Homeowner Construction Feedback Form
This homeowner construction feedback form helps contractors and builders gather detailed client feedback after project completion. Collect ratings on workmanship quality, project management, communication, cleanliness, timeline adherence, and value for money. The form uses conditional sections to capture specific issues while celebrating excellent work with testimonial requests.
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export function homeownerConstructionFeedback(form: FormTs) {
// Homeowner Construction Feedback Form
// Demonstrates: MatrixQuestion, StarRating, EmojiRating, ThumbRating, RatingScale, Slider, conditional visibility, dynamic styling
// ============================================
// HEADER
// ============================================
form.addRow(row => {
row.addTextPanel('header', {
label: 'Project Completion Feedback',
computedValue: () => 'Thank you for choosing us! Your feedback helps us deliver even better results for future homeowners.',
customStyles: {
background: 'linear-gradient(135deg, #ca8a04 0%, #eab308 100%)',
color: 'white',
padding: '28px',
borderRadius: '12px',
textAlign: 'center'
}
});
});
// ============================================
// SECTION 1: Project Information
// ============================================
const projectSection = form.addSubform('projectSection', {
title: 'Project Details',
customStyles: { backgroundColor: '#fefce8', padding: '16px', borderRadius: '8px' }
});
projectSection.addRow(row => {
row.addDropdown('projectType', {
label: 'Type of project',
options: [
{ id: 'new-build', name: 'New Home Construction' },
{ id: 'addition', name: 'Home Addition' },
{ id: 'kitchen', name: 'Kitchen Remodel' },
{ id: 'bathroom', name: 'Bathroom Remodel' },
{ id: 'basement', name: 'Basement Finishing' },
{ id: 'exterior', name: 'Exterior/Siding' },
{ id: 'roofing', name: 'Roofing' },
{ id: 'deck-patio', name: 'Deck/Patio' },
{ id: 'flooring', name: 'Flooring' },
{ id: 'painting', name: 'Painting' },
{ id: 'other', name: 'Other' }
],
placeholder: 'Select project type',
isRequired: true
}, '1fr');
row.addDropdown('projectSize', {
label: 'Project scope',
options: [
{ id: 'minor', name: 'Minor (Under $10,000)' },
{ id: 'medium', name: 'Medium ($10,000-$50,000)' },
{ id: 'major', name: 'Major ($50,000-$150,000)' },
{ id: 'large', name: 'Large ($150,000+)' }
],
placeholder: 'Select scope'
}, '1fr');
});
projectSection.addRow(row => {
row.addTextbox('projectAddress', {
label: 'Project address (City/State only for privacy)',
placeholder: 'e.g., Austin, TX'
}, '1fr');
row.addDatepicker('completionDate', {
label: 'Approximate completion date'
}, '1fr');
});
// ============================================
// SECTION 2: Workmanship Quality
// ============================================
const qualitySection = form.addSubform('qualitySection', {
title: 'Workmanship Quality'
});
qualitySection.addRow(row => {
row.addStarRating('overallQuality', {
label: 'Overall quality of workmanship',
maxStars: 5,
size: 'lg',
alignment: 'center',
showConfettiOnMax: true
});
});
qualitySection.addRow(row => {
row.addMatrixQuestion('qualityMatrix', {
label: 'Please rate specific aspects of the work:',
rows: [
{ id: 'craftsmanship', label: 'Attention to detail and craftsmanship', isRequired: true },
{ id: 'materials', label: 'Quality of materials used' },
{ id: 'finish', label: 'Finish work and aesthetics' },
{ id: 'code', label: 'Code compliance and inspections' },
{ id: 'cleanup', label: 'Final cleanup and presentation' }
],
columns: [
{ id: '1', label: 'Poor' },
{ id: '2', label: 'Fair' },
{ id: '3', label: 'Good' },
{ id: '4', label: 'Very Good' },
{ id: '5', label: 'Excellent' }
],
striped: true,
fullWidth: true
});
});
// ============================================
// SECTION 3: Communication & Project Management
// ============================================
const communicationSection = form.addSubform('communicationSection', {
title: 'Communication & Project Management'
});
communicationSection.addRow(row => {
row.addMatrixQuestion('commMatrix', {
label: 'Rate our communication and management:',
rows: [
{ id: 'responsiveness', label: 'Responsiveness to calls/messages', isRequired: true },
{ id: 'updates', label: 'Regular project updates' },
{ id: 'clarity', label: 'Clear explanation of process/costs' },
{ id: 'concerns', label: 'Addressed your concerns promptly' },
{ id: 'professionalism', label: 'Professional and courteous manner' }
],
columns: [
{ id: '1', label: 'Poor' },
{ id: '2', label: 'Fair' },
