Trade Service Feedback Form
This comprehensive trade service feedback form helps homeowners and businesses provide detailed reviews of trade professionals. It covers all aspects of the service experience including punctuality, workmanship quality, professionalism, cleanliness, pricing transparency, and overall satisfaction. With conditional follow-up questions and recommendation tracking, the form generates actionable feedback that helps improve service quality and build contractor reputation.
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export function tradeServiceFeedback(form: FormTs) {
// Trade Service Feedback Form - Contractor/Tradesperson Review
// Demonstrates: StarRating, EmojiRating, SuggestionChips, RadioButton, conditional sections
// ============================================
// STATE
// ============================================
const overallSatisfied = form.state(true);
// ============================================
// HEADER
// ============================================
form.addRow(row => {
row.addTextPanel('header', {
label: 'Trade Service Feedback',
computedValue: () => 'Help us improve by sharing your experience',
customStyles: {
backgroundColor: '#ea580c',
color: 'white',
padding: '24px',
borderRadius: '12px',
textAlign: 'center'
}
});
});
// ============================================
// SECTION 1: Service Information
// ============================================
const serviceInfo = form.addSubform('serviceInfo', {
title: 'Service Information'
});
serviceInfo.addRow(row => {
row.addDropdown('tradeType', {
label: 'Type of Trade Service',
options: [
{ id: 'plumbing', name: 'Plumbing' },
{ id: 'electrical', name: 'Electrical' },
{ id: 'hvac', name: 'HVAC / Air Conditioning' },
{ id: 'carpentry', name: 'Carpentry' },
{ id: 'painting', name: 'Painting' },
{ id: 'roofing', name: 'Roofing' },
{ id: 'flooring', name: 'Flooring' },
{ id: 'landscaping', name: 'Landscaping' },
{ id: 'general', name: 'General Contractor' },
{ id: 'handyman', name: 'Handyman Services' },
{ id: 'appliance', name: 'Appliance Repair' },
{ id: 'other', name: 'Other' }
],
isRequired: true,
placeholder: 'Select the service type'
}, '1fr');
row.addTextbox('companyName', {
label: 'Company/Contractor Name',
placeholder: 'Enter company or contractor name'
}, '1fr');
});
serviceInfo.addRow(row => {
row.addTextbox('technicianName', {
label: 'Technician Name (if known)',
placeholder: 'Name of the person who performed the service'
}, '1fr');
row.addDatepicker('serviceDate', {
label: 'Date of Service',
isRequired: true,
defaultValue: new Date().toISOString().slice(0, 10)
}, '1fr');
});
serviceInfo.addRow(row => {
row.addTextarea('workDescription', {
label: 'Brief Description of Work Performed',
placeholder: 'Describe the service or repair work...',
rows: 2,
isRequired: true
});
});
// ============================================
// SECTION 2: Punctuality & Communication
// ============================================
const punctualitySection = form.addSubform('punctuality', {
title: 'Punctuality & Communication',
customStyles: { backgroundColor: '#fff7ed', padding: '16px', borderRadius: '8px' }
});
punctualitySection.addRow(row => {
row.addStarRating('arrivalPunctuality', {
label: 'Arrived on time / within scheduled window',
maxStars: 5,
size: 'lg',
showCounter: true
}, '1fr');
row.addStarRating('communication', {
label: 'Communication (scheduling, updates)',
maxStars: 5,
size: 'lg',
showCounter: true
}, '1fr');
});
punctualitySection.addRow(row => {
row.addRadioButton('appointmentKept', {
label: 'Was the appointment kept as scheduled?',
options: [
{ id: 'on-time', name: 'Yes, on time' },
{ id: 'late-15', name: 'Late by 15-30 minutes' },
{ id: 'late-30', name: 'Late by 30+ minutes' },
{ id: 'rescheduled', name: 'Had to reschedule' },
{ id: 'no-show', name: 'No show / missed appointment' }
],
orientation: 'vertical'
});
});
