LMS Platform Usability Survey
Learning Management Systems are critical for modern education, but poor usability can hinder learning outcomes. This survey evaluates key LMS aspects including navigation ease, content accessibility, mobile experience, communication tools, and technical performance. Designed for both students and instructors, it helps identify which platform features work well and which need improvement. Use regularly to track improvements and compare against industry benchmarks.
Try the Form
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
218
219
220
221
222
223
224
225
226
227
228
229
230
231
232
233
234
235
236
237
238
239
240
241
242
243
244
245
246
247
248
249
250
251
252
253
254
255
256
257
258
259
260
261
262
263
264
265
266
267
268
269
270
271
272
273
274
275
276
277
278
279
280
281
282
283
284
285
286
287
288
289
290
291
292
293
294
295
296
297
298
299
300
301
302
303
304
305
306
307
308
309
310
311
312
313
314
315
316
317
318
319
320
321
322
323
324
325
326
327
328
329
330
331
332
333
334
335
336
337
338
339
340
341
342
343
344
345
346
347
348
349
350
351
352
353
354
355
356
357
358
359
360
361
362
363
364
365
366
367
368
369
370
371
372
373
374
375
376
377
378
379
380
381
382
383
384
385
386
387
388
389
390
391
392
393
394
395
396
397
398
399
400
401
402
403
404
405
406
407
408
409
410
411
412
413
414
415
416
417
418
419
420
421
422
423
424
425
426
427
428
429
430
431
432
433
434
435
436
437
438
439
440
441
442
443
444
445
446
447
448
449
450
451
452
453
454
455
456
457
458
459
460
461
462
463
464
465
466
467
468
export function lmsUsability(form: FormTs) {
// LMS Platform Usability Survey - Evaluating learning management system experience
// Demonstrates: MatrixQuestion, StarRating, RatingScale (CES), Slider, CheckboxList
// ============================================
// HEADER
// ============================================
form.addRow(row => {
row.addTextPanel('header', {
label: 'LMS Platform Feedback',
computedValue: () => 'Help us improve your learning experience!',
customStyles: {
background: 'linear-gradient(135deg, #0ea5e9 0%, #6366f1 100%)',
color: 'white',
padding: '24px',
borderRadius: '12px',
textAlign: 'center'
}
});
});
// ============================================
// SECTION 1: User Context
// ============================================
const contextSection = form.addSubform('context', {
title: 'About You'
});
contextSection.addRow(row => {
row.addRadioButton('userRole', {
label: 'What is your primary role?',
options: [
{ id: 'student', name: 'Student' },
{ id: 'instructor', name: 'Instructor/Teacher' },
{ id: 'ta', name: 'Teaching Assistant' },
{ id: 'admin', name: 'Administrator' }
],
orientation: 'horizontal',
isRequired: true
});
});
contextSection.addRow(row => {
row.addDropdown('frequency', {
label: 'How often do you use the LMS?',
options: [
{ id: 'daily', name: 'Daily' },
{ id: 'several-week', name: 'Several times a week' },
{ id: 'weekly', name: 'Weekly' },
{ id: 'occasionally', name: 'Occasionally' },
{ id: 'first-time', name: 'This is my first time' }
],
isRequired: true
}, '1fr');
row.addDropdown('experience', {
label: 'How long have you been using this LMS?',
options: [
{ id: 'new', name: 'Less than 1 month' },
{ id: 'semester', name: '1-6 months' },
{ id: 'year', name: '6-12 months' },
{ id: 'years', name: '1+ years' }
]
}, '1fr');
});
contextSection.addRow(row => {
row.addCheckboxList('devices', {
label: 'Which devices do you use to access the LMS?',
options: [
{ id: 'desktop', name: 'Desktop/Laptop' },
{ id: 'tablet', name: 'Tablet' },
{ id: 'phone', name: 'Smartphone' }
],
orientation: 'horizontal'
});
});
// ============================================
// SECTION 2: Navigation & Ease of Use
// ============================================
const navigationSection = form.addSubform('navigation', {
title: 'Navigation & Ease of Use',
isVisible: () => !!contextSection.radioButton('userRole')?.value()
});
navigationSection.addRow(row => {
row.addMatrixQuestion('navigationMatrix', {
label: 'Rate your experience with navigation:',
rows: [