{ id: '3', label: 'Good' },
{ id: '4', label: 'Very Good' },
{ id: '5', label: 'Excellent' }
],
striped: true,
fullWidth: true
});
});
communicationSection.addRow(row => {
row.addRatingScale('easeOfWorking', {
preset: 'likert-5',
label: 'Overall, it was easy to work with our team',
lowLabel: 'Strongly Disagree',
highLabel: 'Strongly Agree',
alignment: 'center'
});
});
// ============================================
// SECTION 4: Timeline & Budget
// ============================================
const timelineBudgetSection = form.addSubform('timelineBudgetSection', {
title: 'Timeline & Budget'
});
timelineBudgetSection.addRow(row => {
row.addRadioButton('timelineAccuracy', {
label: 'How did the actual timeline compare to the estimate?',
options: [
{ id: 'early', name: 'Finished early' },
{ id: 'on-time', name: 'Finished on schedule' },
{ id: 'slight-delay', name: 'Slightly delayed (1-2 weeks)' },
{ id: 'delayed', name: 'Significantly delayed' }
],
orientation: 'vertical',
isRequired: true
}, '1fr');
row.addRadioButton('budgetAccuracy', {
label: 'How did the final cost compare to the estimate?',
options: [
{ id: 'under', name: 'Under budget' },
{ id: 'on-budget', name: 'On budget' },
{ id: 'slight-over', name: 'Slightly over (1-10%)' },
{ id: 'over', name: 'Significantly over budget' }
],
orientation: 'vertical',
isRequired: true
}, '1fr');
});
timelineBudgetSection.addRow(row => {
row.addTextarea('delayBudgetExplanation', {
label: 'Please explain any timeline or budget concerns',
placeholder: 'Were delays or cost increases communicated clearly? Were they justified?',
rows: 3,
autoExpand: true,
isVisible: () => {
const timeline = timelineBudgetSection.radioButton('timelineAccuracy')?.value();
const budget = timelineBudgetSection.radioButton('budgetAccuracy')?.value();
return timeline === 'delayed' || budget === 'over';
}
});
});
// ============================================
// SECTION 5: Crew & Site Management
// ============================================
const crewSection = form.addSubform('crewSection', {
title: 'Crew & Site Management'
});
crewSection.addRow(row => {
row.addStarRating('crewProfessionalism', {
label: 'Crew professionalism and courtesy',
maxStars: 5,
size: 'md',
alignment: 'center'
}, '1fr');
row.addStarRating('siteCleanliness', {
label: 'Job site cleanliness during work',
maxStars: 5,
size: 'md',
alignment: 'center'
}, '1fr');
});
crewSection.addRow(row => {
row.addCheckboxList('crewPositives', {
label: 'What did our crew do well?',
options: [
{ id: 'punctual', name: 'Arrived on time' },
{ id: 'respectful', name: 'Respectful of your home' },
{ id: 'clean', name: 'Kept site clean daily' },
{ id: 'communicative', name: 'Good communicators' },
{ id: 'skilled', name: 'Highly skilled workers' },
{ id: 'problem-solving', name: 'Good problem-solving' }
],
orientation: 'vertical'
}, '1fr');
row.addCheckboxList('crewImprovements', {
label: 'Areas for improvement?',
options: [
{ id: 'timeliness', name: 'Arrive on time' },
{ id: 'cleanliness', name: 'Better cleanup' },
{ id: 'communication', name: 'More communication' },
{ id: 'noise', name: 'Noise management' },
{ id: 'parking', name: 'Vehicle/parking courtesy' },
{ id: 'none', name: 'No improvements needed' }
],
orientation: 'vertical'
}, '1fr');
});
// ============================================
// SECTION 6: Overall Satisfaction
// ============================================
const satisfactionSection = form.addSubform('satisfactionSection', {
title: 'Overall Satisfaction',
customStyles: () => {
const nps = satisfactionSection.ratingScale('npsScore')?.npsCategory();
if (nps === 'promoter') return { backgroundColor: '#dcfce7', padding: '16px', borderRadius: '8px' };
if (nps === 'passive') return { backgroundColor: '#fef3c7', padding: '16px', borderRadius: '8px' };
if (nps === 'detractor') return { backgroundColor: '#fee2e2', padding: '16px', borderRadius: '8px' };
return { padding: '16px', borderRadius: '8px', border: '1px dashed #cbd5e1' };
}
});
satisfactionSection.addRow(row => {
row.addEmojiRating('overallExperience', {
label: 'How would you describe your overall experience?',
preset: 'satisfaction',
size: 'lg',
showLabels: true,
alignment: 'center'
});
});
satisfactionSection.addSpacer({ height: '16px' });
satisfactionSection.addRow(row => {
row.addRatingScale('npsScore', {
preset: 'nps',
label: 'How likely are you to recommend us to friends and family?',
showCategoryLabel: true,
showSegmentColors: true,
showConfettiOnPromoter: true,
isRequired: true
});
});
satisfactionSection.addSpacer({ height: '16px' });
