Renovation Satisfaction Survey
This Renovation Satisfaction Survey helps contractors, remodeling companies, and home improvement professionals collect detailed feedback from homeowners after project completion. The form captures before/after satisfaction comparisons, budget adherence analysis, workmanship quality ratings, and communication effectiveness. With conditional logic that adapts questions based on project type and satisfaction levels, this template provides actionable insights for improving future projects and building customer loyalty.
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export function renovationSatisfactionSurvey(form: FormTs) {
// Renovation Satisfaction Survey
// Demonstrates: StarRating, RatingScale (NPS), MatrixQuestion, Slider (before/after), EmojiRating, RadioButton, CheckboxList, SuggestionChips
// Track budget state
const budgetState = form.state<{ original: number | null; final: number | null }>({ original: null, final: null });
// ============================================
// HEADER
// ============================================
form.addRow(row => {
row.addTextPanel('header', {
label: 'Renovation Project Feedback',
computedValue: () => 'Help us improve our services. Your feedback is valuable.',
customStyles: {
backgroundColor: '#78716c',
color: 'white',
padding: '24px',
borderRadius: '12px',
textAlign: 'center'
}
});
});
// ============================================
// SECTION 1: Project Details
// ============================================
const projectSection = form.addSubform('projectDetails', {
title: 'Project Information'
});
projectSection.addRow(row => {
row.addCheckboxList('projectType', {
label: 'What type of renovation was completed? (Select all that apply)',
options: [
{ id: 'kitchen', name: 'Kitchen remodel' },
{ id: 'bathroom', name: 'Bathroom renovation' },
{ id: 'basement', name: 'Basement finishing' },
{ id: 'addition', name: 'Room addition' },
{ id: 'exterior', name: 'Exterior/Siding' },
{ id: 'roofing', name: 'Roofing' },
{ id: 'flooring', name: 'Flooring' },
{ id: 'painting', name: 'Painting' },
{ id: 'electrical', name: 'Electrical' },
{ id: 'plumbing', name: 'Plumbing' },
{ id: 'hvac', name: 'HVAC' },
{ id: 'whole-home', name: 'Whole home renovation' }
],
orientation: 'vertical',
isRequired: true,
min: 1
}, '1fr');
row.addRadioButton('projectDuration', {
label: 'How long did the project take?',
options: [
{ id: 'under-week', name: 'Less than 1 week' },
{ id: '1-2-weeks', name: '1-2 weeks' },
{ id: '2-4-weeks', name: '2-4 weeks' },
{ id: '1-2-months', name: '1-2 months' },
{ id: '2-6-months', name: '2-6 months' },
{ id: 'over-6-months', name: 'Over 6 months' }
],
orientation: 'vertical',
isRequired: true
}, '1fr');
});
projectSection.addRow(row => {
row.addRadioButton('projectScale', {
label: 'How would you describe the project scale?',
options: [
{ id: 'minor', name: 'Minor update (cosmetic changes)' },
{ id: 'moderate', name: 'Moderate renovation (some structural)' },
{ id: 'major', name: 'Major renovation (significant changes)' },
{ id: 'complete', name: 'Complete gut renovation' }
],
orientation: 'horizontal'
});
});
// ============================================
// SECTION 2: Budget Analysis
// ============================================
const budgetSection = form.addSubform('budgetAnalysis', {
title: 'Budget & Value',
isVisible: () => projectSection.checkboxList('projectType')?.value()?.length! > 0
});
budgetSection.addRow(row => {
row.addDecimal('originalBudget', {
label: 'Original estimated budget ($)',
placeholder: 'e.g., 50000',
min: 0,
onValueChange: (val) => budgetState.update(s => ({ ...s, original: val ?? null }))
}, '1fr');
row.addDecimal('finalCost', {
label: 'Final project cost ($)',
placeholder: 'e.g., 55000',
min: 0,
onValueChange: (val) => budgetState.update(s => ({ ...s, final: val ?? null }))
}, '1fr');
});
budgetSection.addRow(row => {
