Cruise Experience Survey
Cruise vacations are complex experiences with many touchpoints. This comprehensive multi-page survey captures feedback across all aspects: cabin accommodation, dining venues, entertainment and activities, shore excursions, and crew service. The wizard format prevents overwhelming guests while ensuring thorough coverage. Use detailed activity ratings to identify which experiences resonate most. Perfect for cruise lines seeking to optimize onboard offerings and improve guest satisfaction scores.
Try the Form
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export function cruiseFeedbackSurvey(form: FormTs) {
// Cruise Experience Survey - Multi-page comprehensive feedback
// Demonstrates: Pages (multi-page wizard), StarRating, MatrixQuestion, EmojiRating, Slider, CheckboxList
// Track overall state
const overallRating = form.state<number | null>(null);
// ============================================
// HEADER
// ============================================
form.addRow(row => {
row.addTextPanel('header', {
label: 'Cruise Experience Survey',
computedValue: () => 'Share your voyage experience with us',
customStyles: {
background: 'linear-gradient(135deg, #0284c7 0%, #0369a1 100%)',
color: 'white',
padding: '28px',
borderRadius: '12px',
textAlign: 'center'
}
});
});
// ============================================
// MULTI-PAGE WIZARD
// ============================================
const pages = form.addPages('cruisePages', {
heightMode: 'tallest-page'
});
// ============================================
// PAGE 1: Voyage Details & First Impressions
// ============================================
const page1 = pages.addPage('voyage-details');
page1.addRow(row => {
row.addTextPanel('page1Title', {
label: '',
computedValue: () => '🚢 Voyage Details & First Impressions',
customStyles: { fontSize: '18px', fontWeight: 'bold', marginBottom: '16px', color: '#0369a1' }
});
});
const voyageSection = page1.addSubform('voyageSection', {
title: 'Your Voyage',
customStyles: { backgroundColor: '#f0f9ff', padding: '20px', borderRadius: '8px' }
});
voyageSection.addRow(row => {
row.addDropdown('cruiseLength', {
label: 'Cruise duration',
options: [
{ id: '3-4', name: '3-4 nights' },
{ id: '5-7', name: '5-7 nights' },
{ id: '8-10', name: '8-10 nights' },
{ id: '11-14', name: '11-14 nights' },
{ id: '15+', name: '15+ nights' }
],
placeholder: 'Select duration',
isRequired: true
}, '1fr');
row.addDropdown('cabinType', {
label: 'Cabin type',
options: [
{ id: 'interior', name: 'Interior' },
{ id: 'oceanview', name: 'Ocean View' },
{ id: 'balcony', name: 'Balcony' },
{ id: 'suite', name: 'Suite' },
{ id: 'penthouse', name: 'Penthouse/Villa' }
],
placeholder: 'Select cabin type',
isRequired: true
}, '1fr');
});
voyageSection.addRow(row => {
row.addDropdown('travelParty', {
label: 'Who did you travel with?',
options: [
{ id: 'solo', name: 'Solo traveler' },
{ id: 'couple', name: 'Couple' },
{ id: 'family-kids', name: 'Family with children' },
{ id: 'family-adults', name: 'Family (adults only)' },
{ id: 'friends', name: 'Friends group' },
{ id: 'group', name: 'Organized group' }
],
placeholder: 'Select travel party'
}, '1fr');
row.addRadioButton('firstCruise', {
label: 'Is this your first cruise?',
options: [
{ id: 'yes', name: 'Yes' },
{ id: 'no', name: 'No' }
],
orientation: 'horizontal'
}, '1fr');
});
const impressionSection = page1.addSubform('impressionSection', {
title: 'First Impressions',
customStyles: { padding: '20px', borderRadius: '8px', border: '1px solid #e2e8f0' }
});
impressionSection.addRow(row => {
row.addEmojiRating('embarkationMood', {
label: 'How did you feel during embarkation?',
preset: 'satisfaction',
size: 'lg',
showLabels: true,
alignment: 'center'
});
});
impressionSection.addRow(row => {
