Building Inspection Feedback Form
Quality building inspections protect property owners and ensure code compliance. This feedback form helps municipalities, inspection companies, and real estate organizations evaluate inspector performance. It covers key aspects like thoroughness, punctuality, communication clarity, professionalism, and helpfulness. Conditional logic gathers detailed feedback on issues while celebrating excellent service, helping organizations maintain high inspection standards.
Try the Form
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export function buildingInspector(form: FormTs) {
// Building Inspection Feedback Form
// Demonstrates: RatingScale, MatrixQuestion, StarRating, EmojiRating, Dropdown, Datepicker, conditional flows
// ============================================
// HEADER
// ============================================
form.addRow(row => {
row.addTextPanel('header', {
label: 'Building Inspection Feedback',
computedValue: () => 'Help us improve our inspection services. Your feedback matters.',
customStyles: {
backgroundColor: '#0f766e',
color: 'white',
padding: '24px',
borderRadius: '12px',
textAlign: 'center'
}
});
});
// ============================================
// SECTION 1: Inspection Details
// ============================================
const inspectionDetails = form.addSubform('inspectionDetails', {
title: 'Inspection Information'
});
inspectionDetails.addRow(row => {
row.addDropdown('inspectionType', {
label: 'Type of Inspection',
options: [
{ id: 'pre-purchase', name: 'Pre-Purchase/Home Inspection' },
{ id: 'electrical', name: 'Electrical Inspection' },
{ id: 'plumbing', name: 'Plumbing Inspection' },
{ id: 'structural', name: 'Structural Inspection' },
{ id: 'foundation', name: 'Foundation Inspection' },
{ id: 'roofing', name: 'Roofing Inspection' },
{ id: 'hvac', name: 'HVAC Inspection' },
{ id: 'fire-safety', name: 'Fire Safety Inspection' },
{ id: 'code-compliance', name: 'Code Compliance' },
{ id: 'final', name: 'Final/Certificate of Occupancy' },
{ id: 'other', name: 'Other' }
],
placeholder: 'Select inspection type',
isRequired: true
}, '1fr');
row.addDropdown('propertyType', {
label: 'Property Type',
options: [
{ id: 'residential-single', name: 'Single Family Home' },
{ id: 'residential-multi', name: 'Multi-Family Residential' },
{ id: 'condo', name: 'Condo/Apartment' },
{ id: 'commercial', name: 'Commercial Building' },
{ id: 'industrial', name: 'Industrial Facility' },
{ id: 'new-construction', name: 'New Construction' },
{ id: 'renovation', name: 'Renovation Project' }
],
placeholder: 'Select property type',
isRequired: true
}, '1fr');
});
inspectionDetails.addRow(row => {
row.addDatepicker('inspectionDate', {
label: 'Inspection Date',
isRequired: true
}, '1fr');
row.addDropdown('yourRole', {
label: 'Your Role',
options: [
{ id: 'homeowner', name: 'Homeowner' },
{ id: 'buyer', name: 'Prospective Buyer' },
{ id: 'seller', name: 'Property Seller' },
{ id: 'contractor', name: 'Contractor/Builder' },
{ id: 'agent', name: 'Real Estate Agent' },
{ id: 'property-manager', name: 'Property Manager' }
],
isRequired: true
}, '1fr');
});
// ============================================
// SECTION 2: Overall Experience
// ============================================
const overallSection = form.addSubform('overallSection', {
title: 'Overall Experience',
isVisible: () => inspectionDetails.dropdown('inspectionType')?.value() !== null && inspectionDetails.dropdown('inspectionType')?.value() !== undefined
});
overallSection.addRow(row => {
row.addEmojiRating('overallFeeling', {
label: 'How was your overall inspection experience?',
preset: 'satisfaction',
size: 'lg',
showLabels: true,
alignment: 'center'
});
});
overallSection.addRow(row => {
row.addRatingScale('overallSatisfaction', {
preset: 'satisfaction',
label: 'Overall Satisfaction with the Inspection Service',
