.addTextarea('npsReason', {
label: () => {
const category = npsSection.ratingScale('partnerNps')?.npsCategory();
if (category === 'promoter') return 'What makes our partnership valuable to recommend?';
if (category === 'passive') return 'What would make you more enthusiastic about our partnership?';
if (category === 'detractor') return 'What concerns would you share with others about our partnership?';
return 'Please share your thoughts';
},
placeholder: () => {
const category = npsSection.ratingScale('partnerNps')?.npsCategory();
if (category === 'promoter') return 'Share what makes our collaboration stand out...';
if (category === 'passive') return 'What improvements would elevate our partnership...';
if (category === 'detractor') return 'Help us understand the challenges you face...';
return 'Your feedback helps us improve...';
},
rows: 3,
autoExpand: true,
isVisible: () => npsSection.ratingScale('partnerNps')?.value() !== null && npsSection.ratingScale('partnerNps')?.value() !== undefined
});
});
// ============================================
// SECTION 3: Partnership Aspects Matrix
// ============================================
const aspectsSection = form.addSubform('aspectsSection', {
title: 'Partnership Aspects Evaluation',
isVisible: () => npsSection.ratingScale('partnerNps')?.value() !== null && npsSection.ratingScale('partnerNps')?.value() !== undefined
});
aspectsSection.addRow(row => {
row.addMatrixQuestion('partnershipMatrix', {
label: 'Please rate the following aspects of our partnership:',
rows: [
{ id: 'communication', label: 'Communication Quality', description: 'Clarity, timeliness, responsiveness', isRequired: true },
{ id: 'alignment', label: 'Goal Alignment', description: 'Shared objectives and vision', isRequired: true },
{ id: 'resources', label: 'Resource Sharing', description: 'Sharing of tools, expertise, and assets', isRequired: true },
{ id: 'support', label: 'Mutual Support', description: 'Assistance during challenges', isRequired: true },
{ id: 'impact', label: 'Collective Impact', description: 'Joint achievements and outcomes', isRequired: true },
{ id: 'trust', label: 'Trust & Transparency', description: 'Openness and reliability', isRequired: true }
],
columns: [
{ id: '1', label: 'Poor' },
{ id: '2', label: 'Fair' },
{ id: '3', label: 'Good' },
{ id: '4', label: 'Very Good' },
{ id: '5', label: 'Excellent' }
],
striped: true,
fullWidth: true
});
});
// ============================================
// SECTION 4: Relationship Quality
// ============================================
const relationshipSection = form.addSubform('relationshipSection', {
title: 'Relationship Quality',
isVisible: () => aspectsSection.matrixQuestion('partnershipMatrix')?.areAllRequiredRowsAnswered() === true,
customStyles: { backgroundColor: '#f0fdf4', padding: '20px', borderRadius: '10px' }
});
relationshipSection.addRow(row => {
row.addEmojiRating('relationshipFeel', {
label: 'How would you describe your overall feeling about this partnership?',
preset: 'satisfaction',
size: 'lg',
showLabels: true,
alignment: 'center'
});
});
relationshipSection.addRow(row => {
row.addStarRating('overallRating', {
label: 'Overall Partnership Rating',
maxStars: 5,
size: 'lg',
showCounter: true,
alignment: 'center',
showConfettiOnMax: true
}, '1fr');
row.addStarRating('valueDelivered', {
label: 'Value Delivered to Your Organization',
maxStars: 5,
size: 'lg',
showCounter: true,
alignment: 'center'
}, '1fr');
});
// ============================================
// SECTION 5: Improvement Areas (for lower scores)
// ============================================
const improvementSection = form.addSubform('improvementSection', {
title: 'Areas for Improvement',
isVisible: () => {
const nps = npsSection.ratingScale('partnerNps')?.value();
return nps !== null && nps !== undefined && nps <= 7;
},
customStyles: { backgroundColor: '#fefce8', padding: '20px', borderRadius: '10px' }
});
improvementSection.addRow(row => {
row.addCheckboxList('improvementAreas', {