{ id: 'find-course', label: 'Finding my courses', isRequired: true },
{ id: 'find-content', label: 'Finding course content', isRequired: true },
{ id: 'find-assignments', label: 'Finding assignments & deadlines', isRequired: true },
{ id: 'find-grades', label: 'Viewing grades & feedback', isRequired: true },
{ id: 'menu-structure', label: 'Menu structure & organization', isRequired: true }
],
columns: [
{ id: '1', label: 'Very Difficult' },
{ id: '2', label: 'Difficult' },
{ id: '3', label: 'Neutral' },
{ id: '4', label: 'Easy' },
{ id: '5', label: 'Very Easy' }
],
fullWidth: true
});
});
navigationSection.addRow(row => {
row.addRatingScale('overallEase', {
label: 'Overall, how easy is it to use the LMS?',
preset: 'ces',
alignment: 'center'
});
});
// ============================================
// SECTION 3: Core Features
// ============================================
const featuresSection = form.addSubform('features', {
title: 'Core Features',
isVisible: () => !!navigationSection.ratingScale('overallEase')?.value()
});
featuresSection.addRow(row => {
row.addMatrixQuestion('featureRatings', {
label: 'Rate these LMS features:',
rows: [
{ id: 'content-player', label: 'Video/Content Player' },
{ id: 'assignment-submit', label: 'Assignment Submission' },
{ id: 'quiz-taking', label: 'Quiz/Test Taking' },
{ id: 'discussions', label: 'Discussion Forums' },
{ id: 'notifications', label: 'Notifications & Alerts' },
{ id: 'calendar', label: 'Calendar & Scheduling' },
{ id: 'search', label: 'Search Function' }
],
columns: [
{ id: 'poor', label: 'Poor' },
{ id: 'fair', label: 'Fair' },
{ id: 'good', label: 'Good' },
{ id: 'excellent', label: 'Excellent' },
{ id: 'na', label: 'N/A' }
],
fullWidth: true
});
});
// Instructor-specific features
featuresSection.addRow(row => {
row.addMatrixQuestion('instructorFeatures', {
label: 'Rate these instructor tools:',
rows: [
{ id: 'gradebook', label: 'Gradebook' },
{ id: 'rubrics', label: 'Rubrics & Grading Tools' },
{ id: 'analytics', label: 'Student Analytics' },
{ id: 'content-creation', label: 'Content Creation Tools' },
{ id: 'communication', label: 'Student Communication' }
],
columns: [
{ id: 'poor', label: 'Poor' },
{ id: 'fair', label: 'Fair' },
{ id: 'good', label: 'Good' },
{ id: 'excellent', label: 'Excellent' },
{ id: 'na', label: 'N/A' }
],
fullWidth: true,
isVisible: () => {
const role = contextSection.radioButton('userRole')?.value();
return role === 'instructor' || role === 'ta' || role === 'admin';
}
});
});
// ============================================
// SECTION 4: Mobile Experience
// ============================================
const mobileSection = form.addSubform('mobile', {
title: 'Mobile Experience',
isVisible: () => {
const devices = contextSection.checkboxList('devices')?.value() || [];
return devices.includes('phone') || devices.includes('tablet');
}
});
mobileSection.addRow(row => {
row.addStarRating('mobileOverall', {
label: 'How would you rate the mobile experience?',
maxStars: 5,
size: 'lg',
alignment: 'center'
});
});
mobileSection.addRow(row => {
row.addCheckboxList('mobileIssues', {
label: 'Have you experienced any mobile issues?',
options: [
{ id: 'layout', name: 'Layout/display issues' },
{ id: 'navigation', name: 'Difficult navigation' },
{ id: 'loading', name: 'Slow loading' },
{ id: 'features', name: 'Missing features' },
{ id: 'video', name: 'Video playback issues' },
{ id: 'submission', name: 'Cannot submit assignments' },
{ id: 'none', name: 'No issues' }
]
});
});
// ============================================
// SECTION 5: Technical Performance
// ============================================
const technicalSection = form.addSubform('technical', {
title: 'Technical Performance',
isVisible: () => !!featuresSection.matrixQuestion('featureRatings')?.value()
});
technicalSection.addRow(row => {
row.addStarRating('speed', {
label: 'Page loading speed',
maxStars: 5,
alignment: 'center'
}, '1fr');
row.addStarRating('reliability', {
label: 'System reliability (uptime)',
maxStars: 5,
alignment: 'center'
}, '1fr');
});