alignment: 'center',
isRequired: true
});
});
// ============================================
// SECTION 3: Inspector Performance Matrix
// ============================================
const performanceSection = form.addSubform('performanceSection', {
title: 'Inspector Performance',
isVisible: () => overallSection.ratingScale('overallSatisfaction')?.value() !== null && overallSection.ratingScale('overallSatisfaction')?.value() !== undefined
});
performanceSection.addRow(row => {
row.addMatrixQuestion('inspectorMatrix', {
label: 'Please rate the inspector on the following aspects:',
rows: [
{ id: 'punctuality', label: 'Punctuality', description: 'Arrived on time as scheduled', isRequired: true },
{ id: 'thoroughness', label: 'Thoroughness', description: 'Comprehensive examination of property', isRequired: true },
{ id: 'knowledge', label: 'Technical Knowledge', description: 'Expertise in building codes and systems', isRequired: true },
{ id: 'communication', label: 'Communication', description: 'Clear explanations of findings', isRequired: true },
{ id: 'professionalism', label: 'Professionalism', description: 'Courtesy and professional demeanor', isRequired: true },
{ id: 'report-quality', label: 'Report Quality', description: 'Clear, detailed, and useful documentation', isRequired: true }
],
columns: [
{ id: '1', label: 'Poor' },
{ id: '2', label: 'Fair' },
{ id: '3', label: 'Good' },
{ id: '4', label: 'Very Good' },
{ id: '5', label: 'Excellent' }
],
striped: true,
fullWidth: true
});
});
// ============================================
// SECTION 4: Key Ratings
// ============================================
const ratingsSection = form.addSubform('ratingsSection', {
title: 'Service Quality',
isVisible: () => performanceSection.matrixQuestion('inspectorMatrix')?.areAllRequiredRowsAnswered() === true,
customStyles: { backgroundColor: '#f0fdfa', padding: '20px', borderRadius: '10px' }
});
ratingsSection.addRow(row => {
row.addStarRating('processClarity', {
label: 'Process Clarity',
tooltip: 'How well the inspection process was explained',
maxStars: 5,
size: 'lg',
showCounter: true,
alignment: 'center'
}, '1fr');
row.addStarRating('valueForMoney', {
label: 'Value for Money',
tooltip: 'Worth the cost of the inspection',
maxStars: 5,
size: 'lg',
showCounter: true,
alignment: 'center'
}, '1fr');
});
ratingsSection.addRow(row => {
row.addRatingScale('effortScore', {
preset: 'ces',
label: 'How easy was it to schedule and complete the inspection?',
alignment: 'center',
size: 'md'
});
});
// ============================================
// SECTION 5: Issues (for lower satisfaction)
// ============================================
const issuesSection = form.addSubform('issuesSection', {
title: 'Areas of Concern',
isVisible: () => {
const satisfaction = overallSection.ratingScale('overallSatisfaction')?.value();
return satisfaction !== null && satisfaction !== undefined && satisfaction <= 3;
},
customStyles: { backgroundColor: '#fef2f2', padding: '20px', borderRadius: '10px' }
});
issuesSection.addRow(row => {
row.addCheckboxList('issuesEncountered', {
label: 'What issues did you experience? (Select all that apply)',
options: [
{ id: 'late', name: 'Inspector was late' },
{ id: 'rushed', name: 'Inspection felt rushed' },
{ id: 'incomplete', name: 'Areas were not inspected' },
{ id: 'unclear', name: 'Findings were unclear' },
{ id: 'unprofessional', name: 'Unprofessional behavior' },
{ id: 'unresponsive', name: 'Slow to respond to questions' },
{ id: 'report-delayed', name: 'Report was delayed' },
{ id: 'report-incomplete', name: 'Report was incomplete' },
{ id: 'pricing', name: 'Unexpected fees or pricing issues' }
],
orientation: 'vertical'
});
});
issuesSection.addSpacer({ height: '15px' });
issuesSection.addRow(row => {
row.addTextarea('issueDetails', {