row.addTextPanel('budgetComparison', {
label: 'Budget Analysis',
computedValue: () => {
const original = budgetState().original;
const final = budgetState().final;
if (!original || !final) return '';
const difference = final - original;
const percentChange = ((difference / original) * 100).toFixed(1);
if (difference === 0) {
return `Perfect! The project came in exactly on budget.`;
} else if (difference > 0) {
return `The project was $${difference.toLocaleString()} over budget (+${percentChange}%).`;
} else {
return `Great news! The project came in $${Math.abs(difference).toLocaleString()} under budget (${percentChange}%).`;
}
},
customStyles: () => {
const original = budgetState().original;
const final = budgetState().final;
const baseStyles = {
padding: '12px',
borderRadius: '6px',
textAlign: 'center' as const
};
if (!original || !final) return { ...baseStyles, display: 'none' };
const difference = final - original;
const percentOver = (difference / original) * 100;
if (percentOver > 20) {
return { ...baseStyles, backgroundColor: '#fee2e2', color: '#991b1b' };
} else if (percentOver > 10) {
return { ...baseStyles, backgroundColor: '#fef3c7', color: '#92400e' };
} else if (percentOver > 0) {
return { ...baseStyles, backgroundColor: '#fef9c3', color: '#713f12' };
} else {
return { ...baseStyles, backgroundColor: '#d1fae5', color: '#065f46' };
}
},
isVisible: () => budgetState().original !== null && budgetState().final !== null
});
});
budgetSection.addRow(row => {
row.addRatingScale('budgetSatisfaction', {
label: 'How satisfied are you with the value for money?',
preset: 'satisfaction',
size: 'md',
alignment: 'center'
});
});
// ============================================
// SECTION 3: Before/After Comparison
// ============================================
const comparisonSection = form.addSubform('beforeAfter', {
title: 'Before & After',
isVisible: () => projectSection.checkboxList('projectType')?.value()?.length! > 0,
customStyles: { backgroundColor: '#faf5ff', padding: '16px', borderRadius: '8px' }
});
comparisonSection.addRow(row => {
row.addSlider('satisfactionBefore', {
label: 'Satisfaction with your space BEFORE renovation',
min: 1,
max: 10,
step: 1,
showValue: true,
defaultValue: 3
}, '1fr');
row.addSlider('satisfactionAfter', {
label: 'Satisfaction with your space AFTER renovation',
min: 1,
max: 10,
step: 1,
showValue: true,
defaultValue: 8
}, '1fr');
});
comparisonSection.addRow(row => {
row.addTextPanel('improvementScore', {
label: 'Improvement Score',
computedValue: () => {
const before = comparisonSection.slider('satisfactionBefore')?.value() || 3;
const after = comparisonSection.slider('satisfactionAfter')?.value() || 8;
const improvement = after - before;
if (improvement >= 5) return `Transformation! +${improvement} point improvement in satisfaction.`;
if (improvement >= 3) return `Significant improvement: +${improvement} points.`;
if (improvement > 0) return `Improvement: +${improvement} points.`;
if (improvement === 0) return 'Satisfaction level unchanged.';
return `Satisfaction decreased by ${Math.abs(improvement)} points.`;
},
customStyles: () => {
const before = comparisonSection.slider('satisfactionBefore')?.value() || 3;
const after = comparisonSection.slider('satisfactionAfter')?.value() || 8;
const improvement = after - before;
return {
padding: '12px',
borderRadius: '6px',
textAlign: 'center',
backgroundColor: improvement >= 3 ? '#d1fae5' : improvement > 0 ? '#fef3c7' : '#fee2e2',
fontWeight: 'bold'
};
}
});
});
// ============================================
// SECTION 4: Workmanship Quality Matrix
// ============================================
const qualitySection = form.addSubform('workmanship', {
title: 'Workmanship Quality',
isVisible: () => projectSection.checkboxList('projectType')?.value()?.length! > 0
});
qualitySection.addRow(row => {
row.addMatrixQuestion('qualityMatrix', {