row.addStarRating('checkInProcess', {
label: 'Check-in process',
maxStars: 5,
size: 'md'
}, '1fr');
row.addStarRating('firstImpressionShip', {
label: 'First impression of the ship',
maxStars: 5,
size: 'md'
}, '1fr');
});
page1.addRow(row => {
row.addButton('nextPage1', {
label: 'Next: Accommodation →',
onClick: () => pages.goToPage('accommodation')
});
});
// ============================================
// PAGE 2: Accommodation
// ============================================
const page2 = pages.addPage('accommodation');
page2.addRow(row => {
row.addTextPanel('page2Title', {
label: '',
computedValue: () => '🛏️ Cabin & Accommodation',
customStyles: { fontSize: '18px', fontWeight: 'bold', marginBottom: '16px', color: '#0369a1' }
});
});
const cabinSection = page2.addSubform('cabinSection', {
title: 'Cabin Experience',
customStyles: { backgroundColor: '#faf5ff', padding: '20px', borderRadius: '8px' }
});
cabinSection.addRow(row => {
row.addStarRating('cabinCleanliness', {
label: 'Cleanliness',
maxStars: 5,
size: 'md'
}, '1fr');
row.addStarRating('cabinComfort', {
label: 'Comfort & bedding',
maxStars: 5,
size: 'md'
}, '1fr');
});
cabinSection.addRow(row => {
row.addStarRating('cabinSize', {
label: 'Size & layout',
maxStars: 5,
size: 'md'
}, '1fr');
row.addStarRating('cabinAmenities', {
label: 'Amenities',
maxStars: 5,
size: 'md'
}, '1fr');
});
cabinSection.addRow(row => {
row.addStarRating('cabinService', {
label: 'Cabin steward service',
maxStars: 5,
size: 'lg',
alignment: 'center',
showConfettiOnMax: true
});
});
cabinSection.addRow(row => {
row.addTextbox('cabinStewardName', {
label: 'Cabin steward name (if you remember)',
placeholder: 'Help us recognize great service'
});
});
page2.addRow(row => {
row.addButton('prevPage2', {
label: '← Back',
onClick: () => pages.goToPage('voyage-details')
});
row.addButton('nextPage2', {
label: 'Next: Dining →',
onClick: () => pages.goToPage('dining')
});
});
// ============================================
// PAGE 3: Dining Experience
// ============================================
const page3 = pages.addPage('dining');
page3.addRow(row => {
row.addTextPanel('page3Title', {
label: '',
computedValue: () => '🍽️ Dining Experience',
customStyles: { fontSize: '18px', fontWeight: 'bold', marginBottom: '16px', color: '#0369a1' }
});
});
const diningSection = page3.addSubform('diningSection', {
title: 'Dining Venues',
customStyles: { backgroundColor: '#fff7ed', padding: '20px', borderRadius: '8px' }
});
diningSection.addRow(row => {
row.addMatrixQuestion('diningRatings', {
label: 'Rate the dining venues you experienced:',
rows: [
{ id: 'main-dining', label: 'Main Dining Room', description: 'Traditional restaurant service', isRequired: true },
{ id: 'buffet', label: 'Buffet', description: 'Casual dining area', isRequired: true },
{ id: 'specialty', label: 'Specialty Restaurant', description: 'Premium dining (if visited)', isRequired: false },
{ id: 'room-service', label: 'Room Service', description: 'In-cabin dining (if used)', isRequired: false },
{ id: 'poolside', label: 'Poolside/Casual', description: 'Grill, pizza, snacks', isRequired: false }
],
columns: [
{ id: 'poor', label: 'Poor' },
{ id: 'fair', label: 'Fair' },
{ id: 'good', label: 'Good' },
{ id: 'very-good', label: 'Very Good' },
{ id: 'excellent', label: 'Excellent' }
],
striped: true,
fullWidth: true
});
});
diningSection.addRow(row => {
row.addStarRating('foodQuality', {
label: 'Overall food quality',
maxStars: 5,
size: 'md'
}, '1fr');
row.addStarRating('foodVariety', {
label: 'Menu variety',
maxStars: 5,
size: 'md'
}, '1fr');
});
diningSection.addRow(row => {
row.addStarRating('diningService', {
label: 'Dining service & staff',
maxStars: 5,
size: 'md'
}, '1fr');
row.addStarRating('diningAmbiance', {