label: 'Please describe the issues in detail:',
placeholder: 'Help us understand what went wrong so we can improve...',
rows: 4,
autoExpand: true,
isVisible: () => (issuesSection.checkboxList('issuesEncountered')?.value()?.length ?? 0) > 0
});
});
// ============================================
// SECTION 6: Positive Feedback (for higher satisfaction)
// ============================================
const positiveSection = form.addSubform('positiveSection', {
title: 'What Impressed You',
isVisible: () => {
const satisfaction = overallSection.ratingScale('overallSatisfaction')?.value();
return satisfaction !== null && satisfaction !== undefined && satisfaction >= 4;
},
customStyles: { backgroundColor: '#f0fdf4', padding: '20px', borderRadius: '10px' }
});
positiveSection.addRow(row => {
row.addCheckboxList('positiveAspects', {
label: 'What did you appreciate most? (Select all that apply)',
options: [
{ id: 'thorough', name: 'Very thorough inspection' },
{ id: 'knowledgeable', name: 'Highly knowledgeable inspector' },
{ id: 'explained', name: 'Excellent explanations' },
{ id: 'patient', name: 'Patient and answered all questions' },
{ id: 'organized', name: 'Well-organized process' },
{ id: 'timely', name: 'On time and efficient' },
{ id: 'helpful-report', name: 'Very helpful report' },
{ id: 'recommendations', name: 'Valuable recommendations' }
],
orientation: 'vertical'
});
});
positiveSection.addRow(row => {
row.addTextarea('positiveComments', {
label: 'What else went well?',
placeholder: 'Share what made this inspection experience great...',
rows: 3,
autoExpand: true,
isVisible: () => (positiveSection.checkboxList('positiveAspects')?.value()?.length ?? 0) > 0
});
});
// ============================================
// SECTION 7: Recommendation
// ============================================
const recommendSection = form.addSubform('recommendSection', {
title: 'Recommendation',
isVisible: () => performanceSection.matrixQuestion('inspectorMatrix')?.areAllRequiredRowsAnswered() === true
});
recommendSection.addRow(row => {
row.addThumbRating('wouldRecommend', {
label: 'Would you recommend this inspector to others?',
showLabels: true,
upLabel: 'Yes, definitely',
downLabel: 'Probably not',
size: 'lg',
alignment: 'center'
});
});
recommendSection.addRow(row => {
row.addThumbRating('wouldUseAgain', {
label: 'Would you use this inspection service again?',
showLabels: true,
upLabel: 'Yes',
downLabel: 'No',
size: 'lg',
alignment: 'center',
isVisible: () => recommendSection.thumbRating('wouldRecommend')?.value() !== null && recommendSection.thumbRating('wouldRecommend')?.value() !== undefined
});
});
// ============================================
// SECTION 8: Summary
// ============================================
const summarySection = form.addSubform('summarySection', {
title: 'Feedback Summary',
isVisible: () => recommendSection.thumbRating('wouldUseAgain')?.value() !== null && recommendSection.thumbRating('wouldUseAgain')?.value() !== undefined
});
summarySection.addRow(row => {
row.addTextPanel('summaryContent', {
computedValue: () => {
const inspType = inspectionDetails.dropdown('inspectionType')?.value();
const propType = inspectionDetails.dropdown('propertyType')?.value();
const overall = overallSection.ratingScale('overallSatisfaction')?.value();
const feeling = overallSection.emojiRating('overallFeeling')?.value();
const processClarity = ratingsSection.starRating('processClarity')?.value();
const valueForMoney = ratingsSection.starRating('valueForMoney')?.value();
const recommend = recommendSection.thumbRating('wouldRecommend')?.value();
const useAgain = recommendSection.thumbRating('wouldUseAgain')?.value();
if (!overall) return '';
const inspTypeLabels: Record<string, string> = {
'pre-purchase': 'Pre-Purchase', 'electrical': 'Electrical', 'plumbing': 'Plumbing',