label: 'Which areas need the most improvement? (Select all that apply)',
options: [
{ id: 'communication', name: 'Communication frequency and quality' },
{ id: 'response', name: 'Response time to inquiries' },
{ id: 'resources', name: 'Resource and information sharing' },
{ id: 'coordination', name: 'Project coordination' },
{ id: 'recognition', name: 'Partner recognition and visibility' },
{ id: 'reporting', name: 'Progress reporting and transparency' },
{ id: 'support', name: 'Support during challenges' },
{ id: 'alignment', name: 'Strategic alignment' }
],
orientation: 'vertical'
});
});
improvementSection.addSpacer({ height: '15px' });
improvementSection.addRow(row => {
row.addTextarea('improvementDetails', {
label: 'Please share specific suggestions for improvement:',
placeholder: 'Your detailed feedback helps us create actionable improvements...',
rows: 4,
autoExpand: true
});
});
// ============================================
// SECTION 6: Strengths (for promoters)
// ============================================
const strengthsSection = form.addSubform('strengthsSection', {
title: 'Partnership Strengths',
isVisible: () => {
const nps = npsSection.ratingScale('partnerNps')?.value();
return nps !== null && nps !== undefined && nps >= 8;
},
customStyles: { backgroundColor: '#ecfdf5', padding: '20px', borderRadius: '10px' }
});
strengthsSection.addRow(row => {
row.addCheckboxList('strengthAreas', {
label: 'What do you value most about this partnership? (Select all that apply)',
options: [
{ id: 'mission', name: 'Shared mission and values' },
{ id: 'impact', name: 'Measurable community impact' },
{ id: 'collaboration', name: 'Collaborative approach' },
{ id: 'innovation', name: 'Innovation and creativity' },
{ id: 'reliability', name: 'Reliability and follow-through' },
{ id: 'flexibility', name: 'Flexibility and adaptability' },
{ id: 'expertise', name: 'Expertise and knowledge sharing' },
{ id: 'network', name: 'Network and connections' }
],
orientation: 'vertical'
});
});
// ============================================
// SECTION 7: Future Collaboration
// ============================================
const futureSection = form.addSubform('futureSection', {
title: 'Future Collaboration',
isVisible: () => relationshipSection.emojiRating('relationshipFeel')?.value() !== null && relationshipSection.emojiRating('relationshipFeel')?.value() !== undefined
});
futureSection.addRow(row => {
row.addThumbRating('continuePartnership', {
label: 'Would you like to continue this partnership?',
showLabels: true,
upLabel: 'Yes, definitely',
downLabel: 'Not sure / No',
size: 'lg',
alignment: 'center'
});
});
futureSection.addRow(row => {
row.addCheckboxList('futureInterests', {
label: 'What future collaboration opportunities interest you?',
options: [
{ id: 'joint-programs', name: 'Joint program development' },
{ id: 'co-funding', name: 'Co-funding opportunities' },
{ id: 'advocacy', name: 'Advocacy campaigns' },
{ id: 'research', name: 'Research collaborations' },
{ id: 'events', name: 'Co-hosted events' },
{ id: 'training', name: 'Capacity building & training' }
],
orientation: 'vertical',
isVisible: () => futureSection.thumbRating('continuePartnership')?.value() === 'up'
});
});
// ============================================
// SECTION 8: Summary
// ============================================
const summarySection = form.addSubform('summarySection', {
title: 'Feedback Summary',
isVisible: () => relationshipSection.starRating('overallRating')?.value() !== null && relationshipSection.starRating('overallRating')?.value() !== undefined
});
summarySection.addRow(row => {
row.addTextPanel('summaryContent', {
computedValue: () => {
const orgName = partnerInfo.textbox('organizationName')?.value() || 'Your Organization';
const partnerType = partnerInfo.dropdown('partnershipType')?.value();
const nps = npsSection.ratingScale('partnerNps')?.value();
const category = npsSection.ratingScale('partnerNps')?.npsCategory();
const overall = relationshipSection.starRating('overallRating')?.value();