technicalSection.addRow(row => {
row.addSlider('issueFrequency', {
label: 'How often do you encounter technical issues?',
min: 0,
max: 100,
step: 10,
unit: '%',
defaultValue: 20
});
});
technicalSection.addRow(row => {
row.addTextPanel('issueLabel', {
computedValue: () => {
const freq = technicalSection.slider('issueFrequency')?.value();
if (freq === null || freq === undefined) return '';
if (freq <= 10) return '✅ Rarely experience issues';
if (freq <= 30) return '⚡ Occasional issues';
if (freq <= 50) return '⚠️ Frequent issues';
return '🚨 Very frequent issues';
},
customStyles: () => {
const freq = technicalSection.slider('issueFrequency')?.value();
if (freq === null || freq === undefined) return { display: 'none' };
return {
textAlign: 'center',
padding: '8px',
borderRadius: '6px',
backgroundColor: freq <= 10 ? '#d1fae5' :
freq <= 30 ? '#e0f2fe' :
freq <= 50 ? '#fef3c7' : '#fee2e2'
};
}
});
});
// ============================================
// SECTION 6: Accessibility & Support
// ============================================
const accessibilitySection = form.addSubform('accessibility', {
title: 'Accessibility & Support',
isVisible: () => !!technicalSection.starRating('speed')?.value()
});
accessibilitySection.addRow(row => {
row.addThumbRating('accessibilityNeed', {
label: 'Do you use any accessibility features?',
showLabels: true,
upLabel: 'Yes',
downLabel: 'No',
alignment: 'center'
});
});
accessibilitySection.addRow(row => {
row.addMatrixQuestion('accessibilityFeatures', {
label: 'Rate accessibility features:',
rows: [
{ id: 'screen-reader', label: 'Screen reader compatibility' },
{ id: 'captions', label: 'Video captions' },
{ id: 'font-size', label: 'Text size adjustments' },
{ id: 'keyboard', label: 'Keyboard navigation' },
{ id: 'contrast', label: 'Color contrast' }
],
columns: [
{ id: 'poor', label: 'Poor' },
{ id: 'adequate', label: 'Adequate' },
{ id: 'good', label: 'Good' },
{ id: 'na', label: 'Don\'t Use' }
],
fullWidth: true,
isVisible: () => accessibilitySection.thumbRating('accessibilityNeed')?.value() === 'up'
});
});
accessibilitySection.addRow(row => {
row.addStarRating('helpSupport', {
label: 'How would you rate the help & support resources?',
maxStars: 5,
size: 'lg',
alignment: 'center'
});
});
// ============================================
// SECTION 7: Overall Satisfaction
// ============================================
const overallSection = form.addSubform('overall', {
title: 'Overall Assessment',
isVisible: () => !!accessibilitySection.starRating('helpSupport')?.value()
});
overallSection.addRow(row => {
row.addRatingScale('nps', {
label: 'How likely are you to recommend this LMS to others?',
preset: 'nps',
showSegmentColors: true,
showCategoryLabel: true,
alignment: 'center'
});
});
overallSection.addRow(row => {
row.addSuggestionChips('bestAspects', {
label: 'What do you like BEST about the LMS?',
suggestions: [
{ id: 'organization', name: 'Content organization' },
{ id: 'communication', name: 'Communication tools' },
{ id: 'grading', name: 'Grading system' },
{ id: 'mobile', name: 'Mobile access' },
{ id: 'integrations', name: 'Third-party integrations' },
{ id: 'analytics', name: 'Progress tracking' }
],
max: 3,
alignment: 'center'
});
});
overallSection.addRow(row => {
row.addSuggestionChips('worstAspects', {
label: 'What needs the MOST improvement?',
suggestions: [
{ id: 'navigation', name: 'Navigation' },
{ id: 'speed', name: 'Performance/Speed' },
{ id: 'mobile', name: 'Mobile experience' },
{ id: 'features', name: 'Missing features' },
{ id: 'design', name: 'Visual design' },
{ id: 'support', name: 'Help/Support' }
],
max: 3,
alignment: 'center'
});
});
overallSection.addSpacer();
overallSection.addRow(row => {
row.addTextarea('suggestions', {
label: 'What specific improvements would you suggest?',
placeholder: 'Share your ideas for making the LMS better...',
rows: 4
});
});
// ============================================
// SECTION 8: Summary
// ============================================
const summarySection = form.addSubform('summary', {
title: 'Your Feedback Summary',