'structural': 'Structural', 'foundation': 'Foundation', 'roofing': 'Roofing',
'hvac': 'HVAC', 'fire-safety': 'Fire Safety', 'code-compliance': 'Code Compliance',
'final': 'Final/CO', 'other': 'Other'
};
const propTypeLabels: Record<string, string> = {
'residential-single': 'Single Family', 'residential-multi': 'Multi-Family',
'condo': 'Condo', 'commercial': 'Commercial', 'industrial': 'Industrial',
'new-construction': 'New Construction', 'renovation': 'Renovation'
};
const feelingEmojis: Record<string, string> = {
'very-bad': '😡', 'bad': '😕', 'neutral': '😐', 'good': '🙂', 'excellent': '😍'
};
let emoji = overall >= 4 ? '🏠' : overall <= 2 ? '🚧' : '📋';
let summary = `${emoji} Inspection Feedback Summary\n`;
summary += `${'═'.repeat(30)}\n\n`;
if (inspType) summary += `📋 Type: ${inspTypeLabels[inspType] || inspType}\n`;
if (propType) summary += `🏢 Property: ${propTypeLabels[propType] || propType}\n`;
summary += `\n`;
summary += `📊 Satisfaction: ${overall}/5\n`;
if (feeling) summary += `${feelingEmojis[feeling] || ''} Experience: ${feeling}\n`;
if (processClarity) summary += `📝 Process Clarity: ${processClarity}/5\n`;
if (valueForMoney) summary += `💰 Value: ${valueForMoney}/5\n`;
summary += `\n`;
summary += `👍 Recommend: ${recommend === 'up' ? 'Yes' : 'No'}\n`;
summary += `🔄 Use Again: ${useAgain === 'up' ? 'Yes' : 'No'}`;
return summary;
},
customStyles: () => {
const recommend = recommendSection.thumbRating('wouldRecommend')?.value();
const useAgain = recommendSection.thumbRating('wouldUseAgain')?.value();
const baseStyles = {
padding: '20px',
borderRadius: '10px',
whiteSpace: 'pre-wrap',
fontFamily: 'monospace',
fontSize: '14px'
};
if (recommend === 'up' && useAgain === 'up') {
return { ...baseStyles, backgroundColor: '#d1fae5', borderLeft: '4px solid #059669' };
} else if (recommend === 'down' || useAgain === 'down') {
return { ...baseStyles, backgroundColor: '#fee2e2', borderLeft: '4px solid #ef4444' };
}
return { ...baseStyles, backgroundColor: '#f1f5f9', borderLeft: '4px solid #64748b' };
}
});
});
// ============================================
// FORM CONFIGURATION
// ============================================
form.configureSubmitButton({
label: 'Submit Feedback',
isVisible: () => recommendSection.thumbRating('wouldUseAgain')?.value() !== null && recommendSection.thumbRating('wouldUseAgain')?.value() !== undefined
});
form.configureCompletionScreen({
type: 'text',
title: 'Thank You for Your Feedback!',
message: 'Your input helps us maintain high inspection standards and improve our services. We appreciate you taking the time to share your experience.'
});
}
Frequently Asked Questions
When should this feedback be collected?
Send the survey within 24-48 hours of the inspection while the experience is fresh. Automated emails triggered by inspection completion work best for timely feedback collection.
How do we handle complaints about inspection findings?
This form focuses on service quality, not inspection outcomes. If feedback conflates dissatisfaction with the inspection process vs. the results, train staff to separate these issues. Consider adding a disclaimer that feedback is about service experience.
Should inspectors see their individual feedback?
Yes, with coaching context. Share both positive and constructive feedback as development opportunities. Anonymous aggregate trends help identify systemic issues vs. individual training needs.
Can this form be used for different inspection types?
Absolutely. The dropdown allows selection of inspection type (electrical, plumbing, structural, etc.). The core service quality criteria apply universally across inspection disciplines.
What response rate should we expect?
For B2C inspections, expect 10-20% response rates. For B2B and permit-related inspections, rates can reach 30-40%. Incentivizing feedback or making it part of the permit closure process increases participation.