satisfactionSection.addRow(row => {
row.addThumbRating('hireAgain', {
label: 'Would you hire us again for future projects?',
showLabels: true,
upLabel: 'Definitely!',
downLabel: 'Probably not',
alignment: 'center',
size: 'lg'
});
});
// ============================================
// SECTION 7: Testimonial (Promoters)
// ============================================
const testimonialSection = form.addSubform('testimonialSection', {
title: 'Share Your Experience',
isVisible: () => {
const score = satisfactionSection.ratingScale('npsScore')?.value();
return score !== null && score !== undefined && score >= 8;
},
customStyles: { backgroundColor: '#dcfce7', padding: '16px', borderRadius: '8px' }
});
testimonialSection.addRow(row => {
row.addTextPanel('testimonialIntro', {
computedValue: () => "We're thrilled you had a great experience! Would you mind sharing a few words we could use as a testimonial?",
customStyles: {
backgroundColor: '#d1fae5',
padding: '12px',
borderRadius: '6px',
fontSize: '14px'
}
});
});
testimonialSection.addSpacer({ height: '12px' });
testimonialSection.addRow(row => {
row.addTextarea('testimonial', {
label: 'Your testimonial',
placeholder: 'What would you tell others about working with us?',
rows: 4,
autoExpand: true
});
});
testimonialSection.addRow(row => {
row.addCheckboxList('testimonialPermissions', {
label: 'May we use your feedback in:',
options: [
{ id: 'website', name: 'Our website' },
{ id: 'social', name: 'Social media' },
{ id: 'marketing', name: 'Marketing materials' },
{ id: 'google', name: 'Google reviews (we\'ll send a link)' }
],
orientation: 'horizontal'
});
});
// ============================================
// SECTION 8: Concerns (Detractors/Passives)
// ============================================
const concernsSection = form.addSubform('concernsSection', {
title: 'We Want to Make It Right',
isVisible: () => {
const score = satisfactionSection.ratingScale('npsScore')?.value();
return score !== null && score !== undefined && score <= 6;
},
customStyles: { backgroundColor: '#fef3c7', padding: '16px', borderRadius: '8px' }
});
concernsSection.addRow(row => {
row.addTextPanel('concernsIntro', {
computedValue: () => "We're sorry your experience didn't meet expectations. Please share your concerns so we can address them.",
customStyles: {
backgroundColor: '#fffbeb',
padding: '12px',
borderRadius: '6px',
fontSize: '14px',
borderLeft: '4px solid #f59e0b'
}
});
});
concernsSection.addSpacer({ height: '12px' });
concernsSection.addRow(row => {
row.addCheckboxList('concernAreas', {
label: 'What areas were disappointing?',
options: [
{ id: 'quality', name: 'Workmanship quality' },
{ id: 'communication', name: 'Communication' },
{ id: 'timeline', name: 'Timeline delays' },
{ id: 'budget', name: 'Budget overruns' },
{ id: 'cleanup', name: 'Site cleanliness' },
{ id: 'crew', name: 'Crew behavior' },
{ id: 'warranty', name: 'Warranty/follow-up' },
{ id: 'other', name: 'Other issues' }
],
orientation: 'vertical'
});
});
concernsSection.addRow(row => {
row.addTextarea('concernDetails', {
label: 'Please describe the issues in detail',
placeholder: 'The more detail you provide, the better we can address your concerns...',
rows: 4,
autoExpand: true,
isRequired: true
});
});
concernsSection.addRow(row => {
row.addCheckbox('requestCallback', {
label: 'I would like a manager to contact me about these concerns'
});
});
// ============================================
// SECTION 9: Contact Information
// ============================================
const contactSection = form.addSubform('contactSection', {
title: 'Your Information'
});
contactSection.addRow(row => {
row.addTextbox('homeownerName', {
label: 'Your name',
placeholder: 'First and last name',
isRequired: () => {
const perms = testimonialSection.checkboxList('testimonialPermissions')?.value() || [];
const callback = concernsSection.checkbox('requestCallback')?.value();
return perms.length > 0 || callback === true;
}
}, '1fr');
row.addEmail('homeownerEmail', {
label: 'Email',
placeholder: 'your@email.com',
isRequired: () => {
const callback = concernsSection.checkbox('requestCallback')?.value();
return callback === true;
}
}, '1fr');
});
contactSection.addRow(row => {
row.addTextbox('homeownerPhone', {
label: 'Phone (optional)',
placeholder: '(555) 123-4567',
isVisible: () => concernsSection.checkbox('requestCallback')?.value() === true
});
});
// ============================================
// SECTION 10: Summary
// ============================================
const summarySection = form.addSubform('summary', {