const feeling = relationshipSection.emojiRating('relationshipFeel')?.value();
const continueChoice = futureSection.thumbRating('continuePartnership')?.value();
if (nps === null || nps === undefined) return '';
const partnerTypeLabels: Record<string, string> = {
'funding': 'Funding Partner',
'program': 'Program Delivery Partner',
'advocacy': 'Advocacy Partner',
'resource': 'Resource Sharing Partner',
'strategic': 'Strategic Alliance',
'community': 'Community Organization'
};
const feelingLabels: Record<string, string> = {
'very-bad': 'Very Dissatisfied',
'bad': 'Dissatisfied',
'neutral': 'Neutral',
'good': 'Satisfied',
'excellent': 'Very Satisfied'
};
let emoji = category === 'promoter' ? '🤝' : category === 'passive' ? '🤔' : '⚠️';
let summary = `${emoji} Partnership Feedback Summary\n`;
summary += `${'═'.repeat(35)}\n\n`;
summary += `🏢 Organization: ${orgName}\n`;
if (partnerType) summary += `📋 Type: ${partnerTypeLabels[partnerType] || partnerType}\n`;
summary += `\n📊 NPS Score: ${nps}/10 (${category?.charAt(0).toUpperCase()}${category?.slice(1)})\n`;
if (overall) summary += `⭐ Overall Rating: ${overall}/5 stars\n`;
if (feeling) summary += `💭 Feeling: ${feelingLabels[feeling] || feeling}\n`;
if (continueChoice) summary += `\n🔮 Continue Partnership: ${continueChoice === 'up' ? 'Yes' : 'Uncertain'}\n`;
return summary;
},
customStyles: () => {
const category = npsSection.ratingScale('partnerNps')?.npsCategory();
const baseStyles = {
padding: '20px',
borderRadius: '10px',
whiteSpace: 'pre-wrap',
fontFamily: 'monospace',
fontSize: '14px'
};
if (category === 'promoter') {
return { ...baseStyles, backgroundColor: '#d1fae5', borderLeft: '4px solid #059669' };
} else if (category === 'passive') {
return { ...baseStyles, backgroundColor: '#fef3c7', borderLeft: '4px solid #f59e0b' };
} else if (category === 'detractor') {
return { ...baseStyles, backgroundColor: '#fee2e2', borderLeft: '4px solid #ef4444' };
}
return baseStyles;
}
});
});
// ============================================
// FORM CONFIGURATION
// ============================================
form.configureSubmitButton({
label: 'Submit Partnership Feedback',
isVisible: () => relationshipSection.starRating('overallRating')?.value() !== null && relationshipSection.starRating('overallRating')?.value() !== undefined
});
form.configureCompletionScreen({
type: 'text',
title: 'Thank You for Your Partnership!',
message: 'Your feedback is invaluable in strengthening our collaboration. We review every response and are committed to making our partnership even more impactful. Together, we create lasting community change.'
});
}
Frequently Asked Questions
How often should we survey community partners?
Most organizations survey partners bi-annually to track relationship health without causing survey fatigue. However, you might also send brief pulse checks after major collaborative projects or events to gather timely feedback.
Should the survey be anonymous?
It depends on your goals. Anonymous surveys often yield more honest feedback, especially about challenges. However, if you want to follow up on specific concerns or celebrate successes with particular partners, identified responses are more actionable.
What's a good NPS score for partner relationships?
In the non-profit sector, partner NPS scores above 40 indicate strong relationships. Scores of 50+ suggest exceptional partnerships with high advocacy potential. If scores drop below 20, it's time to investigate underlying issues.
How can we increase survey response rates from partners?
Personalize the invitation, keep the survey under 5 minutes, explain how feedback will be used, share results and action plans from previous surveys, and consider offering a summary report of aggregate findings as a value-add for participants.
What should we do with negative feedback?
View negative feedback as an opportunity. Acknowledge concerns promptly, schedule follow-up conversations with dissatisfied partners, develop action plans addressing specific issues, and communicate changes made based on feedback to show you value their input.