Travel Agent Review Form
The Travel Agent Review Form captures detailed feedback on the trip planning experience. From initial consultation to final booking, this survey evaluates your agent's destination knowledge, communication responsiveness, itinerary customization, and overall value delivered. Travel agencies can use these insights to recognize top performers, identify training needs, and improve client satisfaction.
Try the Form
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export function travelAgentFeedbackSurvey(form: FormTs) {
// Travel Agent Review Form
// Comprehensive evaluation of travel agent/consultant performance
// Demonstrates: StarRating, RatingScale (NPS), EmojiRating, ThumbRating, MatrixQuestion, RadioButton, Datepicker, SuggestionChips, dynamic styling
// ============================================
// HEADER
// ============================================
form.addRow(row => {
row.addTextPanel('header', {
label: 'Rate Your Travel Agent',
computedValue: () => 'Your feedback helps us deliver better travel experiences.',
customStyles: {
backgroundColor: '#0369a1',
color: 'white',
padding: '24px',
borderRadius: '12px',
textAlign: 'center'
}
});
});
// ============================================
// SECTION 1: Trip Details
// ============================================
const tripSection = form.addSubform('tripSection', {
title: 'Your Trip Details'
});
tripSection.addRow(row => {
row.addTextbox('destination', {
label: 'Destination(s)',
placeholder: 'e.g., Paris, France',
isRequired: true
}, '1fr');
row.addDatepicker('travelDate', {
label: 'Travel Date',
maxDate: new Date().toISOString()
}, '1fr');
});
tripSection.addRow(row => {
row.addRadioButton('tripType', {
label: 'Type of trip',
options: [
{ id: 'leisure', name: 'Leisure / Vacation' },
{ id: 'business', name: 'Business Travel' },
{ id: 'honeymoon', name: 'Honeymoon / Romance' },
{ id: 'adventure', name: 'Adventure / Active' },
{ id: 'family', name: 'Family Trip' },
{ id: 'cruise', name: 'Cruise' },
{ id: 'group', name: 'Group Tour' }
],
orientation: 'vertical'
});
});
tripSection.addRow(row => {
row.addTextbox('agentName', {
label: 'Your Travel Agent\'s Name (optional)',
placeholder: 'Agent name'
});
});
// ============================================
// SECTION 2: Overall Satisfaction
// ============================================
const satisfactionSection = form.addSubform('satisfactionSection', {
title: 'Overall Satisfaction',
customStyles: () => {
const rating = satisfactionSection.starRating('overallRating')?.value();
if (rating !== null && rating !== undefined) {
if (rating >= 4) return { backgroundColor: '#d1fae5', padding: '16px', borderRadius: '8px' };
if (rating >= 3) return { backgroundColor: '#fef3c7', padding: '16px', borderRadius: '8px' };
return { backgroundColor: '#fee2e2', padding: '16px', borderRadius: '8px' };
}
return { padding: '16px', borderRadius: '8px', border: '1px dashed #cbd5e1' };
}
});
satisfactionSection.addRow(row => {
row.addStarRating('overallRating', {
label: 'How would you rate your overall experience with your travel agent?',
maxStars: 5,
size: 'xl',
alignment: 'center',
showConfettiOnMax: true
});
});
satisfactionSection.addRow(row => {
row.addEmojiRating('tripMood', {
label: 'How do you feel about your trip planning experience?',
preset: 'satisfaction',
size: 'lg',
showLabels: true,
alignment: 'center'
});
});
// ============================================
// SECTION 3: Agent Performance Matrix
// ============================================
const performanceSection = form.addSubform('performanceSection', {
title: 'Agent Performance',
isVisible: () => satisfactionSection.starRating('overallRating')?.value() !== null
});
performanceSection.addRow(row => {
row.addMatrixQuestion('agentMatrix', {
label: 'Rate your agent on the following:',
rows: [
{ id: 'destination-knowledge', label: 'Destination knowledge', isRequired: true },
{ id: 'listening', label: 'Understood my preferences', isRequired: true },
{ id: 'responsiveness', label: 'Response time & availability' },
{ id: 'creativity', label: 'Creative suggestions & ideas' },
{ id: 'attention-detail', label: 'Attention to detail' },
{ id: 'problem-solving', label: 'Problem-solving ability' }
],
columns: [
{ id: 'poor', label: 'Poor' },
{ id: 'fair', label: 'Fair' },
{ id: 'good', label: 'Good' },
{ id: 'excellent', label: 'Excellent' }
],
striped: true,
fullWidth: true
});
});
// ============================================
// SECTION 4: Planning Quality
// ============================================
const planningSection = form.addSubform('planningSection', {
title: 'Trip Planning Quality',
isVisible: () => satisfactionSection.starRating('overallRating')?.value() !== null
});
planningSection.addRow(row => {
row.addStarRating('itineraryRating', {
label: 'Quality of itinerary/recommendations',
maxStars: 5,
size: 'lg',
alignment: 'center'
}, '1fr');
row.addStarRating('valueRating', {
label: 'Value for money',
maxStars: 5,
size: 'lg',
alignment: 'center'
}, '1fr');