label: 'Dining ambiance',
maxStars: 5,
size: 'md'
}, '1fr');
});
page3.addRow(row => {
row.addButton('prevPage3', {
label: '← Back',
onClick: () => pages.goToPage('accommodation')
});
row.addButton('nextPage3', {
label: 'Next: Entertainment →',
onClick: () => pages.goToPage('entertainment')
});
});
// ============================================
// PAGE 4: Entertainment & Activities
// ============================================
const page4 = pages.addPage('entertainment');
page4.addRow(row => {
row.addTextPanel('page4Title', {
label: '',
computedValue: () => '🎭 Entertainment & Activities',
customStyles: { fontSize: '18px', fontWeight: 'bold', marginBottom: '16px', color: '#0369a1' }
});
});
const entertainmentSection = page4.addSubform('entertainmentSection', {
title: 'Onboard Entertainment',
customStyles: { backgroundColor: '#fdf2f8', padding: '20px', borderRadius: '8px' }
});
entertainmentSection.addRow(row => {
row.addCheckboxList('activitiesEnjoyed', {
label: 'Which activities did you enjoy? (Select all that apply)',
options: [
{ id: 'shows', name: 'Theater shows' },
{ id: 'live-music', name: 'Live music' },
{ id: 'pool', name: 'Pool & sun deck' },
{ id: 'spa', name: 'Spa & wellness' },
{ id: 'casino', name: 'Casino' },
{ id: 'fitness', name: 'Fitness center' },
{ id: 'classes', name: 'Classes & workshops' },
{ id: 'kids-club', name: 'Kids club' },
{ id: 'trivia', name: 'Trivia & games' },
{ id: 'sports', name: 'Sports facilities' }
],
orientation: 'vertical'
});
});
entertainmentSection.addRow(row => {
row.addStarRating('showQuality', {
label: 'Quality of shows',
maxStars: 5,
size: 'md'
}, '1fr');
row.addStarRating('activityVariety', {
label: 'Variety of activities',
maxStars: 5,
size: 'md'
}, '1fr');
});
const excursionSection = page4.addSubform('excursionSection', {
title: 'Shore Excursions',
customStyles: { backgroundColor: '#ecfdf5', padding: '20px', borderRadius: '8px' }
});
excursionSection.addRow(row => {
row.addRadioButton('tookExcursions', {
label: 'Did you take any shore excursions?',
options: [
{ id: 'ship', name: 'Yes, booked through the ship' },
{ id: 'independent', name: 'Yes, independently booked' },
{ id: 'both', name: 'Both ship and independent' },
{ id: 'none', name: 'No excursions taken' }
],
orientation: 'vertical'
});
});
excursionSection.addRow(row => {
row.addStarRating('excursionValue', {
label: 'Excursion value for money',
maxStars: 5,
size: 'md',
isVisible: () => {
const took = excursionSection.radioButton('tookExcursions')?.value();
return took === 'ship' || took === 'both';
}
}, '1fr');
row.addStarRating('excursionQuality', {
label: 'Excursion quality',
maxStars: 5,
size: 'md',
isVisible: () => {
const took = excursionSection.radioButton('tookExcursions')?.value();
return took === 'ship' || took === 'both';
}
}, '1fr');
});
page4.addRow(row => {
row.addButton('prevPage4', {
label: '← Back',
onClick: () => pages.goToPage('dining')
});
row.addButton('nextPage4', {
label: 'Next: Overall →',
onClick: () => pages.goToPage('overall')
});
});
// ============================================
// PAGE 5: Overall Experience
// ============================================
const page5 = pages.addPage('overall');
page5.addRow(row => {
row.addTextPanel('page5Title', {
label: '',
computedValue: () => '⭐ Overall Experience',
customStyles: { fontSize: '18px', fontWeight: 'bold', marginBottom: '16px', color: '#0369a1' }
});
});
const overallSection = page5.addSubform('overallSection', {
title: 'Your Overall Rating',
customStyles: { backgroundColor: '#fef9c3', padding: '20px', borderRadius: '8px' }
});
overallSection.addRow(row => {
row.addStarRating('overallExperience', {
label: 'Overall cruise experience',
maxStars: 5,
size: 'xl',
alignment: 'center',
showConfettiOnMax: true,