label: 'Please rate the following aspects of the work:',
rows: [
{ id: 'craftsmanship', label: 'Overall craftsmanship', isRequired: true },
{ id: 'attention', label: 'Attention to detail' },
{ id: 'materials', label: 'Quality of materials used' },
{ id: 'finishes', label: 'Finish work and touch-ups' },
{ id: 'cleanup', label: 'Site cleanup and organization' },
{ id: 'protection', label: 'Protection of existing property' }
],
columns: [
{ id: 'poor', label: 'Poor' },
{ id: 'fair', label: 'Fair' },
{ id: 'good', label: 'Good' },
{ id: 'excellent', label: 'Excellent' }
],
striped: true,
fullWidth: true
});
});
qualitySection.addRow(row => {
row.addStarRating('overallQuality', {
label: 'Overall quality of workmanship',
maxStars: 5,
size: 'lg',
alignment: 'center',
showConfettiOnMax: true
});
});
// ============================================
// SECTION 5: Team & Communication
// ============================================
const teamSection = form.addSubform('teamCommunication', {
title: 'Team & Communication',
isVisible: () => projectSection.checkboxList('projectType')?.value()?.length! > 0
});
teamSection.addRow(row => {
row.addStarRating('projectManager', {
label: 'Project manager responsiveness',
maxStars: 5,
size: 'md',
alignment: 'center'
}, '1fr');
row.addStarRating('crewProfessionalism', {
label: 'Crew professionalism',
maxStars: 5,
size: 'md',
alignment: 'center'
}, '1fr');
});
teamSection.addRow(row => {
row.addMatrixQuestion('communicationMatrix', {
label: 'Rate communication throughout the project:',
rows: [
{ id: 'updates', label: 'Regular progress updates' },
{ id: 'changes', label: 'Handling of change orders' },
{ id: 'concerns', label: 'Response to concerns/questions' },
{ id: 'timeline', label: 'Timeline communication' },
{ id: 'final', label: 'Final walkthrough thoroughness' }
],
columns: [
{ id: 'poor', label: 'Poor' },
{ id: 'okay', label: 'Okay' },
{ id: 'good', label: 'Good' },
{ id: 'excellent', label: 'Excellent' }
],
striped: true,
fullWidth: true
});
});
// ============================================
// SECTION 6: Timeline Performance
// ============================================
const timelineSection = form.addSubform('timeline', {
title: 'Timeline & Scheduling',
isVisible: () => projectSection.checkboxList('projectType')?.value()?.length! > 0
});
timelineSection.addRow(row => {
row.addRadioButton('timelineAdherence', {
label: 'How did the actual timeline compare to the estimate?',
options: [
{ id: 'early', name: 'Finished early' },
{ id: 'on-time', name: 'Finished on time' },
{ id: 'slightly-late', name: 'Slightly delayed (up to 2 weeks)' },
{ id: 'late', name: 'Significantly delayed (2+ weeks)' },
{ id: 'very-late', name: 'Major delays (1+ month)' }
],
orientation: 'vertical'
});
});
timelineSection.addRow(row => {
row.addRatingScale('scheduleRespect', {
label: 'Were scheduled work times respected?',
preset: 'satisfaction',
size: 'md',
alignment: 'center'
});
});
// ============================================
// SECTION 7: Overall Experience
// ============================================
const overallSection = form.addSubform('overallExperience', {
title: 'Overall Experience',
isVisible: () => qualitySection.starRating('overallQuality')?.value() !== null,
customStyles: () => {
const npsCategory = overallSection.ratingScale('npsScore')?.npsCategory();
if (npsCategory === 'promoter') return { backgroundColor: '#d1fae5', padding: '16px', borderRadius: '8px' };
if (npsCategory === 'passive') return { backgroundColor: '#fef3c7', padding: '16px', borderRadius: '8px' };
if (npsCategory === 'detractor') return { backgroundColor: '#fee2e2', padding: '16px', borderRadius: '8px' };
return { padding: '16px', borderRadius: '8px', border: '1px dashed #d1d5db' };
}
});
overallSection.addRow(row => {
row.addEmojiRating('overallFeeling', {
label: 'How do you feel about your renovated space?',
preset: 'satisfaction',
size: 'lg',