isVisible: () => overallSection.ratingScale('nps')?.value() !== null
});
summarySection.addRow(row => {
row.addTextPanel('summaryContent', {
computedValue: () => {
const role = contextSection.radioButton('userRole')?.value();
const overallEase = navigationSection.ratingScale('overallEase')?.value();
const speed = technicalSection.starRating('speed')?.value();
const reliability = technicalSection.starRating('reliability')?.value();
const nps = overallSection.ratingScale('nps')?.value();
const bestAspects = overallSection.suggestionChips('bestAspects')?.value() || [];
const worstAspects = overallSection.suggestionChips('worstAspects')?.value() || [];
if (!role) return '';
const roleLabels: Record<string, string> = {
'student': 'Student',
'instructor': 'Instructor',
'ta': 'Teaching Assistant',
'admin': 'Administrator'
};
let summary = '📚 LMS Usability Summary\n';
summary += '═'.repeat(28) + '\n\n';
summary += `Role: ${roleLabels[role] || role}\n`;
if (overallEase) {
const easeLabel = overallEase >= 6 ? 'Easy' : overallEase >= 4 ? 'Moderate' : 'Difficult';
summary += `Ease of Use: ${overallEase}/7 (${easeLabel})\n`;
}
if (speed || reliability) {
summary += '\nTechnical:\n';
if (speed) summary += ` Speed: ${'⭐'.repeat(speed)}\n`;
if (reliability) summary += ` Reliability: ${'⭐'.repeat(reliability)}\n`;
}
if (bestAspects.length > 0) {
summary += `\n✨ Best: ${bestAspects.length} aspects noted`;
}
if (worstAspects.length > 0) {
summary += `\n⚠️ Needs work: ${worstAspects.length} areas identified`;
}
if (nps !== null && nps !== undefined) {
const category = nps >= 9 ? 'Promoter' : nps >= 7 ? 'Passive' : 'Detractor';
summary += `\n\n📊 NPS Score: ${nps}/10 (${category})`;
}
return summary;
},
customStyles: () => {
const nps = overallSection.ratingScale('nps')?.value();
const baseStyles = {
padding: '16px',
borderRadius: '8px',
whiteSpace: 'pre-wrap',
fontFamily: 'monospace',
fontSize: '14px'
};
if (nps !== null && nps !== undefined) {
if (nps >= 9) {
return { ...baseStyles, backgroundColor: '#d1fae5', borderLeft: '4px solid #10b981' };
} else if (nps >= 7) {
return { ...baseStyles, backgroundColor: '#fef3c7', borderLeft: '4px solid #f59e0b' };
} else {
return { ...baseStyles, backgroundColor: '#fee2e2', borderLeft: '4px solid #ef4444' };
}
}
return { ...baseStyles, backgroundColor: '#f1f5f9', borderLeft: '4px solid #64748b' };
}
});
});
// ============================================
// FORM CONFIGURATION
// ============================================
form.configureSubmitButton({
label: 'Submit Feedback',
isVisible: () => overallSection.ratingScale('nps')?.value() !== null
});
form.configureCompletionScreen({
type: 'text',
title: 'Thank You for Your Feedback!',
message: 'Your input helps us improve the learning experience for everyone. We review all feedback and use it to prioritize platform improvements.'
});
}
Frequently Asked Questions
How often should we survey LMS users?
Survey at least twice per term: mid-semester to catch issues early, and end-of-term for comprehensive feedback. For major platform changes, survey before and after implementation.
Should students and instructors get the same survey?
The core experience questions can be the same, but add role-specific sections. Instructors need questions about grading tools and analytics. Students focus more on content access and mobile experience.
How do we benchmark our LMS scores?
Industry benchmarks suggest aiming for 4+/5 on navigation and content access. Compare your scores over time and against similar institutions. Low mobile scores are increasingly critical as mobile usage grows.
What if users complain about things we can't change?
Document all feedback even for vendor-controlled features. This data is valuable for vendor negotiations, renewal decisions, and advocating for improvements. Also identify workarounds you can offer.
How do we increase response rates?
Keep the survey under 5 minutes. Send during class time or right after course access. Emphasize that feedback leads to real changes. Show past improvements made from survey data.