// ============================================
// SECTION 3: Workmanship & Quality
// ============================================
const qualitySection = form.addSubform('quality', {
title: 'Workmanship & Quality',
customStyles: { backgroundColor: '#f0fdf4', padding: '16px', borderRadius: '8px' }
});
qualitySection.addRow(row => {
row.addStarRating('workQuality', {
label: 'Quality of Work',
maxStars: 5,
size: 'lg',
showCounter: true,
showConfettiOnMax: true
}, '1fr');
row.addStarRating('technicalSkill', {
label: 'Technical Skill & Expertise',
maxStars: 5,
size: 'lg',
showCounter: true
}, '1fr');
});
qualitySection.addRow(row => {
row.addMatrixQuestion('qualityDetails', {
label: 'Evaluate specific aspects of the work:',
rows: [
{ id: 'diagnosis', label: 'Accurate problem diagnosis' },
{ id: 'solution', label: 'Effective solution provided' },
{ id: 'completion', label: 'Work completed as promised' },
{ id: 'materials', label: 'Quality of materials used' }
],
columns: [
{ id: 'excellent', label: 'Excellent' },
{ id: 'good', label: 'Good' },
{ id: 'fair', label: 'Fair' },
{ id: 'poor', label: 'Poor' },
{ id: 'na', label: 'N/A' }
],
fullWidth: true
});
});
qualitySection.addRow(row => {
row.addRadioButton('issueResolved', {
label: 'Was your issue fully resolved?',
options: [
{ id: 'yes', name: 'Yes, completely resolved' },
{ id: 'mostly', name: 'Mostly resolved, minor issues remain' },
{ id: 'partial', name: 'Partially resolved' },
{ id: 'no', name: 'No, issue not resolved' }
],
orientation: 'horizontal'
});
});
// ============================================
// SECTION 4: Professionalism
// ============================================
const professionalismSection = form.addSubform('professionalism', {
title: 'Professionalism & Conduct',
customStyles: { backgroundColor: '#eff6ff', padding: '16px', borderRadius: '8px' }
});
professionalismSection.addRow(row => {
row.addStarRating('professionalBehavior', {
label: 'Professional Behavior',
maxStars: 5,
size: 'lg',
showCounter: true
}, '1fr');
row.addStarRating('cleanliness', {
label: 'Cleanliness (left area clean)',
maxStars: 5,
size: 'lg',
showCounter: true
}, '1fr');
});
professionalismSection.addRow(row => {
row.addSuggestionChips('positiveTraits', {
label: 'What did the technician do well? (select all that apply)',
suggestions: [
{ id: 'courteous', name: 'Courteous & respectful' },
{ id: 'knowledgeable', name: 'Knowledgeable' },
{ id: 'explained', name: 'Explained the work' },
{ id: 'efficient', name: 'Worked efficiently' },
{ id: 'clean', name: 'Cleaned up after' },
{ id: 'protective', name: 'Protected property' },
{ id: 'uniform', name: 'Professional appearance' },
{ id: 'patient', name: 'Patient with questions' }
],
alignment: 'left'
});
});
// ============================================
// SECTION 5: Pricing & Value
// ============================================
const pricingSection = form.addSubform('pricing', {
title: 'Pricing & Value'
});
pricingSection.addRow(row => {
row.addStarRating('priceTransparency', {
label: 'Pricing Transparency',
maxStars: 5,
size: 'lg',
showCounter: true
}, '1fr');
row.addStarRating('valueForMoney', {
label: 'Value for Money',
maxStars: 5,
size: 'lg',
showCounter: true
}, '1fr');
});
pricingSection.addRow(row => {
row.addRadioButton('pricingAccuracy', {
label: 'Was the final price as quoted/estimated?',
options: [
{ id: 'exact', name: 'Exact as quoted' },
{ id: 'close', name: 'Within 10% of estimate' },
{ id: 'higher', name: 'Higher than estimated' },
{ id: 'lower', name: 'Lower than estimated' },
{ id: 'no-quote', name: 'No quote provided upfront' }
],
orientation: 'horizontal'
});
});
// ============================================
// SECTION 6: Overall Experience
// ============================================
const overallSection = form.addSubform('overall', {
title: 'Overall Experience'
});
overallSection.addRow(row => {
row.addEmojiRating('overallSatisfaction', {
