Volunteer Experience Survey
This comprehensive volunteer experience survey helps non-profit organizations understand what volunteers value most about their experience. The form covers pre-event communication, training adequacy, staff support, task meaningfulness, and likelihood to volunteer again. With matrix-based ratings and conditional follow-ups, you can identify strengths and areas for improvement in your volunteer program.
Try the Form
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export function volunteerExperienceSurvey(form: FormTs) {
// Volunteer Experience Survey - Comprehensive feedback for non-profit organizations
// Demonstrates: MatrixQuestion, StarRating, EmojiRating, Conditional Visibility, Dynamic Labels
// ============================================
// HEADER
// ============================================
form.addRow(row => {
row.addTextPanel('header', {
label: 'Thank You for Volunteering!',
computedValue: () => 'Your feedback helps us create a better experience for all volunteers.',
customStyles: {
backgroundColor: '#059669',
color: 'white',
padding: '24px',
borderRadius: '12px',
textAlign: 'center'
}
});
});
// ============================================
// SECTION 1: Event/Activity Information
// ============================================
const eventSection = form.addSubform('eventSection', {
title: 'About Your Volunteer Activity'
});
eventSection.addRow(row => {
row.addTextbox('eventName', {
label: 'Event/Activity Name',
placeholder: 'e.g., Food Bank Saturday, Park Cleanup',
isRequired: true
}, '1fr');
row.addDatepicker('eventDate', {
label: 'Date of Activity',
isRequired: true
}, '200px');
});
eventSection.addRow(row => {
row.addDropdown('volunteerRole', {
label: 'Your Role',
options: [
{ id: 'general', name: 'General Volunteer' },
{ id: 'team-lead', name: 'Team Leader' },
{ id: 'coordinator', name: 'Event Coordinator' },
{ id: 'first-time', name: 'First-Time Volunteer' },
{ id: 'mentor', name: 'Volunteer Mentor' },
{ id: 'specialist', name: 'Specialist/Skilled Volunteer' }
],
isRequired: true
}, '1fr');
row.addInteger('hoursVolunteered', {
label: 'Hours Volunteered',
min: 1,
max: 24,
placeholder: 'Hours'
}, '150px');
});
// ============================================
// SECTION 2: Overall Experience Rating
// ============================================
const overallSection = form.addSubform('overallSection', {
title: 'Overall Experience'
});
overallSection.addRow(row => {
row.addEmojiRating('overallFeeling', {
label: 'How did you feel about your volunteer experience?',
preset: 'satisfaction',
size: 'lg',
showLabels: true,
alignment: 'center'
});
});
overallSection.addRow(row => {
row.addStarRating('overallRating', {
label: 'Overall Experience Rating',
maxStars: 5,
size: 'lg',
showCounter: true,
alignment: 'center',
showConfettiOnMax: true
});
});
// ============================================
// SECTION 3: Detailed Ratings Matrix
// ============================================
const ratingsSection = form.addSubform('ratingsSection', {
title: 'Rate Your Experience',
customStyles: { backgroundColor: '#f0fdf4', padding: '16px', borderRadius: '8px' }
});
ratingsSection.addRow(row => {
row.addMatrixQuestion('experienceMatrix', {
label: 'Please rate each aspect of your volunteer experience',
rows: [
{ id: 'communication', label: 'Pre-event Communication', description: 'Information received before the event', isRequired: true },
{ id: 'training', label: 'Training & Orientation', description: 'Quality of instructions and preparation', isRequired: true },
{ id: 'staff-support', label: 'Staff Support', description: 'Helpfulness and availability of staff', isRequired: true },
{ id: 'organization', label: 'Event Organization', description: 'How well the event was organized', isRequired: true },
{ id: 'tasks', label: 'Task Meaningfulness', description: 'How meaningful your tasks felt', isRequired: true },
{ id: 'safety', label: 'Safety & Comfort', description: 'Physical safety and comfort during the event' }
],
columns: [
{ id: '1', label: 'Poor' },
{ id: '2', label: 'Fair' },
{ id: '3', label: 'Good' },
{ id: '4', label: 'Very Good' },
{ id: '5', label: 'Excellent' }
],
striped: true,
fullWidth: true
});
});
// ============================================
// SECTION 4: Highlights & Challenges
// ============================================
const highlightsSection = form.addSubform('highlightsSection', {
title: 'What Stood Out?'