});
planningSection.addRow(row => {
row.addThumbRating('expectationsMet', {
label: 'Did the trip meet your expectations?',
showLabels: true,
upLabel: 'Yes, met or exceeded',
downLabel: 'No, fell short',
size: 'lg',
alignment: 'center'
});
});
planningSection.addRow(row => {
row.addTextarea('expectationsDetails', {
label: () => {
const met = planningSection.thumbRating('expectationsMet')?.value();
if (met === 'up') return 'What exceeded your expectations?';
if (met === 'down') return 'What fell short of expectations?';
return 'Share more details';
},
placeholder: 'Tell us more...',
rows: 2,
isVisible: () => planningSection.thumbRating('expectationsMet')?.value() !== null
});
});
// ============================================
// SECTION 5: Communication Rating
// ============================================
const communicationSection = form.addSubform('communicationSection', {
title: 'Communication',
isVisible: () => satisfactionSection.starRating('overallRating')?.value() !== null
});
communicationSection.addRow(row => {
row.addStarRating('communicationRating', {
label: 'How well did your agent communicate with you?',
maxStars: 5,
size: 'lg',
alignment: 'center'
});
});
communicationSection.addRow(row => {
row.addRadioButton('responseTime', {
label: 'How quickly did your agent respond to inquiries?',
options: [
{ id: 'same-day', name: 'Same day' },
{ id: 'next-day', name: 'Within 24 hours' },
{ id: 'few-days', name: '2-3 days' },
{ id: 'slow', name: 'More than 3 days' }
],
orientation: 'horizontal'
});
});
// ============================================
// SECTION 6: What You Loved (for positive ratings)
// ============================================
const positiveSection = form.addSubform('positiveSection', {
title: 'What You Loved',
isVisible: () => {
const rating = satisfactionSection.starRating('overallRating')?.value();
return rating !== null && rating !== undefined && rating >= 4;
},
customStyles: { backgroundColor: '#ecfdf5', padding: '16px', borderRadius: '8px' }
});
positiveSection.addRow(row => {
row.addSuggestionChips('highlights', {
label: 'What did your agent do exceptionally well?',
suggestions: [
{ id: 'local-tips', name: 'Great local tips' },
{ id: 'hidden-gems', name: 'Found hidden gems' },
{ id: 'personal-touch', name: 'Personal touch' },
{ id: 'saved-money', name: 'Saved me money' },
{ id: 'smooth-booking', name: 'Smooth booking process' },
{ id: 'perfect-timing', name: 'Perfect timing/scheduling' },
{ id: 'special-requests', name: 'Handled special requests' },
{ id: 'emergency-help', name: 'Helped with issues' }
],
alignment: 'left'
});
});
// ============================================
// SECTION 7: Improvement Areas (for lower ratings)
// ============================================
const improvementSection = form.addSubform('improvementSection', {
title: 'Areas for Improvement',
isVisible: () => {
const rating = satisfactionSection.starRating('overallRating')?.value();
return rating !== null && rating !== undefined && rating <= 3;
},
customStyles: { backgroundColor: '#fef2f2', padding: '16px', borderRadius: '8px' }
});
improvementSection.addRow(row => {
row.addSuggestionChips('issues', {
label: 'What could have been better?',
suggestions: [
{ id: 'slow-response', name: 'Slow response' },
{ id: 'wrong-info', name: 'Incorrect information' },
{ id: 'limited-options', name: 'Limited options' },
{ id: 'poor-listening', name: 'Didn\'t understand needs' },
{ id: 'overpriced', name: 'Overpriced recommendations' },
{ id: 'missing-details', name: 'Missing details' },
{ id: 'no-alternatives', name: 'No backup plans' },
{ id: 'pushy', name: 'Too pushy/salesy' }
],
alignment: 'left'
});
});
improvementSection.addSpacer();
improvementSection.addRow(row => {
row.addTextarea('improvementDetails', {
label: 'Please share specific feedback to help us improve',
placeholder: 'Your detailed feedback helps us train our agents...',
rows: 3
});
});
// ============================================
// SECTION 8: Recommendation
// ============================================
const npsSection = form.addSubform('npsSection', {
title: 'Would You Recommend?',
isVisible: () => satisfactionSection.starRating('overallRating')?.value() !== null,
customStyles: () => {
const category = npsSection.ratingScale('npsScore')?.npsCategory();
if (category === 'promoter') return { backgroundColor: '#d1fae5', padding: '16px', borderRadius: '8px' };
if (category === 'passive') return { backgroundColor: '#fef3c7', padding: '16px', borderRadius: '8px' };
if (category === 'detractor') return { backgroundColor: '#fee2e2', padding: '16px', borderRadius: '8px' };
return { padding: '16px', borderRadius: '8px', border: '1px dashed #cbd5e1' };
}
});
npsSection.addRow(row => {
row.addRatingScale('npsScore', {
preset: 'nps',
label: 'How likely are you to recommend this travel agent to friends and family?',
showCategoryLabel: true,
showSegmentColors: true,
showConfettiOnPromoter: true
});
});
npsSection.addRow(row => {
row.addThumbRating('useAgain', {