label: 'Overall, how satisfied are you with this service?',
preset: 'satisfaction',
size: 'lg',
showLabels: true,
alignment: 'center',
onValueChange: (value) => {
const satisfied = value === 'good' || value === 'excellent';
overallSatisfied.set(satisfied);
}
});
});
overallSection.addRow(row => {
row.addRatingScale('recommendScore', {
label: 'How likely are you to recommend this service to others?',
preset: 'nps',
showCategoryLabel: true,
showSegmentColors: true,
alignment: 'center'
});
});
overallSection.addRow(row => {
row.addRadioButton('wouldUseAgain', {
label: 'Would you use this service again?',
options: [
{ id: 'definitely', name: 'Definitely yes' },
{ id: 'probably', name: 'Probably yes' },
{ id: 'maybe', name: 'Maybe' },
{ id: 'probably-not', name: 'Probably not' },
{ id: 'definitely-not', name: 'Definitely not' }
],
orientation: 'horizontal'
});
});
// ============================================
// SECTION 7: Positive Feedback (for satisfied customers)
// ============================================
const positiveSection = form.addSubform('positive', {
title: 'What Went Well',
isVisible: () => overallSatisfied(),
customStyles: { backgroundColor: '#d1fae5', padding: '16px', borderRadius: '8px' }
});
positiveSection.addRow(row => {
row.addTextarea('whatWentWell', {
label: 'What did you like most about the service?',
placeholder: 'Tell us what impressed you...',
rows: 3
});
});
// ============================================
// SECTION 8: Improvement Feedback (for less satisfied customers)
// ============================================
const improvementSection = form.addSubform('improvement', {
title: 'Areas for Improvement',
isVisible: () => !overallSatisfied(),
customStyles: { backgroundColor: '#fee2e2', padding: '16px', borderRadius: '8px' }
});
improvementSection.addRow(row => {
row.addCheckboxList('issueAreas', {
label: 'What areas need improvement? (select all that apply)',
options: [
{ id: 'punctuality', name: 'Punctuality / Scheduling' },
{ id: 'communication', name: 'Communication' },
{ id: 'workmanship', name: 'Quality of work' },
{ id: 'professionalism', name: 'Professionalism' },
{ id: 'cleanliness', name: 'Cleanliness' },
{ id: 'pricing', name: 'Pricing / Transparency' },
{ id: 'other', name: 'Other issues' }
],
orientation: 'vertical'
});
});
improvementSection.addSpacer();
improvementSection.addRow(row => {
row.addTextarea('whatToImprove', {
label: 'Please describe what could be improved:',
placeholder: 'Share specific details about your concerns...',
rows: 4,
isRequired: () => !overallSatisfied()
});
});
// ============================================
// SECTION 9: Additional Comments
// ============================================
const commentsSection = form.addSubform('comments', {
title: 'Additional Comments'
});
commentsSection.addRow(row => {
row.addTextarea('additionalComments', {
label: 'Any other comments or feedback?',
placeholder: 'Share any additional thoughts...',
rows: 3
});
});
commentsSection.addRow(row => {
row.addCheckbox('canContact', {
label: 'You may contact me about my feedback'
});
});
commentsSection.addRow(row => {
row.addEmail('contactEmail', {
label: 'Email address',
placeholder: 'your@email.com',
isVisible: () => commentsSection.checkbox('canContact')?.value() === true
}, '1fr');
row.addTextbox('contactPhone', {
label: 'Phone number (optional)',
placeholder: 'Your phone number',
isVisible: () => commentsSection.checkbox('canContact')?.value() === true
}, '1fr');
});
// ============================================
// SECTION 10: Summary
// ============================================
const summarySection = form.addSubform('summarySection', {
title: 'Feedback Summary',
isVisible: () => {
const satisfaction = overallSection.emojiRating('overallSatisfaction')?.value();
return !!satisfaction;
}
});
summarySection.addRow(row => {
row.addTextPanel('summaryContent', {
computedValue: () => {