});
highlightsSection.addRow(row => {
row.addSuggestionChips('highlights', {
label: 'What did you enjoy most? (Select up to 3)',
suggestions: [
{ id: 'impact', name: 'Making a Difference' },
{ id: 'team', name: 'Great Team' },
{ id: 'learning', name: 'Learning New Skills' },
{ id: 'community', name: 'Community Connection' },
{ id: 'fun', name: 'Fun Atmosphere' },
{ id: 'organization', name: 'Well Organized' },
{ id: 'recognition', name: 'Felt Appreciated' },
{ id: 'meaningful', name: 'Meaningful Work' }
],
max: 3,
alignment: 'left'
});
});
highlightsSection.addRow(row => {
row.addSuggestionChips('challenges', {
label: 'Any challenges you faced? (Select all that apply)',
suggestions: [
{ id: 'unclear-tasks', name: 'Unclear Tasks' },
{ id: 'insufficient-training', name: 'Insufficient Training' },
{ id: 'poor-communication', name: 'Poor Communication' },
{ id: 'physical-demands', name: 'Physical Demands' },
{ id: 'time-management', name: 'Time Management' },
{ id: 'lack-support', name: 'Lack of Support' },
{ id: 'equipment', name: 'Equipment Issues' },
{ id: 'none', name: 'No Challenges' }
],
alignment: 'left'
});
});
// ============================================
// SECTION 5: Future Engagement
// ============================================
const futureSection = form.addSubform('futureSection', {
title: 'Future Volunteering'
});
futureSection.addRow(row => {
row.addRatingScale('recommendScore', {
preset: 'nps',
label: 'How likely are you to recommend volunteering with us to friends or family?',
showSegmentColors: true,
showCategoryLabel: true
});
});
futureSection.addRow(row => {
row.addRadioButton('volunteerAgain', {
label: 'Would you volunteer with us again?',
options: [
{ id: 'definitely', name: 'Definitely Yes' },
{ id: 'probably', name: 'Probably Yes' },
{ id: 'unsure', name: 'Not Sure' },
{ id: 'probably-not', name: 'Probably Not' },
{ id: 'no', name: 'Definitely Not' }
],
orientation: 'horizontal'
});
});
// Show follow-up for negative responses
futureSection.addSpacer();
futureSection.addRow(row => {
row.addTextarea('whyNotAgain', {
label: 'What would need to change for you to volunteer again?',
placeholder: 'Please share what we could improve...',
rows: 3,
isVisible: () => {
const answer = futureSection.radioButton('volunteerAgain')?.value();
return answer === 'unsure' || answer === 'probably-not' || answer === 'no';
}
});
});
// ============================================
// SECTION 6: Interests & Availability
// ============================================
const interestsSection = form.addSubform('interestsSection', {
title: 'Your Interests',
isVisible: () => {
const answer = futureSection.radioButton('volunteerAgain')?.value();
return answer !== 'probably-not' && answer !== 'no';
}
});
interestsSection.addRow(row => {
row.addCheckboxList('futureActivities', {
label: 'What types of activities interest you for future volunteering?',
options: [
{ id: 'events', name: 'Event Support' },
{ id: 'admin', name: 'Administrative Work' },
{ id: 'outreach', name: 'Community Outreach' },
{ id: 'fundraising', name: 'Fundraising' },
{ id: 'mentoring', name: 'Mentoring/Teaching' },
{ id: 'physical', name: 'Physical/Manual Work' },
{ id: 'professional', name: 'Professional Skills (Design, Marketing, etc.)' },
{ id: 'leadership', name: 'Leadership Roles' }
],
orientation: 'vertical'
});
});
// ============================================
// SECTION 7: Additional Feedback
// ============================================
const feedbackSection = form.addSubform('feedbackSection', {
title: 'Additional Comments'
});
feedbackSection.addSpacer();
feedbackSection.addRow(row => {
row.addTextarea('additionalComments', {
label: () => {
const feeling = overallSection.emojiRating('overallFeeling')?.value();
if (feeling === 'excellent' || feeling === 'good') {
return 'What made this experience great? Any suggestions for improvement?';
}
if (feeling === 'very-bad' || feeling === 'bad') {
return 'We\'re sorry the experience wasn\'t great. How can we improve?';
}
return 'Any other comments or suggestions?';
},
placeholder: 'Share your thoughts...',
rows: 4,
autoExpand: true
});
});
// ============================================
// SECTION 8: Contact (Optional)
// ============================================
const contactSection = form.addSubform('contactSection', {
title: 'Stay Connected (Optional)'
});
contactSection.addRow(row => {
row.addCheckbox('wantFollowUp', {
label: 'I\'d like to be contacted about future volunteer opportunities'
});
});
contactSection.addRow(row => {
row.addTextbox('volunteerName', {
label: 'Your Name',
isVisible: () => contactSection.checkbox('wantFollowUp')?.value() === true,