label: 'Would you use this agent for your next trip?',
showLabels: true,
upLabel: 'Yes, definitely',
downLabel: 'No, probably not',
alignment: 'center',
isVisible: () => npsSection.ratingScale('npsScore')?.value() !== null
});
});
// ============================================
// SECTION 9: Final Comments
// ============================================
const finalSection = form.addSubform('finalSection', {
title: 'Final Thoughts',
isVisible: () => satisfactionSection.starRating('overallRating')?.value() !== null
});
finalSection.addSpacer();
finalSection.addRow(row => {
row.addTextarea('additionalComments', {
label: 'Any other feedback about your experience?',
placeholder: 'Share anything else you\'d like us to know...',
rows: 3
});
});
// ============================================
// SECTION 10: Summary
// ============================================
const summarySection = form.addSubform('summary', {
title: 'Your Feedback Summary',
isVisible: () => satisfactionSection.starRating('overallRating')?.value() !== null
});
summarySection.addRow(row => {
row.addTextPanel('summaryContent', {
computedValue: () => {
const overall = satisfactionSection.starRating('overallRating')?.value();
const destination = tripSection.textbox('destination')?.value();
const tripType = tripSection.radioButton('tripType')?.value();
const nps = npsSection.ratingScale('npsScore')?.value();
const npsCategory = npsSection.ratingScale('npsScore')?.npsCategory();
const itinerary = planningSection.starRating('itineraryRating')?.value();
const value = planningSection.starRating('valueRating')?.value();
if (!overall) return '';
let emoji = overall >= 4 ? '✈️' : overall >= 3 ? '📊' : '⚠️';
const tripLabels: Record<string, string> = {
'leisure': 'Leisure',
'business': 'Business',
'honeymoon': 'Honeymoon',
'adventure': 'Adventure',
'family': 'Family',
'cruise': 'Cruise',
'group': 'Group Tour'
};
let summary = `${emoji} Travel Agent Review\n`;
summary += `${'═'.repeat(30)}\n\n`;
if (destination) {
summary += `📍 Destination: ${destination}\n`;
}
if (tripType) {
summary += `🧳 Trip Type: ${tripLabels[tripType] || tripType}\n`;
}
summary += `\n⭐ Overall Rating: ${overall}/5 stars\n`;
if (itinerary) {
summary += `📋 Itinerary: ${itinerary}/5 stars\n`;
}
if (value) {
summary += `💰 Value: ${value}/5 stars\n`;
}
if (nps !== null && nps !== undefined) {
summary += `\n📊 NPS: ${nps}/10 (${npsCategory?.charAt(0).toUpperCase()}${npsCategory?.slice(1)})`;
}
return summary;
},
customStyles: () => {
const rating = satisfactionSection.starRating('overallRating')?.value();
const baseStyles = {
padding: '16px',
borderRadius: '8px',
whiteSpace: 'pre-wrap',
fontFamily: 'monospace',
fontSize: '14px'
};
if (rating !== null && rating !== undefined) {
if (rating >= 4) {
return { ...baseStyles, backgroundColor: '#d1fae5', borderLeft: '4px solid #10b981' };
} else if (rating >= 3) {
return { ...baseStyles, backgroundColor: '#fef3c7', borderLeft: '4px solid #f59e0b' };
} else {
return { ...baseStyles, backgroundColor: '#fee2e2', borderLeft: '4px solid #ef4444' };
}
}
return { ...baseStyles, backgroundColor: '#f1f5f9' };
}
});
});
// ============================================
// FORM CONFIGURATION
// ============================================
form.configureSubmitButton({
label: 'Submit Review',
isVisible: () => satisfactionSection.starRating('overallRating')?.value() !== null
});
form.configureCompletionScreen({
type: 'text',
title: 'Thank you for your feedback!',
message: 'Your review helps us improve our travel services and recognize outstanding agents. We hope your trip was memorable and look forward to planning your next adventure!'
});
}
Frequently Asked Questions
When should I send this survey to clients?
Send it post-booking to capture planning experience, or post-trip to include the full journey. Post-booking surveys get higher response rates but miss trip execution feedback. Consider sending both for comprehensive insights.
What makes a travel agent rating meaningful?
Key factors include: destination expertise (did they know the area?), personalization (was the trip tailored to preferences?), responsiveness (how quickly did they communicate?), value (did the price match expectations?), and accuracy (were recommendations correct?).
How can I use this feedback for agent training?
Identify patterns in ratings across agents. Low destination expertise scores suggest product training needs. Poor communication ratings indicate process improvements. Share positive feedback to reinforce good behaviors.
Should I include trip-specific questions?
Yes, customize for your agency. Add questions about specific destinations you specialize in, types of trips (luxury, adventure, family), or unique services you offer. The template provides a foundation you can extend.
What's a good NPS score for a travel agency?
Travel and hospitality typically see NPS scores of 30-50. Luxury travel agencies often score higher (50-70). Track your score over time and against industry benchmarks to gauge performance.