showLabels: true,
alignment: 'center'
});
});
overallSection.addRow(row => {
row.addRatingScale('npsScore', {
label: 'How likely are you to recommend us to friends or family?',
preset: 'nps',
showCategoryLabel: true,
showSegmentColors: true,
showConfettiOnPromoter: true,
size: 'md'
});
});
// Conditional feedback
overallSection.addRow(row => {
row.addSuggestionChips('positives', {
label: 'What did we do well?',
suggestions: [
{ id: 'quality', name: 'Quality work' },
{ id: 'communication', name: 'Great communication' },
{ id: 'timeline', name: 'On schedule' },
{ id: 'clean', name: 'Clean worksite' },
{ id: 'professional', name: 'Professional crew' },
{ id: 'budget', name: 'Within budget' },
{ id: 'flexible', name: 'Flexible/accommodating' },
{ id: 'creative', name: 'Creative solutions' }
],
alignment: 'center',
isVisible: () => {
const npsCategory = overallSection.ratingScale('npsScore')?.npsCategory();
return npsCategory === 'promoter' || npsCategory === 'passive';
}
});
});
overallSection.addRow(row => {
row.addSuggestionChips('improvements', {
label: 'What could we improve?',
suggestions: [
{ id: 'communication', name: 'Communication' },
{ id: 'timeline', name: 'Timeline accuracy' },
{ id: 'cleanup', name: 'Daily cleanup' },
{ id: 'budget', name: 'Budget management' },
{ id: 'quality', name: 'Work quality' },
{ id: 'scheduling', name: 'Scheduling' },
{ id: 'management', name: 'Project management' },
{ id: 'finishing', name: 'Finishing details' }
],
alignment: 'center',
isVisible: () => {
const npsCategory = overallSection.ratingScale('npsScore')?.npsCategory();
return npsCategory === 'detractor' || npsCategory === 'passive';
}
});
});
// ============================================
// SECTION 8: Additional Feedback
// ============================================
const feedbackSection = form.addSubform('additionalFeedback', {
title: 'Additional Comments',
isVisible: () => overallSection.ratingScale('npsScore')?.value() !== null
});
feedbackSection.addSpacer();
feedbackSection.addRow(row => {
row.addTextarea('comments', {
label: () => {
const npsCategory = overallSection.ratingScale('npsScore')?.npsCategory();
if (npsCategory === 'promoter') return 'We would love to hear more about your experience!';
if (npsCategory === 'detractor') return 'Please help us understand how we can improve.';
return 'Any additional feedback or suggestions?';
},
placeholder: 'Share your thoughts...',
rows: 4,
autoExpand: true
});
});
feedbackSection.addRow(row => {
row.addCheckbox('canUseTestimonial', {
label: 'You may use my feedback as a testimonial (with my permission)',
isVisible: () => {
const npsCategory = overallSection.ratingScale('npsScore')?.npsCategory();
return npsCategory === 'promoter';
}
});
});
feedbackSection.addRow(row => {
row.addCheckbox('wantCallback', {
label: 'I would like someone to contact me about my feedback',
isVisible: () => {
const npsCategory = overallSection.ratingScale('npsScore')?.npsCategory();
return npsCategory === 'detractor' || npsCategory === 'passive';
}
});
});
// ============================================
// SECTION 9: Summary
// ============================================
const summarySection = form.addSubform('summary', {
title: 'Feedback Summary',
isVisible: () => overallSection.ratingScale('npsScore')?.value() !== null
});
summarySection.addRow(row => {
row.addTextPanel('summaryContent', {
computedValue: () => {
const projects = projectSection.checkboxList('projectType')?.value() || [];
const duration = projectSection.radioButton('projectDuration')?.value();
const qualityRating = qualitySection.starRating('overallQuality')?.value();
const npsScore = overallSection.ratingScale('npsScore')?.value();
const npsCategory = overallSection.ratingScale('npsScore')?.npsCategory();
const feeling = overallSection.emojiRating('overallFeeling')?.value();
const beforeSat = comparisonSection.slider('satisfactionBefore')?.value();