isRequired: () => contactSection.checkbox('wantFollowUp')?.value() === true
}, '1fr');
row.addEmail('volunteerEmail', {
label: 'Email Address',
placeholder: 'your@email.com',
isVisible: () => contactSection.checkbox('wantFollowUp')?.value() === true,
isRequired: () => contactSection.checkbox('wantFollowUp')?.value() === true
}, '1fr');
});
// ============================================
// SECTION 9: Summary
// ============================================
const summarySection = form.addSubform('summary', {
title: 'Your Feedback Summary',
isVisible: () => overallSection.starRating('overallRating')?.value() !== null
});
summarySection.addRow(row => {
row.addTextPanel('summaryContent', {
computedValue: () => {
const rating = overallSection.starRating('overallRating')?.value();
const feeling = overallSection.emojiRating('overallFeeling')?.value();
const nps = futureSection.ratingScale('recommendScore')?.value();
const npsCategory = futureSection.ratingScale('recommendScore')?.npsCategory();
const highlights = highlightsSection.suggestionChips('highlights')?.value() || [];
const volunteerAgain = futureSection.radioButton('volunteerAgain')?.value();
if (!rating) return '';
let emoji = '🌟';
if (rating >= 4) emoji = '🎉';
else if (rating <= 2) emoji = '💭';
let summary = `${emoji} Volunteer Feedback Summary\n`;
summary += `${'═'.repeat(30)}\n\n`;
summary += `⭐ Overall Rating: ${rating}/5 stars\n`;
if (feeling) {
const feelingLabels: Record<string, string> = {
'very-bad': '😢 Very Unhappy',
'bad': '😕 Unhappy',
'neutral': '😐 Neutral',
'good': '🙂 Happy',
'excellent': '😍 Very Happy'
};
summary += `😊 Feeling: ${feelingLabels[feeling] || feeling}\n`;
}
if (nps !== null && nps !== undefined) {
summary += `\n📊 Recommendation Score: ${nps}/10`;
if (npsCategory) {
summary += ` (${npsCategory.charAt(0).toUpperCase() + npsCategory.slice(1)})`;
}
summary += '\n';
}
if (highlights.length > 0) {
summary += `\n✨ Enjoyed: ${highlights.length} aspects highlighted`;
}
if (volunteerAgain) {
const againLabels: Record<string, string> = {
'definitely': '✅ Definitely volunteering again',
'probably': '👍 Likely to volunteer again',
'unsure': '🤔 Undecided about returning',
'probably-not': '⚠️ May not return',
'no': '❌ Not planning to return'
};
summary += `\n\n${againLabels[volunteerAgain] || ''}`;
}
return summary;
},
customStyles: () => {
const rating = overallSection.starRating('overallRating')?.value() || 0;
const baseStyles = {
padding: '16px',
borderRadius: '8px',
whiteSpace: 'pre-wrap',
fontFamily: 'monospace',
fontSize: '14px'
};
if (rating >= 4) {
return { ...baseStyles, backgroundColor: '#dcfce7', borderLeft: '4px solid #22c55e' };
} else if (rating <= 2) {
return { ...baseStyles, backgroundColor: '#fef3c7', borderLeft: '4px solid #f59e0b' };
}
return { ...baseStyles, backgroundColor: '#f0f9ff', borderLeft: '4px solid #3b82f6' };
}
});
});
// ============================================
// FORM CONFIGURATION
// ============================================
form.configureSubmitButton({
label: 'Submit Feedback',
isVisible: () => overallSection.starRating('overallRating')?.value() !== null
});
form.configureCompletionScreen({
type: 'text',
title: 'Thank You for Your Feedback!',
message: 'Your insights help us improve the volunteer experience for everyone. We truly appreciate your time and dedication to our cause.'
});
}
Frequently Asked Questions
When should I send this survey to volunteers?
Send the survey within 24-48 hours after a volunteer event or shift while the experience is fresh. For ongoing volunteers, consider monthly or quarterly check-ins to track satisfaction trends.
How can I improve volunteer response rates?
Keep the survey concise (5-7 minutes), explain how feedback improves the program, send a personalized thank you with the survey link, and consider offering a small token of appreciation or entering respondents into a draw.
What are the most important metrics to track?
Focus on likelihood to volunteer again (retention indicator), training adequacy scores, staff support ratings, and the meaningfulness of tasks. These correlate strongly with long-term volunteer engagement.
Should the survey be anonymous?
Offer both options. Anonymous surveys often yield more honest feedback, but identified responses allow you to follow up on specific issues. Many organizations use anonymous by default with an optional contact field.
How do I use feedback to improve retention?
Identify patterns in low-scoring areas, address common complaints promptly, recognize and thank volunteers who provide positive feedback, and communicate improvements made based on feedback to show volunteers their voice matters.