onValueChange: (value) => overallRating.set(value ?? null)
});
});
overallSection.addRow(row => {
row.addSlider('valueForMoney', {
label: 'Value for money',
min: 0,
max: 100,
step: 5,
defaultValue: 50,
unit: '%',
showValue: true
});
});
overallSection.addRow(row => {
row.addTextPanel('valueLabel', {
computedValue: () => {
const value = overallSection.slider('valueForMoney')?.value() ?? 50;
if (value >= 80) return 'Excellent value! The cruise exceeded expectations.';
if (value >= 60) return 'Good value for the price paid.';
if (value >= 40) return 'Fair value, met basic expectations.';
return 'Below expectations for the price.';
},
customStyles: () => {
const value = overallSection.slider('valueForMoney')?.value() ?? 50;
const baseStyles = { fontSize: '13px', padding: '8px', borderRadius: '4px', textAlign: 'center' };
if (value >= 60) return { ...baseStyles, backgroundColor: '#dcfce7', color: '#166534' };
if (value >= 40) return { ...baseStyles, backgroundColor: '#fef9c3', color: '#854d0e' };
return { ...baseStyles, backgroundColor: '#fee2e2', color: '#991b1b' };
}
});
});
const recommendSection = page5.addSubform('recommendSection', {
title: 'Recommendation',
customStyles: { backgroundColor: '#eff6ff', padding: '20px', borderRadius: '8px' }
});
recommendSection.addRow(row => {
row.addRatingScale('npsScore', {
preset: 'nps',
label: 'How likely are you to recommend this cruise line to friends or family?',
showCategoryLabel: true,
showSegmentColors: true,
showConfettiOnPromoter: true
});
});
recommendSection.addRow(row => {
row.addThumbRating('wouldCruiseAgain', {
label: 'Would you cruise with us again?',
showLabels: true,
upLabel: 'Definitely yes!',
downLabel: 'Probably not',
size: 'lg',
alignment: 'center'
});
});
// Highlights and improvements
const feedbackSection = page5.addSubform('feedbackSection', {
title: 'Final Thoughts',
customStyles: { padding: '20px', borderRadius: '8px', border: '1px solid #e2e8f0' }
});
feedbackSection.addRow(row => {
row.addSuggestionChips('highlights', {
label: 'What were the highlights of your cruise? (Select up to 3)',
suggestions: [
{ id: 'cabin', name: 'Cabin quality' },
{ id: 'food', name: 'Food & dining' },
{ id: 'service', name: 'Crew service' },
{ id: 'entertainment', name: 'Entertainment' },
{ id: 'destinations', name: 'Destinations' },
{ id: 'excursions', name: 'Shore excursions' },
{ id: 'relaxation', name: 'Relaxation' },
{ id: 'amenities', name: 'Ship amenities' }
],
max: 3,
alignment: 'center'
});
});
feedbackSection.addSpacer();
feedbackSection.addRow(row => {
row.addTextarea('additionalComments', {
label: 'Any additional comments or suggestions?',
placeholder: 'Share what you loved, what could be improved, or any memorable experiences...',
rows: 4,
autoExpand: true
});
});
// Summary
const summarySection = page5.addSubform('summary', {
title: 'Your Feedback Summary'
});
summarySection.addRow(row => {
row.addTextPanel('summaryContent', {
computedValue: () => {
const cruiseLength = voyageSection.dropdown('cruiseLength')?.value();
const cabinType = voyageSection.dropdown('cabinType')?.value();
const overall = overallRating();
const nps = recommendSection.ratingScale('npsScore')?.value();
const wouldReturn = recommendSection.thumbRating('wouldCruiseAgain')?.value();
const highlights = feedbackSection.suggestionChips('highlights')?.value() || [];
const value = overallSection.slider('valueForMoney')?.value() ?? 50;
const lengthLabels: Record<string, string> = {
'3-4': '3-4 nights',
'5-7': '5-7 nights',
'8-10': '8-10 nights',
'11-14': '11-14 nights',
'15+': '15+ nights'
};
const cabinLabels: Record<string, string> = {
'interior': 'Interior',
'oceanview': 'Ocean View',
'balcony': 'Balcony',
'suite': 'Suite',
'penthouse': 'Penthouse'
};
let summary = '🚢 Cruise Feedback Summary\n';