const afterSat = comparisonSection.slider('satisfactionAfter')?.value();
if (npsScore === null || npsScore === undefined) return '';
const durationLabels: Record<string, string> = {
'under-week': '<1 week', '1-2-weeks': '1-2 weeks', '2-4-weeks': '2-4 weeks',
'1-2-months': '1-2 months', '2-6-months': '2-6 months', 'over-6-months': '6+ months'
};
const feelingEmojis: Record<string, string> = {
'very-bad': '😢', 'bad': '😕', 'neutral': '😐', 'good': '😊', 'excellent': '😍'
};
let summary = `Renovation Feedback Summary\n`;
summary += `${'═'.repeat(30)}\n\n`;
summary += `Project: ${projects.length} area(s) renovated\n`;
summary += `Duration: ${durationLabels[duration || ''] || 'N/A'}\n\n`;
if (qualityRating) {
summary += `Workmanship: ${'★'.repeat(qualityRating)}${'☆'.repeat(5 - qualityRating)}\n`;
}
if (beforeSat && afterSat) {
const improvement = afterSat - beforeSat;
summary += `Satisfaction: ${beforeSat}/10 → ${afterSat}/10 (${improvement > 0 ? '+' : ''}${improvement})\n`;
}
if (feeling) {
summary += `Overall feeling: ${feelingEmojis[feeling] || ''}\n`;
}
summary += `\nRecommendation: ${npsScore}/10 (${npsCategory?.charAt(0).toUpperCase()}${npsCategory?.slice(1)})`;
return summary;
},
customStyles: () => {
const npsCategory = overallSection.ratingScale('npsScore')?.npsCategory();
const baseStyles = {
padding: '16px',
borderRadius: '8px',
whiteSpace: 'pre-wrap',
fontFamily: 'monospace',
fontSize: '14px'
};
if (npsCategory === 'promoter') {
return { ...baseStyles, backgroundColor: '#d1fae5', borderLeft: '4px solid #059669' };
} else if (npsCategory === 'passive') {
return { ...baseStyles, backgroundColor: '#fef3c7', borderLeft: '4px solid #d97706' };
} else if (npsCategory === 'detractor') {
return { ...baseStyles, backgroundColor: '#fee2e2', borderLeft: '4px solid #dc2626' };
}
return { ...baseStyles, backgroundColor: '#f3f4f6', borderLeft: '4px solid #6b7280' };
}
});
});
// ============================================
// FORM CONFIGURATION
// ============================================
form.configureSubmitButton({
label: 'Submit Feedback',
isVisible: () => overallSection.ratingScale('npsScore')?.value() !== null
});
form.configureCompletionScreen({
type: 'text',
title: 'Thank You for Your Feedback!',
message: 'Your detailed feedback helps us improve our services and deliver better renovation experiences. We appreciate you taking the time to share your thoughts.'
});
}
Frequently Asked Questions
When should renovation feedback be collected?
Collect feedback 1-2 weeks after project completion, giving homeowners time to live with the renovations and identify any issues, while the experience is still fresh. For larger projects, consider a mid-project check-in and final survey.
How do I handle budget-related feedback?
Budget feedback should focus on communication and expectation management rather than just final cost. Ask about clarity of estimates, handling of change orders, and value perception. Even projects over budget can receive positive feedback if changes were communicated well.
Should I ask about specific team members?
Yes, but thoughtfully. Ask about general crew professionalism and specific project managers by name. This helps identify training needs and recognize excellent performers. Always phrase questions positively to encourage constructive feedback.
How can I encourage honest feedback?
Emphasize that feedback improves future projects, offer anonymity options, and show you've acted on past feedback. Don't collect feedback immediately after final payment when clients may feel awkward. A genuine interest in improvement encourages honesty.
Can I use positive feedback for marketing?
Yes, include an optional question asking permission to use feedback for testimonials. Happy clients often agree, especially if you offer a small incentive. Always get explicit written consent before using any client feedback publicly.