const tradeType = serviceInfo.dropdown('tradeType')?.value();
const company = serviceInfo.textbox('companyName')?.value();
const satisfaction = overallSection.emojiRating('overallSatisfaction')?.value();
const nps = overallSection.ratingScale('recommendScore')?.value();
const useAgain = overallSection.radioButton('wouldUseAgain')?.value();
const tradeNames: Record<string, string> = {
'plumbing': 'Plumbing', 'electrical': 'Electrical',
'hvac': 'HVAC', 'carpentry': 'Carpentry',
'painting': 'Painting', 'roofing': 'Roofing',
'general': 'General Contractor', 'handyman': 'Handyman'
};
const satisfactionLabels: Record<string, string> = {
'very-bad': 'Very Dissatisfied',
'bad': 'Dissatisfied',
'neutral': 'Neutral',
'good': 'Satisfied',
'excellent': 'Very Satisfied'
};
let emoji = '';
if (satisfaction === 'excellent') emoji = '';
else if (satisfaction === 'good') emoji = '';
else if (satisfaction === 'neutral') emoji = '';
else emoji = '';
let summary = `${emoji} FEEDBACK SUMMARY\n`;
summary += ''.repeat(30) + '\n\n';
summary += `Service Type: ${tradeNames[tradeType || ''] || tradeType || 'Not specified'}\n`;
if (company) summary += `Company: ${company}\n`;
summary += `\nOverall Satisfaction: ${satisfactionLabels[satisfaction || ''] || 'Not rated'}\n`;
if (nps !== null && nps !== undefined) summary += `Recommendation Score: ${nps}/10\n`;
if (useAgain) {
const useAgainLabels: Record<string, string> = {
'definitely': 'Definitely Yes',
'probably': 'Probably Yes',
'maybe': 'Maybe',
'probably-not': 'Probably Not',
'definitely-not': 'Definitely Not'
};
summary += `Would Use Again: ${useAgainLabels[useAgain] || useAgain}\n`;
}
return summary;
},
customStyles: () => {
const satisfaction = overallSection.emojiRating('overallSatisfaction')?.value();
const baseStyles = {
padding: '16px',
borderRadius: '8px',
whiteSpace: 'pre-wrap',
fontFamily: 'monospace',
fontSize: '14px'
};
if (satisfaction === 'excellent' || satisfaction === 'good') {
return { ...baseStyles, backgroundColor: '#d1fae5', borderLeft: '4px solid #059669' };
} else if (satisfaction === 'neutral') {
return { ...baseStyles, backgroundColor: '#fef3c7', borderLeft: '4px solid #d97706' };
}
return { ...baseStyles, backgroundColor: '#fee2e2', borderLeft: '4px solid #dc2626' };
}
});
});
// ============================================
// FORM CONFIGURATION
// ============================================
form.configureSubmitButton({
label: 'Submit Feedback'
});
form.configureCompletionScreen({
type: 'text',
title: 'Thank You for Your Feedback!',
message: 'Your feedback helps tradespeople improve their services and helps other customers make informed decisions. We appreciate you taking the time to share your experience.'
});
}
Frequently Asked Questions
Why is trade service feedback important?
Feedback helps tradespeople improve their services and helps other customers make informed decisions. Detailed reviews contribute to a culture of quality and accountability in the trades industry.
What trades can I review with this form?
This form works for any trade service including plumbers, electricians, HVAC technicians, carpenters, painters, roofers, landscapers, general contractors, and other home service professionals.
Is my feedback anonymous?
Contact information is optional. You can provide anonymous feedback, though including contact details allows the service provider to follow up on any issues or concerns you raise.
How detailed should my feedback be?
The more specific your feedback, the more useful it is. Include details about what the technician did well, any issues encountered, and whether the work met your expectations. Specific examples are most helpful.
What if I had a negative experience?
Honest feedback about negative experiences is valuable. The form includes sections for improvement suggestions. If you had significant issues, consider contacting the company directly as well to seek resolution.