summary += `${'═'.repeat(35)}\n\n`;
summary += `📅 Duration: ${lengthLabels[cruiseLength || ''] || 'Not specified'}\n`;
summary += `🛏️ Cabin: ${cabinLabels[cabinType || ''] || 'Not specified'}\n`;
if (overall) {
summary += `\n⭐ Overall: ${overall}/5 stars`;
}
summary += `\n💰 Value: ${value}%`;
if (nps !== null && nps !== undefined) {
const category = nps >= 9 ? 'Promoter' : nps >= 7 ? 'Passive' : 'Detractor';
summary += `\n📢 NPS: ${nps}/10 (${category})`;
}
if (wouldReturn) {
summary += `\n🔄 Would Return: ${wouldReturn === 'up' ? 'Yes!' : 'Unlikely'}`;
}
if (highlights.length > 0) {
summary += `\n\n✨ Highlights: ${highlights.length} selected`;
}
return summary;
},
customStyles: () => {
const overall = overallRating();
const baseStyles = {
padding: '20px',
borderRadius: '8px',
whiteSpace: 'pre-wrap',
fontFamily: 'monospace',
fontSize: '14px'
};
if (overall && overall >= 4) {
return { ...baseStyles, backgroundColor: '#dcfce7', borderLeft: '4px solid #22c55e' };
} else if (overall && overall >= 3) {
return { ...baseStyles, backgroundColor: '#fef9c3', borderLeft: '4px solid #eab308' };
} else if (overall && overall < 3) {
return { ...baseStyles, backgroundColor: '#fee2e2', borderLeft: '4px solid #ef4444' };
}
return { ...baseStyles, backgroundColor: '#f0f9ff', borderLeft: '4px solid #0284c7' };
}
});
});
page5.addRow(row => {
row.addButton('prevPage5', {
label: '← Back to Entertainment',
onClick: () => pages.goToPage('entertainment')
});
});
// ============================================
// FORM CONFIGURATION
// ============================================
form.configureSubmitButton({
label: () => {
const currentPage = pages.currentPageIndex();
if (currentPage < 4) return 'Continue Survey';
return 'Submit Cruise Feedback';
},
isVisible: () => pages.currentPageIndex() === 4
});
form.configureCompletionScreen({
type: 'text',
title: () => {
const wouldReturn = recommendSection.thumbRating('wouldCruiseAgain')?.value();
if (wouldReturn === 'up') return 'Thank You - See You on Board Again!';
return 'Thank You for Your Feedback!';
},
message: () => {
const overall = overallRating();
if (overall && overall >= 4) {
return 'We are thrilled you had a wonderful cruise experience! Your detailed feedback helps us maintain and improve our service. We look forward to welcoming you aboard again.';
}
return 'Your comprehensive feedback is invaluable to us. We review every survey to continually improve the cruise experience. Thank you for taking the time to share your thoughts.';
}
});
}
Frequently Asked Questions
Why use a multi-page format?
Cruise experiences have many aspects to evaluate. Multi-page surveys prevent overwhelming guests with a single long form, improving completion rates. Each page focuses on one area, making it easier to provide thoughtful feedback.
When should we send the survey?
Send 1-2 days after disembarkation. This gives guests time to return home and reflect on their experience while memories are still fresh. Avoid sending during the cruise when guests want to enjoy their vacation.
How do we handle different cruise lengths?
The form adapts to any cruise length. Questions about activities and dining are general enough to apply to 3-night or 14-night cruises. Consider creating variations for very short vs. longer voyages if needed.
Should we ask about specific crew members?
Yes, identifying exceptional crew members helps with recognition programs and training. This survey includes optional fields for crew names. Positive mentions can be shared with the crew for morale.
How do we use excursion feedback?
Shore excursion ratings help evaluate tour operators and identify experiences to keep, improve, or replace. Cross-reference with booking data to understand which excursions drive overall satisfaction.