title: 'Feedback Summary',
isVisible: () => satisfactionSection.ratingScale('npsScore')?.value() !== null
});
summarySection.addRow(row => {
row.addTextPanel('summaryContent', {
computedValue: () => {
const npsScore = satisfactionSection.ratingScale('npsScore')?.value();
const npsCategory = satisfactionSection.ratingScale('npsScore')?.npsCategory();
const overallQuality = qualitySection.starRating('overallQuality')?.value();
const crewRating = crewSection.starRating('crewProfessionalism')?.value();
const mood = satisfactionSection.emojiRating('overallExperience')?.value();
const hireAgain = satisfactionSection.thumbRating('hireAgain')?.value();
const timeline = timelineBudgetSection.radioButton('timelineAccuracy')?.value();
const budget = timelineBudgetSection.radioButton('budgetAccuracy')?.value();
if (npsScore === null || npsScore === undefined) return '';
let emoji = '';
if (npsCategory === 'promoter') emoji = '🏠';
else if (npsCategory === 'passive') emoji = '🔧';
else emoji = '⚠️';
let summary = `${emoji} Project Feedback Summary\n`;
summary += `${'═'.repeat(28)}\n\n`;
summary += `📊 NPS Score: ${npsScore}/10 (${npsCategory?.charAt(0).toUpperCase()}${npsCategory?.slice(1)})\n`;
if (overallQuality) {
summary += `⭐ Quality: ${overallQuality}/5 stars\n`;
}
if (crewRating) {
summary += `👷 Crew: ${crewRating}/5 stars\n`;
}
if (mood) {
const moodLabels: Record<string, string> = {
'very-bad': '😢 Poor experience',
'bad': '😕 Below expectations',
'neutral': '😐 Average',
'good': '😊 Good experience',
'excellent': '😍 Excellent!'
};
summary += `\n${moodLabels[mood] || mood}\n`;
}
if (timeline) {
const timelineLabels: Record<string, string> = {
'early': '⏰ Finished early',
'on-time': '⏰ On schedule',
'slight-delay': '⏰ Slight delay',
'delayed': '⏰ Significantly delayed'
};
summary += `${timelineLabels[timeline] || timeline}\n`;
}
if (budget) {
const budgetLabels: Record<string, string> = {
'under': '💰 Under budget',
'on-budget': '💰 On budget',
'slight-over': '💰 Slightly over',
'over': '💰 Over budget'
};
summary += `${budgetLabels[budget] || budget}\n`;
}
if (hireAgain) {
summary += `\n${hireAgain === 'up' ? '👍 Would hire again' : '👎 Would not hire again'}`;
}
return summary;
},
customStyles: () => {
const category = satisfactionSection.ratingScale('npsScore')?.npsCategory();
const baseStyles = {
padding: '16px',
borderRadius: '8px',
whiteSpace: 'pre-wrap',
fontFamily: 'monospace',
fontSize: '14px'
};
if (category === 'promoter') {
return { ...baseStyles, backgroundColor: '#d1fae5', borderLeft: '4px solid #10b981' };
} else if (category === 'passive') {
return { ...baseStyles, backgroundColor: '#fef3c7', borderLeft: '4px solid #f59e0b' };
} else if (category === 'detractor') {
return { ...baseStyles, backgroundColor: '#fee2e2', borderLeft: '4px solid #ef4444' };
}
return baseStyles;
}
});
});
// ============================================
// FORM CONFIGURATION
// ============================================
form.configureSubmitButton({
label: 'Submit Feedback',
isVisible: () => satisfactionSection.ratingScale('npsScore')?.value() !== null
});
form.configureCompletionScreen({
type: 'text',
title: 'Thank You for Your Feedback!',
message: 'We truly appreciate you taking the time to share your experience. Your feedback helps us improve and serve our clients better.'
});
}
Frequently Asked Questions
When should this form be sent to homeowners?
Send the form 1-2 weeks after project completion and final walkthrough. This gives homeowners time to use the finished work and notice any issues while the project is still fresh in their minds.
How can contractors use negative feedback constructively?
The form captures specific areas of concern with detailed comments. Use this feedback for team training, process improvement, and to follow up with unhappy clients. Addressing concerns can turn detractors into promoters.
Can I request testimonials through this form?
Yes! The form asks satisfied homeowners for permission to use their feedback as testimonials. You can capture both written comments and consent for various marketing uses.
What aspects of construction does this form cover?
The form evaluates workmanship quality, communication, timeline adherence, site cleanliness, crew professionalism, project management, budget accuracy, and overall satisfaction. Each area can be rated and commented on.
How does the budget rating work?
Homeowners rate how well the final cost matched the estimate. The form captures whether the project came in under, at, or over budget, and gathers details on any cost overruns.